Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I thought I'd get the labels in grey and the writing in white, but it's the other way round. I find it difficult to know which color to select. The names of the colors are not indicated. I'll do with those this time.
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Response from Petit-Fernand
Hello, I'm sorry to hear that the labels you received are not what you ordered. I've just contacted you to discuss the matter! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 2 out of 5
We ordered the labels before leaving on vacation. They arrived while we were away. When we got home, we discovered that they didn't have the unicorns we wanted to go with the child's name.
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Response from Petit-Fernand
Hello. I'm sorry that our products are not what you wanted. I see from your order that you did not order a unicorn illustration! I will contact you in the morning to discuss this with you. Have a nice day? Luce C-MonEtiquette
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Anna D.
Rating: 2 out of 5
My labels never arrived
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Response from Petit-Fernand
Good morning Anna, as communicated to you we have reshipped your order. You will receive the new order within this week. If not, please do not hesitate to contact us. Good day Alessio
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Invité
Rating: 3 out of 5
Delay too long order on 5/08 delivery on 16/08 .my daughter could not have her labels, she was leaving on the 16th in the morning for camp.
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Response from Petit-Fernand
Hello, I'm sorry to read that delivery seems to be taking a long time. Your order was shipped on August 09, 48 hours after you placed it. The post office then sent it to you in 6 working days! Please contact us at [email protected] so that we can discuss the situation. Have a nice day? C-MonEtiquette
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Audrey G
Rating: 3 out of 5
A difference between what I had done on screen and the final rendering. Now we'll see how well they match
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Response from Petit-Fernand
Hello, I'm sorry to hear that the labels you received are not what you ordered. I've just contacted you to discuss the matter! Have a nice day? Luce C-MonEtiquette
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????
Rating: 3 out of 5
Disappointed And price a bit high
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Response from Petit-Fernand
We're sorry if our products don't meet your expectations, but we'll be happy to help you at [email protected]! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 2 out of 5
I don't recommend... what a disappointment Order placed, shipped the next day. 13 days later still nothing received even though the site tells me that the order has been delivered. Positive points: the price and customer service that responds quickly.
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Response from Petit-Fernand
Hello. I'm sorry you didn't receive your order. I've just replied to your email to offer you some solutions! Have a nice day? Luce C-MonEtiquette
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Eva Cortes
Rating: 2 out of 5
It took forever to arrive. The stickers were great as always but this time they took too long.
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Response from Petit-Fernand
Good morning, We are delighted that you like our products but we are very sorry for this delay in delivery by the post office. Good morning, Camille
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Alexandra Chevallet
Rating: 3 out of 5
The label is very practical but doesn't stick as well as before.
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Response from Petit-Fernand
We're sorry if our products don't meet your expectations, but we're always available at [email protected] if you'd like to give us any further details to help you out! Have a nice day? Luce C-MonEtiquette
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Rebecca F.
Rating: 3 out of 5
Unfortunately, the order did not arrive as announced. I wrote an email to ask what happened to my order and received no reply. Poor customer service.
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Response from Petit-Fernand
Hello Rebecca, We are sorry that you have not received your order as advertised. We have contacted you this morning to better identify the problem. We wish you a good day. Elise, ItIsMine
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L Vddaele Dv
Rating: 3 out of 5
Delighted with the labels I bought previously Disappointed with the lunch box, perhaps I didn't read the description properly but I thought the design was engraved in the box when it's just a sticker on top, there were bubbles in it,! which I was able to remove myself by going over it with a square and so I redid the edges too. Otherwise, the box itself is fine. It's ideal because I can put a jar of compote in it, as it's quite high.
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Response from Petit-Fernand
Hello and thank you for your feedback. We are sorry that what you received was not what you expected. Please do not hesitate to contact us at [email protected] if you notice such a problem! We'll be able to help you better! Have a nice day? Luce C-MonEtiquette
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Céline Defoy
Rating: 3 out of 5
The personalization options are varied. However, I'm disappointed that the labels don't stick properly on pens.
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Response from Petit-Fernand
Hello! Our 1-line labels are designed to be applied to felt-tip pens, while our "mini" labels are suitable for pencils or crayons! Have a nice day? Luce C-MonEtiquette
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Cha
Rating: 3 out of 5
The stickers on the bottles come off very quickly when you put them in a bag.
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Response from Petit-Fernand
Hello. This problem is not normal. I will contact you in the morning to propose a solution. Have a nice day? Luce C-MonEtiquette
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Clémence Dubreuil
Rating: 2 out of 5
I ordered a gourd, a snack box and 30 iron-on labels, and while the gourd and the box are great quality, I'm very, very disappointed with the labels because, despite following the instructions to the letter, I've already got 4 of them peeling off my clothes. I wouldn't recommend them at all.
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Response from Petit-Fernand
Hello, we are sorry to read that you are not entirely satisfied with our products. I'll be in touch in the morning to discuss the situation directly with you and the solutions that might suit you. Have a nice day? Luce C-MonEtiquette
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Sabaah
Rating: 3 out of 5
Fast delivery, compliant products, but I find the bottle caps very hard to close.
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Response from Petit-Fernand
Hello and thank you for your feedback. We are in the process of redesigning this cap so that this problem no longer arises! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 2 out of 5
Thermo-adhesive labels don't stick
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Response from Petit-Fernand
Hello, we are sorry to read that you are not entirely satisfied with our products. I'll be in touch in the morning to discuss the situation directly with you and the solutions that might suit you. Have a nice day? Luce C-MonEtiquette
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Blanca
Rating: 3 out of 5
I did not receive my order although I contacted customer service and the response and solution was very quick. I would have liked to be able to comment on the product.
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Response from Petit-Fernand
Good morning Blanca, Thank you for your message. We regret this delivery anomaly on the part of Correos. We hope that you will try again to give us your opinion about our products. Hello, Camille Petit-Fernand
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Elisa
Rating: 3 out of 5
Very good product and nice colors, honestly though I preferred the texture of other years. Now it is really plasticized adhesive, before it looked more like paper...I preferred it. Arrived in 10 days
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Response from Petit-Fernand
Dear Elisa, We are sorry to hear that your order did not meet your expectations. In fact, we have recently made some changes to improve the quality of the labels, some of them appear more glossy. Should you experience any problems, please feel free to send us photos of the affected products to [email protected]. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
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Emilie Chavanne
Rating: 3 out of 5
Hello, I have ordered labels several times without any problem. This time, I find that the quality of the printing is not great, it lacks color compared to last time. The delivery time and the delivery of the order are top notch. Do you have 1 label for socks?
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Response from Petit-Fernand
Hello. We haven't changed the colors themselves, so there was indeed a printing problem! I'll contact you to find out more! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
It remains to be seen whether this will hold.
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Response from Petit-Fernand
Please let us know at [email protected] as soon as you can! Have a nice day? Luce C-MonEtiquette
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Hiba
Rating: 3 out of 5
The gourds are pretty, too bad the two gourds I bought leak.
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Response from Petit-Fernand
Hello. Please contact our customer service department with photos of your bottles so that we can find a solution for you as soon as possible! Have a nice day? Luce C-MonEtiquette
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A.l.
Rating: 2 out of 5
The delivery took a disproportionately long time and did not arrive within the specified period, which meant it was too late for the school enrollment gift.
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Response from Petit-Fernand
Hello, We have checked everything and the latest date of receipt for your order was August 10, 2023. You received it on August 09. However, we hope you like our products. Have a nice day ? Elise, EsIstMeins
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Juliette
Rating: 3 out of 5
The labels ordered, nothing to complain about. However, I was disappointed with the wooden medallion. The wood was damaged, with a mark right down the middle.
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Response from Petit-Fernand
Hello and thank you for your feedback. It is indeed not normal that you have received a label with such a defect, I will contact you in the morning to find a solution! Have a nice day? Luce C-MonEtiquette
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Lisa
Rating: 3 out of 5
Stickers are great! The lunch boxes look great but unfortunately much too thick for a school bag.
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Response from Petit-Fernand
Hello Lisa, Thank you very much for your review. It is a pity that the box did not meet your expectations. Our lunch boxes for children measure 210mm (L) x 85mm (H) x 145mm (W) and we also offer the snack box which would have been better for you here. However, we are very happy that you like our stickers! Have a nice day, Elise, EsIstMeins
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Invité
Rating: 2 out of 5
The envelope took on water in the letterbox, delivered during my vacations... so the labels warped... Maybe rethink the packaging: one of your competitors, from whom I also ordered labels, uses envelopes with bubble wrap. No problems.
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Response from Petit-Fernand
Hello and thank you for your suggestion. We are indeed trying to limit the use of plastic in our labels. I'll contact you in the morning to discuss a solution for your curled labels! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 2 out of 5
I ordered labels as I do every year and did not receive my order. But I called customer service and they issued a refund, which I received.
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Response from Petit-Fernand
Hello. We are very sorry that you have not received your order. We thank you for your understanding of this situation and we are delighted to have been able to find a solution for you! Have a nice day? Luce C-MonEtiquette
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D.
Rating: 2 out of 5
Poor customer service.
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Response from Petit-Fernand
Hello, We contacted you this morning to help you. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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Silvia
Rating: 3 out of 5
Labels arrived as ordered however over the years in my opinion they have lost some quality. The shoe labels were better when there was also the clear part to apply on top for more durability. Also the ones to iron on I preferred the earlier ones.
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Response from Petit-Fernand
Dear Silvia, We are sorry to hear that your order did not meet your expectations. Should you experience quality problems, please feel free to send us photos of the affected products to [email protected]. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
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Sam
Rating: 2 out of 5
I have not reveived my order.
Response from Petit-Fernand
Hello Samantha, we have contacted you by email regarding your order! Kind regards, Jessica, Petit-Fernand
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Cz
Rating: 3 out of 5
Unfortunately, delivery took much longer than stated. The goods then arrived too late for the start of the daycare ?
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Response from Petit-Fernand
Hello Christine, Thank you for your order and your message. We are sorry that your order arrived late. We have contacted you this morning to have more information about it. Have a nice day, Elise, EsIstMeins
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Isabelle Felix
Rating: 3 out of 5
Very nice print, but does not stick strongly enough to pencils, felt-tip pens, suitable for a flat surface.
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Response from Petit-Fernand
Hello! Our 1-line labels are designed to be applied to felt-tip pens, while our "mini" labels are suitable for pencils or crayons! Have a nice day? Luce C-MonEtiquette
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Da
Rating: 3 out of 5
It takes a long time to arrive. Order shipped July 28 and received August 16.
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Response from Petit-Fernand
Good morning, We are very sorry for this delay in delivery by Correos. We hope that, even so, our products meet your expectations. Hello, Camille Petit-Fernand
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Lb
Rating: 3 out of 5
Took a while to come but seem good quality! Hopefully they last many washes
Response from Petit-Fernand
Hello! We are very sorry your order took a long time to get to you but we are happy it was worth the wait! Have a nice day ? Luce Petit-Fernand
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Gina M.
Rating: 2 out of 5
Ridiculously long time between order and delivery.
Response from Petit-Fernand
Hello. We are very sorry that you have yet to receive your order. We will be in touch this morning to help you with this issue. We are here to help! Have a nice day ? Luce Petit-Fernand
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Mariam Soumbounou
Rating: 2 out of 5
The labels come off in the wash. I waited more than 24 hours with the wash.
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Response from Petit-Fernand
Hello Mariam, We are very sorry about this incident. We've contacted you by e-mail in order to provide you with the solution best suited to your needs. See you soon, Ophélie C-MonEtiquette
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Invité
Rating: 3 out of 5
I placed an order and after waiting a month I complained that they did not arrive. They sent it to me again and then when I thought they were lost, they arrived again. Great customer service, but the shipping...the rest is ok.
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Response from Petit-Fernand
Good morning, Thank you for your message. We sincerely regret this delay of delivery by the Post Office. We hope you liked our products. Hello, Camille Petit-Fernand
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Frau H.
Rating: 2 out of 5
I bought the stickers, but unfortunately I find them more and more often in the washing machine or dryer or on other items of clothing. What a pity
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you so that we can suggest a solution. Have a nice day, Elise, EsIstMeins
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Jess J.
Rating: 3 out of 5
Nice product but took ages to arrive
Response from Petit-Fernand
Hey Jess, thank you for your lovely message on our products ?? We are sorry to hear the delivery took a long time. We do recommand to allow 3 to 10 working days for delivery, however we are still dependant on the postal services. Kind regards, Jessica, Petit-Fernand
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Invité
Rating: 2 out of 5
Unfortunately the stickers arrived really late (12 days)
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Response from Petit-Fernand
Hello, We are sorry to hear that your order has arrived late. Unfortunately, we have no control over the postal service, but we are still pleased that your order has arrived. We hope you enjoy our products. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 3 out of 5
I loved the site, very easy to order, but I still have not received my order and where to see where it is?
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Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. I will contact you this morning to give you more information! We are always available to help you. Luce C-MonEtiquette
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