The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Tanja
Rating: 2 out of 5
It took about 3 weeks for the stickers to arrive. School had already started. Too bad.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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Fra
Rating: 4 out of 5
I liked the variety of designs and colors. The stickers stick very well to fabrics and objects. On the other hand, I found the pencil stickers less sticky; they peel off to the side.
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marta
Rating: 4 out of 5
The purchase process went well and the delivery times were good, but the exact delivery date was not clear.
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MARIA E.
Rating: 4 out of 5
Easy-to-order products. Untraceable shipping
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De C.
Rating: 4 out of 5
Lacks shipping tracking even in the cheapest version
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Federica D.
Rating: 4 out of 5
The labels are really strong and durable, beautiful colors and lovely designs. Unic or "but", I have been ordering labels for several years and it would be nice to find some seasonal themes and a few more patterns .
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Safia S.
Rating: 2 out of 5
I find that the labels stick badly sorry
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you so that we can provide you with a solution. Have a nice day, Elise, C-MonEtiquette
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aureline N.
Rating: 4 out of 5
Good quality labels and fast shipping. Too bad I didn't get the free sticker in the pouch like another mom (girlfriend) did when we ordered our labels at the same time But I'll keep ordering
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Response from Petit-Fernand
Thank you very much for ordering from us. We're delighted to see that you like your order. We'll be sure to provide you with goodies for your next order. Good day, Elise, C-MonEtiquette
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Manreet K.
Rating: 4 out of 5
Delivery is little bit late. Make delivery little faster then it will be great
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Ophelie S.
Rating: 4 out of 5
Pretty, high-quality labels I've been buying them for almost 5 years now!
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Nelly C.
Rating: 2 out of 5
Label too small ... difficult to hold after several washes ... disappointing
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you so that we can provide you with a solution. Have a nice day, Elise, C-MonEtiquette
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ROSSELLA
Rating: 4 out of 5
I purchased the water bottle to match the snack holder, they are really very nice and look quality. The only flaw is the very strong internal smell of the water bottle, despite having washed it with dish detergent, baking soda and vinegar.
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Mohammadi M.
Rating: 4 out of 5
very nice sticker stickers
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Chicca M.
Rating: 4 out of 5
we had not received the shipment and you promptly arranged for a second shipment!
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Elena R.
Rating: 4 out of 5
I have already purchased and they have nice labels but very distressed customer service who gave me feedback about three days after I wrote in that I did not receive them. They probably had a sales boom in September. They immediately proceeded with the refund. Recommendation.
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PALA V.
Rating: 4 out of 5
The company should improve the delivery time! In my case they were a little long!
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SILVIA
Rating: 4 out of 5
I have always ordered from you and have always been fine, but this last order never arrived, it will depend on the courier and not on you, but I did not receive anything. Pleasantly surprised, after this notice, the team of petit Fernand contacted me again to offer to send back my order or receive a refund, I chose to have the order because we have always had a great time with their labels! Thanks to the professionalism and seriousness of the company!
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Response from Petit-Fernand
Good morning Silvia, I am very sorry for the problem you encountered. ?? Our customer service team is ready to contact you to ensure assistance. Chiara, Petit-Fernand
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Karim
Rating: 4 out of 5
Very good labels, easy to stick on and won't move in the wash!
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Federica
Rating: 4 out of 5
Excellent products and efficient after-sales service.
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Mira L.
Rating: 2 out of 5
Unfortunately, the delivery took far too long. I was also not informed or kept up to date transparently. I had to ask where the order was. Too bad
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. All customers receive an order confirmation and a shipping confirmation for every order placed with us. Perhaps these emails have crept into your spam folder. Have a nice day, Elise, EsIstMeins
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Alberto V.
Rating: 4 out of 5
Excellent products
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Noel
Rating: 4 out of 5
Great products. Good choice. Website easy to use. Delivery was slow.
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Roberta
Rating: 4 out of 5
My package was lost even though it appeared to be delivered, but promptly my order was reprocessed and arrived at its destination, free of charge.
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jen
Rating: 4 out of 5
Prompt delivery, simple easy to assemble designs with a sample screen that showed me what the combination I selected looked like. Good stickers that last a whole school year and countless washes yet still easy to remove when we were letting the item go. Sad to see after 2 cycles of purchase that this set didn't contain the usual third page of complimentary stickers. My older child uses it to personalise his things without using a name sticker :(
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Manu
Rating: 4 out of 5
Very disappointed: I placed the order 3 weeks ago and still haven't received the labels. 2 weeks later: customer service sent me the labels again, which this time arrived and just as quickly. They were very kind and available?
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Following your exchanges with our customer service department, your order has been sent again and at our expense to the relay point you selected during the order process. Have a nice day, Elise, C-MonEtiquette
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Sandie M.
Rating: 4 out of 5
Good product. Thank you
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Beautiful day to you, Elise, C-MonEtiquette
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MMP
Rating: 2 out of 5
The delivery was a disaster! I chose a pick up point next to my house and they sent it to another one 30min walk away. In addition, the timetable information for the new pick-up point was wrong and I had to go twice.
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Response from Petit-Fernand
Hello, Thank you for informing us of this incident. We are sorry that it was difficult to pick up your package. However, we hope you like the products you received. Good day, Camille Petit-Fernand
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Marta B.
Rating: 4 out of 5
I find the products very good,so far they are holding up very well. I have purchased both thermo-adhesive and adhesive labels and they both work great
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Vale
Rating: 4 out of 5
Nice convenient fast enough, the only thing didn't give me the option on a label to choose the design and it automatically put me a unicorn but I have a male, otherwise all great
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Costa S.
Rating: 4 out of 5
Well made labels, received on time.
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Giulia
Rating: 4 out of 5
Accurate products
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Rebecca C.
Rating: 4 out of 5
Lovely labels, just as I wanted them. Only gripe is they can be really hard to pull of the backing which can cause the protective layer to peel off. Otherwise very happy and they last long!
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Diane
Rating: 4 out of 5
The labels are great however the delivery time (over 10 days from printing) is definitely long.
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Fissore F.
Rating: 2 out of 5
Time too long for delivery
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Response from Petit-Fernand
Good morning Federica, Thank you for your feedback regarding delivery times. We realize that mail delays can be an inconvenience and we apologize for any inconvenience. We would like to emphasize that delays are not directly our fault, but we are actively working with our shipping partners to improve service and reduce wait times. We appreciate your patience and understanding as we deal with this situation. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
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Dr S.
Rating: 2 out of 5
It took two weeks for the stickers to be shipped and then I didn't even receive them. This caused a lot of inconvenience as I needed the stickers as soon as possible. I happily accepted a refund after contacting customer care about the failed delivery and they were helpful and efficient at dealing with my issue.
Response from Petit-Fernand
Hello Shaheen, We're terribly sorry about these issues with postal services. It should not take over two weeks to receive your order, even if it takes time to get through customs. We're happy to hear that customer services were able to issue a refund for you, and hope we'll see you again soon. Have a wonderful day!
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Pilar
Rating: 4 out of 5
I like the treatment and the quality of the product. The only problem was the delivery time of the delivery man, but Petit-fernand responded promptly and assumed the cost of shipping when the service was delayed.
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Mir F.
Rating: 4 out of 5
Intuitive site and fast delivery.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Alessandra M.
Rating: 4 out of 5
Very nice labels, very customizable and durable
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Trevisan G.
Rating: 2 out of 5
It is to improve the shipping too long time , on the other hand the staff on the customer service phone is very kind.
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Response from Petit-Fernand
Dear Giorgia, We sincerely thank you for your feedback. We apologize for the mishap regarding shipping time and understand how frustrating it can be. We are constantly working to improve our services and your comment is greatly valued. We are glad to hear that you had a positive experience with our customer service staff and thank you for bringing this to our attention. We will strive to do our best to optimize shipping timelines in the future. We hope to serve you better in the future. Clare, Petit-Fernand
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