The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Order never arrived as it was only sent in a letter. However, when I made a complaint, I at least received a credit note immediately.
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Response from Petit-Fernand
Hello, we are sorry that the delivery was not successful. In fact, your order was sent in an envelope because you ordered a single label booklet. Have a nice day, Elise, EsIstMeins
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Sonieta
Rating: 4 out of 5
Just as we expected. Very happy with the product.
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Ines
Rating: 4 out of 5
All good, but high shipping costs.
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JA
Rating: 4 out of 5
Excellent stickers for clothes and bottles etc. amazing packaging as all the stickers are kept in one booklet.
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Rachel C.
Rating: 2 out of 5
Order never arrived and there was no apology or update, just a rather long wait until I finally asked for a refund.
Response from Petit-Fernand
Hello Rachel, We're sorry that Royal Mail did not deliver your order. As we do not handle deliveries ourselves, we do not have any more information than you regarding the whereabouts of your orders. We hope that the solution brought by our customer service was satisfactory. Have a wonderful day!
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Rosamaria L.
Rating: 2 out of 5
Order arrived 3 weeks later, reported delivered as early as a couple of days before arrival.
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Response from Petit-Fernand
Good morning Rosamaria, we understand your disappointment with the delay in the delivery of your order. We apologize for any inconvenience caused and assure you that we are doing our best to improve shipping times. If you need further information or assistance, please do not hesitate to contact us. Clare, Petit-Fernand
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Janire
Rating: 2 out of 5
I paid to have it delivered express, and it arrived 6 days later.
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Response from Petit-Fernand
Hi Janire, We apologize for the delay in delivery. We have just sent you an email confirming the reimbursement of the shipping costs :) Good morning, Camille Petit-Fernand
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Francesca A.
Rating: 4 out of 5
They are printed quite well but there must have been in my case a manufacturing error because they come off so badly! Some are not even pre-cut
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Yves R.
Rating: 2 out of 5
This isn't the first time I've ordered labels for my son's clothes that we put on with the iron, I've ordered a large number, I look carefully at the clothes that match, as usual, but this time it's poor quality, I've also respected the pressure time, waiting before washing, but this time, nothing good. I've even washed some of my clothes twice, but nothing holds after washing. I'll order from someone else next time, because I've lost about 40 euros.
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Gwen L.
Rating: 4 out of 5
Great product, I've used before and they don't come off. I would have given 5 stars but the item didn't arrive. However customer service was great. It just meant I didn't get them in time for when I needed them. Would use again.
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Camille B.
Rating: 4 out of 5
Practical water bottle, but my 3-year-old daughter can't open it, as it's too hard and therefore not suitable for this age. Too bad
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a review. Please do not hesitate to contact our customer service department so that we can help you. Have a nice day, Elise, C-MonEtiquette
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Benvegnú G.
Rating: 4 out of 5
The first mailing was not successful but after contacting you by email immediately you scheduled a second mailing which arrived quickly. I am very satisfied with it.
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Valeria
Rating: 4 out of 5
Quality of the labels is very good , it took a while for the delivery of the order (10 days) I wrote to customer care to report that I had not received anything , they replied immediately saying that they would send me a new order, then the next day I received the original order and everything was resolved .They are very helpful.
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Gina O.
Rating: 4 out of 5
I'm happy with my purchase
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Patrizia
Rating: 2 out of 5
The color you see on the website is deceptive! It looks orange, when the water bottle arrives it looks pink
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Response from Petit-Fernand
Good morning Patrizia, Thank you for contacting us and sharing your feedback. We have sent an email and are awaiting your response so that we can best assist you. We are sorry to hear that the color of the water bottle you received does not match your expectations. Please be advised that we are trying to ensure that the color representation on our site is as accurate as possible. However, variations may occur due to factors such as light and device settings. We remain available to resolve this as best we can. Please check your email and reply to us so we can proceed. Clare, Petit-Fernand
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Manuela G.
Rating: 4 out of 5
I had a problem with the delivery that never arrived, and the company gave me the opportunity to get a new order without paying
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Maria
Rating: 4 out of 5
Order took longer than expected
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Esther
Rating: 4 out of 5
The stickers are fantastic.
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Claudia
Rating: 2 out of 5
I purchased thermoadhesive labels but after one wash they came off. I still thought they were to be able to stick on the clothes and instead I read once they arrived that they could only be attached to the label and in some garments I don't have that.
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Response from Petit-Fernand
Good morning Claudia, We are sorry for the inconvenience you experienced with the labels. We make a clear distinction on our site between thermoadhesive labels, which are designed to be attached directly to clothing, and adhesive labels, which are intended for application to labels. We apologize if this information was not clear at the time of purchase. Our customer service team will contact you to better understand the situation. Thank you for your understanding. Clare, Petit-Fernand
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Riccardo P.
Rating: 4 out of 5
Perfect type as always
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Angela
Rating: 2 out of 5
The delivery time was quite long, couldn't use them for marking mu kid's school supplies because took ages to arrive.
Response from Petit-Fernand
Hello Angela, I'm sorry the delivery took longer than expected. As our products are manufactured in France, they can take some time getting delivered to the UK. Orders should not take over two weeks to arrive after placing them. Thank you for understanding. Have a wonderful day!
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Mylene
Rating: 4 out of 5
Fast, accurate delivery
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Marie-Odette
Rating: 4 out of 5
Good iron-on labels for clothes. Easy to install and dryer safe! The shoe labels are practical. Object labels don't hold up so well, though.
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Please do not hesitate to contact us. Good day, Elise, C-MonEtiquette
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Eliana
Rating: 4 out of 5
Water bottles, lunch boxes and mugs with great colors and designs. One of the personalized mugs arrived broken...Courteous customer service, answered my email right away and a new mug was shipped to me in a quick time. I also purchased adhesive labels for school supplies and clothing--satisfied, only downside not being able to stick the adhesive labels directly on clothing.
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Elizabeth
Rating: 4 out of 5
Great stickers for shoes. Adhere really well.
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Sara S.
Rating: 4 out of 5
Water bottle with straw in soft colors, very nice, easy to use for the puppies at home, the quality of the materials seems very good although after a month of use and frequent washing the graphics are already starting to lose pieces. My 3 year old son really likes his water bottle! Customer service from the quick response and fully satisfactory. would recommend the product, to improve perhaps the application of the designs
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Sylvia R.
Rating: 2 out of 5
Labels go in the washing machine
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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PASCAL M.
Rating: 4 out of 5
Order and deadline met
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Carmen
Rating: 2 out of 5
The order was lost and no explanations were given and on top of that they sent it again and of course it arrived when school had already started two weeks ago. The labels are no longer of any use to us. Money lost.
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Response from Petit-Fernand
Hi Carmen, We are sorry for this incident in the delivery of your order. We will try to send you your order as soon as possible. We are sorry that you have arrived late ... We hope it is still to your liking. Good day, Camille Petit-Fernand
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Audrey M.
Rating: 4 out of 5
The quality of the products is good Fast and timely delivery
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Ev
Rating: 4 out of 5
Super quality After several passes through the machine, the label is impeccable.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Degeorges
Rating: 4 out of 5
Nice personalized gourd, but a little too expensive.
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Response from Petit-Fernand
Hello , Thank you very much for your kind feedback ! ?? We regularly have special offers on our website. Have a nice day, Elise, C-MonEtiquette
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Kunde
Rating: 2 out of 5
Disastrous experience from start to finish. Never again.
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Response from Petit-Fernand
Hello, We are sorry that the delivery of your order was not successful. We would also ask you to contact Chronopost, who processed your order from our warehouse. Unfortunately, once the delivery has been dispatched, we no longer have any influence over this. Have a nice day, Elise, Customer Service EsIstMeins
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Sophie
Rating: 4 out of 5
Quality product Fast delivery
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Emanuela
Rating: 4 out of 5
Very good material. Very nice graphics. Fast delivery time. Satisfied, as always!
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Rossella D.
Rating: 2 out of 5
Two orders placed, the first with ordinary delivery (always used in previous years) never arrived; the second order with express delivery payment at 9 arrived a week later than scheduled delivery. First time such a disservice has happened with this company. Excellent customer service, responded quickly and clearly. Refunded all the first order, and refunded shipping charges of the second order.
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Response from Petit-Fernand
Dear Scarlett, Thank you for sharing your experience. We are very sorry for the problems you experienced with the delivery of your orders. We understand how frustrating it can be. However, we are glad that you are satisfied with our customer service, which worked to resolve the situation as best as possible. We strive to constantly improve our services and your report is very helpful to us. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
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Shelley B.
Rating: 4 out of 5
Fantastic labels just took a while to come.
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Baldaccini C.
Rating: 4 out of 5
Efficient and responsive customer service.
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Membre P.
Rating: 4 out of 5
Great, despite the high price.
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Response from Petit-Fernand
Thank you for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We regularly have special offers on our website. Have a nice day, Elise, C-MonEtiquette
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Alexis K.
Rating: 2 out of 5
The labels do not hold up to the first wash at 60 degrees.
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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