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P
Rating: 4 out of 5
I love to call on you
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 889 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
This is the third time I buy and I am always very happy, the labels are very good, the stamp too, just the bottle where I am disappointed because the first name has completely worn off from washing ...
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Response from Petit-Fernand
Hello Cassandra,
Thank you very much for your positive feedback and for your loyalty to C-MonEtiquette! We are delighted that you are satisfied with our labels and your stamp. However, we are sorry to learn that the bottle does not meet your expectations. Your comment is valuable, and we will review it to improve the quality of our products. Please do not hesitate to contact us if you need assistance.
Camille C-MonEtiquette
Thank you very much for your positive feedback and for your loyalty to C-MonEtiquette! We are delighted that you are satisfied with our labels and your stamp. However, we are sorry to learn that the bottle does not meet your expectations. Your comment is valuable, and we will review it to improve the quality of our products. Please do not hesitate to contact us if you need assistance.
Camille C-MonEtiquette
E
Rating: 2 out of 5
I have received the labels and reported that the parchment paper was not included. I therefore received a new shipment of labels without parchment paper.
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Response from Petit-Fernand
Hello Elisabeth,
Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and helps us improve our services. Rest assured that we are doing everything possible to ensure our customers' satisfaction. Your message has been forwarded to the relevant department.
On your side, you can use kitchen parchment paper to apply your labels :)
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and helps us improve our services. Rest assured that we are doing everything possible to ensure our customers' satisfaction. Your message has been forwarded to the relevant department.
On your side, you can use kitchen parchment paper to apply your labels :)
Have a nice day,
Camille C-MonEtiquette
T
Rating: 4 out of 5
Very practical and aesthetic
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A
Rating: 4 out of 5
Pretty labels. Impeccable customer service. Thank you again.
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M
Rating: 4 out of 5
The typography I had been using since my first purchase (which I liked a lot) has been replaced but the service is still very good.
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Response from Petit-Fernand
Hello Marianne,
We sincerely thank you for your feedback and are delighted to hear that you are satisfied with our service. We take note of your comment regarding typography and will do our best to continue providing you with a pleasant experience.
Best regards,
The C-Monetiquette team
We sincerely thank you for your feedback and are delighted to hear that you are satisfied with our service. We take note of your comment regarding typography and will do our best to continue providing you with a pleasant experience.
Best regards,
The C-Monetiquette team
C
Rating: 4 out of 5
Serious quick nickel
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M
Rating: 4 out of 5
I love the labels, but the package arrived open, as if one of the carriers had opened the package at some point thinking it contained money or something of value.
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N
Rating: 4 out of 5
Very well thank you
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S
Rating: 2 out of 5
I am disappointed with the labels, after one wash it is already starting to peel off the clothes
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Response from Petit-Fernand
Hello Soraya,
Thank you for your feedback. We are sorry to hear that the labels did not meet your expectations. Your experience is important to us, and we would like to help you resolve this issue. To assist you better, we have just contacted you by email :)
Have a nice day,
Camille
Thank you for your feedback. We are sorry to hear that the labels did not meet your expectations. Your experience is important to us, and we would like to help you resolve this issue. To assist you better, we have just contacted you by email :)
Have a nice day,
Camille
I
Rating: 4 out of 5
Beautiful bag! My little girl is so happy!!
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V
Rating: 2 out of 5
The design is very nice but, the first thermal bottle I bought broke the cap and when I asked for another, the water spills out and cannot be sucked properly
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Response from Petit-Fernand
Hello Vanessa,
We greatly appreciate your feedback and are sorry that you had issues with the thermal bottles. Our goal is to offer quality products. We invite you to contact us directly to resolve your situation and ensure that you are satisfied with your purchase.
Good day,
Camille
We greatly appreciate your feedback and are sorry that you had issues with the thermal bottles. Our goal is to offer quality products. We invite you to contact us directly to resolve your situation and ensure that you are satisfied with your purchase.
Good day,
Camille
A
Rating: 4 out of 5
Very nice label and it sticks well on the labels.
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F
Rating: 4 out of 5
The site is good.
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E
Rating: 4 out of 5
Longer delivery than expected. It is stated that the parchment paper is provided and we did not receive it...
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D
Rating: 4 out of 5
The quality of the doll has deteriorated: it fell apart when opened for the first time. The labels are, as always, top-notch!
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Response from Petit-Fernand
Thank you very much for your feedback, Donika. We are sorry to hear that the quality of the pencil case did not meet your expectations. We appreciate your feedback on the labels and will take your comment on the quality of the pencil case seriously to further improve our products.
C
Rating: 2 out of 5
I am very disappointed with the labels received, they did not last long
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Response from Petit-Fernand
Hello Cécilia,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the labels did not meet your satisfaction. The quality of our products is a priority, and we would like to understand what happened in order to improve. Please feel free to contact us directly so that we can find a solution together. Your satisfaction is essential to us.
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the labels did not meet your satisfaction. The quality of our products is a priority, and we would like to understand what happened in order to improve. Please feel free to contact us directly so that we can find a solution together. Your satisfaction is essential to us.
Have a nice day,
Camille C-MonEtiquette
M
Rating: 2 out of 5
In the label pouches, I am missing the sulfur paper and 5 labels. The case is nice to see with wear
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Response from Petit-Fernand
Hello Maud,
Thank you for your feedback. We are sorry to hear that your order did not fully satisfy you. Your comments regarding the sulfur paper and the lack of labels are valuable, and we will ensure to improve these aspects. We are committed to providing you with quality products and would be happy to help you resolve this issue. For that, we have just contacted you directly by email :)
Have a nice day,
Camille C-MonEtiquette
Thank you for your feedback. We are sorry to hear that your order did not fully satisfy you. Your comments regarding the sulfur paper and the lack of labels are valuable, and we will ensure to improve these aspects. We are committed to providing you with quality products and would be happy to help you resolve this issue. For that, we have just contacted you directly by email :)
Have a nice day,
Camille C-MonEtiquette
C
Rating: 2 out of 5
This is my 3rd order but this time the result is not satisfactory at all... It looks like the ink has smudged on the labels giving a very unclear result for the inscription. Moreover, this time I did not receive the small sheet that is used for the heat transfer labels in my notebook...
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Response from Petit-Fernand
Hello Clémentine,
Thank you for your feedback. We are sorry to hear that your last order did not meet your expectations. We place great importance on the quality of our products and will investigate this printing issue. Regarding the sheet for the heat transfer labels, we will rectify this for you.
To assist you better, we have just contacted you by email :)
Have a nice day,
Camille C-MonEtiquette
Thank you for your feedback. We are sorry to hear that your last order did not meet your expectations. We place great importance on the quality of our products and will investigate this printing issue. Regarding the sheet for the heat transfer labels, we will rectify this for you.
To assist you better, we have just contacted you by email :)
Have a nice day,
Camille C-MonEtiquette
A
Rating: 2 out of 5
I ordered several labels for clothing, for shoes and objects. I received the first notebook in 2 or 3 days, then the others 10 days later... too late... We had to order from another site to receive the labels we needed on time. I will see about the adhesive labels (first name written very small), I have never experimented. Have a good evening
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Response from Petit-Fernand
Hello Anne-Christine,
Thank you for your feedback. We are sorry to hear that the delivery of your items did not meet your expectations. We are constantly working to improve our delivery times to ensure an optimal experience for our customers. Your comments on the adhesive labels are valuable and we hope they will meet your needs. Please do not hesitate to contact us for any questions or assistance.
Have a nice day,
Camille C-MonEtiquette
Thank you for your feedback. We are sorry to hear that the delivery of your items did not meet your expectations. We are constantly working to improve our delivery times to ensure an optimal experience for our customers. Your comments on the adhesive labels are valuable and we hope they will meet your needs. Please do not hesitate to contact us for any questions or assistance.
Have a nice day,
Camille C-MonEtiquette
V
Rating: 4 out of 5
Beautiful. A bit high price for very simple stickers.
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Response from Petit-Fernand
Dear Lou Yasmin,
Thank you for your feedback and for the 4-star rating. We are glad that you appreciated the beauty of our products. We understand your comments regarding the price and we want to emphasize that each sticker is made with high-quality materials and unique design. We hope to see you again soon at Petit-Fernand!
Best regards,
The Petit-Fernand team
Thank you for your feedback and for the 4-star rating. We are glad that you appreciated the beauty of our products. We understand your comments regarding the price and we want to emphasize that each sticker is made with high-quality materials and unique design. We hope to see you again soon at Petit-Fernand!
Best regards,
The Petit-Fernand team
P
Rating: 4 out of 5
Respond to my expectations only drawbacks I didn't have the paper to protect the label when ironing it but I took baking paper and it worked very well
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A
Rating: 4 out of 5
The labels are very beautiful and conform to the order, but they were damaged upon delivery :’(
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H
Rating: 4 out of 5
I am happy but the paper for the fabric labels was missing, it's a shame
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C
Rating: 4 out of 5
Very beautiful creations, happy to order from you, my son is delighted with these labels.
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R
Rating: 2 out of 5
This is not the first time I place an order... but this time almost half of the labels came off after the first wash (cold water). Very disappointed with the quality this time.
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Response from Petit-Fernand
Hello Raquel,
Thank you for your feedback and we are sincerely sorry to hear that your recent experience with our labels did not meet your expectations. The quality of our products is paramount to us and we take your feedback very seriously.
In this regard, we have just contacted you by email to assist you :)
Have a nice day,
Camille C-MonEtiquette
Thank you for your feedback and we are sincerely sorry to hear that your recent experience with our labels did not meet your expectations. The quality of our products is paramount to us and we take your feedback very seriously.
In this regard, we have just contacted you by email to assist you :)
Have a nice day,
Camille C-MonEtiquette
S
Rating: 4 out of 5
I had not received an email to tell me that my order had arrived but very happy with the product
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Response from Petit-Fernand
Hello Sara,
Thank you very much for your feedback and for this rating of 4/5! We are delighted to hear that you are satisfied with your product. We apologize for the lack of communication regarding the delivery and will take your comment into account to improve our service.
Please feel free to reach out to us if you have any other questions or suggestions.
Best regards,
The C-Monetiquette team
Thank you very much for your feedback and for this rating of 4/5! We are delighted to hear that you are satisfied with your product. We apologize for the lack of communication regarding the delivery and will take your comment into account to improve our service.
Please feel free to reach out to us if you have any other questions or suggestions.
Best regards,
The C-Monetiquette team
T
Rating: 4 out of 5
Good product
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W
Rating: 4 out of 5
Good
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M
Rating: 4 out of 5
In line with my expectations.
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S
Rating: 4 out of 5
I couldn't use them because I made a mistake on a letter of the last name! So we didn't even use them.
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V
Rating: 4 out of 5
The first order never arrived, customer service offered a refund or a replacement of the order, I chose the replacement hoping to receive it soon but it took a while...almost 1 month of waiting from the first order to receipt, a bit too much for adhesive labels. Compared to the order made about 1.5 years ago, I am less satisfied with the design, the writing is too large and the choice of font colors is rather limited. The quality seems good, I hope it's the same as the old order (after 1.5 years with frequent washes and dryers, the labels are still well attached).
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Response from Petit-Fernand
Dear Yulia,
Thank you for sharing your experience with us. We are sorry to learn that your first order did not arrive and that the replacement took longer than expected. We apologize for the inconvenience and appreciate your patience.
We are glad that the quality of the labels was satisfactory and hope that it continues to be so. We take note of your comments regarding the design and variety of colors, as customer feedback is essential for improving our products.
Thank you again for your support and we hope to serve you better in the future.
Best regards,
The Petit-Fernand team
Thank you for sharing your experience with us. We are sorry to learn that your first order did not arrive and that the replacement took longer than expected. We apologize for the inconvenience and appreciate your patience.
We are glad that the quality of the labels was satisfactory and hope that it continues to be so. We take note of your comments regarding the design and variety of colors, as customer feedback is essential for improving our products.
Thank you again for your support and we hope to serve you better in the future.
Best regards,
The Petit-Fernand team
C
Rating: 4 out of 5
The labels are nice but I gave 2 series to different names as gifts and I received them in the same notebook!!! That's why I'm not happy.
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C
Rating: 4 out of 5
Very good and very happy
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N
Rating: 4 out of 5
Good quality LABEL. Bottle with a nice and lightweight design. However, the prices remain high for this.
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M
Rating: 4 out of 5
Simple, effective and fast
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P
Rating: 2 out of 5
Leila's first name is almost invisible on the label, what a shame.
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Response from Petit-Fernand
Hello Pascale,
Thank you for taking the time to share your feedback. We are sorry to hear that the visibility of the names on the label did not meet your expectations. Your feedback is valuable and we are constantly working to improve our products. Please feel free to contact us directly to discuss your concerns.
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your feedback. We are sorry to hear that the visibility of the names on the label did not meet your expectations. Your feedback is valuable and we are constantly working to improve our products. Please feel free to contact us directly to discuss your concerns.
Have a nice day,
Camille C-MonEtiquette
K
Rating: 4 out of 5
Top
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G
Rating: 4 out of 5
Good product but delivery a bit long
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S
Rating: 4 out of 5
Super easy to purchase and apply.
Response from Petit-Fernand
Dear Sarah,
Thank you for your positive feedback! We're delighted to hear that you found the purchasing and application process easy. Your satisfaction is our priority, and we look forward to serving you again soon.
Best regards,
The Petit-Fernand Team
Thank you for your positive feedback! We're delighted to hear that you found the purchasing and application process easy. Your satisfaction is our priority, and we look forward to serving you again soon.
Best regards,
The Petit-Fernand Team