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P
Rating: 4 out of 5
Labels are correct and adhere well to the garment. Fades a little over time!!!
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2 and 4 stars
Reset filtersN
Rating: 4 out of 5
Hello, these labels were offered to me by Gemo. I had no use for them so I offered them to my daughter who is expecting a baby in November. She was delighted except that she didn't know the baby's name yet so we had to put just the surname. She thought they were nice. Fast delivery
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M
Rating: 4 out of 5
Nice and easy to use labels. I would like to have some new images to use and be able to customize different label shapes in the same package
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S
Rating: 2 out of 5
The delivery was perfect, but unfortunately the labels didn't fit on a 30-pack, so I had to reapply about 15 of them. Too bad
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Response from Petit-Fernand
Hello, We are delighted that the delivery was perfect. However, we are sorry to hear that the labels are not holding properly after several washes. To better understand this problem, we have just contacted you directly by e-mail. The C-MonEtiquette team looks forward to hearing from you.
N
Rating: 2 out of 5
The colours aren't as vibrant. The red looks faded and orange. Also the image I chose is off centre so they just look quite poorly made this time. Shame as I order every year!
H
Rating: 4 out of 5
Easy-to-use interface. Fast order delivery
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L
Rating: 4 out of 5
The product is very good it's just a bit expensive
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E
Rating: 4 out of 5
Satisfied with the labels but still the same motifs
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M
Rating: 2 out of 5
Hello, I can't peel off the labels to stick them on the clothes. I've ordered from you before and this is the first time this has happened. Could you please send me another label. I can help with delivery costs if necessary. I remain at your disposal. Yours faithfully Mrs FOURNIER Mélanie
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Response from Petit-Fernand
Hello Mrs Fournier, We're sorry to hear that you're experiencing difficulties with the labels. To better understand the problem and analyze what may have happened, could you please send us photos of the labels by e-mail or call us directly? This will enable us to find an appropriate solution and help you as best we can. The C-MonEtiquette team
A
Rating: 4 out of 5
Wide range of products to choose from and customize. Very good quality. Not overpriced.
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C
Rating: 2 out of 5
Unfortunately, I did not have the pleasure of receiving the labels. In the first order already late they kindly sent everything back to me, but this second shipment also failed. I hope to at least receive a refund.
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Response from Petit-Fernand
Good morning Caterina, we sincerely apologize for the inconvenience you experienced. The labels were sent twice, including one shipment made at our expense, and we are sorry that they did not arrive. We wanted to inform you that the refund has already been made. We thank you for your understanding and remain available for any further clarification. Good day, Chiara, Petit-Fernand
C
Rating: 4 out of 5
All in all, everything went well, the delivery times were good and respected, and the product conformed to my order. However, these were iron-on labels, which are applied using the greaseproof paper normally supplied! And the label booklet didn't include any sheets. It's this drawback that tempers my satisfaction.
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M
Rating: 2 out of 5
Hello labels. Doesn't stick well, even when pressed hard. Peels off quickly with the first wash
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Response from Petit-Fernand
Hello, We are very sorry to hear that the labels are coming off, which is quite abnormal. So that we can understand exactly what has happened and find a solution, could you please contact us with photos of the affected labels? The C-MonEtiquette team
M
Rating: 4 out of 5
C-MonEtiquette is an easy-to-use site. I ordered for the first time 3 years ago because I saw an advert on social networks, and I haven't been disappointed with my book of labels for everything (objects, clothes and shoes) this year I've only recommended object labels, and I've found it great to be able to choose the style of label you want rather than getting a book of different labels, and to be able to personalize them at any time.
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C
Rating: 4 out of 5
very good product, very useful, products vary
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A
Rating: 4 out of 5
I paid extra to have tracking of the shipment. I had to contact customer service because the shipment has not yet been delivered and twice they replied that there is no tracking for my shipment. Very disappointed to have paid for a service that in fact was not given to me!!! ***Update of 13/09*** the company provided me with Italian tracking and apologized as the previous emails were automatic replies. The shipment arrived yesterday as they were responding to me. The product looks nice and neat and lives up to expectations. Aside from the hiccup, I would say that for the expense incurred the customer service is attentive.
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C
Rating: 4 out of 5
Price a little too high. That's why I don't give it the highest rating.
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S
Rating: 4 out of 5
The only drawback is that the label has to be glued to another label to withstand washing. Otherwise perfect
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C
Rating: 4 out of 5
beautiful quality
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D
Rating: 2 out of 5
The 24-hour delivery, which is quite expensive, was not respected and I received my parcel 2 days later. Not normal. However, the prints were in order and there were no problems with the product.
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J
Rating: 4 out of 5
The product is small compared to the image, a little disappointed with the size, otherwise the rest is fine.
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F
Rating: 2 out of 5
Product did not arrive
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Response from Petit-Fernand
Buongirno Francesca, Thank you for contacting us. We regret to inform you that we have found no record of your request regarding the product not arriving. We will make sure to contact you as soon as possible to provide assistance. We remind you that for future needs, it is very important to contact us directly so we can offer you timely support. Thank you for your understanding. Clare, Petit-Fernand
M
Rating: 2 out of 5
Not great, doesn't hold on all garments, already found 5 labels in the washing machine, yet I put them on the garment label and pressed on them for a long time. A bit disappointed.
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Response from Petit-Fernand
Hello, We are very sorry to hear that the labels are coming off, which is quite abnormal. So that we can understand exactly what has happened and find a solution, could you please contact us with photos of the affected labels? This will help us solve the problem quickly. The C-MonEtiquette team
N
Rating: 4 out of 5
Very pretty and high quality water bottles. My only regret is that the straw bottle is a bit complicated to open for a 4 year old...it's not that logical and it leaks when you open it upside down. I also ordered 2 logs for the schoolbag, very pretty, but it's a shame they don't come with a little thread to hang them on. As for the labels, they're perfect - you can't really tell the size on the web, and in the back-to-school pack I'm missing labels for pencils and felt-tips.
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J
Rating: 4 out of 5
Labels received promptly but colors a little faded
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S
Rating: 2 out of 5
Disappointed. The labels come off one by one with each wash and I find some stuck on other clothes... in the drum of the machine... I thought I'd make my life easier... but there's nothing like a marker on the garment label... I won't make the mistake of cutting them off again...
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Response from Petit-Fernand
Hello, We're very sorry to hear that the labels didn't meet your expectations. We fully understand your frustration. We have just contacted you to discuss the situation and find a suitable solution. We hope to be able to resolve this issue quickly and satisfy your needs. The C-MonEtiquette team
P
Rating: 4 out of 5
Perfect personalized water bottle, very pretty and very functional for my 2 1/2 year old little boy. First batch of labels arrived in the name of another child. I called customer service again and they sent me back the right batch of labels 10 days later. Too bad they arrived after school started. The labels are very pretty, my son loves them with the little gorilla.
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M
Rating: 4 out of 5
Very good value for money. The self-adhesive labels for clothing are great, they hold up through many washes. The labels for equipment are also good. Delivery is very fast. The choice is varied. I've been buying them for my 2 boys for several years now and I'm always satisfied.
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B
Rating: 4 out of 5
very cute, however don't stay in certain materials in the wash. Eg school skirts have had two new stickers in after the wash.
C
Rating: 4 out of 5
Well received the labels I ordered for my daughters. Plenty of choice to personalize them as you like and enough to stick on all the clothes. Thank you
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B
Rating: 4 out of 5
Good quality and fast shipping!
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L
Rating: 2 out of 5
My order didn't arrive at all and my little boy started school without any of his clothes labelled. Customer Services resent however I received someone else's order. Not reliable, would not recommend.
N
Rating: 4 out of 5
The labels arrived, but it took a good 12 days... a little too long.
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M
Rating: 4 out of 5
Unfortunately "C-Monetiquette" reversed my order with that of someone else. But they quickly took charge of my complaint and called me quickly by phone. So I got my labels after the start of the school year, which was a pity. But the quality is good and the labels are great!
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A
Rating: 2 out of 5
Unfortunately, most of the labels fell off after the 1st wash.
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Response from Petit-Fernand
Hello, We are very sorry to hear that the labels did not meet your expectations. We fully understand your disappointment. We have just contacted you to discuss the situation and find a solution that will suit you. We hope to solve this problem quickly and provide you with all the help you need. All the best, The C-MonEtiquette team
V
Rating: 2 out of 5
Ordine effettuato 28/08
mia figlia inizia scuola il 12/09 e ancora niente
penso non arriveranno più visto altre recensioni negative
regalate 14 euro circa! Mai più
L
Rating: 2 out of 5
I ordered three packs, and the different label pages were mixed up in the packs.
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Response from Petit-Fernand
Hello, We understand that mixing label pages in packs can be inconvenient. However, we hope that this does not affect the use of your labels and that you manage to use them despite this incident. If you need anything else, please don't hesitate to contact us. The C-MonEtiquette team
C
Rating: 4 out of 5
Top for putting on business
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E
Rating: 4 out of 5
It's a shame there aren't any of the old formats, but otherwise top design and quality. I recommend it because it's so practical!
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J
Rating: 4 out of 5
Very practical labels for my part sticky hold very well! The little bmole is a bit small for my taste! And the delivery was a bit long compared to the reviews I'd read before.
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