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S
Rating: 4 out of 5
Very good but they arrived a little bent
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Satisfied
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M
Rating: 4 out of 5
OK all's well
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M
Rating: 4 out of 5
Very good
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Response from Petit-Fernand
Dear Magali,
Thank you very much for your positive review and for rating C-Monetiquette. We are delighted that you found our service to your satisfaction. Please do not hesitate to come back to us if you have any suggestions or specific needs, we would be delighted to help you further.
Best regards,
The C-Monetiquette team
Thank you very much for your positive review and for rating C-Monetiquette. We are delighted that you found our service to your satisfaction. Please do not hesitate to come back to us if you have any suggestions or specific needs, we would be delighted to help you further.
Best regards,
The C-Monetiquette team
E
Rating: 4 out of 5
C'est top
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J
Rating: 4 out of 5
Fast delivery
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C
Rating: 4 out of 5
A little small but very pretty. Delivery problem though.
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S
Rating: 4 out of 5
Good product, fast delivery
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Response from Petit-Fernand
Hello Sandra, thank you very much for your positive feedback. We are delighted to hear that you are satisfied with our product and the speed of delivery. Your satisfaction is our priority, and we hope to see you soon on our "C-Monetiquette" site.
M
Rating: 4 out of 5
A little expensive but the result is top notch, well presented in a small booklet.
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Response from Petit-Fernand
Hello Matthieu,
Thank you very much for your positive feedback! We are delighted that you have appreciated the quality of our product presentation. We are taking into account your remark concerning the price in order to constantly improve our offers. Please come back to us if you have any other suggestions!
Best regards,
The C-Monetiquette team
Thank you very much for your positive feedback! We are delighted that you have appreciated the quality of our product presentation. We are taking into account your remark concerning the price in order to constantly improve our offers. Please come back to us if you have any other suggestions!
Best regards,
The C-Monetiquette team
A
Rating: 2 out of 5
Labels don't fit
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Response from Petit-Fernand
Hello Aminata,
We're sorry to read your message.
It's not normal for your labels to come off, as they are designed to last over time.
The quality of our products is our priority! We have contacted you to help you as soon as possible.
Have a nice day,
Camille C-MonEtiquette
We're sorry to read your message.
It's not normal for your labels to come off, as they are designed to last over time.
The quality of our products is our priority! We have contacted you to help you as soon as possible.
Have a nice day,
Camille C-MonEtiquette
A
Rating: 2 out of 5
I'm used to buying these labels, and I've never had a problem, but it's the last time I ordered labels that I've lost at least half of my order.
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Response from Petit-Fernand
Hello Aline,
Thank you for your feedback and our telephone conversation.
We're sorry about the problem with the cutting of your labels and hope that the replacement labels we're sending you this time meet your expectations 😊
Have a nice day,
Camille C-MonEtiquette
Thank you for your feedback and our telephone conversation.
We're sorry about the problem with the cutting of your labels and hope that the replacement labels we're sending you this time meet your expectations 😊
Have a nice day,
Camille C-MonEtiquette
C
Rating: 4 out of 5
Fine
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Response from Petit-Fernand
Dear Corinne,
Thank you very much for your positive review of our "C-Monetiquette" website. We are delighted that you are satisfied with our service. Please let us know if you have any suggestions on how we can make your experience even better. We look forward to welcoming you back!
Best regards,
The C-Monetiquette team
Thank you very much for your positive review of our "C-Monetiquette" website. We are delighted that you are satisfied with our service. Please let us know if you have any suggestions on how we can make your experience even better. We look forward to welcoming you back!
Best regards,
The C-Monetiquette team
M
Rating: 4 out of 5
Bought these to place on my granddaughters clothes when she is attending nursery
Response from Petit-Fernand
Hi Maureen! ?? We're so glad you had a great experience with us! Thanks for sharing! ?? Chiara, Petit-Fernand
1
Rating: 4 out of 5
Excellent quality - top customer service
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F
Rating: 2 out of 5
I simply order fabric labels to sew on and receive paper labels to glue on.
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Response from Petit-Fernand
Hello Françoise,
We're sorry for the confusion. We don't offer sew-on labels on our website.
For garments, however, you can find our iron-on labels or our self-adhesive garment labels, which you can stick onto existing labels.
Have a nice day,
Camille C-MonEtiquette
We're sorry for the confusion. We don't offer sew-on labels on our website.
For garments, however, you can find our iron-on labels or our self-adhesive garment labels, which you can stick onto existing labels.
Have a nice day,
Camille C-MonEtiquette
M
Rating: 2 out of 5
The design starts to crumble after 3 weeks of use. And this despite hand-washing only.
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Response from Petit-Fernand
Hello Maeva, Thank you for informing us of this problem. We hope that the solution proposed in our exchanges will suit you :) Have a nice day, Camille C-MonEtiquette
C
Rating: 2 out of 5
The labels are very pretty! But the parcel was damaged and so were some of the labels.
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Response from Petit-Fernand
Hello Chloé,
We are very sorry that your order arrived damaged.
We have just contacted you to help you as soon as possible.
Have a nice day,
Camille C-MonEtiquette
We are very sorry that your order arrived damaged.
We have just contacted you to help you as soon as possible.
Have a nice day,
Camille C-MonEtiquette
M
Rating: 4 out of 5
At first I was sent the wrong labels,but as soon as I notified them,they sent the correct ones. Havent used them yet,but they look great.
Response from Petit-Fernand
Hi Lynne, we're thrilled to hear you're happy with your purchase! Thank you for sharing. ?? Best regards, Chiara, Petit-Fernand
L
Rating: 4 out of 5
Super boxes, a little small but very good quality
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J
Rating: 4 out of 5
We are very happy with the stickers from EsIstMeins. Every now and then one comes off during washing. However, we have also tried other suppliers, which were often a disaster and hardly withstood any washing. We are also very happy with the colors and shapes of the stickers.
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Response from Petit-Fernand
Hello, I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to find a solution. Have a nice day, Elise, EsIstMeins
A
Rating: 2 out of 5
I ordered a water bottle in October and I am very disappointed with this product which leaks, every day I find my daughter's bag soaked. Really disappointed considering the price of the bottle, I don't recommend it.
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Response from Petit-Fernand
Hello Adeline, We're sorry to read your comment. Your gourd should not be leaking like this. As a result, our customer service team has just contacted you by phone and e-mail to understand the situation and help you as soon as possible. ?? Have a nice day, Camille C-MonEtiquette
C
Rating: 4 out of 5
Practical. My daughter-in-law was happy.
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M
Rating: 4 out of 5
Conforming item Careful shipment Various production possibilities
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G
Rating: 2 out of 5
Some self-adhesive labels for clothing have peeled off
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Response from Petit-Fernand
Hi Gloria, Thank you for writing to us ! We are sorry to read that some of your labels came off, as they shouldn't have. That is why we have just contacted you to help you as soon as possible. Good day, Camille Petit-Fernand
S
Rating: 2 out of 5
My order was incomplete. I never heard back from the after-sales service. But the labels I received are great!
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Response from Petit-Fernand
Hello Salomé, We are very sorry for this oversight. Following our discussions, we hope that the labels we send you will meet your expectations :) Have a nice day, Camille C-MonEtiquette
A
Rating: 2 out of 5
Labels that wash off
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Response from Petit-Fernand
Hello Albane, It's not normal for your labels to come off like this, we're really sorry. We've just contacted you by phone and e-mail to help you as soon as possible? Have a nice day, Camille C-MonEtiquette
P
Rating: 4 out of 5
My daughter is in a home for the disabled and your labels are essential for these clothes. I have already ordered from you and I am satisfied.
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L
Rating: 4 out of 5
Possibility of choosing the size of the fabric pouch, not easy to find. I didn't know what size I was going to get and I think the one I received is a bit small.
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Response from Petit-Fernand
Hello, I'm sorry that the size is too small for you. I've just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
M
Rating: 4 out of 5
Hello, I really appreciated the speed of execution and delivery. However my choice was for an entry into a retirement home and the washes done by their laundry made the labels peel off.
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E
Rating: 4 out of 5
The stickers are very nice but it says that the ironing paper is included and it does not appear. I don't know if it's by default or what, but for the price... I thought it was a good mistake, a shame.
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J
Rating: 2 out of 5
Some of the labels were missing from the order. I contacted customer service and was told to send photo evidence. It's very difficult to take photos of something that is missing... I ended up having to take photos of every page to show that the labels were not there. I then had to do this again as they couldn't find the photos I had previously sent. They agreed to a refund but didn't refund the correct amount. I contacted them about this but they then asked me to send more photos of the missing labels. In the end I gave up, as it was taking too much time. The labels that we did receive were good quality, but this company has shocking customer service. I would definitely avoid them in the future! They also sent us some Christmas stickers as a gift. Which is completely pointless as it's January! I'd rather have received the labels which I paid for. Please don't reply and say 'please contact us to resolve this'. As I've tried to resolve this with your team on a number of occasions but had no luck.
Response from Petit-Fernand
Hi Jen, Thank you for your feedback. We are truly sorry for the inconvenience you've experienced. Please note that the requests for photos you received were automatic responses from our system. Our team later reached out to you for more details, as it's important to fully understand the situation in order to provide the best support. We offered to send the missing labels again, but you chose the refund option, which we promptly processed. We haven't received any further complaints other than the initial issue, so we are unclear about the claim regarding the incorrect refund amount. We would be happy to look into it. However, there's no need for you to contact us again. We will reach out to you directly to clarify the situation. Regarding the Christmas stickers, these are a special bonus gift we send to all our customers. They change periodically, and many of our customers enjoy receiving them. We apologize once again for the frustration this has caused. We will be in touch to ensure everything is resolved. Best regards, Chiara Petit-Fernand ??
S
Rating: 4 out of 5
after delivery in a relay parcel not received, I called to complain and the hostess kindly did what was necessary to find it and send it to me by post.
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J
Rating: 4 out of 5
Many nice possibilities to design the soakers, also hold well on the clothes, for the quantity and in the offer price top, plus a few extra stickers (thanks??) great, but the production takes a little longer compared to others, they are a little more difficult to remove and sometimes some of the glossy coating comes off all around when peeling off
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Response from Petit-Fernand
Hello, Thank you very much for your wonderful review! We are very pleased that you are satisfied with our product and service. Your positive feedback really means a lot to us and motivates us to continue to do our best to provide you with the best experience. ?? Have a nice day, Elise, EsIstMeins
J
Rating: 4 out of 5
Very nice labels. A bit of trouble to detach them without damaging them. They remained stuck after machine washing.
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. Please do not hesitate to contact us if your labels are very difficult to detach. We'd be delighted to help. We wish you an excellent day. ???? Elise, C-MonEtiquette
M
Rating: 4 out of 5
The labels are beautiful but unfortunately my parcel arrived all wet because of the rain, so the labels aren't as "flat" as they should be. I hope they will stick well in time.
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F
Rating: 4 out of 5
Nice labels, but they sometimes peel off after washing
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L
Rating: 2 out of 5
I am leaving a very mixed review. I Have used the Company many times to order both the iron-on clothing labels and stick-on shoe labels. Although delivery has been on slow side I have always been very happy with product quality. However, I placed an order approx 3 weeks ago now and it still hasn't arrived. I had a text from a lady in Manchester 10 days ago saying that she had been sent my order with (of course) my childrens name visible and my phone number (surely a GDPR breach?). When I called Petit Fernand to ask what was going on (about 7 days ago) they seemed to know about the problem already. They apologised and offered to repost my labels (which have still not arrived) and they did also offer me a discount code for the future. This morning I received an envelope from Petit Fernand.... containing someone elses labels!!! The Company currently seem to be experiencing a multiple shipping failure and breach of GDPR. And if so, why did they not contact me upon realising the problem
Response from Petit-Fernand
Dear Laura, Thank you for taking the time to share your feedback regarding your recent experience with Petit Fernand. We sincerely apologize for the inconveniences you have faced, and we appreciate your understanding as we work to resolve these issues. We want to assure you that as soon as we were made aware of the mix-up with the labels, we took immediate action to resend your correct order. We understand that errors can occur, and we are truly sorry for any frustration this has caused you. We understand that the delay in receiving your order and the mix-up with someone else's labels have been disappointing. We strive for high standards in our service and are actively working to rectify these issues to prevent them from happening in the future. Once again, we apologize for any inconvenience you have experienced and appreciate your patience as we address these matters. If you have any further questions or concerns, please do not hesitate to reach out to us. Best regards, Chiara, Petit-Fernand ??
A
Rating: 4 out of 5
All perfect!
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Response from Petit-Fernand
Good morning Alessandra, Your opinion is very important to us! Thank you for your continued support! ?? Best regards, Chiara, Petit-Fernand
M
Rating: 4 out of 5
Very happy with the models ordered
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G
Rating: 4 out of 5
After the package was lost in the first shipment, the company came through for me by sending me a second package which I received regularly. I am very satisfied with the product, I think I will recommend it and make other purchases in the future.
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Response from Petit-Fernand
Good morning Grace, Thank you for sharing your feedback. We are sorry to learn of your dissatisfaction regarding the labels. However, we would like to let you know that we have not received any complaints from you regarding the second order we sent you free of charge. It is crucial for us to ensure the highest satisfaction of our customers. Therefore, we will contact you directly to better understand the situation and find an appropriate solution. We thank you, Chiara, Petit-Fernand ?