Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 915 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2 and 4 stars

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S
Sandra
Rating: 4 out of 5
Good quality labels, fast delivery. Please note that for small label sizes, there is no drawing, just the name; the children were very disappointed...
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Julie Mm
Rating: 2 out of 5
I ordered (acknowledgement of receipt received, invoice received, account debited) but I can't find my order on my account...
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Response from Petit-Fernand
Hello Julie, Without an order number, we don't have access to your history. Please contact us so that we can help you! We are available Monday to Friday from 9am to 5pm by e-mail and from 9:30am to 12pm and from 2pm to 5pm by phone.?? Have a nice day! Sarah, CMonEtiquette
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Renate G.
Rating: 2 out of 5
Visually it is very nice. Unfortunately, the labels on some items of clothing come off again after washing.
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Response from Petit-Fernand
Hello Renate, We are sorry that you are having a problem with your order. We have sent you an e-mail to find a solution. Have a nice day, ? Sarah, ItIsMine
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Angie
Rating: 4 out of 5
Pretty but expensive
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Please note that we regularly offer promotional offers!?? Have a nice day, Elise, C-MonEtiquette
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Hägi
Rating: 4 out of 5
I am completely satisfied, thank you for the fast delivery ?
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Response from Petit-Fernand
Hello, thank you very much for your great review. We are delighted that you like your order. ? Have a nice day, Elise, EsIstMeins
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Laure Sav
Rating: 2 out of 5
Very few labels... disappointed with the number for the advertised price of the product.
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Response from Petit-Fernand
Hello, We are sorry that your order did not bring you complete satisfaction. You have chosen a Discovery Pack in partnership with TAO containing 20 labels for the price of 2. This pack allows you to discover our products :) Outside this pack, you can choose the number of labels you wish to receive individually, according to your needs. We'll be happy to answer any questions you may have. Have a nice day, Camille C-MonEtiquette
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Giulia M.
Rating: 4 out of 5
the labels are nice, as described. the adhesive ones I bought though sometimes peel off in the washing machine.
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Response from Petit-Fernand
Good morning Giulia, how nice to hear that you liked our products. Thank you for choosing us! ?? Chiara, Petit-Fernand
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Meggy
Rating: 4 out of 5
Fast and efficient
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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bibiche
Rating: 4 out of 5
The labels are of good quality now it remains to be seen if they don't come unstuck and I'll soon be for my daughter's summer camp. The delivery is fast, bravo!
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Bianca S.
Rating: 4 out of 5
This is the second time I've ordered and I'm very happy with the name labels. The only thing I've noticed is that when I wash an item of clothing more often, the label hangs off a bit. However, you can easily fix and improve this with an iron. The design is also just as you would expect. I can highly recommend it and would buy my children's name labels here again and again ????
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Response from Petit-Fernand
Hello Bianca, Thank you for taking the time to leave a great review. ?? Have a very nice day, Elise, EsIstMeins
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Céline Noiret
Rating: 4 out of 5
Fast efficient good quality A little expensive
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! We also offer sliding-scale prices for labels, and promotional offers are regularly posted on our website.... Have a nice day, Elise, C-MonEtiquette
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Ludovic Zoppe
Rating: 4 out of 5
Edit: After 2 days of school, the water bottles are leaking into the bag... These are the new ones, the ones with the straws. ?? Labels are always top-notch and hold much better than other brands. I'm used to ordering from this site. One of the 2 water bottles has defects on the patterns (holes and bubbles) and on the canvas bag, there's a hole on the first name print. Customer service sent me back a flawless bottle. Today, September 11, I'm still waiting for the canvas bag to be restocked. Customer service is very responsive and understanding.
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. I've just contacted you to find out more and suggest a solution. ?? Have a nice day, Elise, C-MonEtiquette
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Vanessa Custinne
Rating: 2 out of 5
Hello, I've been using your labels for all my son's clothes for several years now, with several different orders and never a problem. Unfortunately, this time I'm very disappointed with the quality of the labels. I used them on all the clothes my son took with him to seaside classes, and out of twenty or so labels, 7 came off in the 1st wash, whereas the old ones have been on some items for years and despite dozens of washes have never moved.
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Response from Petit-Fernand
Hello Vanessa, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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rosine seigler
Rating: 4 out of 5
It's positive, nice color text, but it's still expensive. Your company must continue. Your products are not bad.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Sabrina Fittipaldi
Rating: 2 out of 5
I received them quickly, they're easy to use, but the iron-on labels don't stay on after the 1st wash, disappointing, useful for a school trip but not for a whole school year, so I find the price high for something that doesn't last over time.
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Response from Petit-Fernand
Hello Sabrina, We're sorry to hear about the inconvenience with your order. We are here to help you as best we can. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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veronique dombey
Rating: 4 out of 5
satisfied with labels
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Response from Petit-Fernand
Hello Véronique, Thank you for your feedback! Lovely day to you, ? Elise, C-MonEtiquette
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Manon Verhague
Rating: 2 out of 5
Label finally received after an unexpected delay, I had calculated rather well in time to have the delivery on time, but Chronopost was late. I don't understand some of the delivery steps that send my parcel back from where it was to make it come back again. In short, my son went off to school without me being able to use the labels. I have no doubts whatsoever about the C-monetiquette team, who I think do a very good job, the labels look great and are of good quality, but I haven't used them yet, so thanks to them anyway. Too bad things didn't work out with the carrier.
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Response from Petit-Fernand
Hello, We're sorry to hear that your order arrived late. ?? But we hope they will be useful in the future. Have a nice day, Elise, C-MonEtiquette
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laura israel
Rating: 2 out of 5
Sorry the gourd is very pretty, but it leaks not waterproof at all, my son's bag soaked every day, we haven't even used it for a week :( so bof bof
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Aurelie Cortes
Rating: 4 out of 5
Very good quality and fast delivery
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Response from Petit-Fernand
Hello, Thank you so much for your heartfelt feedback! ?? A lovely day to you, Elise, C-MonEtiquette
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Virginie Biet
Rating: 4 out of 5
Good product
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Benjamin Roualdes
Rating: 4 out of 5
Everything is perfect
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Response from Petit-Fernand
Hello, Thank you so much for your heartfelt feedback! ?? A lovely day to you, Elise, C-MonEtiquette
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Nh
Rating: 4 out of 5
Very pretty and practical
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Flavie
Rating: 4 out of 5
I've ordered from you twice now, I was delighted the first time, a little downside last year, the "object" labels all came off on my son's pencils after a few days, maybe just a defect... Otherwise, no worries about the clothes labels.
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Response from Petit-Fernand
Hello Flavie, We're sorry to hear about this problem with your order. Could you please contact us so that we can suggest a solution? We look forward to hearing from you. Elise, C-MonEtiquette
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laura nigou
Rating: 4 out of 5
pretty but poor
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Response from Petit-Fernand
Hello Laura, Thank you very much for your review. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Fatima Verroquet
Rating: 2 out of 5
There's already 1 iron-on label that's peeled off, even though I put it on just 15 days ago....and I respected everything.....
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Response from Petit-Fernand
Hello Fatima, We're sorry to hear about the inconvenience concerning your order. We've just contacted you to find out more. Have a nice day, Elise, C-MonEtiquette
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Antonino S.
Rating: 4 out of 5
Good morning order arrived on time, I purchased two custom water bottles in my opinion beautiful, the only flaw very delicate, after a week some stickers came off, otherwise excellent thermal! I contacted customer service by sending attached photos, they immediately apologized by forwarding me a new water bottle and contacting production for the incident so they can solve the problem in the future! Good job guys this is the way to work!
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Response from Petit-Fernand
Good morning Antonino, Thank you for your feedback and your trust. I hope the new water bottle will arrive as soon as possible! ?? Good day, Chiara, Petit-Fernand
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Maria T.
Rating: 4 out of 5
Product conforms to the description. Quick service . Good experience which I have repeated.
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Response from Petit-Fernand
Good morning Maria Teresa, What a pleasure to read your positive comment. Thank you so much for sharing your opinion and for your confidence ?? Good day, Chiara, Petit-Fernand
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Charlotte Jamot
Rating: 4 out of 5
The labels are as nice as ever, but when I ordered 2 sets I would have liked 2 sets with 2 sets of stickers, 2 different notebooks as on previous occasions. I wanted to give them to 2 children and have to cut the notebook in 2... It's not much, but it's not a great gift.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Amandine R.
Rating: 4 out of 5
I came across your site totally by chance and I must admit I was afraid it was a scam. I received my labels in 3 working days and the result is consistent with the visual on the site. I took the minis to put on my archery arrows and it's perfect! There's just one small problem: if you order before creating an account, you can't track your order, which is a bit of a shame.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We're always here to help you in any way we can!?? Have a nice day, Elise, C-MonEtiquette
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Client
Rating: 2 out of 5
The iron-on labels are pretty but wash out. I'm disappointed.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more details. Have a nice day, Elise, C-MonEtiquette
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Djinedie Traore
Rating: 4 out of 5
Hello. The quality is magnificent.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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pascal mun
Rating: 2 out of 5
Out of two orders,only one arrived,regrettable. No possibility of control, no follow-up, payment made for a totality. Bad experience
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Response from Petit-Fernand
Hello, Thank you very much for your email. We are sorry that you have not yet received your order. You were unable to track your order, as you chose standard shipping without a tracking number. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Manuella LENEUTRE
Rating: 4 out of 5
I received my parcel on time and very well done.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
C
chantal
Rating: 4 out of 5
Very happy with my purchase, the labels are top notch. And very responsive customer service.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We're always here to help you in any way we can!?? Have a nice day, Elise, C-MonEtiquette
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Invité
Rating: 4 out of 5
Despite a first order that did not arrive because of the post! C my label reacted very quickly and my order is there!
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We're always here to help you in any way we can...? Have a nice day, Elise, C-MonEtiquette
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Adeline T
Rating: 2 out of 5
The labels are always very pretty, but this time I was very disappointed with my order. The self-adhesive labels for objects, clothes and shoes only lasted 48 hours. First time this has happened with C my label.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Anna
Rating: 4 out of 5
The item was delivered without a hitch.
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Response from Petit-Fernand
Thank you very much for ordering from us. We are delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Caroline Massem
Rating: 4 out of 5
Very good print quality 4 stars because it doesn't always stick 100% sometimes it comes off in the first wash.
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Response from Petit-Fernand
Hello Caroline, Thank you very much! We've just contacted you to suggest a solution? Have a nice day, Elise, C-MonEtiquette
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Lucie Gruny
Rating: 4 out of 5
I contacted customer service because of a fault with my gourd. The person I spoke to was very pleasant and the problem was resolved very quickly. Customer service is easy to contact and very responsive?
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Response from Petit-Fernand
Hello Lucie, Thank you very much for your feedback, we're always here to help you as best we can! ?? Have a nice day, Elise, C-MonEtiquette
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Pignone J.
Rating: 4 out of 5
Products as described. Useful and with beautiful graphics.
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Response from Petit-Fernand
Good morning Jessica, What a pleasure to read your message. Thank you very much for your confidence? Good day, Chiara, Petit-Fernand