Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Unfortunately the order didn't arrive, I was asked to wait a little longer, but nothing arrived anyway. My order was then sent again and fortunately it arrived The first time I washed it, a sticker unfortunately came off
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Response from Petit-Fernand
Hello Tanja, thank you for ordering from us. We would like to apologize again for the Deutsche Post delivery services. Unfortunately, we have no control over them and therefore if they have lost your parcel, there is nothing we can do other than offer alternative shipping at our expense. We did this immediately when you contacted us. The labels should not come off if all instructions have been followed correctly. Please give us more details by replying to the email we send you. Team EsIstMeins
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Miss Bouchra El Achmaoui
Rating: 3 out of 5
Hello, I'm used to ordering labels from you and I've just noticed that they don't hold up as well on this latest order. Barely 2 or 3 passes through the machines and they come off. On the other hand, my 1st order was of exceptional quality. A bit of a shame
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Response from Petit-Fernand
Hello Bouchra, we apologize for this quality anomaly. We have contacted you by email in order to help you. Have a nice day. Sandra , C-monetiquette Team
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Amir
Rating: 3 out of 5
Labels are really okay, but I waited 14 days for them to arrive in this day and age!!!!
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Response from Petit-Fernand
Hello Amir, Thank you for your order! We would like to apologize for the delivery services of Deutsche Post. Unfortunately, we have no influence on this. The usual delivery time is 2-6 working days, but this can be extended by the post office. Team Esistmeins
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Chaxiraxi Bacallado Rodríguez
Rating: 2 out of 5
I have not received my order yet.
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Response from Petit-Fernand
Good morning, we have contacted you by email to help you with the tracking of your order. We apologize for this delivery anomaly with the post office. Sandra , Petit Fernand Team
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Karolin M.
Rating: 2 out of 5
My order arrived incomplete. I then contacted them twice via the contact form with no result. Then I left a message on the machine, no response. Then I contacted them again by e-mail. And still tried my luck again by phone the next day. At the same time, I finally received an answer by e-mail. We then clarified the problem over the phone. 6 days later, the rest was finally in my letterbox. I wouldn't order from them again, it was just too much effort!
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Response from Petit-Fernand
Hello Karoline, thank you for your comment. We are sorry that you initially received your order incomplete. We replied to your emails on the same day you wrote them. However, in the first email when you selected the delivery of the order, you received general information about the delivery time. This email said to reply if you had any further questions and you never replied. Therefore, you could not get the answer you were looking for earlier. I hope you end up liking the labels and we will be happy to see you again. It's my team
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Magali Anastay
Rating: 3 out of 5
Disappointed because the stoppers on the children's bottle leak...
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Response from Petit-Fernand
Hello Magalie, we apologize for this quality anomaly. We have contacted you by email to help you. Have a nice day :) Sandra , C-monetiquette Team
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Marta
Rating: 3 out of 5
The labels are ideal and arrive quickly and well, but the iron-on ones, the truth is that they peeled off after a few washes.
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Response from Petit-Fernand
Hi Marta, we have contacted you by email so we can help you. Good morning, Sandra , Petit Fernand Team
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Nana Eve
Rating: 2 out of 5
The iron-on labels came off after a few washes. I did follow the instructions... The self-adhesive clothing labels also came off. I'm very disappointed and have to start all over again labelling clothes for school. Only the labels for objects are valid.
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Response from Petit-Fernand
Hello, have you contacted our Customer Service? We can help you. Sandra , C-monetiquette Team
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Jordi Muniesa
Rating: 3 out of 5
Delivery was fast and the product were of good quality. Only problem was communicating with the customers representative
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Response from Petit-Fernand
We're happy to hear that you are happy with our products. I couldn't find any communication between our customer service and you with the name that I see here, but don't hesitate to write us an email via our contact form on our website to explain what was the problem.
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Emili
Rating: 3 out of 5
The labels are fine, but in my case they are too long and I have to cut them, as they cannot be cut to a shorter size. The quality seems fine to me, they look good on my products, and they stick in a few seconds with the iron. What I liked the least is that they took a long time to arrive.
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Response from Petit-Fernand
We regret that the delivery time is unusually long. Your order was produced within 48 hours. Mathilde , Petit Fernand Team
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Pablo B.
Rating: 3 out of 5
I placed an order on 20.10.2022. On 21.10.2022, I received an email that my order had been sent. But it has not arrived. On 28/10/2022 I sent an email complaining and received no reply. Then on 10/31/2022 I called them. They were very helpful when I called them. They created a new order again. And on 11/9/2022 I finally received the order. The quality of the labels is very good, and the designs are nice, but too much delay for me. They should change the delivery service.
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Response from Petit-Fernand
Hello Pablo, Thank you very much for your order and your review! We are sorry that the post office has lost your labels initially. We are doing everything we can to make the delivery more sufficient and will look for a new partner!
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María Teresa Gomar Climent
Rating: 3 out of 5
THE FONT SIZE COULD BE LARGER. IF YOU OVERDO IT A LITTLE WITH THE IRON, THE LABEL WILL BREAK DOWN. AT LEAST MY ENVELOPE WITH LABELS DID NOT HAVE THE PAPER THAT THE INSTRUCTIONS PUT ON IT. ANYWAY, IT IS A QUICK AND USEFUL IDENTIFICATION, ESPECIALLY IF IT CAN WITHSTAND WASHING, WHICH TIME WILL TELL.
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Response from Petit-Fernand
Hello and sorry if the instructions were not clear to you. There is usually a QR code on the envelope that allows you to access the instructions. There are only self-adhesive labels on your order, so there is no need to use the iron on. Mathilde , Petit Fernand Team
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Katia P.
Rating: 2 out of 5
Labels not arrived, good on the customer care who made me send them back but I still remain in trouble having to wait again. Basically two months to get labels that I need every day for the nest. You should make standard shipments faster, 10 days not even riding a horse and carriage.
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Response from Petit-Fernand
Good morning Katia, we apologize for this delay on the part of the postal service. I can confirm that the postponed order should be in the home stretch. We remain at your disposal and wish you a good day Alessio
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Laura Tess
Rating: 3 out of 5
Super practical and very nice design. But they have taken a long time to arrive home and we live in barcelona.
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Response from Petit-Fernand
Hi Laura, thank you for sharing your opinion :) We apologize for the delay in delivery with the post office. Sandra , Petit Fernand Team
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Emanuela P.
Rating: 2 out of 5
The labels are beautiful but they come off alas!
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day Alessio
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Katrin
Rating: 3 out of 5
Delivery took a while and the color of the stickers did not quite match the expectation. The quality of the stickers is great.
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Response from Petit-Fernand
We are sorry if the color was not satisfactory. If you wish, you can send us a photo so that we can check it.
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Deniz Urulbay
Rating: 3 out of 5
I have been ordering labels for 4 years but in the last order I received, the quality of the thermoadhesive labels dropped significantly. It is much more difficult to stick them with an iron, and in one wash in the washing machine they came off. I do not recommend thermoadhesive labels.
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Response from Petit-Fernand
Good morning, We have just contacted you by email to help you with your order. We look forward to hearing from you so that we can help you as soon as possible. Mathilde , Petit Fernand Team
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Julius C.
Rating: 2 out of 5
The booklet was in an envelope. It arrived totally curled and creased! As a result, all the pages I bought had a defect or blemish. The letter also looked like it had been wet once. What a pity. Not worth the money in this condition!
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Response from Petit-Fernand
It probably rained on the way! I have just sent you an email so that we can solve the problem.
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Elisa
Rating: 3 out of 5
They come off easily despite the fact that I bought thermoadhesive labels :(
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It's abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a good day ? Alessio
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Maria Fraga Mayo
Rating: 3 out of 5
THE STICKERS DO NOT HOLD UP TO WASHING OR DRYING. SEVERAL STICKERS HAVE COME OFF SINCE I STARTED USING THEM. AND I DO STICK THEM ON THE BRAND/SIZE LABELS AND I DO PUT A LOT OF PRESSURE WHEN I STICK THEM ON.
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Response from Petit-Fernand
Good morning, We have just contacted you by email to help you with your order. We look forward to hearing from you so we can help you as soon as possible. Sandra , Petit Fernand Team
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M Arnaud Desplaces
Rating: 3 out of 5
Does not hold bond on all labels
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Response from Petit-Fernand
We are sorry that the product does not give you complete satisfaction. I have just sent you an email to let you know how to proceed.
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Sarah F.
Rating: 2 out of 5
After a few washes, the labels come off. I have problems with this new material, the ones from before were rough and stayed on without any problems. These are shiny and the hold is scarce.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. We have not changed the type of materials, so we can only assume it is a defect. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a nice day ? Alessio
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Aurora
Rating: 3 out of 5
It has taken 20 days to arrive in my mailbox.
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Response from Petit-Fernand
We are sorry for the delay of your order. And thank you for your confidence. Sandra , Petit Fernand Team
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Maria T.
Rating: 3 out of 5
Deliveries in biblical time, even paying for expedited delivery. Fortunately, customer service is responsive. In one case got a refund of expenses.
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Response from Petit-Fernand
Good morning Maria, we are sorry for this shipping anomaly by the postal service. We remain at your disposal and wish you a good day Alessio
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Cristina Muñoz
Rating: 2 out of 5
It has taken a long time, almost a month since I ordered them.
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Response from Petit-Fernand
Good morning Cristina, we have sent you an email to help you with the tracking of your order. We are sorry for the delivery delay with the post office. Good morning Sandra , Petit Fernand Team
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Li
Rating: 2 out of 5
After 2 weeks it still hadn't been delivered. I was supposed to get in touch again. I did so again after 2.5 weeks. Was then probably produced again. After more than 3.5 weeks, I still haven't received anything
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Response from Petit-Fernand
There has indeed been a delay in the second production run. You will soon receive an email informing you of the reshipment. We apologize for this delay.
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Suzanne
Rating: 3 out of 5
I have used your name tags before and always rated them - but this most recent set didn't stick as well ??
Response from Petit-Fernand
Really sorry to read that Suzanne! I just send you an email to solve your problem
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Invité
Rating: 3 out of 5
The labels are pretty, but the iron-on ones don't wash off.
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Response from Petit-Fernand
Hello Vanessa, we have just contacted you by email to help you as best we can. Have a nice day!
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Justine Pouget-Asloum
Rating: 3 out of 5
Complicated start-up. Order misplaced, difficult to contact. But customer service was responsive to my comment, and the staff were understanding and helpful. Can't wait to receive my labels.
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Response from Petit-Fernand
Hello Justine, we are very sorry to read your message. Unfortunately, we have not received any inquiries regarding your order. We are available by phone all day from 9am to 1pm and from 2pm to 5pm. We invite you to contact us by phone, so that we can help you as soon as possible. Have a nice day!
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Delph
Rating: 2 out of 5
Hello, I have lots of labels that don't peel off properly... impossible to stick them on clothes because the paper comes with them! I regret my purchase.
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Response from Petit-Fernand
Hello Delphine, an email has been sent to you to help you as soon as possible with your order. Have a nice day!
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Charles
Rating: 3 out of 5
As soon as I put them on, some iron-on labels came off in the first wash. However, I seem to have correctly applied the procedure (hot iron, 8s without steam with the sulfur paper supplied). Hopefully others won't come off too quickly.
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Response from Petit-Fernand
Hello Charles, we have sent you an email in order to help you as much as possible. We apologize for this quality anomaly. Have a nice day!
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Stéphanie Chevalier
Rating: 3 out of 5
Super disappointed, I thought I had ordered iron-on labels and not stickers to stick on the labels, as I cut them all off.......
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Response from Petit-Fernand
We have sent you an email to help you as much as possible. We apologize for the gluing anomaly with our labels. Have a nice day Stéphanie
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Marina K.
Rating: 2 out of 5
The labels did not match the color ??????
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Response from Petit-Fernand
We are sorry to read this. I have just contacted you by email so that we can resolve the problem.
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Inmaculada Castillejo Del Rosal
Rating: 3 out of 5
So far the order has not arrived, other previous orders have arrived before 15 days but this one has not arrived yet.
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Response from Petit-Fernand
Good morning Inma, we hope it arrives as soon as possible. Good morning :)
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Jennifer
Rating: 3 out of 5
The adhesives are good but unfortunately too expensive and delivery takes far too long.
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Response from Petit-Fernand
Hello Jennifer, thank you very much for your order. We are pleased to hear that you liked our labels. We are sorry that you had to wait for delivery. We are working on new delivery options!
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Stefanie D.
Rating: 3 out of 5
Part of the delivery was forgotten and had to be delivered later. The stated delivery time was greatly exceeded. Delivery from France takes at least 1 week longer
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Response from Petit-Fernand
Hello Stefanie, thank you very much for your order. We did indeed have an error in production and 10 labels were missing. We are truly sorry for this mistake and we hope you like the labels!
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Prescilla Dupuis Bigey
Rating: 3 out of 5
Problem with the order and shoe labels that don't stick - shame. I'll try again to see if it's just bad luck.
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Response from Petit-Fernand
Hello Prescilla, thank you for your message. Please contact us by email, with 1 or 2 photos of the labels in question. We'll get back to you as soon as possible. Have a nice day!
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Cliente Mécontente
Rating: 2 out of 5
I stuck 1 label on one of my son's vests and after a day it wasn't stuck anymore. I ordered on purpose because he's going on a school trip and all the clothes have to be named.
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Response from Petit-Fernand
Hello Perrine, we have contacted you by email to help you. We apologize for this quality anomaly. Have a nice day!
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Laura Berlemont
Rating: 2 out of 5
I ordered the label to stick with the iron unfortunately once in the machine comes off yet I do as it says! I'm disappointed.
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Response from Petit-Fernand
Hello Laura , we have contacted you by email to help you. We apologize for this quality anomaly. Have a nice day!
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Lindsay Duez
Rating: 2 out of 5
Despite following the instructions, most of the labels peeled off when I washed them at 30 degrees, so I was really disappointed. I had to order elsewhere because it was for my son's first day of school.
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Response from Petit-Fernand
Hello Lindsay, we have just contacted you by email to help you with your order. Have a nice day!
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