The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, the order did not arrive at first. It was kindly restored and dispatched free of charge. Then the 2 deliveries did arrive. I regret that it took so long for us to receive the labels (about 3-4 weeks in total). I find that the labels are difficult to remove from the packaging and are printed too close to the center of the packaging. Otherwise everything is fine, thank you! VG Audrey
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Response from Petit-Fernand
Thank you for your review. We are very sorry that our products are causing you problems. We have just contacted you to get more information about this. Have a nice day, Elise, EsIstMeins
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Philippe B.
Rating: 2 out of 5
The order was quickly received but the labels quickly came off too.... Not great! maybe they should be wider ...
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Response from Petit-Fernand
Hello, Thank you for your feedback regarding the labels. We're sorry to hear that they peeled off quickly after receipt. We will contact you directly to discuss this issue and find an appropriate solution. In the meantime, if you have any further questions or concerns, please let us know. The C-MonEtiquette team
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Laurie Calatayud
Rating: 4 out of 5
Very easy-to-use application. Fair cost Small negative point: you have to switch to 2 lines after a certain number of letters.
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JMB666
Rating: 4 out of 5
Prompt receipt of order
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LA
Rating: 4 out of 5
Very good product and fast delivery.
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lindsayD
Rating: 4 out of 5
very good quality very good quality of the labels but a little difficult to cut out and peel off to put on the clothes otherwise nothing to say wash-wise it doesn't move
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FRANCINE FREYBERGER
Rating: 4 out of 5
Good quality
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Kadidiatou TRAORE
Rating: 4 out of 5
Happy with my order
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customer
Rating: 4 out of 5
Nickel the ironing the label remains always readable thank you for the directions for use it is my second purchase with the episode of back to school for each child in my family
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CHINIARD JEAN LOUIS PATRICK
Rating: 4 out of 5
The products are of quality but the delivery is a problem: same delivery times (2 to 4 days) free if delivered at home but paying delivered at the post office!!!! Find the error!
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Beth
Rating: 4 out of 5
Unfortunately I had the wrong order delivered. This was dealt with quickly and the correct labels where delivered promptly.
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MVV
Rating: 2 out of 5
Delivery time not respected. I ordered a gourd on 24/08, at the time of the order it was announced a delivery between 2 and 4 days. I received it on 13l09.
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Bouboucam
Rating: 4 out of 5
Customizable labels to appeal to children, easy to use, fair price.
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Angélique FAURON
Rating: 4 out of 5
Fast shipping, handy label booklet
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Coly
Rating: 4 out of 5
I am satisfied with my order. Efficient for clothes as well as shoes. I recommend it.
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Melissa Deparpe
Rating: 2 out of 5
Clothing labels peel off
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Response from Petit-Fernand
Hello, We're sorry to hear that the labels aren't holding. We have just contacted you directly to get more details and solve this problem. This will help us to understand what may have happened and to find an appropriate solution. The C-MonEtiquette team
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DANIELA
Rating: 4 out of 5
I would have put 5 stars if it weren't for the problem with the custom water bottle. Let me explain. I purchased this custom water bottle which arrived on time. Upon opening the package, I noticed right away a bulge to one of the designs that already from the first wash (by hand and with a soft sponge) was more ruined. In a short time the other designs were also ruined. Customer service, however, was prompt and very kind and refunded me apologizing for the inconvenience since there was a problem from the beginning. Other than that the water bottle is beautiful and easy to use. Regardless I recommend the product. I put 4 stars only for this small problem but otherwise I can't complain!
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Stephanie BOUZOUMA
Rating: 4 out of 5
This is my first order and I was pleasantly surprised; the finish is identical to what I ordered; the notebook format is very practical and delivery is very fast.
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BILOCQ NOEL
Rating: 4 out of 5
Fast order processing and follow-up
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Nadine
Rating: 4 out of 5
The shipping really took forever ^^
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Response from Petit-Fernand
Hello, thank you for your review. Your order was delivered to you within four days of dispatch. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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Kez
Rating: 4 out of 5
So far so good they've stayed stuck on really well even been in washer and dryer and still stayed on I will buy more nxt year .
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Samantha Pilet
Rating: 4 out of 5
Easy-to-use site, fast delivery, attractive labels. Now it remains to be seen how long it will last!
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Elizabeth
Rating: 4 out of 5
Beautiful product but not convinced they are going to work long term. First wash already lost a couple of labels
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Corine BAMBELA LUNZOLO
Rating: 4 out of 5
Customer care and follow-up
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Fani
Rating: 2 out of 5
The models are really pretty, but the thermal labels don't hold. After the first wash, they've already peeled off, even though I followed the instructions! What a shame!
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Response from Petit-Fernand
Hello, Thank you for your feedback on our labels. We're delighted that you find the designs attractive, but we're sorry to hear that the iron-on labels don't hold after the first wash despite following the instructions. We've just contacted you directly to get more details and solve the problem. The C-MonEtiquette team
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corinne enjalbert
Rating: 4 out of 5
I've been ordering labels from this site for 6 years now, and they're always so high quality, they don't peel off.
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Flavie
Rating: 2 out of 5
The products are great. Apart from a gourd that loses its decoration after a week and a customer service department that hasn't replied to my email in 5 days.
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Response from Petit-Fernand
Hello, We tried to contact you by email to resolve your request, but it seems that the address provided is incorrect and our messages have come back to us. Could you please contact us directly with another email address? This will enable us to process your request as quickly as possible and find a suitable solution. We thank you for your understanding and remain at your disposal for any assistance. The C-MonEtiquette team
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Neut
Rating: 2 out of 5
Fast delivery, well-designed site but low quality product for the high price.
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Response from Petit-Fernand
Hello, We are delighted that you found our site well designed and that delivery was quick. However, we are sorry to hear that the quality of the product did not meet your expectations. We take your feedback very seriously and will share it with our team to improve the quality of our products. If you have any further questions or would like to discuss your experience in more detail, please do not hesitate to contact us. We look forward to providing you with a better experience with your next order. The C-MonEtiquette team
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Betty
Rating: 2 out of 5
I'm disappointed with my experience following a first order on the site that I should have received before the start of the school year. First of all, the parcel arrived completely damaged and opened at the post office with items missing. I had to return the order, thinking that the items had been stolen. The postman advised me to refuse the parcel, which was confirmed by the site advisor I spoke to on the phone. The problem was that the items were out of stock and the consultant didn't mention this to me. What's more, I had to wait 2 weeks to receive my second order, even though it was supposed to be sent without delay (which was promised to me by the site's consultant), but she preferred to wait for the order to be returned incomplete, which is not commercial. As a result, I've been unable to label my child's school supplies for the start of the new school year and have had to complete my order elsewhere.
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Response from Petit-Fernand
Hello, We are very sorry to hear that your experience with our service did not live up to your expectations. We understand your frustration with the situation you have described. We have taken note of your feedback and will pass it on to our team to improve our service. We apologize for any inconvenience caused and for any miscommunication regarding item availability and delivery times. The C-MonEtiquette team
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FATMA D
Rating: 4 out of 5
Fast ordering on the site, choice of colors and motifs, and calligraphy. Price a little high for the quantity. Fast delivery.
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Celine Bongain
Rating: 4 out of 5
Easy to customize, fast shipping
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cliente
Rating: 4 out of 5
Products conform to the Visual and quality great even after several machine washes and price not excessive Large choice of pattern and color
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Nathalie Mast
Rating: 4 out of 5
Very satisfied
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benoit
Rating: 4 out of 5
Very good products but long delivery
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Stephane MARIE
Rating: 4 out of 5
Very good product
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Brooke
Rating: 2 out of 5
Fantastic quality, however they come off in the washer which I'm a little disheartened about due to them been for school uniform.
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Virginie
Rating: 4 out of 5
Complies with my order.
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