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U
Rating: 4 out of 5
Very good presentation, the only thing that took a little while.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 801 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 2 and 4 stars
Reset filtersM
Rating: 4 out of 5
This is the 1st time I've ordered from your site. The result is exactly what I ordered and delivery was fast. The only drawback is the 2-line clothing labels, which are very difficult to remove from the backing and are therefore all corroded when I put them on my clothes.
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F
Rating: 2 out of 5
Unfortunately, the stickers only arrived after 3 weeks because something went wrong with the shipping.
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Response from Petit-Fernand
Hello, I am very pleased that your order has arrived and hope that you like it! However, we are sorry that you had a bad experience with the post office. Have a nice day, Elise, Customer Service EsIstMeins
G
Rating: 4 out of 5
As always with this company, it was a really easy process to choose the options to create my labels. I also love the presentation of the labels when they arrive in their little book, and always with extra lovely stickers. The only thing that surprises me is that there aren't more options for the little images on the labels. It seems quite a random and limited range. Sometimes the labels are a little difficult to pull off the sheet as they haven't been perfectly cut from the surround. I'll still continue to order all my labels here though as they are very good quality and really do stay put on clothing labels.
E
Rating: 4 out of 5
Great customer service and lovely product.
B
Rating: 2 out of 5
I didn't receive the stickers I ordered but those of another child. I don't like the fact that my child's name is now circulating somewhere else.
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Response from Petit-Fernand
Hello, we are sorry to hear about this mixed-up order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
N
Rating: 4 out of 5
Great, but it's a shame that each label with the child's name doesn't come with a separate notebook, which makes it difficult to give as a gift.
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Y
Rating: 4 out of 5
The stickers seem to be of good quality, although they took a long time to arrive.
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F
Rating: 2 out of 5
My request to change the label was not taken into account. I made a mistake and quickly sent a request for a change which went unanswered. Too bad
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Response from Petit-Fernand
Hello, We're very sorry, we had indeed made the change to your order, as evidenced by our previous email exchanges. We have just contacted you again to help you. Have a nice day, Camille C-MonEtiquette
C
Rating: 2 out of 5
I order clothes labels every year from you but this year the labels were not cut properly and some of them tested and the others were really hard to rem
Response from Petit-Fernand
Dear Stephanie, Thank you for reaching out to us regarding your order. We understand your frustrations and appreciate your feedback. Regarding the quality concerns you've mentioned, we are sorry to hear that you are experiencing issues. However, we were unable to find any prior complaints linked to your account, which prevented us from addressing this issue sooner. Our customer service team will be in touch with you shortly to discuss this matter and how we can assist you further. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Chiara Petit-Fernand
A
Rating: 4 out of 5
Always so satisfied with the products ordered, the customer service is very reactive in case of problem, just TOP!
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A
Rating: 4 out of 5
Loyal to the company since 2017, I will not change, quality labels, I regret that you no longer make the bottles of before. Top quality even after several washes etc.
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M
Rating: 4 out of 5
Order received quickly. Very good label, very nice.
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L
Rating: 4 out of 5
Fast, careful delivery. The gourd seems to be of good quality
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S
Rating: 4 out of 5
Very nice and durable stickers. Unfortunately made a mistake with the size, perhaps overlooked the instructions.
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Response from Petit-Fernand
Hello, we are sorry that the size you ordered was not the size you wanted. We still hope that you will be able to use the labels. ??? Have a nice day, Elise, EsIstMeins
V
Rating: 4 out of 5
I would have liked quicker postage but the product is great.
G
Rating: 4 out of 5
I'm quite happy I order every year
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J
Rating: 4 out of 5
As described. We'll see over time and with the machines if it holds up.
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T
Rating: 4 out of 5
Gourde is good quality in general, but the personalized stickers get damaged very quickly after only a few hand washes and cotodien use. The sticker for a snack box arrived with lots of bubbles... not very well applied, nor pretty.
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S
Rating: 4 out of 5
Fast delivery. Very good quality labels.
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C
Rating: 2 out of 5
The labels I received are not what I ordered. They arrived very quickly but I am disappointed.
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Response from Petit-Fernand
Hello, We're sorry to hear that your order is not to your complete satisfaction. Our Customer Service has just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
V
Rating: 2 out of 5
All my name and surname labels come off in the wash and stick in the drum of the washing machine.
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Response from Petit-Fernand
Hello Valérie, Thank you for taking the time to leave us your comment. We are very sorry that your labels are coming off after washing. Our Customer Service has just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
L
Rating: 2 out of 5
I placed a back-to-school order for the children. It took 10 days for delivery, but I still hadn't received it, so I sent an e-mail. An automatic reply was sent to me at first, giving me 2 options. I chose to return my order. Then another e-mail telling me that my order had left and to wait. But there's still no news of it and no reply from you informing me of the progress of my claim. I understand that we're in the summer, so I'll be patient. Even if I think it might be complicated for me to prepare for my children's return to school.
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Response from Petit-Fernand
Hello Laura, We're sorry to read your message. Our Customer Service department has just contacted you again to help you. In the absence of a return from you, we thought your order had been delivered. Have a nice day, Camile C-MonEtiquette
C
Rating: 4 out of 5
Convenient, clear and fast, plus a promotional code that I was able to take advantage of. I'll tell everyone about it.
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E
Rating: 4 out of 5
Ordered for several years , Nothing to say perfect .
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I
Rating: 4 out of 5
Very practical and resistant to repeated washing. Fast delivery.
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A
Rating: 4 out of 5
Like every year, I place my order and I'm not disappointed.
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C
Rating: 2 out of 5
The labels/stickers are getting smaller and smaller and they take longer and longer to arrive. I do not know if I will repeat the truth, before they were much better and more quantity and bigger.
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Response from Petit-Fernand
Hello, We vary the sizes of our products to better suit the needs of parents. We are working with the carriers to ensure that the delivery times they advertise are met. We are very sorry for this inconvenience. Good day, Monica Petit-Fernand
A
Rating: 4 out of 5
Hello, Despite a malfunction of paypal, which had initially made me give up my wish to buy, I placed an order anyway, because paypal has quickly recovered! I was completely satisfied with the receipt of our order.
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Y
Rating: 4 out of 5
The stickers are very difficult to remove. In some cases, the foil comes off with the rest.
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you for more information. Have a nice day, Elise, EsIstMeins
A
Rating: 2 out of 5
Practical gourd for a child, but not even 1 month after I bought it, the patterns have peeled off and disappeared!!!! 24e the gourd we hope better quality!
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Response from Petit-Fernand
Hello, we are sorry that the quality of our products does not suit you. We will try to find a solution to your problem. Have a nice day, Eva - C-Monetiquette
M
Rating: 4 out of 5
Not enough little labels for pencils! Otherwise, we'll have to see whether the labels hold or not...
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O
Rating: 2 out of 5
With my first order I was thrilled, but with my second order I was a bit disappointed with the price and delivery :( There was something cheaper.... . And of the same quality
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Response from Petit-Fernand
Hello, we are sorry that your order did not meet your expectations. We have just contacted you to get more information about this. Have a nice day, Elise, Customer Service EsIstMeins
F
Rating: 4 out of 5
Every year I order back-to-school labels and the kids love them because there's so much choice.
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G
Rating: 4 out of 5
Very cute and they stick well , the ones for the items are amazing because I washed the water bottles and snack holders always in the dishwasher and the sticker stayed there for two years!
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Response from Petit-Fernand
Good morning, your compliments fill us with joy! Thank you for choosing our products. ?? Elise, Petit-Fernand
L
Rating: 4 out of 5
Very professional company that is responsive and does everything to satisfy.
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N
Rating: 4 out of 5
Very good products, they keep the freshness it is top small downside the smell and taste of the plastic straw of the gourd child I took time to get rid.
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M
Rating: 4 out of 5
Received quickly, quality as expected, labels as expected
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S
Rating: 4 out of 5
The choice of background, font, color, etc. allows for real personalization. For the gourd I was expecting an engraving and not a sticker.
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A
Rating: 4 out of 5
Customizable labels in different colors and sizes. For little ones, the left and right labels are a great help. Indispensable for school, camp and leisure centers. A small budget is required, as many are needed.
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