The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Ordered on 06.09.22 and after 20 days it was finally delivered successfully. As a gesture of goodwill, it was printed a second time and delivered again.
Translated reviews
Response from Petit-Fernand
Hello Melanie. We are very sorry that your first order was lost in the post. We hope that you have received the replacement and that you like the product!
L
Leo
Rating: 3 out of 5
Good product, but shipping takes a long time and they don't make it clear when you order.
Translated reviews
Response from Petit-Fernand
We apologize for the delay Leo . Good day
L
Laura Bottari
Rating: 3 out of 5
It is very nice only that in the petit that I stuck in the baby of the little one is peeling off with the washes ?? maybe I'll buy again ??
Translated reviews
Response from Petit-Fernand
Hi Laura, send us an email so we can help you. [email protected] Good morning
M
Macarena González García Baque
Rating: 2 out of 5
Took too many days to arrive
Translated reviews
Response from Petit-Fernand
We are sorry for the delay in delivery of your order Macarena
A
Araceli
Rating: 3 out of 5
They took a long time to arrive, almost 15 days.
Translated reviews
Response from Petit-Fernand
We apologize for the delay in delivery of your order
R
RAUL DIA, ORTIN
Rating: 3 out of 5
I placed an order on September 7 and after about 20 days without receiving it, customer service sent the order again. Just one day after sending it again, the first order arrived, but I informed them and they finally compensated me for the wait with the shipment of the two orders.
Translated reviews
Response from Petit-Fernand
Thank you for your message Raul . We hope that for your next purchase, the delivery will be faster. Regards
A
Alberto Molina Romero
Rating: 3 out of 5
Excessive delay in delivery.
Translated reviews
Response from Petit-Fernand
We are sorry for the delay Alberto. It is true that we try to manufacture in 48h, to be delivered as soon as possible, but sometimes the delivery can reach 10 working days. Have a nice day
C
cliente
Rating: 2 out of 5
The purchase process, easy and with many options. I liked it. Now what I find deplorable is the shipping and delivery process. I spend a lot of money, big or small, it doesn't matter, and I don't even know when or if the package will arrive, I see it as third world. It has taken me a month to receive the package. It is a far cry from any other online shopping platform, where you are notified of the process, the day of receipt and it arrives in a timely manner. I will not buy any more if you do not change the system you currently have.
Translated reviews
Response from Petit-Fernand
Hello Carmen, we take into account all the messages from our customers, who trust our products, but in some cases, the delivery takes too long and damages our work. We hope to be able to change and offer our customers a faster and more qualitative service very soon. Regards
I
Isaac Del Pino
Rating: 2 out of 5
The truth is that the quality and the primer is quite good. That if the one in charge of making the brochure. A disaster. He mixed up my children's names and surnames wrong. So for that part a little dissatisfied.
Translated reviews
Response from Petit-Fernand
Good morning Isaac, we have written to you by email to help you :=) We apologize for this quality incident.
E
esther santos
Rating: 2 out of 5
I have had to glue them several times, they peel off. I don't have any mail
Translated reviews
Response from Petit-Fernand
Hi Esther, we have contacted you by email to help you as best as possible.
D
Diana V.
Rating: 2 out of 5
I got the kindergarten packet, all very nice. But the adhesive ones for fabrics, to put on the labels, after 2 washes they came off ?? I will see if the thermoadhesive ones are better. The ones for objects look better to me. Let's see how long they will last
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution. Good day Alessio
C
Caterina I.
Rating: 2 out of 5
I ordered the labels for the second time ! I must say that the first time I had a great time The second time though, very bad ! They took more than 20 days to arrive ! Very slow in shipping ! Absurd ! But the labels are of good quality, that yes !
Translated reviews
Response from Petit-Fernand
Good morning Caterina, we are sorry for this delay from the postal services, it is not normal. We thank you for your understanding and wish you a good day ?
R
RR
Rating: 3 out of 5
Delivery time a little long. But the products are great!
Translated reviews
Response from Petit-Fernand
Hello RR. We are sorry if the delivery took longer than expected! Normally it should take 2-6 working days. We are glad you liked the labels!
S
Sonia VÁZQUEZ CARRAL
Rating: 2 out of 5
It took me a long time to receive my order. I have written to them explaining it and they have not even answered me. Very unhappy with the service I'm sorry
Translated reviews
Response from Petit-Fernand
Sonia, we have contacted you by email, to help you. Greetings
M
Michela M.
Rating: 3 out of 5
This year's narrow and long version labels have found poor adhesion on crayons and markers . They lift over the entire length. A real shame!
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
J
Jenny Moya
Rating: 3 out of 5
They take longer than stipulated and the product is very good, I am delighted and my children even more so.
Translated reviews
Response from Petit-Fernand
We apologize for the delay of your order. Have a nice day.
L
Lehrgeldzahlerin
Rating: 2 out of 5
The labels look very nice but don't last two washes. It's a shame, because they don't last long when used to mark clothes and are unfortunately not worth the very reasonable price. However, they stick very well (so far and for the last 4 weeks) on flat items and items that are less exposed to wear and tear or do not need to be washed. They can therefore be recommended. I can recommend them less for clothing. Therefore only 2.5 out of 5 stars.
Translated reviews
Response from Petit-Fernand
We apologize for the problem with the labels. Can you please contact our customer service to find a solution?
D
Danielle
Rating: 3 out of 5
Unfortunately very small so shitty that you can hardly read names. Unfortunately, they didn't last long either... they look cute in themselves, so it's a shame that they didn't last properly with us
Translated reviews
Response from Petit-Fernand
Hello Daniella. We are sorry to hear that your labels are peeling off - of course this should not happen! We have more info via email please.
S
Stephanie H.
Rating: 2 out of 5
Ordered iron on labels for daughters school uniform. Look amazing however started peeling after first wash.
Response from Petit-Fernand
Dear Stephanie, our sincere apologies! Please, see the offer over the email.
P
Patricia Vico
Rating: 2 out of 5
The quality of iron-on garment labels has declined dramatically.
Translated reviews
Response from Petit-Fernand
Patricia, contact us by email in private so we can contact you to better understand and help you. Greetings
A
Antonio
Rating: 3 out of 5
Helpfulness on the part of customer service in resolving shipping issues
Translated reviews
Response from Petit-Fernand
Good morning Antonio, we are sorry for this delivery anomaly by the postal service. We have contacted you proposing a solution. Have a nice day ? Alessio
L
Loredana C.
Rating: 2 out of 5
This time I was very disappointed! I ordered the labels on September 2 I received them wrong (alas yes with another baby's name) and to this day I still haven't received the right ones!!!
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this error. We have contacted you to find a solution. Have a nice day ? Alessio
L
Ladimar Boscan
Rating: 2 out of 5
Last year I ordered them and phenomenal this time no, they come off in no time. They are like poorly made, it's not the same.
Translated reviews
Response from Petit-Fernand
Could you contact us by email to help you ?
C
cliente
Rating: 3 out of 5
The order never arrived, I had to write several times through different channels until they finally replied that they will refund me the amount. It's a shame because the designs were beautiful and it is a store that had been recommended to me.
Translated reviews
Response from Petit-Fernand
Hi Miriam, we are sorry for the delay in delivery of your purchase. We hope to have you back in the future. Good day
M
Mehrdad K.
Rating: 2 out of 5
We received the order later than expected, while we paid additional shipping costs.
Translated reviews
Response from Petit-Fernand
Hi Mehrdad, we sincerely apologize! We checked the express delivery time and it actually took 2 days longer than it should have! We have refunded you the delivery price and filed an official complaint with the delivery company. Thank you for letting us know!
F
Fausta
Rating: 2 out of 5
Order never arrived
Translated reviews
Response from Petit-Fernand
Goodgioro Fausta, we are sorry for this delivery anomaly by postal services. We have proceeded to make the refund as you requested. Thank you for your understanding Have a good day ? Alessio
V
Vera
Rating: 2 out of 5
I recently placed 2 orders, mindful of the previous very positive experience. The labels ordered now are very shoddy and peel off quickly, especially compared to the ones from 2 years ago that are still all attached. To date, half of the new ones have already come off. Too bad
Translated reviews
Response from Petit-Fernand
Good morning, please feel free to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Have a good day ? Alessio
S
Sarah B.
Rating: 3 out of 5
The package never arrived! But customer service was ready to meet me immediately!
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this non-delivery. As per our exchanges, we can infer that the prblem is related to incomplete address. Waiting for your feedback Good day ? Alessio
V
Valentina G.
Rating: 3 out of 5
I like the product less this time, it comes off badly and sometimes the clear film remains in my hand Too bad
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry to hear that your order is not up to your expectations. please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Good day Alessio
E
Egzona S.
Rating: 3 out of 5
Figures were unfortunately not so well pixelated
Translated reviews
Response from Petit-Fernand
Hello Egzona. We sincerely apologize! Could you please let us know more about this issue via email and we will endeavor to find a solution
B
Beatrice
Rating: 2 out of 5
Package arrived more than a week late
Translated reviews
Response from Petit-Fernand
Good morning Beatrice, we apologize for this delay on the part of postal services. We thank you for your understanding and wish you a good day ? Alessio
F
Francesco
Rating: 2 out of 5
Shipment arrived early, but product did not live up to expectations. Followed instructions but labels came off after a short time.
Translated reviews
Response from Petit-Fernand
Good morning, It is not normal for the labels to come off if the instructions were followed correctly: https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to email us at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Buonna gioranta ? Alessio
A
Alessia A.
Rating: 3 out of 5
Unfortunately, I received my order after 21 days and numerous emails
Translated reviews
Response from Petit-Fernand
Good morning Alessia, We are sorry for this delay from the postal services, it is not normal. We thank you for your understanding and wish you a good day ? Alessio
F
Francesca C.
Rating: 2 out of 5
Good morning, for the last order I had asked for delivery within 48 h with the addition of a surcharge, but the delivery was not within the requested time. For previous orders I have always been very well satisfied.
Translated reviews
Response from Petit-Fernand
Good morning Francesca, We are sorry for this delay on the part of the postal services. To apologize, we have made arrangements to refund the postage. Thank you for your understanding and have a nice day ? Alessio
N
N.N.
Rating: 3 out of 5
Some of the stickers are very difficult to remove from the sheet.
Translated reviews
Response from Petit-Fernand
Hello N.N, we are very sorry! This should not happen! We will send you the replacement and need some more information by e-mail, please!
A
Anna C.
Rating: 3 out of 5
The labels very nice but with water they come off
Translated reviews
Response from Petit-Fernand
Good morning, It is not normal for labels to come off if the instructions were followed correctly: https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to email us at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Buonna gioranta ? Alessio
L
Lea
Rating: 2 out of 5
I learned about the site through a sponsorship on social media. It immediately made a very good impression on me, the site is well done, there are many options for making custom labels. Although the printing is perfect and the aesthetic result is very nice, the functional result is absolutely poor. I purchased both adhesive labels for objects and thermal labels for clothing. Regarding the former, nothing to say. Once attached on the object they stay, but the adhesive ones are absolutely bad. They come off after the first wash (30 degrees). Out of 30 sticky ones, they went through 2 washes about a dozen. I would absolutely not buy this product again.
Translated reviews
Response from Petit-Fernand
Good morning, It is not normal for the labels to come off if the instructions were followed correctly: https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to email us at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Buonna gioranta ? Alessio
M
Marta Z.
Rating: 3 out of 5
Compared to the previous experience I am not fully satisfied. Prompt shipment and everything fine. Product, on the other hand, not in line with what I had hoped for: - object labels: from the externally lacquered crayons come off - thermoadhesive labels: do not withstand the dryer
Translated reviews
Response from Petit-Fernand
Good morning, It is not normal for the labels to come off if the instructions were followed correctly: https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to email us at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Buonna gioranta ? Alessio
N
Nichtbegeistert
Rating: 2 out of 5
Adhesive labels do not hold and the iron-on labels only last 7-8 washes then you have to iron them again sometimes they only last 3-4 washes. The shoe labels are also not top would be better if they had a left right label and were smaller! Nevertheless, better than the competition where it tears after 4 washes.
Translated reviews
Response from Petit-Fernand
We are sorry that you are having problems with our labels. We can offer you a refund or send a replacement if you wish. Please, read our email for more information.
We use cookies for audience measurement and improving user experience.
English 