The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Order placed with a 24h delivery service that I paid extra for, only to receive my order 4 days later. I consider it a big scam that made me waste my time and money.
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Response from Petit-Fernand
Hello Zahara, we have just refunded your chronopost delivery charges. Your order should have been delivered in 48 hours. Our apologies for this anomaly on their part. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 3 out of 5
Product is high quality and beautiful. Shipping time was too long.
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Response from Petit-Fernand
Thank you for choosing us! We are sorry to hear that the delivery took a long time. Can you please let us know by email how long the delivery took. LG, Ana
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Invité
Rating: 2 out of 5
Very bad assistance. I didn't try the stickers because they arrived way after the due date so they didn't help.
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Response from Petit-Fernand
Good morning, we are sorry to hear that you are not satisfied with our services. If you have any concerns or questions, please do not hesitate to contact us at [email protected] Good day Alessio, Petit-Fernand
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Heike H.
Rating: 3 out of 5
Unfortunately, it doesn't hold in some garments and comes off again. The label is very nice.
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Response from Petit-Fernand
Dear Mrs. Hofmann. We are sorry to hear that your labels are peeling off - of course this should not happen! Can you please send us more details by e-mail so that we can find a solution for you. LG, Ana
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CP
Rating: 3 out of 5
Shipping definitely needs improvement
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Response from Petit-Fernand
Good morning, we are sorry to hear about this delay from the postal services. We hope you are satisfied with our products and remain available at [email protected] Good day Alessio, Petit-Fernand
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Manja H.
Rating: 3 out of 5
Shipping took a long time and my request for 2 individual booklets was not honored. So I have to give away the booklet with my torn out pages. The stickers have also been of better quality in the past
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Response from Petit-Fernand
Dear Manja, Thank you for choosing us! We are sorry to hear that the delivery took a long time. We would like to find our more details to know if the post exceeded the litim we offer and offer you a new shipment with the separate brochure at our expense. LG, Ana
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Zoe
Rating: 3 out of 5
Stickers great. Usually ask and receive the two different names in separate wallets but was told this time that my order was too small. Disappointing.
Response from Petit-Fernand
Dear Zoe. Thank you for your comment. We really value your opinion and your loyalty! I understand that the labels might look nicer if they are all in separate booklets, however unnecessary paper packaging for 20 labels can have a bit impact on the environment. We wish to be more eco responsable on our side :) We will send you the booklet paper if this is so important for you !
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Indra H.
Rating: 3 out of 5
I ordered for 2 children. The stickers came together in a book. As they are each school enrolment gifts, I now have to separate the stickers out of the book for each child. With two different names, the stickers should come separately
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Response from Petit-Fernand
Dear Indra! We can understand your disappointment very well. The reason we have changed the packaging is that we want to be more environmentally friendly and reduce paper waste as the booklets will eventually end up in the bin. Please let us know if you would like to receive the booklet separately so that you can split the booklet you already have and create two separate booklets. LG, Ana
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Shola
Rating: 2 out of 5
Super quality like a few years ago Unfortunately, it feels like the magazine has been reduced by half while the price has remained the same? A note on the page would be nice
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Response from Petit-Fernand
Hello Schola, thank you for your order. We offer different sets with different numbers of labels. You have chosen the starter pack with 80 labels. We would like to know more details about your problem and will contact you by e-mail. LG, Ana
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Allison Jaune
Rating: 2 out of 5
Hello, your iron-on labels for clothes don't hold at all after one wash, everything has come off and yet I didn't follow your instructions which are in the leaflet, so I'm a bit disappointed with my purchase.
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Response from Petit-Fernand
Hello Allison, we're sorry your iron-on labels have come off when they shouldn't have. We have just contacted you by email to help you. Have a great day, Camille C-MonEtiquette
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michel
Rating: 3 out of 5
I don't understand why you're sending me 3 brochures with the right name and one with another name - it's a waste!
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Response from Petit-Fernand
Hello Carole, we apologize for this oversight on our part. We have contacted you by email. Have a nice day, Camille C-MonEtiquette
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Francesco
Rating: 3 out of 5
only problem, having chosen shipping by post office without tracking, the goods arrived more than ten days beyond the specified deadline
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Response from Petit-Fernand
Good morning Francis, we are sorry to hear about this delay from the postal services. If you have any doubts or questions please do not hesitate to contact us at [email protected] Good day Alessio, Petit-Fernand
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Cristina
Rating: 3 out of 5
Very practical and beautiful, although the last two orders have arrived one with the labels badly centered, and the last a few days ago with more than half with the name somewhat blurred, it is not cheap so I think there should be a process of quality control higher than there is currently.
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Response from Petit-Fernand
Good morning Cristina, I am sorry to hear that you have received some blurred name tags. We have just contacted you by email to help you. Have a nice day, Camille Petit-Fernand
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Angélique BOIRON
Rating: 2 out of 5
A quality service, with parcel tracking. Too bad I had to pay 25 euros in customs fees on top of my delivery. I live in French Guiana, so France! 6 euros for delivery, and 10.60 euros for VAT and 25 euros extra for ordering outside the department. Sorry, but I won't be ordering from your site again, even though your products are of very high quality.
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Response from Petit-Fernand
Hello, we are sorry for this error on the part of the post office in French Guyana. As the delivery charges were already included in the order, the tax charges should not have been added. We have contacted you by email to find a solution together. Sincerely, Jessica - C'MonEtiquette
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Gee
Rating: 3 out of 5
I haven't received my order from 31/5/23 so can't comment
Response from Petit-Fernand
Hello Karen, I have contacted you via email. Kind regards, Jessica
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Séverine Paquet
Rating: 3 out of 5
Hello This is the second time that I order until today I had no problems. I ordered 100 labels for objects that I received without any problem and I ordered 100 iron-on labels and I still haven't received anything. I hope to receive them this week, too bad they didn't arrive at the same time.
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Response from Petit-Fernand
Hello Séverine, following the telephone conversation you had with our customer service department, we are delighted to have been able to resolve your problem. Thank you for your loyalty! Camille C-Mon Etiquette
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Elsa Doutel
Rating: 3 out of 5
Hello I bought products for my son and I was angry because I bought labels ... a gourd and a toilet bag with his first and last name, because he left in sea class and for my bad surprise I received the package in two times ... so the gourd and the bag I did not have when the labels so no gourd and kit for the trip ... and I had no information about it.
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Response from Petit-Fernand
Hello Elsa, we have just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
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Antje
Rating: 2 out of 5
I ordered the goods on 29.5.23 with express delivery in 48 hours for an extra 9.50 surcharge. On 02.06.23, 4 days later, you marked the goods as shipped. It arrived on 06.06.23. By then it was already too late and our son was already on a school trip. I don't think it's right to demand 7 days and an express delivery surcharge for this. Otherwise, the product is functional and good.
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Response from Petit-Fernand
Dear Antje! You are absolutely right, the order should not take so long. I am very sorry for this situation and I will refund you the 9.50. Please let me know if you still want to use your labels or if you need the full refund. I am here to help you! LG, Ana
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Myriam
Rating: 3 out of 5
Responsive and commercial service. The negative side is not C-mon-etiquette but the Chrononpost delivery service which did not deliver my parcel as planned. So I went to the Chronopost site to pick up my parcel.
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Response from Petit-Fernand
Hello Myriam, Thank you for your positive comment about our company? We are sorry to hear that chronopost did not deliver your package as expected! Jessica C'mon étiquette
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Invité
Rating: 2 out of 5
It took me almost 1 week to receive my order, so I didn't need it when the time came?
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Response from Petit-Fernand
We apologize for the delay in delivery. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 3 out of 5
I liked the principle, the self-adhesive clothing labels work very well. But iron-on labels don't hold. You have to do it several times. It's just not practical.
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Response from Petit-Fernand
Hello Aurélie, please contact our Customer Service (via the contact form on our website) with a photo of the labels, so that we can help you. Good day, Sandra C-MonEtiquette
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Alyson Tedeschi
Rating: 2 out of 5
Extremely long delivery time, order placed on June 1 and received on June 14
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Response from Petit-Fernand
Hello Alyson, we're sorry about the delay with the post office. Have a nice day, Sandra C-MonEtiquette
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Fanny
Rating: 2 out of 5
Very good product but received 2 weeks after ordering!!!! My son has already returned from the trip I ordered!
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Response from Petit-Fernand
Hello Fanny, we're sorry for the delay. Have a nice day, Sandra C-MonEtiquette
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TG
Rating: 3 out of 5
Good quality labels and fast shipping. Good follow-up communication with the customer. Big downside concerning the water bottle, whose cap is extremely difficult to close. When I spoke to other parents, they confirmed my feelings. They have bought elsewhere and I agree with them. I don't recommend buying water bottles.
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Response from Petit-Fernand
Hello Tiphaine, we have just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
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Eva Dehlinger
Rating: 3 out of 5
Very happy with the order but less so with the reception, the choice, illustrations and materials are good but not adapted to my son's age. Gourd with a stopper that even an adult has trouble clipping and heavy! not practical! and lunch box too heavy with the ice bread! I had equipped myself for school picnics but in the end too much weight for my son of 4 years. So I'm keeping it for our family outings.
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Response from Petit-Fernand
Hello Eva, we'd like to thank you for all the valuable information you've given us to help us improve our products. Have a nice day, Sandra C-MonEtiquette
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July
Rating: 3 out of 5
Lots of choice when it comes to labels. Beautiful motifs and colors. Fast shipping. But unfortunately the labels often come off during washing.
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Response from Petit-Fernand
We are sorry to hear that your labels are peeling off - of course this should not happen! Can you please let us know exactly where you have attached the labels and provide a picture of the problem. This will help us to better understand the problem and help you further. We are waiting for your reply, have a nice day! Ana
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Helene Hourblain
Rating: 3 out of 5
I've been ordering from your site for 1 year. I had no problems with my 1st order, but since then I've noticed a deterioration in the quality of the plastic covering the labels. It either rips off when the label is attached to the tag, or it comes off completely on shoe labels after only a few days.
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Response from Petit-Fernand
Dear Hélène, we invite you to contact us to help you find a solution. All the best, Sandra C-MonEtiquette
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Madoti
Rating: 3 out of 5
The delivery was very fast
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Response from Petit-Fernand
Many thanks for the rating!
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Camille GALLAND
Rating: 3 out of 5
I ordered 2 personalized water bottles, in the first parcel I received only one, I made a complaint and in the second parcel I received the same water bottle but without stopper, and finally after my second complaint I received the second water bottle ordered. After fast and careful dispatch, reactive after-sales service but a pity.
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Response from Petit-Fernand
Hello Camille, we apologize for any errors on our part. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 3 out of 5
Following my order, I'm a little disappointed with the rendering. The design (squirrel) is not well printed, it does not stand out much.
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Response from Petit-Fernand
Hi Laurie, I've just left you a voicemail to help you, and better understand your request. All the best, Sandra C-MonEtiquette
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Luigi
Rating: 2 out of 5
The product ordered did not arrive. After reporting the problem the refund arrived quickly.
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Response from Petit-Fernand
We apologize for this delivery anomaly. Good day, Sandra Petit-Fernand
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Unknown
Rating: 3 out of 5
Unfortunately my order was so small
Response from Petit-Fernand
Hi, thank you for the review. Can you please precise what do you mean by this over the email? Kind regards, Stacy
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C.M
Rating: 2 out of 5
Unfortunately not waterproof and keep coming off
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Response from Petit-Fernand
We are very sorry to hear this. Something like this should not happen. Can you please email us how hot your dishwasher was and any other relevant details? We will try to find a solution after your reply. MFG, Ana
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AUDREY FAUVEL
Rating: 2 out of 5
I had chosen a black spider logo and to my great surprise the logo is all white so you can't see anything disappointed
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Response from Petit-Fernand
Hello Audrey, we've just sent you an email to help you understand your request. Have a nice day, Sandra C-MonEtiquette
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Serena Souissi
Rating: 3 out of 5
Modern labels that stick really well. You can choose different styles. I don't find iron-on labels useful. The primary pack is good but I find the price a bit excessive (2 children so 2 packs) it would be nice to have a promo for that. I recommend
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Response from Petit-Fernand
Hi Serena, for your information, from 2 packs purchased, you get 15% immediately :) Have a nice day, Sandra C-MonEtiquette
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Maurine Costa
Rating: 2 out of 5
Very disappointed by my last order, my first experience had been perfect but this time I received my labels all blurred and with a big delay in shipping ... too bad.
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Response from Petit-Fernand
Hello Maurine, we're sorry about this? Can you send us some photos? I've just sent you an e-mail. Good day to you, Mathilde
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Mel
Rating: 2 out of 5
Hello, the last labels did not stick once put in the machine.
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Response from Petit-Fernand
Hello, you ordered self-adhesive labels for objects. Or is this another order? I'll send you an e-mail to clarify the matter. Have a nice day, Mathilde
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Invité
Rating: 3 out of 5
Unfortunately, the labels are too big for me
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Response from Petit-Fernand
We are sorry to hear that the labels are too large. The size you ordered is 28x13 mm. Can you please give us more details about where you applied the labels so that they no longer fit? LG, Ana
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Invité
Rating: 3 out of 5
Really too small not visible enough in case of loss otherwise the dising was perfect Gift price
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Response from Petit-Fernand
Hello Marie-Alice, we invite you to contact us by email or phone to better understand your request. Good day, Sandra C-MonEtiquette
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A.B.
Rating: 3 out of 5
The products are great. The processing is also very good. What is annoying, however, is the pressure to leave a review. It's annoying!
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Response from Petit-Fernand
Hello and thank you for your order with us! The rating was not mandatory, if you want you can remove it :) LG, Ana
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