The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Non-waterproof backpack... Stickers stuck on the water bottle, not very thoughtful... I could have done it myself... Water bottle cap not compliant with my request. Anyway, disappointed.........
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Response from Petit-Fernand
Hello Amandine,
We regret to discover your review, and I am sincerely sorry that the products received did not fully meet your expectations.
Regarding our bag, it is indeed without waterproof coating. I have immediately forwarded your suggestion to our product team – thank you very much for your constructive feedback!
For the customization of our water bottles, it is done by direct printing to ensure better durability over time and optimal quality.
Finally, regarding the cap that does not match your request, I invite you to contact our customer service: we will be happy to find a solution for you.
Have a nice day,
Camille – C-MonEtiquette
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Kirsty M.
Rating: 2 out of 5
following a purchase from 06/07/2025
Hello I have ordered before and was very happy but this time the second name Theo cude come wrong it come as Theo code
Response from Petit-Fernand
Hi Kirsty,
Thank you for your review. We’re sorry for the mistake with the second name. We will contact you via email shortly to resolve the issue.
Best regards,
The Petit-Fernand Team
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AURÉLIE D.
Rating: 4 out of 5
following a purchase from 16/07/2025
Order received quickly and satisfactory
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Pauline V.
Rating: 4 out of 5
following a purchase from 16/07/2025
The labels are very beautiful but they arrived damaged, maybe they need to be better protected for transport
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Brigitte L.
Rating: 4 out of 5
following a purchase from 16/07/2025
smaller than I thought but it seems to fit well
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audrey G.
Rating: 4 out of 5
following a purchase from 06/07/2025
Several options available to create labels
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Anne Catherine V.
Rating: 2 out of 5
following a purchase from 15/07/2025
I ordered 3 times from you: 1st time perfect, 2nd time the package never arrived, and 3rd time I paid to receive my package in 4 working days, it arrived 10 days later... when I had to find another solution. Very disappointed.
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Response from Petit-Fernand
Hello Anne-Catherine,
Thank you for sharing your experience.
We are however sorry to note this anomaly during delivery.
We hope that the solution provided by our customer service will suit you.
Have a nice day,
Camille C-MonEtiquette
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Charlotte C.
Rating: 4 out of 5
following a purchase from 13/07/2025
The stainless steel water bottles are great, it's perfect, however, a small downside is the cap of the bottle; it should fall back more because it gets in the way when the child drinks, they have to hold the cap. Otherwise, very nice.
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Hélène M.
Rating: 4 out of 5
following a purchase from 14/07/2025
The water bottle is great and practical. It's just a shame not to have received the chosen theme during my order.
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Christin K.
Rating: 2 out of 5
following a purchase from 03/07/2025
I find the stickers way too wide for pens. They are displayed on pens on the side, which is why I assumed they were the right stickers.
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Response from Petit-Fernand
Good day, Christin,
We offer various label formats for pens, including mini formats. Don't hesitate to call me next time so I can assist you further.
We offer
Have a nice day,
Customer service EsIstMeins
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Rocío C.
Rating: 4 out of 5
following a purchase from 02/07/2025
They made it easy for me to change the delivery address without any problem, very grateful.
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Diane D.
Rating: 2 out of 5
following a purchase from 13/06/2025
The labels do not peel off, had to use a cutter to peel them off...
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Response from Petit-Fernand
Hello Diane,
We are sincerely sorry to hear that your labels are difficult to remove from their backing.
To assist you as quickly as possible, our customer service has just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Meyline A.
Rating: 2 out of 5
following a purchase from 12/07/2025
I ordered two personalized learning mugs, one was perfect, the other was delivered to me with a different design than the one I had chosen, so I was disappointed
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Response from Petit-Fernand
Hello Meyline,
We are sincerely sorry that the order received does not match what you ordered.
To assist you better, we have just contacted you directly.
Have a nice day,
Camille C-MonEtiquette
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Carine G.
Rating: 4 out of 5
following a purchase from 11/07/2025
Very good durability of clothing labels. A little less for object labels, I added some tape.
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Chårløtt' .
Rating: 4 out of 5
following a purchase from 29/06/2025
Nice design, nice price, just a shame to have to pay shipping fees.
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Charlotte L.
Rating: 2 out of 5
following a purchase from 10/07/2025
1 missing product + 1 product from another customer received
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Response from Petit-Fernand
Hello Charlotte,
We are sincerely sorry to read your message.
We hope that the handling of this incident by our customer service and the proposed solution meet your expectations.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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Emmanuelle R.
Rating: 2 out of 5
following a purchase from 10/07/2025
Delivery time too long The labels do not stick to all surfaces, especially pencils.
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Response from Petit-Fernand
Hello Emmanuelle,
We sincerely apologize for this delivery delay.
As for your labels, the quality of our products is our priority. Therefore, we have just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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Janine R.
Rating: 4 out of 5
following a purchase from 29/06/2025
Everything is fine, although I initially received another customer's goods.
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Response from Petit-Fernand
Good day, Janine
Thank you very much for your review! We are sorry for this problem.
Have a nice day,
Customer Service EsIstMeins
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Hélène G.
Rating: 4 out of 5
following a purchase from 09/07/2025
Nice, too bad small quantity, larger sheets of labels would be a plus because it goes quickly......
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Aurelie J.
Rating: 4 out of 5
following a purchase from 08/07/2025
Always on top
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Kim B.
Rating: 2 out of 5
following a purchase from 25/06/2025
Still have not recieved an order placed 3 weeks ago.
Response from Petit-Fernand
Hi Kim, so sorry to hear that§ I will contact you to help.
Kind regards, Chiara, Petit-Fernand
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Julien M.
Rating: 4 out of 5
following a purchase from 07/07/2025
Very good label, great experience
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Maria M.
Rating: 4 out of 5
following a purchase from 27/06/2025
Good material, result. You have to give it time to stick well. I ordered several sizes for my children and the little books arrived mixed, which makes it difficult to control stock usage.
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Brigitte M.
Rating: 4 out of 5
following a purchase from 07/07/2025
Hello, Thank you for the package delivered quickly and very satisfied with my order.
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Charlene L.
Rating: 2 out of 5
following a purchase from 07/07/2025
A customer for many years, I bought labels as I do every year and this year lunch boxes as well, but what a disappointment, a sticker on top and poorly stuck that overflows from the edges with bubbles (3 bought, all 3 are like this) extremely disappointed given the price.
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Response from Petit-Fernand
Hello Charlène,
Thank you for your message, and we are truly sorry for your disappointment regarding the lunch boxes.
We have just contacted you by email to offer you a quick solution.
Once again, our sincerest apologies.
Best regards,
Chiara – C-MonEtiquette
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Mauricette M.
Rating: 4 out of 5
following a purchase from 07/07/2025
I haven't used the labels yet, it will be only in September
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Nathalie G.
Rating: 4 out of 5
following a purchase from 07/07/2025
Very nice labels and they stick well on the clothes.
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MUSETTI S.
Rating: 4 out of 5
following a purchase from 24/06/2025
Beautiful and durable labels. Arrived quickly. Excellent product
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Response from Petit-Fernand
Good morning Silvia, thank you for your support and for choosing to leave such a kind comment.
– Chiara Petit-Fernand
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Nathalie M.
Rating: 2 out of 5
following a purchase from 04/07/2025
The staples are poorly positioned and puncture my labels...
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Response from Petit-Fernand
Hello Nathalie,
I am sincerely sorry for this incident.
I just contacted you to propose a solution.
Have a nice day,
Camille C-MonEtiquette
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Sandra L.
Rating: 4 out of 5
following a purchase from 17/06/2025
I have ordered often and have always been very satisfied with the execution. Unfortunately, this time the sticker labels are poorly punched, making it really hard to get them off. That's a shame and also annoying at that moment. I hope it will be better next time.
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Response from Petit-Fernand
Good day Sandra,
I sincerely apologize to see that you were affected by a quality issue with your order. I have just taken the necessary steps and sent you a confirmation email.
Have a nice day,
Elise, EsIstMeins
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Laurence B.
Rating: 4 out of 5
following a purchase from 24/06/2025
A bit difficult to peel off the label from its location Otherwise very practical
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ADELIE L.
Rating: 4 out of 5
following a purchase from 02/07/2025
Very successful and compliant label design. We have not yet tested the resistance to washing or rubbing for the labels in the shoes.
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Carole P.
Rating: 4 out of 5
following a purchase from 03/07/2025
Hello, I am not kept informed about the date of receipt of the labels. I only know that it has been delivered. But, I have to go to the mailbox every day to see if they have arrived. It would be good to know the delivery date. The delivery time has been longer than before.
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Marine P.
Rating: 2 out of 5
following a purchase from 29/06/2025
The small labels are poorly pre-cut and cut the pattern!!! For example, the rainbow no longer looks like a rainbow because a part is missing!!! Disappointed
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Response from Petit-Fernand
Hello Marine,
I am sincerely sorry to read your message.
In order to understand the problem encountered and provide you with an appropriate solution, I have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Stéphanie I.
Rating: 4 out of 5
following a purchase from 03/07/2025
Choice of label models, relatively quick manufacturing and delivery. To see over time if the labels hold up well.
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Stéphanie L.
Rating: 4 out of 5
following a purchase from 03/07/2025
Really very small
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Guy D.
Rating: 4 out of 5
following a purchase from 02/07/2025
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Honorine G.
Rating: 4 out of 5
following a purchase from 02/07/2025
I have received my order. But I also received in the envelope someone else's labels.
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Julie K.
Rating: 4 out of 5
following a purchase from 02/07/2025
Very nice labels BUT the staples have damaged several (2 per page of 10 so 16 out of the 80 purchased)
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Aurélie F.
Rating: 2 out of 5
following a purchase from 02/07/2025
Not enough labels and does not communicate the tracking number
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Response from Petit-Fernand
Hello Amélie,
I am sincerely sorry that the selected quantities are not sufficient for your use. You can adjust them to your new needs during your next order :)
As for the tracking of your order, you indeed chose a standard shipment without tracking. If you wish to obtain a number for your next shipment, you can select our tracked shipping.
Our customer service is available if needed.
Have a nice day,
Camille C-MonEtiquette
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