Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 52 898 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2 and 3 stars

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A
aurelie
Rating: 3 out of 5
The labels are pretty, but difficult to remove from the sheet. And the self-adhesive clothing labels peel off after the first run in the washing machine, which is very disappointing.
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Response from Petit-Fernand
Hello Aurélie, We have just contacted you by email to help you with your order. Good day to you, and sorry again for this quality incident.
C
Carole P
Rating: 3 out of 5
Self-adhesive garment labels are machine washable.
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Response from Petit-Fernand
Hi Carole, We've just left you a voicemail to help you with your latest order. Have a nice day!
K
Karine
Rating: 3 out of 5
The only downside is the delivery time, but the order tracking service is great!
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Response from Petit-Fernand
Many thanks for your feedback Karine :)
D
den W.
Rating: 3 out of 5
great labels, however the labels were for two separate grandchildren - so had to disassemble the booklet - split the stickers. If two different names - give two different booklets.
Response from Petit-Fernand
Hello Denise, We are sorry if your order does not meet with your expectations. However, we only send a separate booklet when it is a value packs (nursery, preschool...). For other cases, and even if the order includes several different names, we do not necessarily send several booklets, for reasons of paper consumption and staples (eco-responsibility). I hope you will understand!
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FM
Rating: 3 out of 5
Labels that come off in the 1st wash, although the gluing procedure was followed... Thank you for sending them back to me, but if I have to take my iron with me every time I wash them to glue them back on, it's not so great!
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Response from Petit-Fernand
Hello Jean Yves, Thank you for your feedback. We have sent you an email to better understand your request. Very nice day to you
C
Caro sanchez Silvia
Rating: 3 out of 5
Very good products but they take too long to deliver the item
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Response from Petit-Fernand
Thanks for your comment Silvia :) We have sent you an email a little while ago. Greetings !
H
héloise v
Rating: 2 out of 5
Disappointed with my last order. The dinosaur motif I'd chosen didn't appear on the white/grey background, I didn't see this bug and I received labels with no illustration (just the first name). After-sales service told me all I had to do was reread my order in my e-mails... and after a 2nd complaint I was entitled to a discount voucher.... I won't be ordering from them again
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Response from Petit-Fernand
Hello Heloise, We apologize again for this. We wish you a good day.
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Aurelie Abou
Rating: 3 out of 5
Good product but I chose the stick-on labels and they have to be stuck on the labels of the clothes, but there are fewer and fewer labels on the clothes and they are too small.
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Response from Petit-Fernand
Thank you for your feedback Aurélie! Have a nice day
S
So
Rating: 3 out of 5
I'm a bit disappointed with my order for a rather large number of labels for my children. The labels are sometimes difficult to remove from the backing, and the sides remain transparent and sticky. They're still pretty, though.
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Response from Petit-Fernand
Hello Soraya, Thank you for your feedback. We have contacted you by email in order to better understand your request and be able to help you. Have a nice day!
M
mina
Rating: 3 out of 5
Hello... Unfortunately, the colors in the selection were different than how they arrived in the end.
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Response from Petit-Fernand
Can you please send the photo to our customer service department so that we can better understand the problems?
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Tamara
Rating: 3 out of 5
This second time I have made a purchase the order has not arrived on the date indicated. It has been delayed for more than 7 days.
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Response from Petit-Fernand
Hi Tamara, We are sorry for the delay of your order. Thank you for your confidence
K
Katharina K.
Rating: 3 out of 5
Stickers good, delivery takes a little longer, but the price is very expensive
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Response from Petit-Fernand
Thank you very much for your comment, Katharina! I wish you will find the same quality for cheaper price
G
Gabriele K.
Rating: 3 out of 5
Unfortunately does not hold on all things
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Response from Petit-Fernand
Hello Gabriele. You ordered the iron-on labels for the clothes, that's why they don't hold.
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gaétane rogel
Rating: 2 out of 5
I was satisfied with my personalized water bottle until the stopper stopped working after 2 months and customer service told me to buy another one! What a shame, because other brands would never have said that! The stopper is defective and I have to buy a new one myself, and after telling customer service, they give me a 20% discount! Magnifique .
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Response from Petit-Fernand
Hi Gaétane, We're sorry to hear about this problem with the bottle stopper. Unfortunately, we have deadlines for returning products. That's why we've offered you a promotional code, to help you find a solution. Have a nice day!
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Lucia D.
Rating: 3 out of 5
Nice products, fair price and more than reasonable shipping time but the thermo adhesive labels I ordered unfortunately won't stick! I'm thinking of an alternative way to use them because it's such a shame. I'd like to give them a second chance with the adhesive ones and hope I don't have any problems!
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Response from Petit-Fernand
Good morning Lucia. I am very sorry to hear that you are experiencing problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva If all instructions were followed and the problem persists, can you provide me with photos of the labels coming off at [email protected] ? I will then be able to provide you with a solution as soon as possible. Looking forward to your reply. Have a great day ! Alessio
J
Jessica
Rating: 3 out of 5
The stickers are great, hold great and look great now but the big ABEr .waited 2-3 weeks for the order. Wasn't really nice, although it was advertised on the internet that you can send it in 48 hours or it will be sent.
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Response from Petit-Fernand
Hello Jessica, We are pleased that you have received your labels. We apologize for the long delivery time, but we cannot influence Deutsche Post and point out in the email confirmation that delivery can take up to 10 working days.
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Elodie B
Rating: 2 out of 5
Iron-on labels that come off in the first wash... (40° cotton cycle) Really disappointed, no future orders for me.
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Response from Petit-Fernand
Hello Elodie, We have just sent you an email to help you with your labels. Have a nice day!
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Laurence Claverie
Rating: 3 out of 5
I thought the labels would wash out, but not all of them.
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Response from Petit-Fernand
Hello Laurence, Sorry to read this. I have just sent you an email so that we can find a solution together. Have a nice day!
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Indri L.
Rating: 2 out of 5
So disappointed I'm not receive my kids iron label yet, I ordered about 40labels. I tried email them but don't get any reply back from them. Not happy at all.
Response from Petit-Fernand
Hi Indri, we are sorry to hear about this. We never received any emails from you, however our customer service wrote to you to find out more about your problem. Please , reply with the more details so we can find a suitable solution for you!
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Elisabet D
Rating: 3 out of 5
They have taken a long time to arrive and the labels peel off after the first wash. I have used your labels in the past and have never had this happen.
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Response from Petit-Fernand
Good morning Elisabeth, We have sent you an email to help you with your order, Greetings :)
M
marta
Rating: 3 out of 5
The products are always great and I have placed several orders. Packaging could be improved; I happened to order for multiple children, specifying that I wanted to receive separate labels but then having them all arrive stapled together.
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Response from Petit-Fernand
Good morning Marta, We have taken note of your message. We are sorry if your order does not fully meet your expectations. However, we only send a separate booklet when it is a savings package (daycare, preschool...). For other cases, and even if the order includes several names, we do not necessarily send multiple booklets, for reasons of paper consumption and staples (eco-responsibility). Thank you for your understanding, Sincerely Alessio
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Magali
Rating: 3 out of 5
The delivery time was too long. It took 3 days to make the labels and 15 days for delivery.
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Response from Petit-Fernand
Hello Magali, We have just written to you by email regarding your order. Have a nice day, and thank you for your understanding.
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Anne-Cécile Massart
Rating: 2 out of 5
The iron-on labels often peel off. I'm disappointed. I have to iron them again.
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Response from Petit-Fernand
Hello Anne-Cécile, We're sorry to hear that your labels are coming off. We have just contacted you by email to help you. Have a nice day!
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Gherman
Rating: 3 out of 5
They came off after the first wash, too bad! I ordered them so many years ago but they were fine but now
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Response from Petit-Fernand
Hi Cristina, An email has been sent to you to help you with the self-adhesive labels. Have a nice day!
R
Rebecca LUBIN
Rating: 3 out of 5
Very practical even if I would have liked a little more choice in the designs and very disappointed by the shoe labels which faded after 2 weeks.
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Response from Petit-Fernand
Hi Rebecca, Thank you for your feedback, and so sorry about your shoe tags. We have contacted you by email to help you as soon as possible. Very nice day to you
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Gemaa
Rating: 3 out of 5
Unfortunately the tags didn't hold on some garments. Otherwise affordable price and nice labels.
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Response from Petit-Fernand
Hello Djemaa, Thank you for your time on the phone. Very nice day
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Ludivine Prieux
Rating: 2 out of 5
Labels don't fit?
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Response from Petit-Fernand
Hello Ludivine, Sorry again that the labels don't fit. Thank you for your time on the phone. I can confirm that they will be resent again. Have a nice day!
A
Agnès
Rating: 3 out of 5
Fast delivery
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Response from Petit-Fernand
Great! Thanks for your feedback!
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Poignant Sandrine
Rating: 2 out of 5
Very disappointed with the service! I order every year, and this year it was anarchy in sending my order I was soon told that my bank account was not funded when it was not at all! What's more, I had a promotional code that wasn't taken into account, as I had to repeat my code 4 times and validate it 4 times! As a result, the parcel was delayed! In short, I wonder if in September I wouldn't order from another site! I have to say that the quality of the labels is unchanged, they're as beautiful, high quality and resistant as ever!
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Response from Petit-Fernand
Hi Sandrine, Sorry to hear about your latest buying experience . We have just contacted you by email :) Have a nice day
Q
Quentin Marneffe
Rating: 3 out of 5
The nominettes don't hold up as well as the 1st ones I bought, after 3 washes they're already peeling off, whereas the 1st ones still hold up perfectly well.
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Response from Petit-Fernand
Hello Carine, Thank you for your time. We're sorry again about this incident with your labels.
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laurie ESTEBAN
Rating: 3 out of 5
I've been ordering from the site for several years now because I know that the products are generally of good quality, but I was a little disappointed with the last order, not in terms of the aesthetics of the labels but in terms of their quality and durability. In fact, some self-adhesive and iron-on clothing labels have already come off, either with the first machine wash or for no particular reason. Normally, labels last much longer on clothes, or even don't come off at all! I have clothes that are a few years old and the labels are still in place! It's a bit of a shame to have to re-glue everything! But the packs are complete and the fact that you can have several pieces of information on the labels is really an advantage compared to other sites of the same kind. Sincerely A loyal customer
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Response from Petit-Fernand
Hello Laurie! Thank you for giving us your time by phone. Very nice day to you
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Marcel LACROZE
Rating: 2 out of 5
Very fast delivery, good quality heat-seal labels that make work easier.
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Response from Petit-Fernand
Thank you very much for your feedback Marcel!
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Gemma Font
Rating: 3 out of 5
Labels fine, but shipping took a long time and no delivery forecast or tracking number was given
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Response from Petit-Fernand
Thank you very much for sharing your opinion with us Gemma :)
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Fred
Rating: 3 out of 5
Some labels peeled off on 1st wash.
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Response from Petit-Fernand
Hello Fréderique, We have contacted you by email in order to help you quickly. We apologize for any inconvenience. Have a nice day,
M
Milie
Rating: 3 out of 5
I've been ordering self-adhesive labels for several times now, with a wide choice of colors and patterns allowing me to make 1 design that suits my 2 children. Very practical to use, I highly recommend it's my label around me!
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Response from Petit-Fernand
Thank you very much for your confidence :)
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Adela
Rating: 2 out of 5
The labels come off after just one wash, I'm very disappointed. I had no problems before.
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Response from Petit-Fernand
Hello Adelaïde, We're sorry you're having trouble gluing your labels. We have just sent you an email so that we can work together to find a solution. Have a nice day!
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Toni L.
Rating: 3 out of 5
Been using these for three years on my four childrens uniform for ease as they stuck straight on. Previously they lasted well but have noticed on the last year of orders the stickers don't stay stuck as well thought I had dodgy batch but all been same last year to point May try different company as fed up of having to replace ones that are coming off in wash
Response from Petit-Fernand
Dear Toni, we are sorry about the problem with the labels. They should not peel off this easy. I left you a voicemail and would like to find a suitable solution for you so please contact us back.
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Paula
Rating: 3 out of 5
Some labels have not been attached correctly.
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Response from Petit-Fernand
Hi Paula, We have just contacted you by email to help you :) Have a nice day
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Caroline
Rating: 2 out of 5
Very fast delivery. However, the label does not always stick properly.
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Response from Petit-Fernand
Hello Caroline, We're sorry to read that some labels are having trouble sticking. We have just contacted you by email to help you quickly. Very nice day to you
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Jj
Rating: 3 out of 5
Difficult to detach from the print
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Response from Petit-Fernand
We are sorry to hear about this problem! Please send the picture of the faulty labels to our customer service and we will replace them free of charge!