Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 52 904 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2 and 4 stars

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Florence F
Rating: 4 out of 5
Lots of label choices and customization options. On-time delivery.
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Marianne Joiret
Rating: 2 out of 5
When confirming my order, I forgot to mention the promotional code sent by email. I sent a request to the service department but got no answer...
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Response from Petit-Fernand
Hello Marianne, Unfortunately, we haven't received an email from you. I've just left you a voicemail to help you as soon as possible. Have a nice day!
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Stef
Rating: 4 out of 5
Fast, easy ordering and fast shipping. I still have one regret about the shoe labels, which at the time had a transparent film to be added and now you have to change the label several times a year because, without this film, the writing fades.
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charlotte barbot
Rating: 4 out of 5
Error, we received the labels of another child but out it always good quality but fortunately given the price
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Laurence Garreau
Rating: 4 out of 5
Very good purchase fast delivery ....the labels adhere well to the wash very satisfied with this purchase
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sandrine
Rating: 4 out of 5
I've been ordering labels for school and field trips for several years now. They're very practical. It would be nice to make templates for teenagers. This year, my 2 children's labels were mixed up in 2 notebooks. Fortunately, these labels are for my children and not for gifts.
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Yolanda
Rating: 4 out of 5
Easy to use and so far they are holding up. So far, delighted with the purchase.
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Clothilde Jarraind
Rating: 4 out of 5
The labels are really great! Easy to glue or iron-on, and they hold up really well! I ordered the personalized snack box for my son who is in kindergarten. The box is quite large, but the only drawback is its weight... it's very heavy to carry for children on school outings, but it's solid enough!
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Sophie
Rating: 4 out of 5
Labels arrived promptly, as expected, except for one whose pink background with white writing was too light to read. Satisfied overall.
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Fatoumata Balde
Rating: 4 out of 5
Super happy with my order
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Charlène Piel
Rating: 4 out of 5
Fast delivery, good quality labels at first glance. To be seen over time and with washing, but conforms to initial request.
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Rebeca
Rating: 4 out of 5
All good on delivery, the labels have not been used yet.
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Veronica
Rating: 4 out of 5
The quality is very good, I had to wash the child's shoes with the shoe labels, they are not supposed to withstand the washing machine and they are perfect?
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Response from Petit-Fernand
Thank you very much for your message Veronica :)
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Sophie Pachikian
Rating: 2 out of 5
1 month later and still no delivery!
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Response from Petit-Fernand
Hello Sophie, We have just contacted you by email to help you. Have a nice day!
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Sonia Bentarfaya
Rating: 2 out of 5
I find that the quality of the sticker has changed. I've been ordering for a few years now. It's a shame
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Response from Petit-Fernand
Hello Sonia, We have just sent you an email to help you. Have a nice day!
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Nicola B.
Rating: 4 out of 5
Good value for money, good range of sizes for the stickers, fast delivery. Some stickers do not stay on as long as others and found after 2/3 washes they had fallen off.
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Jessica Annibale
Rating: 2 out of 5
Disappointed with the object labels. They come off!?? Iron-on labels are perfect.
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Response from Petit-Fernand
We have contacted you by phone to help you, and better understand what happened with your order. Have a nice day!
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Azucena Bravo Delgado
Rating: 4 out of 5
It took a long time because the order was lost and I had to send it again, but in the end it arrived and the labels were better than expected.
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Response from Petit-Fernand
Thank you Azucena :) Have a nice day!
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Sara Lopez
Rating: 2 out of 5
They peel off very quickly for my taste if you put it on clothes that are not washed very well, but if you stick it on clothes that need to be washed a lot, it will peel off in no time.
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Response from Petit-Fernand
Hi Sara, We would like to send you the order again, because it is not normal that they have come off. You can contact us by email or by phone :) Regards
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Kristdll
Rating: 4 out of 5
Good quality flask, but the color chosen for personalizing the first name is disappointing: it doesn't match the color on the site. A preview could have avoided disappointment. Not dramatic, but at almost 30 a gourd (including shipping), we deserve better!
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LoLo78
Rating: 2 out of 5
Today, August 8. Order placed on July 30. Still not received. Tracking blocked. 50.97 debited. Are you serious? Or should I estimate the amount paid as lost. 2 emails sent to the customer support reply. Do you really exist? Please explain!
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Response from Petit-Fernand
Hello , We're sorry we haven't been able to answer your request. We invite you to contact us by phone to help you as soon as possible. Have a nice day!
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Jennessy Gruchy
Rating: 2 out of 5
Labels do not always hold after washing. Received package much too late. Shipment took too long.
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Response from Petit-Fernand
Hi Jennessy, We have just contacted you by email to help you with your latest order. Have a nice day!
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Doria
Rating: 2 out of 5
Two stars only because they respond to emails. There is a lot of competition in this area, more than someone like me not receiving labels. Ordered and paid for 50 pieces on July 16. To date nothing
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Response from Petit-Fernand
Good morning Doria, we are sorry to hear about this cosn delivery anomaly by the postal service. Please feel free to contact us via email and we will find an appropriate solution. Have a good day ?
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Giovanna
Rating: 2 out of 5
Made order on July 16,to date nothing has arrived. I wrote to the customer service ,they replied that they were sorry for the disservice caused by the postal services,I requested either a refund or again a postponement of the order since I had already paid and never received anything. They rescheduled my order on the 28th and today August 2 they finally arrived. I am sorry that they outsource shipments to the post office which is more times the mail does not arrive than the times it does. I don't blame Petit because it didn't arrive the first time,but I recommend them to change couriers.
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Response from Petit-Fernand
Good morning Joan, We are sorry to hear about this unpleasant experience with the postal service. Despite not depending directly on us we will provide a solution to this inconvenience. Good day Alessio, Customer Service
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Caroline DOTTIN
Rating: 4 out of 5
Although I would have liked to be able to delete the photos selected by mistake instead of having to replace them... The result is great! And no headaches?
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Lizzy
Rating: 2 out of 5
I received my order quickly. (Kindergarten pack) only the labels for the shoes were missing. I made a complaint on July 2 and to this day have not received a reply. I tried to contact by phone but impossible to get someone.
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Response from Petit-Fernand
Hello Lizzi, We replied to your e-mail address 48 hours ago, informing you that your order had been returned. Have a nice day!
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Mimi
Rating: 4 out of 5
I had a little problem because my cheque took more than 20 days to arrive. They were quite responsive when they received it and got back to me. The labels are perfect.
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Response from Petit-Fernand
It is with great pleasure :) A beautiful day
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Katharine
Rating: 2 out of 5
I am still waiting for my order and have had no response from customer service via email (they say will respond within 24 hours but haven't) and when I ring it says all agents are busy and to contact them via email. Whilst I acknowledge this is still within the advised delivery time (I ordered 8 days ago) I would really like an update on when I should receive them as required for nursery start date next week. I think the website is misleading in that it advertises they are ësent within 48 hours' which made me assume that even if sent second class I would receive the order within a week. It was only when I received the order confirmation email that it said delivery time was 2-10 working days so 2.5 weeks from ordering. I think it should be much clearer at the point of ordering how long the delivery process is as if I'd known I'd have chosen a different company where I'd be guaranteed to receive it within a week of ordering. Disappointed.
Response from Petit-Fernand
Hi Katharine, thank you for your review. We are sincerely sorry if you had to wait for your order more than 8 working days and that we were unable to answer within 24 hours on your inquiry. We experienced a lot of demands at the same time and therefor it took us longer to answer everyone. We advice on our website that all our products are customized and produced within a maximum of 2 working days. The delivery time for priority mail or parcel is between 2 and 6 working days after dispatch (which itself takes place on the 3rd day after the order at the latest). The postal delivery times may unfortunately vary and are given as an indication. It is generally necessary to wait 10 days before opening a claim with our partners. We make a note with the indication of delivery time on the payment page. We hope you still enjoy our products!!!
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Léa
Rating: 4 out of 5
Product conforms and practical, I am happy and I repeat an order today. Delivered very quickly. The only downside is that the label is a bit large for small clothes, a choice of sizes could be a plus.
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Marie
Rating: 2 out of 5
The labels are thick and peel off small objects, unlike those ordered from a competitor.
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Response from Petit-Fernand
Hi Marie, We're really sorry about the labels coming off. We would like to help you and have sent you an email to resolve this quickly. Have a nice day!
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Amandine S
Rating: 4 out of 5
Order arrived quickly. Meets expectations.
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Marine Bidoire
Rating: 4 out of 5
Label peels off in the wash
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Christelle Geoffroy
Rating: 2 out of 5
The labels come off in the wash, I'm disappointed?
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Response from Petit-Fernand
Hello Christelle, We have just contacted you by phone to help you with your latest order. We apologize for the inconvenience.
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Samantha T.
Rating: 4 out of 5
Very beautiful! Easy and quick to attach!
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Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
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Ana
Rating: 4 out of 5
Two orders that I placed arrived well and fast but the gift that I have made to my friend has not arrived, how can it be that I ordered them with a day's difference. They arrived days later, I testify my valuation.
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Response from Petit-Fernand
Hello Ana, Can you send us an email or call us so we can help you ? Regards
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Carmela M.
Rating: 4 out of 5
The order arrived so late but it arrived. The labels are beautiful.
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Response from Petit-Fernand
Good morning Carmela, we are sorry to hear about this delivery anomaly by postal services. We have responded to you por bring you a solution immediately. Thank you for your understanding Have a good day ? Alessio, Customer Service Petit-Fernand
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LLB
Rating: 4 out of 5
Website was easy to navigate and delivery was fine as I wasn't in any rush. The only reason I haven't put 5 is more to do with the labels themselves in that they are a little small for how we use them and you could do with a few more on the sheet. It was great having the option of a smaller cost for less labels but I'll need to order some more so I'd rather pay a little extra for more labels. Overall the labels were lovely and service was good.
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Ilaria C.
Rating: 4 out of 5
Very cute labels for kindergarten arrived quickly.
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Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
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Gemma Nogales
Rating: 2 out of 5
I have purchased hot melt adhesive labels on several occasions. Always very good, but this one has been lifted in the first wash.
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Response from Petit-Fernand
Hi Gemma, We have just sent you an email to help you. Greetings and we apologize for the incident
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Myriam Charlier
Rating: 4 out of 5
This is my second order on this site. I was already pleasantly surprised by the first products I received (kit school labels). For my second order, no surprise. Always a quality product. If I had to give a note for improvement, the thinner object labels should be more numerous than the "large" labels. I didn't have enough to make the markers and pencils. A bit of a shame. Fortunately, the first kit I ordered in the past helped me out. Delivery is fast.
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