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Y
Rating: 4 out of 5
Great labels... too bad I had to wait so long to receive them: over a week.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 907 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good experience. Fast delivery. We offer personalized labels with many choices! A minor complaint is the lack of diversity in the first and last names on the advertising items. Personalization is for everyone, not just "Luna and Thomas".
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E
Rating: 4 out of 5
Fast delivery
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S
Rating: 4 out of 5
Delivery was on schedule
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M
Rating: 2 out of 5
The garment labels are in order, but all the object labels have a printing defect, with a white unprinted area of 1 to 2mm on the left, due to the printing offset on the self-adhesive board. The offset is very visible, as the label normally has a dark blue background. I wonder about the controls. It's a disappointing experience.
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Response from Petit-Fernand
Hello, We're very sorry to hear that the object labels have a printing defect. This is absolutely not in line with our quality standards, and we understand your disappointment. We have just contacted you directly so that we can offer you a quick and appropriate solution to this problem. All the best, The C-MonEtiquette team
A
Rating: 4 out of 5
This is the first time I order. The labels are beautiful. Well, I got some of my boys' labels mixed up in the notebooks. On the other hand, some labels are not resistant to washing. I put the iron-on labels on my son's first-grade boxers. Two days later, I put them in the washing machine, and some came off and others cracked. So the iron-on labels aren't great and I'm a bit disappointed.
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K
Rating: 4 out of 5
Nice labels, but the parcel is missing the greaseproof paper.
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N
Rating: 4 out of 5
The labels are of good quality and very practical for back-to-school. I'm delighted. Nathalie
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M
Rating: 2 out of 5
The labels are superb and very easy to apply, but the first time my daughter's denim jacket is washed at 30°, the label comes off....
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem with your labels. This comes as a great surprise to us, and we'd like to help you resolve the situation as quickly as possible. To do so, we invite you to contact our customer service department as soon as possible, providing photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team
F
Rating: 4 out of 5
Aesthetic labels that stick well Practical
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C
Rating: 2 out of 5
The water bottles for children are really very pretty and the finish is top-notch, but I'm very disappointed because they're not at all leak-proof enough for children to carry around. My daughter can't leave it in her school bag without risking her notebooks... It's a real shame, especially at this price...
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M
Rating: 4 out of 5
Stable value for money.
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N
Rating: 4 out of 5
Fast response, consumer-friendly problem solving
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Response from Petit-Fernand
Hello, thank you very much for your great review! Have a nice day, ? Elise, ItIsMine
B
Rating: 4 out of 5
It's a great experience because the labels can be customized, they're easy to apply and durable.
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M
Rating: 4 out of 5
Speed and quality
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Y
Rating: 2 out of 5
I did not receive the labels in the time stated on the order and I received them in a SEUR receiving center that was not the one I had chosen when I made the purchase. And no one notified me of the change. Finally, the package was quite damaged. Unfortunately we will not order anything from here again. I can send photos of what I am referring to
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Response from Petit-Fernand
Hello, We are sorry for this delay in delivery. Regarding your order, we have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
M
Rating: 2 out of 5
Hello I was really disappointed by the low quality of the products I bought once I received them.
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Response from Petit-Fernand
Hello, We are sorry to hear that you are experiencing a problem with your order. Please contact our customer service department as soon as possible and provide us with photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team
J
Rating: 2 out of 5
Unfortunately I bought a gourd and a lunch box for my son who is starting kindergarten, and they are not suitable for a 3 year old, he can't open his lunch box or his gourd and I have to force him to. At the price I paid for them, I'm sorry.
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S
Rating: 4 out of 5
Ships on time, perfect labels. A bit expensive though...
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G
Rating: 4 out of 5
Beautiful and practical products, fast shipping
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J
Rating: 4 out of 5
I find the products to be of high quality. The downside is the delivery time. I think it could be quicker, especially with back-to-school approaching. However, I recommend the site and the products.
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C
Rating: 2 out of 5
Disappointed with the quality of the products supplied, in particular the iron-on labels (a break that doesn't hold) and the shoe labels, which my 2.5-year-old daughter was able to remove without any problem.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're disappointed with the quality of the labels. We fully understand your frustration and would like to resolve this issue. We will contact you directly to discuss the situation in detail and find a solution that works for you. The C-MonEtiquette team
N
Rating: 4 out of 5
Good quality but expensive
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A
Rating: 4 out of 5
Good idea, in line with current expectations. Well designed site. Delivery on time. BUT, on the 2nd day, the image application on the gourd was damaged (chip, probably from a small shock).
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M
Rating: 2 out of 5
I'm very disappointed with the iron-on labels, although I followed the instructions, they come off the garments.
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Response from Petit-Fernand
Hello Magali, We find it unusual that you have encountered a quality problem with your order. We understand your frustration and would like to resolve this issue as soon as possible. Please contact our customer service department. We'll be happy to help you find a solution tailored to your needs and offer you the support you need to resolve this situation. The C-MonEtiquette team
M
Rating: 4 out of 5
Delighted with my purchase. The only downside is that the shoe tags don't hold.
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L
Rating: 4 out of 5
Very good, I'm very happy
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C
Rating: 4 out of 5
I've been ordering from c mon étiquette for 7 years and I've never been disappointed. The labels are dishwasher and washing machine resistant, respectively - top!
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A
Rating: 2 out of 5
The choice of prints is great, the bottles are beautiful but I'm very disappointed, the design started to come off after a week, as well as a letter from her first name ?? even though we take good care of it. I wouldn't recommend it.
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Response from Petit-Fernand
Hello, We find it unusual that you have experienced a quality problem with your order. We understand your frustration and would like to resolve this issue as soon as possible. We will contact you directly to discuss the situation and find a solution tailored to your needs. We are committed to providing you with the support you need to resolve this issue satisfactorily. The C-MonEtiquette team
S
Rating: 2 out of 5
I bought a very pretty personalized water bottle, but it's dangerous because it's not watertight. It emptied into my son's schoolbag and I'm sure (because I've checked it a thousand times with my husband) that it wasn't us who didn't close it properly. I've written to customer service and so far there's been no reply.
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Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced a leaking problem with your personalized water bottle. We understand the importance of resolving this problem quickly. We will get back to you as soon as possible to find a suitable solution. The C-MonEtiquette team
C
Rating: 2 out of 5
I ordered my son's labels on 19/08, to this day I still have nothing. I have not noted any business. I am really not satisfied. Sincerely
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Response from Petit-Fernand
Hello Céline, Your order has been resent due to the non-receipt of the initial shipment. We hope you have received it correctly this time and that you like the products. The C-MonEtiquette team
M
Rating: 4 out of 5
Sav au top 1st order not received. I was contacted by customer service who arranged for my order to be sent back to me, which arrived just before the start of the new school year, at no extra charge. Thank you, Sav!
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M
Rating: 4 out of 5
Product arrived quickly.
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Response from Petit-Fernand
Hello, great, we're delighted! Have a nice day, ? Elise, EsIstMeins
D
Rating: 2 out of 5
The stickers don't seem to have been cut properly. They were very hard to remove from the backing and when I did manage to remove one it was all misshapen on the corners.
P
Rating: 4 out of 5
Fast delivery, TOP labels and water bottles!
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A
Rating: 4 out of 5
Perfect for label quality
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S
Rating: 4 out of 5
Fast and careful delivery, but still rather expensive for labels - what a shame!
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L
Rating: 4 out of 5
Product sent quickly, easy to use, but the iron-on labels come off after 2 washes, which is a shame.
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N
Rating: 2 out of 5
I have not yet received my order and so I had to find a plan B to label the supplies for my child who came home this morning.
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Response from Petit-Fernand
Hello, We are sorry to read that you have not yet received your order by the postal service. Our Customer Service department has just contacted you to suggest a solution. Have a nice day, Camille C-MonEtiquette
R
Rating: 4 out of 5
Fast delivery
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