Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 900 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2 and 4 stars

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Beatrice M.
Rating: 4 out of 5
following a purchase from 03/08/2025
Good site that I have been using for years
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ALICE M.
Rating: 2 out of 5
following a purchase from 14/08/2025
Several items are missing from the package, which I have not yet received after a week. It was intended for my son's return to school, and we had to buy elsewhere.
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Response from Petit-Fernand
Hello Alice,

Thank you for your feedback, and we are sorry to hear that your order is incomplete. We apologize for this anomaly.

We hope that the items we have sent you meet your expectations.

Have a nice day,
Camille C-MonEtiquette
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Christelle S.
Rating: 2 out of 5
following a purchase from 13/08/2025
Unable to peel the labels, I had to peel the whole sheet to peel the labels, damaging and twisting them in all directions. Otherwise, the label itself was pretty.
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Response from Petit-Fernand
Hello Christelle,

Thank you for your feedback, and we are sorry to hear that you encountered difficulties with our labels. We place great importance on customer satisfaction and take your comments very seriously. We are sincerely sorry for this anomaly.

Please feel free to contact us directly for any assistance.

Have a nice day,
Camille C-MonEtiquette
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Jessica G.
Rating: 4 out of 5
following a purchase from 11/08/2025
To see over time if the labels hold well on the water bottles and in the slippers
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beatrice C.
Rating: 4 out of 5
following a purchase from 13/08/2025
The labels are not easy to peel off their backing
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Ingrid B.
Rating: 4 out of 5
following a purchase from 13/08/2025
Good
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Catherine B.
Rating: 4 out of 5
following a purchase from 12/08/2025
After several orders placed on C monetiquette, I am still satisfied. The only downside for me is that we need to diversify the designs and colors because it is becoming boring.
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Pauline C.
Rating: 2 out of 5
following a purchase from 12/08/2025
Sticker removal tool. They were poorly pre-cut.
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Response from Petit-Fernand
Hello Pauline,

Thank you for taking the time to share your experience. I just sent you an email. :)

Sandra
C-MonEtiquette
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De Gregorio T.
Rating: 4 out of 5
following a purchase from 02/08/2025
I bought two water bottles and the label kit for the start of school for the little girl! Very good quality-price ratio, I must admit!!! Maybe the shipping times were a bit long, but other than that, nothing to say; excellent products!!!
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Magali H.
Rating: 2 out of 5
following a purchase from 12/08/2025
Thick labels very difficult to detach, I do not recommend at all
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Response from Petit-Fernand
Hello Magali,

Thank you for sharing your feedback. We are sorry to hear that the labels did not meet your expectations. Your feedback is valuable and allows us to improve our products. We have just contacted you to find a quick and effective solution to your problem.

Best regards,
The C-Monetiquette team.
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Anne sophie P.
Rating: 2 out of 5
following a purchase from 10/08/2025
The labels peel off very poorly
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Response from Petit-Fernand
Hello Anne-Sophie,

Thank you for taking the time to share your feedback. We are sorry to hear that the labels did not meet your satisfaction. Your feedback is valuable and will help us improve the quality of our products. We have just contacted you by email to resolve this issue.
Best regards,
The C-MonEtiquette team
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Mireille S.
Rating: 4 out of 5
following a purchase from 12/08/2025
Speed Beautiful labels
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Celine C.
Rating: 4 out of 5
following a purchase from 12/08/2025
An error was made on my order but corrected immediately
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Marie W.
Rating: 4 out of 5
following a purchase from 11/08/2025
Fast delivery. Labels are great as always. However, this time it was difficult to peel the labels off (I had never had a problem before), so they are a bit creased when I stick them. It's a shame.
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Johanna B.
Rating: 4 out of 5
following a purchase from 12/08/2025
Favorable
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Gabrielle P.
Rating: 4 out of 5
following a purchase from 12/08/2025
I would have liked the mini labels to be smaller to fit the pens.
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Alessio M.
Rating: 4 out of 5
following a purchase from 01/08/2025
Excellent quality water bottle, great seal. The only flaw is some small inaccuracies in the printing, nothing to worry about.
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Marine B.
Rating: 2 out of 5
following a purchase from 12/08/2025
The water bottle is pretty but of poor quality because it leaks. Moreover, I expected the graphics and name to be engraved while they are stickers.
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Response from Petit-Fernand
Hello Marine,

Thank you for your feedback. We are glad that you like the water bottle, but we are sorry to hear that it leaks. Your comments on the graphics are valuable and we will pass them on to our team. However, we assure you that it is a print directly on your product and not stickers.

Our customer service is at your disposal.

Have a nice day,
Camille C-MonEtiquette
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Tess M.
Rating: 2 out of 5
following a purchase from 01/08/2025
Defective ink stamp Ink smudges in the corners Soaks through clothes
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Response from Petit-Fernand
Hello Tess,

Thank you for taking the time to leave your review. We are sorry to hear that the ink stamp you received does not meet your expectations. Your feedback is valuable and helps us improve the quality of our products.

We have therefore sent you replacement stamps for the defective ones :) We hope they bring you complete satisfaction.

Best regards,
Alice from C-Monetiquette
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Diana M.
Rating: 4 out of 5
following a purchase from 01/08/2025
School labels arrived very quickly. Nice to see, we are waiting for the start of school to try them.
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Clara C.
Rating: 4 out of 5
following a purchase from 11/08/2025
My son is very happy with his labels
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isabelle P.
Rating: 4 out of 5
following a purchase from 11/08/2025
Order received quickly and in accordance with expectations, even if the quality deteriorates year after year. It might be wise to group the labels of the same first name because outside of the packs, all the first names are mixed up.
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Paul C.
Rating: 2 out of 5
following a purchase from 13/06/2025
Bought 100 iron on labels, 7 of them have already fallen off my kids clothes and they have only been back to school for less than a week. Washed at 40 degrees and ironed on as instructed. Gave 2 stars as they look nice but they just won’t stay on.
Response from Petit-Fernand
Hello Paul,

Thank you for your feedback. We’re sorry to hear about the issues with the labels. Please reach out to our customer service team, and we will gladly assist you in resolving this. Your satisfaction is important to us.

Best regards,
Giulia Petit-Fernand Team
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Hélène R.
Rating: 2 out of 5
following a purchase from 11/08/2025
A little disappointed with the ink stamp for marking clothes. It is not practical and does not show up very well.
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Response from Petit-Fernand
Hello Hélène,

Thank you for your feedback. We are sincerely sorry to hear that the ink stamp did not meet your expectations. Your satisfaction is important to us and we take your comments into consideration to improve our products. Please feel free to contact us directly for any assistance or suggestions.

Have a nice day,
Camille C-MonEtiquette
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Gwennaelle L.
Rating: 2 out of 5
following a purchase from 11/08/2025
The labels are impeccable. However, the personalized sticker on the lunch box is poorly stuck and will not hold up well against washing. (the lunch box is therefore too expensive compared to the quality of the adhesive)
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Response from Petit-Fernand
Hello Gwennaelle,

Thank you for your feedback and we are delighted to hear that you are satisfied with the quality of our labels. We take note of your comment regarding the sticker on the lunch box and the adhesive. Your satisfaction is paramount to us, and we will closely examine this situation to make the necessary improvements.

We have just contacted you to resolve this issue quickly.

Best regards,
The C-Monetiquette team
S
Sandra A.
Rating: 2 out of 5
following a purchase from 10/08/2025
Usually, I am satisfied with my purchases but this time, very disappointed!! The colors received are not the ones originally ordered and the font size is too small on some labels. Quite disappointed
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Response from Petit-Fernand
Hello Sandra,

Thank you for your feedback. We are sorry to hear that your last order did not meet your expectations. Your satisfaction is essential to us, and we take your comments very seriously. We have just contacted you by email to resolve your issue as quickly as possible.

Best regards,
Alice C-Monetiquette
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Ingrid C.
Rating: 4 out of 5
following a purchase from 11/08/2025
Ease and speed
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Sylvie D.
Rating: 4 out of 5
following a purchase from 11/08/2025
Super order well received good product
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Karen C.
Rating: 2 out of 5
following a purchase from 11/08/2025
I was disappointed with the tasting box which is poorly glued.
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Response from Petit-Fernand
Hello Karen,

We are sorry to hear that the tasting box does not meet your expectations. Your feedback is valuable and will help us improve the quality of our products.
We invite you to contact us through our website. We will help you. :)

Have a nice day,
Sandra
The C-MonEtiquette team
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Emmanuelle A.
Rating: 4 out of 5
following a purchase from 10/08/2025
First purchase from you, the labels were difficult to remove. The part that was supposed to allow for easy removal was not cut deep enough to allow the labels to be removed easily. Nevertheless, the labels were pretty.
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Adeline B.
Rating: 2 out of 5
following a purchase from 10/08/2025
Very disappointed with the quality: on my two lunch boxes, one had a decorative film that was peeling off and the other had a broken clasp. Customer service only replaced one box, but the new one arrived already scratched and dusty. I do not recommend
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Response from Petit-Fernand
Hello Adeline,

Thank you for taking the time to share your experience with C-Monetiquette. We are sincerely sorry to learn that the quality of our products did not meet your expectations. Your satisfaction is our priority, and we take your comments very seriously.

We are currently examining these quality issues to improve our products and services. Please do not hesitate to contact us again so that we can find a satisfactory solution for you.

Thank you for your understanding and we look forward to serving you better in the future.

Have a nice day,
Camille C-MonEtiquette
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Marie R.
Rating: 4 out of 5
following a purchase from 10/08/2025
Super
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Laetitia L.
Rating: 4 out of 5
following a purchase from 10/08/2025
Always happy with the provided labels
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Axelle B.
Rating: 4 out of 5
following a purchase from 30/07/2025
I finally received my order, after 2 reshipments.... fortunately, the after-sales service is efficient!
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MELANIE L.
Rating: 4 out of 5
following a purchase from 10/08/2025
Great idea to choose the size of the label, the font, the colors, etc., of very good quality, but super difficult to detach from the backing, I think they were not pre-cut, had to use a pair of scissors to detach one side
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Marie L.
Rating: 2 out of 5
following a purchase from 10/08/2025
Stapled lots on the labels = unusable labels and removing the staple damaged the labels
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Response from Petit-Fernand
Hello Marie,

Thank you for taking the time to share your opinion. We are sorry to hear that you encountered problems with the labels. Your feedback is valuable and will help us improve our products.

To assist you, we have just contacted you.

Have a nice day,
Camille C-MonEtiquette
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Beate A.
Rating: 4 out of 5
following a purchase from 30/07/2025
Arrived very late
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Response from Petit-Fernand
Good day,
Thank you very much for your review.
I am sorry that your order arrived late. I hope you still like it.
Have a nice day,
C
Chiara H.
Rating: 4 out of 5
following a purchase from 30/07/2025
Very satisfied with this product, quality seems to be very high and the workmanship is very clean!
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Response from Petit-Fernand
Good day, Chiara,
Your kind words made me very happy – thank you very much for your support.
Have a nice day,
Customer Service EsIstMeins
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Audrey L.
Rating: 4 out of 5
following a purchase from 09/08/2025
The labels are good, however the order took longer than expected to arrive
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Ruken P.
Rating: 2 out of 5
following a purchase from 06/08/2025
The heat-adhesive labels do not hold at all despite following the steps
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Response from Petit-Fernand
Hello Ruken,

Thank you for your feedback. We are sorry to hear that the heat-adhesive labels did not meet your expectations. Customer satisfaction is our priority and we would like to understand your situation to provide you with a solution. To this end, we have just contacted you to assist you.

Have a nice day,
Camille C-MonEtiquette
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