The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Thank you for your feedback. We are sorry to hear that you have encountered difficulties with our labels. Your satisfaction is our priority, and we take your comments very seriously. Please do not hesitate to contact us directly so that we can provide you with a solution.
Have a nice day,
Camille C-MonEtiquette
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MARYLISE C.
Rating: 2 out of 5
following a purchase from 18/08/2025
Folder with bulk image not received from the notebook order and names. Missing labels. I have never been so disappointed with my order.
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Response from Petit-Fernand
Hello Marylise,
Thank you for taking the time to share your experience. We are sorry to hear that your order did not meet your expectations. Your satisfaction is essential to us.
We hope that the solution provided by our customer service meets your expectations.
Have a nice day,
Camille C-MonEtiquette
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Johanna A.
Rating: 2 out of 5
following a purchase from 17/08/2025
Bottle that leaks if it is not kept upright.
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Response from Petit-Fernand
Hello Johanna, thank you for your feedback. We are sorry for this issue with the bottle. We are contacting you to quickly find a solution.
Chiara, C-MonEtiquette
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Mawaheb C.
Rating: 3 out of 5
following a purchase from 18/08/2025
The label is difficult to peel off in one out of two notebooks. One was great and the second has trouble peeling off.
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Response from Petit-Fernand
Hello, thank you for your feedback. We are sorry for this cutting difficulty. We are contacting you to quickly find a solution.
Chiara, C-MonEtiquette
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Laura V.
Rating: 2 out of 5
following a purchase from 18/08/2025
Hello, the lower staple is on the labels at the bottom left, as a result, a whole part of the labels is unusable... not professional
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Response from Petit-Fernand
Hello Laura, thank you for your feedback. We are sorry for this quality issue. We are contacting you to provide a quick solution.
Chiara, C-MonEtiquette
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Julia R.
Rating: 2 out of 5
following a purchase from 18/08/2025
I only received half of the order placed... and I can't reach customer service
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Response from Petit-Fernand
Hello Julia, we are sorry for this inconvenience. We have already contacted you privately and the situation is now resolved.
Chiara, C-MonEtiquette
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Kenza M.
Rating: 2 out of 5
following a purchase from 17/08/2025
Meh, not great printing, not very good quality
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Response from Petit-Fernand
Hello Kenza, thank you for your feedback. We are sorry that your experience is not completely satisfactory. We are contacting you privately to learn a bit more and find a solution.
Chiara, C-MonEtiquette
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Daniel L.
Rating: 3 out of 5
following a purchase from 18/08/2025
Labels that are often difficult to peel off the backing (the cut is not sharp enough) and that peel off a bit too easily from school items
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Response from Petit-Fernand
Hello Daniel, thank you very much for your feedback. We are sorry for this issue. We will contact you privately to quickly find a solution.
Chiara, C-MonEtiquette
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Alison A.
Rating: 2 out of 5
following a purchase from 16/08/2025
The labels came off after the first wash
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Response from Petit-Fernand
Hello Alison, we are sorry for this problem. We are contacting you privately to find a solution.
Chiara, C-MonEtiquette
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gaelle P.
Rating: 2 out of 5
following a purchase from 08/08/2025
Package received quickly and well packaged, but the labels come off after the first wash, despite following the instructions...
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Response from Petit-Fernand
Hello Gaelle,
Thank you for your feedback. We are delighted that you received your package quickly and well packaged. We are sorry to hear that the labels did not hold despite following the instructions.
To assist you, we have just contacted you to help you.
Have a nice day,
Camille C-MonEtiquette
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Aline V.
Rating: 2 out of 5
following a purchase from 17/08/2025
The delivery went very well! However, the decorative label on the lunch box is already peeling off after 1 week of use....
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Response from Petit-Fernand
Hello Aline,
Thank you for taking the time to share your feedback. We are pleased that the delivery went well. Regarding the decorative label, we are sorry to hear that it does not meet your expectations. We take your feedback very seriously and will pass it on to our team to improve our products. Please do not hesitate to contact us for any further assistance.
Have a nice day,
Camille C-MonEtiquette
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Fanny F.
Rating: 3 out of 5
following a purchase from 14/08/2025
A lot of difficulty detaching the labels this year. They are of good quality apart from this problem which still makes you lose considerable time.
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Response from Petit-Fernand
Hello Fanny,
Thank you for taking the time to share your feedback on our labels. We are delighted that you appreciate their quality, but we are sorry to hear that you encountered difficulties detaching them.
We hope that the solution proposed by our customer service meets your expectations.
Have a nice day,
Camille C-MonEtiquette
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Studioplus architectes T.
Rating: 2 out of 5
following a purchase from 16/08/2025
THE INK COMES OFF AND DOES NOT STICK ON CLOTHES
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Response from Petit-Fernand
Hello,
Thank you for your feedback. We are sorry to hear that you have encountered issues with our product.
To assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Ana L.
Rating: 2 out of 5
following a purchase from 06/08/2025
The print quality is not the same across the entire order. One sticker book is perfect and another has distorted and blurry typography.
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Response from Petit-Fernand
Hello Ana,
Thank you for taking the time to leave a comment.
I'm sorry to hear about this printing anomaly on your labels. We have just contacted you to assist you.
Have a good day,
Camille Petit-Fernand
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Sabrina T.
Rating: 3 out of 5
following a purchase from 14/08/2025
The labels are already coming off... I put them on the pens last night, they are already coming off! Disappointed with the quality
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Response from Petit-Fernand
Hello Sabrina,
Thank you for taking the time to share your feedback regarding our labels. We are sincerely sorry to hear that you are experiencing a quality issue with your order. Your satisfaction is our priority.
To assist you better, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Sandra M.
Rating: 3 out of 5
following a purchase from 14/08/2025
We were very satisfied last year but it's a disaster this year. There is no space between the label and the plate, resulting in it being impossible to peel off the label without damaging it. I'm not even talking about the time we had to spend on it. No issues with the bowls which are very nice.
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Response from Petit-Fernand
Hello Sandra,
Thank you for taking the time to share your feedback on our site.
We are glad that you appreciated the bowls, but we are sorry to hear that you encountered problems with the labels this year. Your feedback is valuable and we will examine it carefully.
To assist you better, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Morgane J.
Rating: 2 out of 5
following a purchase from 14/08/2025
I have been ordering from this site for several years and I had never been disappointed, this year the labels are poorly pre-cut ... 100 labels that detach poorly from the pad and tear when pulled, a great waste of time and money.
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Response from Petit-Fernand
Hello Morgane,
Thank you for taking the time to share your experience with us. We are sorry to learn that your last order did not meet your expectations. The quality of our products is our priority, and your feedback is valuable in helping us improve. Your loyalty is greatly appreciated.
To assist you, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
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Sonia M.
Rating: 2 out of 5
following a purchase from 15/08/2025
A wooden label is missing, my son won't have it for his backpack
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Response from Petit-Fernand
Hello Sonia,
Thank you for your feedback. We are sorry to learn that a wooden label was missing from your order.
We hope that the item we sent you as a replacement meets your expectations.
Have a nice day,
Camille C-MonEtiquette
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Catherine D.
Rating: 2 out of 5
following a purchase from 14/08/2025
The process of ordering multiple sets with different names is confusing. Some of the labels peel off poorly or not at all! Otherwise, the pattern etc. is nice.
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Response from Petit-Fernand
Hello Catherine,
Thank you very much for your feedback. We are delighted that you liked the patterns, but we apologize for the confusion during your order and the issues with the adhesion of the labels. Your satisfaction is our priority and we will work to improve these points. We remain at your disposal if needed.
Have a nice day,
Camille C-MonEtiquette
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Aurélie L.
Rating: 3 out of 5
following a purchase from 14/08/2025
First year I go through C Mon Etiquette. Disappointed with the quality of some labels that really do not peel off easily from the backing
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Response from Petit-Fernand
Hello Aurélie,
Thank you for taking the time to share your feedback on C-MonEtiquette. We are sorry to hear that the quality of the labels did not meet your expectations, particularly regarding peeling. Your feedback is valuable and helps us improve our products.
We have just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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Dorothée M.
Rating: 3 out of 5
following a purchase from 07/08/2025
I am satisfied with the quality of the product! But for the first time since various purchases made, I am disappointed with the result. The pink color of the background of the label is either not the one chosen, or there is too great a difference between the color on the site and reality.
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Response from Petit-Fernand
Hello Doroth e9e,
Thank you for your feedback and we are pleased to hear that you are satisfied with the quality of our products. However, we regret that the color of the label does not meet your expectations. Please know that we take your comments very seriously and will pass them on to our team to improve color matching.
Have a nice day,
Camille C-MonEtiquette
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Gwenaelle P.
Rating: 3 out of 5
following a purchase from 11/08/2025
An order every year for the back-to-school and first disappointment... This year the die-cutting is poorly done, impossible to peel the labels one by one. Disappointment but the designs are still beautiful
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Response from Petit-Fernand
Hello Gwenaelle,
Thank you for taking the time to share your feedback. We are delighted that you appreciate the designs of our labels, but we are sorry to hear that the die-cutting did not meet your expectations this year. Your feedback is valuable and will help us improve our service.
We have contacted you to propose a solution.
Have a nice day,
Camille C-MonEtiquette
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Nathalie B.
Rating: 2 out of 5
following a purchase from 13/08/2025
I found the labels very expensive for only a few labels to print. But I had no choice because I needed them.
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Response from Petit-Fernand
Hello Nathalie,
Thank you for taking the time to share your opinion. We understand that the price may seem high for a small number of labels, but each product is designed with care to ensure quality and durability. Your satisfaction is our priority, and we hope that our labels will meet your expectations. Please feel free to contact us with any questions or suggestions.
Have a nice day,
Camille C-MonEtiquette
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ALICE M.
Rating: 2 out of 5
following a purchase from 14/08/2025
Several items are missing from the package, which I have not yet received after a week. It was intended for my son's return to school, and we had to buy elsewhere.
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Response from Petit-Fernand
Hello Alice,
Thank you for your feedback, and we are sorry to hear that your order is incomplete. We apologize for this anomaly.
We hope that the items we have sent you meet your expectations.
Have a nice day,
Camille C-MonEtiquette
C
Christelle S.
Rating: 2 out of 5
following a purchase from 13/08/2025
Unable to peel the labels, I had to peel the whole sheet to peel the labels, damaging and twisting them in all directions. Otherwise, the label itself was pretty.
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Response from Petit-Fernand
Hello Christelle,
Thank you for your feedback, and we are sorry to hear that you encountered difficulties with our labels. We place great importance on customer satisfaction and take your comments very seriously. We are sincerely sorry for this anomaly.
Please feel free to contact us directly for any assistance.
Have a nice day,
Camille C-MonEtiquette
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Lydia T.
Rating: 3 out of 5
following a purchase from 12/08/2025
Hello, The labels come off very difficultly as if the cutting was poorly done. It's a shame
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Response from Petit-Fernand
Hello Lydia,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with our labels. Your feedback is valuable and we will review it to improve our products. Please feel free to contact us directly via our contact form on our website.
Sandra from the C-MonEtiquette team
C
Christine M.
Rating: 3 out of 5
following a purchase from 13/08/2025
Honestly, it was always perfect in terms of delivery and quality. This time the quality is top-notch but the delivery and customer service... no... it took twice as long and customer service hasn't even responded to me yet...
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Response from Petit-Fernand
Dear Christine,
Thank you for taking the time to share your experience on our site. We are delighted to hear that you are satisfied with the quality of our products. However, we sincerely regret the inconveniences encountered regarding delivery and customer service. I have just contacted you by email to assist you.
Best regards,
Sandra from the C-MonEtiquette team
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Pauline C.
Rating: 2 out of 5
following a purchase from 12/08/2025
Sticker removal tool. They were poorly pre-cut.
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Response from Petit-Fernand
Hello Pauline,
Thank you for taking the time to share your experience. I just sent you an email. :)
Sandra
C-MonEtiquette
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Magali H.
Rating: 2 out of 5
following a purchase from 12/08/2025
Thick labels very difficult to detach, I do not recommend at all
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Response from Petit-Fernand
Hello Magali,
Thank you for sharing your feedback. We are sorry to hear that the labels did not meet your expectations. Your feedback is valuable and allows us to improve our products. We have just contacted you to find a quick and effective solution to your problem.
Best regards,
The C-Monetiquette team.
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Anne sophie P.
Rating: 2 out of 5
following a purchase from 10/08/2025
The labels peel off very poorly
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Response from Petit-Fernand
Hello Anne-Sophie,
Thank you for taking the time to share your feedback. We are sorry to hear that the labels did not meet your satisfaction. Your feedback is valuable and will help us improve the quality of our products. We have just contacted you by email to resolve this issue.
Best regards,
The C-MonEtiquette team
E
Elisabeth P.
Rating: 3 out of 5
following a purchase from 12/08/2025
My order is incomplete. I ordered 4 different types of labels and I only received 3. I'm missing the unicorns. I will contact customer service
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Response from Petit-Fernand
Hello Elisabeth,
Thank you for taking the time to leave a review. We are sorry to hear that your order is incomplete and that you did not receive all the desired labels. Your satisfaction is our priority, and we are happy to have been able to assist you during our email exchanges. Hoping that the rest of your order has brought you all the possible satisfaction :)
Best regards,
Alice C-Monetiquette
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Grégory B.
Rating: 3 out of 5
following a purchase from 11/08/2025
The sandwich boxes are great, but the water bottle still has a smell even after washing, my daughter doesn't want to drink from it
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Response from Petit-Fernand
Hello Gregory,
Thank you for your feedback regarding our products. We are glad that you appreciate our sandwich boxes, but we are sorry to hear that the water bottle does not meet your expectations. We encourage you to contact us directly so that we can help you resolve this issue.
Best regards,
Alice C-MonEtiquette
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Martine J.
Rating: 3 out of 5
following a purchase from 12/08/2025
Surprise at the choice of colors upon delivery which changed from white to yellow for the background and from blue to a very ugly green color. But it's done!
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Response from Petit-Fernand
Hello Martine,
Thank you for taking the time to share your opinion. We are sorry to hear that the colors of your delivery did not meet your expectations. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us for any other comments or suggestions.
Have a nice day,
Camille C-MonEtiquette
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Marine B.
Rating: 2 out of 5
following a purchase from 12/08/2025
The water bottle is pretty but of poor quality because it leaks. Moreover, I expected the graphics and name to be engraved while they are stickers.
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Response from Petit-Fernand
Hello Marine,
Thank you for your feedback. We are glad that you like the water bottle, but we are sorry to hear that it leaks. Your comments on the graphics are valuable and we will pass them on to our team. However, we assure you that it is a print directly on your product and not stickers.
Our customer service is at your disposal.
Have a nice day,
Camille C-MonEtiquette
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Tess M.
Rating: 2 out of 5
following a purchase from 01/08/2025
Defective ink stamp Ink smudges in the corners Soaks through clothes
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Response from Petit-Fernand
Hello Tess,
Thank you for taking the time to leave your review. We are sorry to hear that the ink stamp you received does not meet your expectations. Your feedback is valuable and helps us improve the quality of our products.
We have therefore sent you replacement stamps for the defective ones :) We hope they bring you complete satisfaction.
Best regards,
Alice from C-Monetiquette
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Paul C.
Rating: 2 out of 5
following a purchase from 13/06/2025
Bought 100 iron on labels, 7 of them have already fallen off my kids clothes and they have only been back to school for less than a week. Washed at 40 degrees and ironed on as instructed. Gave 2 stars as they look nice but they just won’t stay on.
Response from Petit-Fernand
Hello Paul,
Thank you for your feedback. We’re sorry to hear about the issues with the labels. Please reach out to our customer service team, and we will gladly assist you in resolving this. Your satisfaction is important to us.
Best regards,
Giulia Petit-Fernand Team
H
Hélène R.
Rating: 2 out of 5
following a purchase from 11/08/2025
A little disappointed with the ink stamp for marking clothes. It is not practical and does not show up very well.
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Response from Petit-Fernand
Hello Hélène,
Thank you for your feedback. We are sincerely sorry to hear that the ink stamp did not meet your expectations. Your satisfaction is important to us and we take your comments into consideration to improve our products. Please feel free to contact us directly for any assistance or suggestions.
Have a nice day,
Camille C-MonEtiquette
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Géraldine M.
Rating: 3 out of 5
following a purchase from 11/08/2025
It's a shame that the labels were not properly pre-cut because I had to redo all of them with a cutter to be able to peel them off. This is the first time in three years that I have this issue.
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Response from Petit-Fernand
Hello Géraldine,
Thank you for taking the time to share your experience with us. We are sorry to hear that you encountered a problem with the cutting of the labels. This is an issue we take very seriously and we will look into this point to improve our service. We appreciate your loyalty over the past three years and hope to fully satisfy you with your future orders.
To assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Marine L.
Rating: 3 out of 5
following a purchase from 11/08/2025
Satisfied with the received labels. Less so with the water bottle. My son has trouble drinking from it, sometimes it works, sometimes it leaks. Not simple... Too bad for the price of the bottle
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Response from Petit-Fernand
Hello Marine,
Thank you for your detailed feedback. We are pleased to hear that you are satisfied with the labels, but we are sorry to learn that the water bottle does not meet your expectations. We take your comment very seriously and will examine this situation.
We have just contacted you by email to resolve the issue quickly.
Best regards,
Alice from C-Monetiquette
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Gwennaelle L.
Rating: 2 out of 5
following a purchase from 11/08/2025
The labels are impeccable. However, the personalized sticker on the lunch box is poorly stuck and will not hold up well against washing. (the lunch box is therefore too expensive compared to the quality of the adhesive)
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Response from Petit-Fernand
Hello Gwennaelle,
Thank you for your feedback and we are delighted to hear that you are satisfied with the quality of our labels. We take note of your comment regarding the sticker on the lunch box and the adhesive. Your satisfaction is paramount to us, and we will closely examine this situation to make the necessary improvements.
We have just contacted you to resolve this issue quickly.
Best regards,
The C-Monetiquette team
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