The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
An error when I received my order, a part had been forgotten. Customer service was very reactive and sent me back the forgotten part immediately.
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Response from Petit-Fernand
Hello, We're sorry again for the inconvenience and hope you enjoy the rest of your order. We are always here to help you in any way we can. Have a nice day, Elise, C-MonEtiquette
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Lucie Gruny
Rating: 4 out of 5
I received a gourd with a rust stain on the bottom, impossible to make a request via the website and attach photos. And I contacted on messenger but no answers. I managed to contact customer service, which is very responsive. Only 3 days later I received a new gourd. Thank you very much
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Response from Petit-Fernand
Hello Lucie, We're sorry that sending your request via our form didn't work. The sending of your photos must have blocked the sending of the request. ?? However, following our telephone conversation, we hope that the new gourd you will receive will meet your expectations? Have a nice day, Camille C-MonEtiquette
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frederic soulier
Rating: 4 out of 5
Already ordered and happy so redone. Just that I would have liked to have 2 different notebooks for my labels knowing that there were 2 different first and last names.
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Response from Petit-Fernand
Hello, Thank you so much for your trust and loyalty, we're delighted to have you in our C-MonEtiquette family. ?? Beautiful day to you, Elise, C-MonEtiquette
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Alexandra L.
Rating: 4 out of 5
The gourd is very pretty, I'm just a little worried that the patterns won't last over time - it's like a relief. I took the one with the spout and what's practical is that I've been able to add a classic lid when my little one grows up. So far, I've never been disappointed with my purchases.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Eléonore T.
Rating: 4 out of 5
Great labels. But delivery took longer than usual.
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Response from Petit-Fernand
Hello, We're delighted that you're happy with your order! However, we're sorry to hear that delivery took longer than expected. Unfortunately, we have no influence on the postal service. ?? Have a nice day, Elise, C-MonEtiquette
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Aurélie Chevalier
Rating: 4 out of 5
I've ordered 2 times now and I'm very satisfied.
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Response from Petit-Fernand
Hello, The entire C-MonEtiquette team thanks you for your message! Your satisfaction is our greatest reward!?? Have a nice day, Elise, C-MonEtiquette
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Marine Abdouli
Rating: 2 out of 5
I was unfortunately very disappointed with my order on the site I received 1 item out of the 3 ordered impossible to make a claim on the site that constantly displays an error message when validating (an error occurred) and this despite my multiple attempts several days later. So I made a paypal dispute and was reimbursed for the missing items. Too bad because I needed these items for my son's birthday. The timing was too late to place a new order, and considering how difficult it is to file a claim, I don't feel like ordering again.
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Response from Petit-Fernand
Hello, We're sorry to hear that you've had a bad experience. Please be assured that we are available by phone to respond to urgent requests. Have a nice day, Elise, C-MonEtiquette
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Rozenn
Rating: 4 out of 5
Package received as requested. It's a pity that you can't get a bigger view when designing the product. But the result lives up to expectations. We'll see over time if it holds up.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Frédérique
Rating: 4 out of 5
The principle is great. You can personalize the labels, which is cool. I used them last year. A lot of them are still in place on clothes and very legible despite a lot of washing. They don't hold up so well in shoes.
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Response from Petit-Fernand
Hello, Thank you so much! ?? A lovely day to you, Elise, C-MonEtiquette
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Client
Rating: 4 out of 5
Great but delivery time a little too long...
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Response from Petit-Fernand
Hello, The entire C-MonEtiquette team thanks you for your message! We're doing everything we can to improve our delivery services? Have a nice day, Elise, C-MonEtiquette
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Maeva Midon
Rating: 2 out of 5
I had already ordered labels and was satisfied with this site and the quality of the labels. I ordered a personalized gourd with straw for my daughter. After a few weeks of use, the bottle is already broken and leaking. I'm very disappointed with the quality of the product considering the price! My daughter is very careful.
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Response from Petit-Fernand
Hello Maeva, We're very sorry to hear about this problem with your gourd. Please do not hesitate to contact us so that we can discuss the matter. Have a nice day, Elise, C-MonEtiquette
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MRS P.
Rating: 4 out of 5
The quality of the product was great but unfortunately I have got to reorder due to a spelling mistake
Response from Petit-Fernand
Hello Paulette, Many thanks for your positive feedback. ?? We are glad to hear that! Thank you for your trust and for choosing us for your order. Have a nice day?? Chiara Petit-Fernand
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Anastasiya Slv
Rating: 4 out of 5
The product, the stickers with the child's name, are fine. The delivery time is around two weeks.
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Response from Petit-Fernand
Hello, Thank you for your message. ?? We are delighted that you like our products ! Hello, Camille Petit-Fernand
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Gaillard
Rating: 4 out of 5
Very good, except that the labels and the font on them are very large.
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Response from Petit-Fernand
Hello, The entire C-MonEtiquette team thanks you for your message! Your satisfaction is our greatest reward!?? Have a nice day, Elise, C-MonEtiquette
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Michel Alquier
Rating: 4 out of 5
Quality product but does not stick to all surfaces. See if it holds after several washes of clothes.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We'll be in touch about the materials you've applied your labels to...? Have a nice day, Elise, C-MonEtiquette
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Stephanie Thelamon
Rating: 4 out of 5
Bjr j'habite en Martinique ça fait plusieurs années que je commande sur le site. j'avais un peu peur que les étiquettes prennent trop de temps pour arriver pas du tt.arrivée très vite.et le rendu est magnifique.
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Response from Petit-Fernand
Hello, The entire C-MonEtiquette team thanks you for your message! Your satisfaction is our greatest reward!?? Have a nice day, Elise, C-MonEtiquette
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Melissa P.
Rating: 4 out of 5
Beautiful labels, but very, very difficult to remove from the backing. When you've got twenty of them to stick on for a trip, you'll be tearing your hair out!
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We've just contacted you to find out more. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Glenda
Rating: 4 out of 5
Good service, original and quality products. The only downside I find the shipping time. Unfortunately the goods arrived too late for use (name tags for clothes). I will definitely order again but with more advance notice.
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Response from Petit-Fernand
Good morning Glenda, Thank you very much for your trust, we are glad to read your message ?? Thank you for your advice and we are sorry for the delay in shipping your order. Good day, Chiara Petit-Fernand
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VALERIE
Rating: 4 out of 5
I made a mistake in my order. Great responsiveness from customer service!
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Response from Petit-Fernand
Hello, thank you very much! We're always here to help you in any way we can. ?? Have a nice day, Elise, C-MonEtiquette
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Bettina
Rating: 4 out of 5
Second order at the top, speed, efficiency products as I like
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Response from Petit-Fernand
Hello, The entire C-MonEtiquette team thanks you for your message! Your satisfaction is our greatest reward!?? Have a nice day, Elise, C-MonEtiquette
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Fiori F.
Rating: 2 out of 5
The flasks very nice and comfortable however the color I had indicated for the name was wrong, otherwise all good!
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Response from Petit-Fernand
Good morning Fabiana, Thank you for your message. We are very sorry to hear about this. One of our operators has made contact with you so that we can help you as soon as possible. Good day, Chiara Petit-Fernand
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Catrin S.
Rating: 4 out of 5
Items are great quality. They do take a while to be delivered however, but worth ordering ahead of time as alternatives do not so the job as well!
Response from Petit-Fernand
Hi Catrin, We are glad to hear that! Thank you for your trust and for sharing your opinion. It's great to know that you are satisfied with the product and its quality. Have a nice day?? Chiara Petit-Fernand
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Bignon Mélanie
Rating: 4 out of 5
Convenient and fast delivery.
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Response from Petit-Fernand
Hello Mélanie, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Carlos
Rating: 4 out of 5
Everything is perfect!
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Response from Petit-Fernand
Hello, Thank you very much ! Good morning, Camille Petit-Fernand
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Angélique Marques
Rating: 4 out of 5
Order received quickly and labels perfectly made.
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a positive note, we are delighted to see that you like your order...? Have a nice day, Elise, C-MonEtiquette
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Maurine Meppiel
Rating: 4 out of 5
Very nice gourds with lots of choice of personalization, but one arrived with the first name damaged and already a little removed.
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this problem with your gourd. We have just contacted you for more details. Have a nice day, Elise, C-MonEtiquette
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Justine Babu
Rating: 4 out of 5
Fast delivery, nice labels, I'm waiting to see if the quality of each type of label is what I expect.
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Response from Petit-Fernand
Thank you very much for ordering from us. We are delighted to have you in our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Wendy
Rating: 4 out of 5
My order took more than 10 days to arrive, and there is no tracking. However, I was pleased with my purchase. Tags are serving the purpose and my lo loves them.
Response from Petit-Fernand
Hi Wendy We are glad to hear that! Thank you for your trust and for sharing your opinion. It's great to know that you are satisfied with the product and its quality. Have a nice day?? Chiara Petit-Fernand
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McM
Rating: 4 out of 5
Perfect labels, just as I designed and ordered them. I have been using the shoe, clothing and object labels for more than 6 years and I am very satisfied with Petit Fernand.
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Response from Petit-Fernand
Hello, Thank you very much for being part of our loyal customers! Thank you for your confidence ? Have a nice day, Camille Petit-Fernand
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Juliane
Rating: 2 out of 5
I was generally happy with the lunch box I ordered in August 2023. Unfortunately, this year in April, the motif with the name on it came off. I accepted this because the lunch box had already been used frequently and washed in the dishwasher. Now, after about 9 months, one of the fasteners on the side has broken off when closing it at nursery. After contacting customer service, I can order a new one for 2.50 + delivery costs of 3.50 0 stars for the durability of the product at this price! The 2 stars are only there because the product was as pictured and I like the function with the ice pack.
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Response from Petit-Fernand
Hello Juliane, thank you for your message. We are sorry that the clip on your lunchbox has broken. As your order is from August 2023, unfortunately our customer service cannot refund or return your order free of charge. As stated on our website, the warranty period is 3 months, after this period the seller reserves the right to refuse an exchange or refund. Thank you for your understanding and have a nice day. Chiara IsMine
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Mounette
Rating: 4 out of 5
No problems with the labels. Just a small malfunction at checkout, no payment confirmation. My order still appeared in my basket. Order received promptly but forgot to put the greaseproof paper inside, forcing me to retrieve the old ones from my previous order.
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Response from Petit-Fernand
Hello, thank you very much! We're sorry for the oversight and hope you were able to apply your labels without any problems. ?? Have a nice day, Elise, C-MonEtiquette
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Hannah
Rating: 4 out of 5
I love your products but as a loyal customer of 4 children's stickers for many years (over 10) now I feel there should be even better discounts deals for us.
Response from Petit-Fernand
Hello Hanna, Many thanks for your positive feedback. ?? We are glad to hear that! Thank you for your trust and for choosing us for your order. Have a nice day?? Chiara Petit-Fernand
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GARCIA54
Rating: 4 out of 5
Very pretty labels and good quality. I just think it's a shame that delivery is by green letter, especially given the new postal delays. It almost didn't arrive on time. And yet I did it at least 10 days in advance.
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Response from Petit-Fernand
Hello Sophie, Thank you very much for your positive note. ? We're sorry that the delivery took longer than expected, but we're happy to see that you like your order. We wish you a pleasant day. Elise, C-MonEtiquette
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Carla
Rating: 4 out of 5
Product arrived in perfect condition. Very practical, good quality. Delivery is a little long
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Response from Petit-Fernand
Hello Carla, Thank you very much for your positive feedback. We're sorry that the delivery took longer than expected. ?? Have a nice day, Elise, C-MonEtiquette
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Lydie
Rating: 2 out of 5
What a disappointment, the motifs chosen are outside the print area of the label. So all that's left is the first name
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Response from Petit-Fernand
Hello, we're sorry to hear that the labels don't quite meet your expectations. We have just proposed various solutions following our email exchanges in order to help you. We look forward to hearing from you. Have a nice day, Camille C-MonEtiquette
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Doriane M
Rating: 2 out of 5
The personalized water bottle we bought for our son doesn't flow properly, and there's a small leak, which is a real shame considering the price!
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Response from Petit-Fernand
Hello, We are very sorry to hear about this leakage problem with your product. We have just contacted you so that we can help you as best we can. Have a nice day, Camille C-MonEtiquette
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Audrey Betis
Rating: 2 out of 5
Misleading Advertising....
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Response from Petit-Fernand
Hello, We are sorry that you have not yet received your order. However, please bear in mind that we unfortunately have no influence over the postal service and therefore cannot be held responsible for delays in delivery by the post office. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Sarai Cuesta González
Rating: 4 out of 5
The labels are of good quality and work very well for me and the designs are very nice and fit the image.
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Response from Petit-Fernand
Hello, Thank you very much for your kind review, we really appreciate it. ?? Have a nice day, Elise, Petit-Fernand
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Alexandra Normand
Rating: 4 out of 5
Very good excellent
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Response from Petit-Fernand
Hello, Thank you so much! ?? A lovely day to you, Elise, C-MonEtiquette
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Marie
Rating: 2 out of 5
The labels were supposed to arrive last week (around 16-17 May), for an order placed on 7 May, I find the time really very long but it was the time indicated. I didn't receive anything last week, and today it says it's been delivered (I'm not at home to see it), so although it's great, they're useless now and I could have waited before spending my money. Because yes, I needed them for my daughter's school trip this week. Admittedly, I got there late, but I placed the order when I saw that it would arrive no later than May 17... In short, I'm pretty disappointed with the delivery...
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that you have not received your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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