Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Hello, we have already tried various adhesive labels. The design and size, as well as the customer service are very good. Unfortunately, we now often find that the labels come off. They simply end up in the washing machine or in the daycare backpack. Which is of course very annoying and also not useful. Therefore unfortunately only 2 stars because the actual purpose is not fulfilled.
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Response from Petit-Fernand
Hello Nicola, thank you for your honest review. We are very sorry that you had a problem with the labels. Did you contact customer service when this happened? Unfortunately we do not see an order number or your personal details and cannot contact you ourselves. Ana from Esistmeins
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Yana T.
Rating: 3 out of 5
Great service overall, however stickers do not stick that great for that long. Also, sometimes is tricky to find some features on the website. For example, I wanted single line Max but couldn't fine the option for single line, so I got an empty space and my son's three-letters-name, not that great
Response from Petit-Fernand
Hi Yana, thank you for your review. We are sorry to hear that the labels started to peel off. This should not happen and we would like to find out more over the email. We always available to answer your questions in a case you can not find some products or require more information on our products. Kind regards, Ana
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Abousefian
Rating: 3 out of 5
I put only 3 stars because I did not receive the 3 of sharing sponsorship which are always waiting. I placed 2 orders in January and was not able to take advantage of the 3. We exchanged phone calls and emails. And the problem is still not solved
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Response from Petit-Fernand
Hello, I'm surprised to read your message, because the 3 sponsorship euros are automatically transferred to your customer account. To use them, just enter "3" at checkout. Have a nice day, Sandra - Cmonetiquette
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Mylene
Rating: 3 out of 5
Good product, I recommend it. On the other hand, paying for fast shipping to receive it more than a week later is average.
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Response from Petit-Fernand
Hello Mylene, thank you for your confidence :) On the other hand, I'm sorry but on your order, you've selected free standard shipping with the post office. If you have two orders in progress, including one with chronopost, we invite you to contact us by phone to better understand and help you. Good day, Sandra - CmonEtiquette
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Invité
Rating: 3 out of 5
Adhesive labels for clothes are resistant to washing,unfortunately,on the other hand,with the thermoadhesive ones I did not find very good because they almost all came off after the first or second wash.I recommend using them on light cotton to make them last a little longer.
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Response from Petit-Fernand
Good morning Chiara, I am sorry you have encountered problems with our labels. It is abnormal for them to come off if the instructions were followed correctly. I have sent you an email so that we can bring you a satisfactory solution. Have a good day. Margaret
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Jenifer
Rating: 3 out of 5
Some iron-on labels don't really hold, I have to go over them several times. And the labels could have been a bit smaller.
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Response from Petit-Fernand
Hello Jenifer! That can't be :( I'll send you a private message right away so that we can find a solution.
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Annette Tchokaklian
Rating: 2 out of 5
I WAS DISAPPOINTED WITH MY LABELS, WHICH WERE TOO SMALL. THE REPLICATION CHANGED AND I WAS MISINFORMED ABOUT THE DIMENSIONS, WHICH IS A SHAME BECAUSE I REALLY LIKED THIS SITE. WHY CHANGE THINGS WHEN IT WORKS WELL
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Response from Petit-Fernand
Hello Annette, we've tried to reach you by phone to help you better understand how we can help you. Our instructions for use have not changed. Good day, Sandra - C-monEtiquette
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Invité
Rating: 3 out of 5
Unfortunately, the first stickers have already fallen off during the 1st wash at 30 degrees !!!
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Response from Petit-Fernand
Good morning, we have just replied to your email and will resend the labels in the next 48 hours.
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Sebastian
Rating: 3 out of 5
Unfortunately, the shipping costs are very high, so a lunch box actually costs 28.00. The first tin lasted almost 3 years.
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Response from Petit-Fernand
Hello Sebastian, thank you for your review! We are doing our best to reduce shipping costs.
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Anne
Rating: 3 out of 5
Unfortunately I have to give a bad rating. I have never waited so long for an order. I have already written 2 emails. Where each time only a prefabricated automatic reply mail comes. So you can't do anything with it. We needed them so urgently by tomorrow. And then that's just extremely annoying! We are curious to see when they will finally arrive. And hope that at least the labels will do a good job.
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Response from Petit-Fernand
Hello Anne, unfortunately I can't find your order because your email address is invisible. You are welcome to reply to our email so that we can help you! It can sometimes take longer than planned between shipment and actual delivery.
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Invité
Rating: 3 out of 5
Too slow shipping
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Response from Petit-Fernand
Good morning Barbara, I am sorry you found the shipment too slow. It may be a delivery anomaly, I have sent you an email. I wish you a good day. Margaret
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Invitée
Rating: 3 out of 5
Delivery takes almost 15 days
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Response from Petit-Fernand
We are very sorry for the delay in delivery. This is not usual. We usually deliver between 2 and 4 working days :) Have a nice day, Sandra - CmonEtiquette
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Berioska
Rating: 3 out of 5
The thermo adhesive stickers have mostly peeled off after washing the clothes in the washing machine. The others are still in place.
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Response from Petit-Fernand
Hi Virginia, I just contacted you by email to help you with your order. Good day and thank you for your confidence :) Sandra - Petit Fernand
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Fiammetta G.
Rating: 3 out of 5
I have purchased your object labels several times before, but this time I have difficulty removing the labels, more than one does not come off the backing well and the adhesive part remains attached which you can remove later.
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Response from Petit-Fernand
Good morning Fiammetta, I am sorry you encountered problems with our labels, this is an anomaly. I have sent you an email with a satisfactory solution to apologize for the inconvenience. I wish you a good day. Margherita
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Invité
Rating: 3 out of 5
After the first wash, several labels unfortunately peeled off.
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Response from Petit-Fernand
Hi Estelle, I'll be in touch later today to help you with the order. Have a nice day, Sandra - CmonEtiquette
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Uhuhu
Rating: 3 out of 5
The stickers are already usable. But there's far too much garbage around them: stapled with an envelope, space between the stickers and additional stickers that nobody needs.
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Response from Petit-Fernand
Hello Uhuhu. Thank you very much for the review. We will take your opinion about the presentation of the labels into consideration and try to improve it soon. We always include free labels with the order to bring more joy to the children and we are sorry to hear that you didn't like it. We hope you like the name labels!
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Florida Manorofeno
Rating: 2 out of 5
Forced to iron, when before it wasn't necessary. I bought to label the boots The inside of the shoes
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Response from Petit-Fernand
Hello Florida, we're surprised to read your message, because on our site we offer two types of clothing labels: - self-adhesive labels, which can be stuck on top of other labels - iron-on labels, which can only be stuck on with an iron. We'd be delighted to advise you by phone if required. Have a lovely day, Sandra - C-MonEtiquette
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Cros
Rating: 3 out of 5
Following a delivery problem, I never received my order. But after contacting the after-sales service, my order was reimbursed within 48 hours. Top-notch after-sales service.
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Response from Petit-Fernand
We're glad to have helped you in the end. I hope you have a wonderful day, and many thanks for your confidence, Christian. Sandra - CmonEtiquette
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Caulier Christelle
Rating: 3 out of 5
I thought they were fabric labels, but they're plastic. I'm a bit skeptical about the length of time, so I'll see how long it takes.
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Response from Petit-Fernand
Hello Christelle, we're surprised by your message, because on the product sheet you've chosen, it's clearly indicated that these are self-adhesive labels and not sewing. Have a lovely day, Sandra - CmonEtiquette
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Hime Sama
Rating: 2 out of 5
I ordered two personalized Goudes 6 months ago. The drawings don't hold, the first names fade and one arrived with part of the drawing already damaged. I'm disappointed with the quality and price. At the price of personalization I thought at least to have quality and it is not the case. I'm disappointed with this purchase.
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Response from Petit-Fernand
Hello Sama, we're sorry to read that the first names don't fit. We invite you to contact us by email to help you, with a photo of the items in question: [email protected] Very nice day, Sandra - CmonEtiquette
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Invité
Rating: 2 out of 5
I ordered iron-on labels and received self-adhesive ones. And they don't hold
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Response from Petit-Fernand
Hello Régine, we're sorry to read that you didn't select the iron-on labels. I have just contacted you by email to help you. Have a nice day, Sandra - C-MonEtiquette
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Barbara B.
Rating: 3 out of 5
Unfortunately, the new labels for objects (pencils specifically) no longer stick like the ones I used to take come right off.
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Response from Petit-Fernand
Good morning Barbara, we are sorry you had problems with our object labels. We have sent you an email to bring you a satisfactory solution. We wish you a good day. Margaret
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A. M.
Rating: 3 out of 5
Very long wait times. Little clarity on shipping: free for my order (let's be clear, of 60E) but by regular mail and no tracking. From order to receipt took 20 days. For these prices they should provide fast shipping with tracking and free, like other sites
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Response from Petit-Fernand
Good morning Antigone, I am sorry that your order was delivered late and I understand your disappointment. I hope the solution proposed by email is to your liking. I thank you for your patience and wish you a good day. Margaret
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Michela M.
Rating: 3 out of 5
Very good product, too long shipping and delivery time
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Response from Petit-Fernand
Good morning Michela, I am sorry that the delivery time turned out to be too long. I have sent you an email to apologize. I wish you a good day. Margaret
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Lise Deparis
Rating: 3 out of 5
Good reactivity following my complaint about defects: lack and defective material. Quick return of these items but the replaced lunch box lid is the wrong color.
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Response from Petit-Fernand
Hello Lise, we apologize for this quality anomaly. We invite you to contact us by phone to help you with the color of your lunchbox. Have a nice day :) Sandra - Cmonetiquette
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Invité
Rating: 2 out of 5
My order did not arrive, they sent another one and I called to get it sorted out. I placed the order on December 10th and it arrived on January 3rd.
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Response from Petit-Fernand
Hi Maria, we apologize for the postal delivery incident. It arrived so late because we had to make it again and resend it to you. Have a nice day and thank you very much for your trust :) Sandra - Petit Fernand
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Nathalie Berlemont
Rating: 2 out of 5
3 gourds ordered, one of which had an indentation on receipt... what a shame! Mail sent but no reply...
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Response from Petit-Fernand
Hi Nathalie, I'm really sorry because we haven't received any emails about these products. I have just contacted you by email in order to help you. We look forward to hearing from you :) Have a nice day, Sandra - C-Monetiquette
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Valeria L.
Rating: 3 out of 5
I would have asked for adhesive cloth labels to put on fabrics Instead I got everything in paper Please explain Thank you Valeria Lauro
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Response from Petit-Fernand
Good morning Valeria, we have sent you an email so that we can bring you all the help you need. We wish you a good day. Margaret
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Noname
Rating: 3 out of 5
Unfortunately not convincing in terms of quality.
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Response from Petit-Fernand
We are sorry to hear that there is something wrong with the window stickers. Can you please provide us with more details by replying to our email. Ana from Esistmeins
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Dorset M.
Rating: 2 out of 5
Delivery took a very long time. Product is not double-sided, which means that the window stickers can only be seen indoors. Very disappointed. Just look like white splodges from the other side.
Response from Petit-Fernand
Many thanks for taking your time to write us a review. We are sorry to hear that you have expected something else. We do advice that the labels are repositioned but not double sided. Regarding the delivery time, it took all together 8 working days due to the strikes on the post and busy Christmas period. Usually, it is in a frame of 2-6 working days. Kind regards, Ana from Petit-Fernand.
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Louarn Alicia
Rating: 3 out of 5
Fast, careful delivery, the labels are very pretty. The big problem: they come off in the first wash, which took place a week after ironing.
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Response from Petit-Fernand
Hello Alicia, we have just contacted you by email to help you with the labels in question. Have a lovely day, Sandra - CmonEtiquette
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Maud
Rating: 3 out of 5
I ordered yellow labels with white writing. On the web, it looked good but in reality you can't read anything ! I would have appreciated if the quality department or another Petit Fernand had warned me of the poor visibility before receiving the labels at home.
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Response from Petit-Fernand
Hello Maud, we will contact you during the day to help you with your order. Have a nice day and happy holidays, Sandra - Petit Fernand
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Nathalie Jacques
Rating: 3 out of 5
does not wash well, even at 40°.
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Response from Petit-Fernand
Hello Nathalie, we'll be in touch later today to help you. Have a nice day, Sandra- C-MonEtiquette
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B.rbc
Rating: 3 out of 5
The delivery time announced was not respected. The labels I needed for my son's camp arrived 1 day after his departure. No e-mail was sent to inform me of the delay, which could have enabled me to cancel the order, which was becoming unnecessary. I had to contact customer service and hope to receive the parcel in time, but it was in vain....
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Response from Petit-Fernand
Hi Barbara, we'll be in touch later today to help you with the follow-up. Have a nice day, Sandra- C-MonEtiquette
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Gloria Maria Garcia Valverde
Rating: 2 out of 5
Labels do not stick to different materials/utensils properly
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Response from Petit-Fernand
Hi Gloria, we are sorry to hear that you are having difficulties with the labels. We will contact you during the day to help you. Hello, Sandra - Petit Fernand
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Invité
Rating: 2 out of 5
The order never arrived at my home address, so I made a complaint. The second shipment never arrived either (despite checking my delivery address). I'll have to make another claim for the same order. Quite disappointed, although I'd had good reviews.
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Response from Petit-Fernand
Hello Angélique, an email has been sent to you to help you. It is abnormal that the order did not reach you. Standard delivery is made by La Poste. Have a nice day Sandra, C-monetiquette team
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Alexa
Rating: 3 out of 5
I like the large selection and the ease of use. Unfortunately, some stickers quickly disintegrated into their layers. Overall, it fits.
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Response from Petit-Fernand
Thank you for your review, Alexa! We're sorry to hear about the problems with the labels. This should not happen! Can you please tell us exactly which ones so we can send the replacements by replying to our email?
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St.
Rating: 2 out of 5
I've made 2 complaints by e-mail and I still haven't had a reply for 2 weeks! No communication and yet it's important to satisfy customers, my products don't conform and have manufacturing defects and it's total silence!
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Response from Petit-Fernand
Hello Sylvia, We have just contacted you by email in order to help you. Unfortunately, we don't have any requests from you. Have a nice day, Sandra , Team C-monetiquette
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Paola A.
Rating: 3 out of 5
Unfortunately, the thermoadhesive labels start to peel off already after the first wash slightly, while the adhesive labels are too big x enter to be attached on all the inner labels
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Response from Petit-Fernand
Good morning Paola, we thank you for your time by phone. We have sent you an email so that we can propose a satisfactory solution. We wish you a good day.
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Jose Ramon Coca Hernandez
Rating: 2 out of 5
The quality of the labels has gone down. I have been using them for years and in this latest batch they have changed. They are no longer integrated with the fabric and are stiff, so that they are uncomfortable when in contact with the skin.
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Response from Petit-Fernand
Hi Jose Ramon, I am sorry to hear that you have had some difficulty with the labels. Please do not hesitate to contact us by email with a photo of the labels so we can help you. Good day :) Sandra , Petit Fernand Team
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