Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Scored with two stars because in a week, some stickers have come off, even on clothes that have not yet been worn or washed. It is true that the material is polyester, a tracksuit, but it should stick well, I have seen other stickers on other children's clothes that have been on for years.
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Response from Petit-Fernand
We have contacted you by email to help you with the labels. Good day
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Noemi
Rating: 2 out of 5
I hope the company can still help me figure out what happened to my order
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
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Victoria Y Olivier
Rating: 3 out of 5
It took more than 10 days
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Response from Petit-Fernand
We apologize for the delay of your order.
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Laura R.
Rating: 2 out of 5
Very slow shipping.
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Response from Petit-Fernand
Good morning, we are sorry for this delay by postal services. We hope you are satisfied with our products. We thank you for your understanding and wish you a good day Alessio
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Rocio Mateos
Rating: 2 out of 5
my order didn't arrive and they had to send me another one, what I didn't like is that they blame the post office and that the shipping address was a company when I always get everything right, I needed the order days ago and it still hasn't arrived, it's in process.
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Response from Petit-Fernand
We are sorry for this delivery anomaly. Your order has been manufactured again, and is about to arrive :)
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Inma H
Rating: 2 out of 5
Very late responses to e-mail inquiries, exceeding 72 hours. No telephone line to contact. Delivery times that exceed estimates. In particular, my order was incomplete. After your complaint, I had to wait the respective times until I got it. Since I placed my order on September 1st, it has not been completed until October 4th. Excessive time!
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Response from Petit-Fernand
We are sorry for the delay of your order, and we hope you will receive it very soon. Due to numerous messages, we had to close our phone, but we are available again by phone since several days ago :) greetings
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Francesca
Rating: 3 out of 5
As far as I'm concerned the waiting time is long. misleading the banner manufacture in 48 hours that makes the assumption to fast delivery time. only after the purchase is specified, that although the product is made on 48 hours you do not have certainty about the delivery time. i waited about 2 weeks and many things for school I had to label them manually with considerable expenditure of time and additional costs. the products are cmq good and I recommend them. but should be requested well in advance of your needs.
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. Thank you for your understanding and have a nice day ? Alessio
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Federica P.
Rating: 3 out of 5
Beautiful labels. Easy to use and do not come off after frequent washing. I recommend to all
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Response from Petit-Fernand
Good morning Federica, we are glad you are satisfied with our products. We thank you and wish you a good day! ? Alessio
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Sara
Rating: 2 out of 5
Not what I expected. The ink smudges a lot and La Niña's name is not legible. I would have done it sooner by buying an indelible ink pen.
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Response from Petit-Fernand
Hi Sara, what ink do you mean? We do not sell any stamps or pens. We are waiting to better understand your request, so we can help you.
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Ana Madruga Rus
Rating: 3 out of 5
The quality of the product is very good, but the delivery time is very long.
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Response from Petit-Fernand
Hello Ana, we apologize for the delay. Good day
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Valeria
Rating: 2 out of 5
The labels are nice, however, unfortunately, the thermoadhesive ones despite following all the instructions do not stick well
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Response from Petit-Fernand
Dear Valeria, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day ? Alessio
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Sonia
Rating: 2 out of 5
Very long wait time, quality not as described (they are plastic anyway).
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Response from Petit-Fernand
Good morning Sonia, we are sorry to hear that your order did not meet your expectations. We thank you for your understanding and wish you a good day. Alessio
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Iris
Rating: 3 out of 5
Extremely long delivery time - the goods were sent the next day, contrary to what was promised. But the goods are ok!
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Response from Petit-Fernand
Hello Iris! We are very sorry for this inconvenience. Please accept our apologies with the discount code via the email.
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Mg
Rating: 2 out of 5
Lousy customer service
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Response from Petit-Fernand
Hi Marta, we have contacted you again by email to give you a solution. Regards
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Costanza
Rating: 2 out of 5
I washed the labeled garments in the washing machine and some of the labels came off, I hoped it wouldn't happen. I don't think I will buy from this retailer again, at least no more labels for garments.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It's abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day ? Alessio
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Ghuman
Rating: 2 out of 5
Arrived much too late, in addition much too small the font not clearly visible, the colors are also not intense enough I will not order again! It was definitely not worth the money!
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Response from Petit-Fernand
We are very sorry that you are not satisfied with the labels. Could you please email us some details so that we can find a solution?
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Paula
Rating: 3 out of 5
I trusted your labels again because of the previous positive experience, but this time I paid the same and there was only one sheet with stickers (for iron-on), when the previous time, for the same price, there were 5 pages. I was really disappointed.
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Response from Petit-Fernand
Hi Paula, we appreciate your trust. We have sent you an email to help us understand your request. Best regards :)
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Sheema J.
Rating: 3 out of 5
The iron on lables fall off. I've ironed on clothes 200°c heat, left for over 24hours before wearing and also washed in 30°c temp but all the ironed on lables are peeling off
Response from Petit-Fernand
Dear Sheema, we are sorry to hear this! It should not happen if all the instruction has been followed correctly. We wrote to you an email with a few offers to find the suitable for you solution.
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Manu
Rating: 3 out of 5
Could be good if it weren't for the adhesive ones that in markers and crayons tend to come off and you have to tape them. So sufficient.
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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Pierluigi
Rating: 3 out of 5
Aesthetically beautiful labels but some were not properly pre-cut and would not come off.
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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Valeria G.
Rating: 3 out of 5
I had aquaistas before and always got along well, but this time..I got personalized labels for clothing and objects. Unfortunately only one sheet was for garments to be glued with iron, the rest were simple stickers..and honestly 30 euros for stickers
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Response from Petit-Fernand
Good morning Valeria, you were able to choose the type of labels when ordering. We have therefore produced the requested labels. We thank you for your understanding Have a nice day ? Alessio
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Patricia Gómez Ramos-Izquierdo
Rating: 3 out of 5
I like the material very much but it has arrived too late.
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Response from Petit-Fernand
Hello Patricia, thank you for your trust, and we apologize for the delay. Good day
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Nerea Casado Rodriguez
Rating: 3 out of 5
Fun stickers for kids, they recognize their stuff with them. Delivery took longer than expected.
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Response from Petit-Fernand
Thank you very much for your message Nerea, and sorry for the delay.
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Miriam M.
Rating: 3 out of 5
Beautiful self-adhesive stickers. A pity that after the second wash a few of them fell off.
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Response from Petit-Fernand
Hi Miriam, thank you for your message. In order to help you with the stickers that have peeled off, we invite you to send us an email with your order number and a photo of the stickers. We leave you the email : [email protected]
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Chiara
Rating: 3 out of 5
Product as pictured, nice colors. Very cute bags, printed well. Love her personalized mini beauty!!! The labels are easy to personalize and use. I did not give 5 stars because I found that some of the labels after the first wash started to peel off a bit in the ends, despite following the directions provided.
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Response from Petit-Fernand
Good morning Chiara, It is not normal for labels to come off if the instructions were followed correctly. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a nice day ? Alessio
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Maria
Rating: 3 out of 5
The stickers are very good but they have taken a long time to arrive. I tried to call but I always got that they were busy.
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Response from Petit-Fernand
We apologize for the delay Maria
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Natalia Belen Cabrera Miranda
Rating: 3 out of 5
It is good but takes too long to arrive
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Response from Petit-Fernand
We apologize for the delay Natalia
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Eduardo G.
Rating: 3 out of 5
Super late merchandise, labels not adhering well, coming off
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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Giada
Rating: 3 out of 5
My order did not arrive in the described timeframe so I immediately contacted customer service and they were operative and resent it to me. I purchased through Instagram but maybe due to some bugs in my account I was not seeing the tracking of the order but only that it was shipped. Therefore have to thank the customer service without which I would not have known how to solve it.
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Response from Petit-Fernand
We are the ones who thank you for your opinion and understanding. We remain at your disposal and wish you a good day ?
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Claudia M.
Rating: 2 out of 5
I placed the first order, which was LOST, the customer service was very fair to me re sending the order, which however has yet to arrive. i have heard very good things about this company, i gave it a negative rating because i hope they improve the shipping service
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Response from Petit-Fernand
Good morning Claudia, Thank you for your review, we will take it into account in order to improve the quality of our services. We hope to receive your order soon. Good day Alessio
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Nieves De Los Santos
Rating: 2 out of 5
The products are good and for that reason I have been buying your labels for about 7 years now. BUT the shipping is soooo slow, it always takes much longer than promised. You should look for another way of shipping, because looking at the complaints on the web, many people say the same thing.
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Response from Petit-Fernand
Nieves, we apologize for the delay. We are doing our best so that our deliveries are not so late. Good day
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Guadalupe Zapata Valera
Rating: 3 out of 5
The labels were great but took too long
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Response from Petit-Fernand
We apologize for the delay.
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Fr. H.
Rating: 2 out of 5
Ordered on 06.09.22 and after 20 days it was finally delivered successfully. As a gesture of goodwill, it was printed a second time and delivered again.
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Response from Petit-Fernand
Hello Melanie. We are very sorry that your first order was lost in the post. We hope that you have received the replacement and that you like the product!
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Leo
Rating: 3 out of 5
Good product, but shipping takes a long time and they don't make it clear when you order.
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Response from Petit-Fernand
We apologize for the delay Leo . Good day
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Laura Bottari
Rating: 3 out of 5
It is very nice only that in the petit that I stuck in the baby of the little one is peeling off with the washes ?? maybe I'll buy again ??
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Response from Petit-Fernand
Hi Laura, send us an email so we can help you. [email protected] Good morning
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Macarena González García Baque
Rating: 2 out of 5
Took too many days to arrive
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Response from Petit-Fernand
We are sorry for the delay in delivery of your order Macarena
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Araceli
Rating: 3 out of 5
They took a long time to arrive, almost 15 days.
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Response from Petit-Fernand
We apologize for the delay in delivery of your order
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Raul Dia, Ortin
Rating: 3 out of 5
I placed an order on September 7 and after about 20 days without receiving it, customer service sent the order again. Just one day after sending it again, the first order arrived, but I informed them and they finally compensated me for the wait with the shipment of the two orders.
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Response from Petit-Fernand
Thank you for your message Raul . We hope that for your next purchase, the delivery will be faster. Regards
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Alberto Molina Romero
Rating: 3 out of 5
Excessive delay in delivery.
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Response from Petit-Fernand
We are sorry for the delay Alberto. It is true that we try to manufacture in 48h, to be delivered as soon as possible, but sometimes the delivery can reach 10 working days. Have a nice day
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Cliente
Rating: 2 out of 5
The purchase process, easy and with many options. I liked it. Now what I find deplorable is the shipping and delivery process. I spend a lot of money, big or small, it doesn't matter, and I don't even know when or if the package will arrive, I see it as third world. It has taken me a month to receive the package. It is a far cry from any other online shopping platform, where you are notified of the process, the day of receipt and it arrives in a timely manner. I will not buy any more if you do not change the system you currently have.
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Response from Petit-Fernand
Hello Carmen, we take into account all the messages from our customers, who trust our products, but in some cases, the delivery takes too long and damages our work. We hope to be able to change and offer our customers a faster and more qualitative service very soon. Regards
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