Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 56 658 published reviews

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 2 and 4 stars

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Anna P.
Rating: 4 out of 5
I had recently ordered 2 water bottles, one for a gift the other for my daughter, already second to have one more. Aesthetically they are really wonderful until they fall which unfortunately for children inevitable, the construction remains solid fortunately but the white enamel comes off right after first fall or cracks appear, in fact first time brought to kindergarten fall and unfortunately ruined, same thing happened also to the little friend to whom we had given the gift. Total of the story I don't know how to protect them from falls to have them in excellent condition I think almost impossible but how nervous. Water stays cool, quality stainless steel really.
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Response from Petit-Fernand
Thank you for sharing your experience. Your opinion is important in order to help improve our products! Have a good day?
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Cristina
Rating: 2 out of 5
They took 10 days to arrive. I bought them two years ago and they were better quality. The bottoms are not as I expected.
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Response from Petit-Fernand
Thank you for your comment Cristina. We have sent you an email for your feedback.
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Pauline
Rating: 4 out of 5
Good quality labels But it's a shame when you order several sheets not to be able to choose different models
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Response from Petit-Fernand
Thank you for your confidence Pauline :)
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Sandra Gb
Rating: 2 out of 5
2nd or 3rd time I've ordered and this time I'm quite disappointed. Lack of adhesion, practically peeling off most of the labels.
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Response from Petit-Fernand
Hello Sandra, We're sorry to read this. We have just contacted you by email to help you.
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C. W.
Rating: 4 out of 5
Great name stickers. I use these for everything, clothes, shoes, and other items. The kids love designing them, however they are growing out of wanting pictures on the name stickers now. These withstand the test of time and are easily removable when the time comes to pass them on.
Response from Petit-Fernand
Thank you for this review! We are very glad that your kids enjoy creation part!
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Angy Millan Gallardo
Rating: 2 out of 5
They peel off! I have had other brands and this has not happened to me.
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Response from Petit-Fernand
Hi Angy, We are sorry to hear that you have been unstuck. We have just contacted you so we can help you.
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Angélique Leggio
Rating: 4 out of 5
Very pretty patterns and colors, multiple choices and customizable, I love it, it would be nice to have tiny labels for pacifiers or to stick on the labels of clothing.
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Response from Petit-Fernand
Thank you for your message Angélique, we really appreciate it. We'll pass on your idea :)
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Lorena Sanz
Rating: 4 out of 5
The stickers are very nice, but too big for 1 year old clothes. I'll keep them, they don't seem useful today
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Response from Petit-Fernand
Thanks for your comment Lorena :)
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Alicia
Rating: 2 out of 5
The stickers are very nice, but despite following the recommendations, they have peeled off.
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Response from Petit-Fernand
Hi Alicia, We are sorry to hear that they have come off. We just sent you an email for you to send us pictures.
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Cliente
Rating: 4 out of 5
EVERYTHING VERY FAST AND JUST AS DESCRIBED.
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Response from Petit-Fernand
Thank you Laura :)
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Federica
Rating: 4 out of 5
Product conforms to the description. Serious and punctual service. Recommended
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Response from Petit-Fernand
Thank you for your review and for being our customer ?
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Patricia S.
Rating: 4 out of 5
I am delighted with the stickers. This is already my third order from you. They stick really well to the clothes. One star deduction because they are relatively large. The old ones were smaller and therefore practical. I have to cut off the new ones for shoes.
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Response from Petit-Fernand
Dear Patricia, thank you very much for your lovely review! Just to mention that the iron-on labels are smaller than the stickers ;)
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Chemin
Rating: 4 out of 5
This is the first time I have used your services and I am completely satisfied with the order I received.
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Delphine Husson
Rating: 4 out of 5
Fast delivery and gourds to expectations
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Talisa D.
Rating: 4 out of 5
Great selection of designs. You can really personalize the stickers. Our two small children can't read yet, but they immediately recognize who something belongs to from the symbol. We particularly like the adhesive labels for clothes. The iron-on ones also hold really well, but are of course a little more difficult to apply. We don't think the shoe stickers are so good. They are not really easy to apply to most small children's shoes. The fact that sand constantly gets on them means that they come off relatively quickly at the edges. If you look very closely, the adhesives also look a little pixelated.
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Anais Maniet
Rating: 2 out of 5
This isn't the first order I've made, but the termo-sticky labels were a disaster. Many of them didn't stick when I got back from my school trip 5 days later, more than half of them gone.
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Response from Petit-Fernand
Hi Anais, Very sorry to read this. We have just sent you an email so that you can send us photos of the labels that are coming off.
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Claudia M.
Rating: 4 out of 5
The labels I ordered look great. A goodie was included. I haven't tried them yet, so I can't say anything about them yet. Great customer service.
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Response from Petit-Fernand
Thank you very much!
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Giorgia Q.
Rating: 2 out of 5
It has been more than 20 days and the goods have not arrived I have sent two emails to the first one they replied to the second one no I wait a little more x see if the goods arrive and it is valid
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Response from Petit-Fernand
Good morning Giorgia, we are sorry to hear that you have not yet received your order. We have sent you an email to ask you to confirm the address and point you to a solution. Looking forward to your feedback Have a good day ? Alessio
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María Manzanares
Rating: 4 out of 5
All great, the lunch box a preciousness and the little wood for the backpack chulísima.... super love it.
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Response from Petit-Fernand
Thank you very much for your comment Maria :)
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Amandine Brière
Rating: 4 out of 5
Very practical and fast. The only negative point is that some labels are difficult to remove from the checkbook, or are badly cut.
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Barbara
Rating: 4 out of 5
I am very satisfied with my order of heat labels,arrived by mail,packaged well and well made. Thank you.
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Response from Petit-Fernand
We thank you for your review. Have a great day and see you soon on Petit-Fernand! ?
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Yolande Marion
Rating: 4 out of 5
I received my labels very quickly, but I had to pay 950 to be sure of receiving them quickly. I was really in a hurry. I think the urgent rate is so expensive! It's a shame.
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Alessia L.
Rating: 4 out of 5
Not very fast shipping consider though that the shipping starts from France. Very nice labels and also very nice packaging that allows not to lose them. I tested the labels on the items for now. Bottle put in dishwasher the label did not come off and did not lose its initial color.
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Response from Petit-Fernand
Thank you for sharing your experience. Have a great day and see you soon! ?
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Nwel
Rating: 4 out of 5
Satisfied with the product. But it's a shame we can't make small orders of less than 9 euros.
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Aliénor Wagner
Rating: 4 out of 5
Very satisfied. Product conforms to what I ordered.
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Response from Petit-Fernand
Thank you very much for your comment Aliénor :)
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Airlou
Rating: 2 out of 5
Order placed on 21/02, not yet delivered on 08/03
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Response from Petit-Fernand
Hello, We are sorry for the delay in delivery. We have just sent you an email to help you as soon as possible.
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Ly
Rating: 4 out of 5
Very clear, functional website. Many choices of colors and patterns. Delivery a little slower than expected, but complete and as requested.
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Fra
Rating: 4 out of 5
Very beautiful and functional labels!
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Response from Petit-Fernand
Thank you for being our customer. Have a great day and see you soon! ?
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Odette Hup
Rating: 4 out of 5
Very high quality and attractive. Too bad it's on paper, but we'll see.
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Karine Maunel
Rating: 4 out of 5
Always satisfied with the labels and the speed with which I received it.
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J.m
Rating: 2 out of 5
Absolutely love the design and the idea but unfortunately the iron on labels have started to come off in the wash after only one wear/wash. I'd say 75% of the labels have come off in my washing machine and the others are hanging off, half stuck on. I have ironed them to the clothes labels which I'm pretty sure you're able to do? Left items a week before wearing and only ever wash at either 30 or 40 degrees. Worst thing is when I was doing all my sons nursery clothes, I loved the design and the fact ironing them on wasn't the worst job in the world, I ordered more for in the future (next size of clothing) so I now have another batch on the way but I don't want to spend a whole evening ironing them to come off in the washing machine. Overall, visually beautiful but practically not great.
Response from Petit-Fernand
Jade, thank you very much for your message. I am very sorry to hear that you are having problems with your labels. It is not normal for them to peel off if the instructions have been followed correctly: https://www.petit-fernand.co.uk/how-to-apply You will need to set your iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before use. The labels are applied directly to the fabric. Caution: avoid elastic areas and stitching. If all the instructions have been followed and the problem persists, can you send us photos of the labels coming off on [email protected] We will then be able to provide you with a solution as soon as possible. Alessio
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Virginie
Rating: 4 out of 5
Very well explained, easy to apply and everything included.
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Sonya
Rating: 2 out of 5
The product arrived on time and in good condition, but many of the labels don't peel off or only with great difficulty. I'm disappointed because I had already ordered two batches and there were no problems. In my opinion, the quality has deteriorated.
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Response from Petit-Fernand
Hello, We are very sorry that the labels arrived in this condition. We have sent you a message to find a suitable solution. Have a nice day? Alessio
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Francesca Santos
Rating: 4 out of 5
It took a little longer than expected to arrive, but otherwise perfect.
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Response from Petit-Fernand
Thank you very much for your comment Francesca :)
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Anne Meseguer
Rating: 4 out of 5
Fast delivery, very satisfied with the labels. Thank you
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Leen
Rating: 4 out of 5
I only put 4 stars because of a few bugs on the site at the time of ordering but otherwise great!
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Lali92
Rating: 4 out of 5
Fast delivery, contents protected. Press well with iron for iron-on labels, otherwise they tend to come off (on 1st fitting or after 1st wash).
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Cms
Rating: 2 out of 5
Hello, I was very disappointed with my last order, which unfortunately was ordered during the stormy weather of the last few weeks. My parcel arrived soaking wet and some of the labels are unusable. They should be put in plastic envelopes. It's a real shame because this is the first time I've had such an experience.
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Response from Petit-Fernand
Hello Cécile, We are sorry that the labels arrived in these conditions. You can contact us via our contact form and send us photos. Have a nice day :)
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Christelle Vouatila
Rating: 2 out of 5
Never received and I don't know how to write you sorry
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Response from Petit-Fernand
Hello Christelle, The envelope containing your labels has indeed arrived, and we sent you an e-mail about it this morning. We apologize for the delay in delivery. Have a nice day :)
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Mlyne
Rating: 2 out of 5
I tried several times to put the iron at 200 on it but the edges didn't stick and at the 1st wash I found it in the washing machine ????
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Response from Petit-Fernand
Hello Emeline, We're sorry for the inconvenience. We've sent you an e-mail to help you. Have a nice day :)