Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 889 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2 and 4 stars

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Aurélie P.
Rating: 4 out of 5
following a purchase from 03/01/2026
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Haizea A.
Rating: 2 out of 5
following a purchase from 23/12/2025
I thought it was printed but it's a sticker stuck to a tupper.
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Response from Petit-Fernand
Hello Haizea,

Indeed it is a sticker, as indicated on our website. The idea is to allow customization to be changed when necessary without having to buy the entire product again. This way, the tupper can be easily reused :)

Have a good day,
Camille Petit-Fernand
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MAELA B.
Rating: 2 out of 5
following a purchase from 31/12/2025
The glass and the labels are fine. However, I bought a personalized water bottle but honestly, we are struggling; the straw does not work, so I have to open it to drink properly. Except that it is for my 2-year-old daughter, so I am very disappointed.
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Response from Petit-Fernand
Hello Maela,

Thank you for taking the time to share your feedback. We are glad that you appreciated the glass and the labels. Regarding the personalized water bottle, we are sorry to hear that you are having difficulties with the straw, especially for your little girl. Your satisfaction is our priority, and we would be happy to help you resolve this issue. Please do not hesitate to contact us so that we can find a solution.

Have a nice day,
Camille C-MonEtiquette
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Claudia L.
Rating: 4 out of 5
following a purchase from 19/12/2025
These are amazing for water bottles etc they stick really well and last all school year (and beyond) through washes and all sorts however they don’t stick to clothes labels
Response from Petit-Fernand
Thank you for your feedback, Claudia! We're glad to hear that you find our labels effective for water bottles and that they endure throughout the school year. We appreciate your note regarding clothing labels and will take it into consideration for future improvements.
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Larissa A.
Rating: 4 out of 5
following a purchase from 19/12/2025
I have already ordered from them 2 times, a wonderful product! This time the delivery was delayed a bit more, arriving 5 days late but I had chosen standard delivery
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Response from Petit-Fernand
Dear Larissa,

Thank you for your feedback and for choosing Petit-Fernand twice! We are happy that you like the product. We apologize for the delay in delivery and understand that it can be frustrating. We will do our best to improve the service in the future.

Thank you again for your understanding and your valuable comments.

Best regards,
The Petit-Fernand team
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Elisabeth K.
Rating: 4 out of 5
following a purchase from 29/12/2025
Very practical and quick. The only downside is that some labels come off. You just need to iron them.
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Patricia L.
Rating: 4 out of 5
following a purchase from 27/12/2025
Very good article Fast delivery Very satisfied
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Silvia B.
Rating: 4 out of 5
following a purchase from 17/12/2025
I thought the backpack would be a little stiffer, but everything is very nice.. the price is a bit too high for my taste, but very nice.
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Response from Petit-Fernand
Dear Silvia,

Thank you for your feedback! We are glad that you appreciate the design of the backpack. We will take your observation regarding the stiffness and the price into consideration. Your opinion is very important to us and helps us improve.

Best regards,
The Petit-Fernand team
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lolo M.
Rating: 4 out of 5
following a purchase from 26/12/2025
very good
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Ronca S.
Rating: 4 out of 5
following a purchase from 07/12/2025
Good customer service, top and customizable labels
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Response from Petit-Fernand
Dear Silvia, we sincerely thank you for your positive feedback! We are pleased to know that you appreciated our customer service and customizable labels. We invite you to visit us again soon at Petit-Fernand!
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Christina F.
Rating: 4 out of 5
following a purchase from 17/12/2025
The items are good, except the learning cup is a bit small I think. I haven't had the chance to try the labels yet, but the stamp is great.
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Sabine Friederike D.
Rating: 2 out of 5
following a purchase from 08/12/2025
I did not receive the order. A refund was granted to me on short notice.
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Response from Petit-Fernand
Good day, Sabine Friederike. Thank you very much for your feedback. We are sorry to hear that you have not received your order. We are always working to improve our service and appreciate your feedback. Please do not hesitate to contact us again if you have any further questions. Best regards, Your Es-Ist-Meins team.
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Laury P.
Rating: 4 out of 5
following a purchase from 18/12/2025
Very disappointed by the lack of feedback on my purchase validation issue despite a call and the request to send an email. But I really liked the item and I am satisfied with its use. Fast shipping once my order validation was finally possible. Site bug??
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Roberta S.
Rating: 4 out of 5
following a purchase from 07/12/2025
Always top labels, nice case but from the photo it looked bigger.
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Response from Petit-Fernand
Dear Roberta, we thank you for your positive feedback on the labels and for your comment on the box. We apologize if the dimensions did not meet your expectations and we will take your observation to improve our visual communication. We hope to see you again soon at Petit-Fernand!
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Corinne P.
Rating: 4 out of 5
following a purchase from 17/12/2025
Very fast
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Kaoutar B.
Rating: 4 out of 5
following a purchase from 12/12/2025
Compliant. Very practical and cute
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Sharon T.
Rating: 4 out of 5
following a purchase from 01/12/2025
Very good service and product.
Response from Petit-Fernand
Dear Sharon,

Thank you for your positive feedback and for giving us a 4/5 rating! We are delighted to hear that you are satisfied with our service and products. Your support means a lot to us, and we look forward to serving you again in the future.

Best regards,
The Petit-Fernand Team
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Maria K.
Rating: 4 out of 5
following a purchase from 01/12/2025
The font size is smaller than the last order, although the same procedure was followed.
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Response from Petit-Fernand
Dear Maria, thank you very much for your feedback on your last order at "Es-Ist-Meins". We regret that the font size did not meet your expectations and will take your comments into account to improve future orders. Please do not hesitate to contact us directly if you have any further concerns.
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Marie-Jo B.
Rating: 4 out of 5
following a purchase from 07/12/2025
Always happy a nice choice to personalize the labels
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Response from Petit-Fernand
Dear Marie-Jo, we warmly thank you for your positive review and your flattering comments regarding our selection of labels. We are delighted to know that you appreciate the customization and we hope to continue to satisfy you with our products. Do not hesitate to come back to us for any request or suggestion!
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Dominique B.
Rating: 4 out of 5
following a purchase from 01/12/2025
I thought I would receive iron-on labels, but they are just adhesive. I may have misread or mischecked the choice, but it didn't seem very clear to me. It's for my mother's clothes as she is going into a nursing home, and I'm afraid they won't hold up in the wash.
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Response from Petit-Fernand
Hello Dominique,

Thank you for your feedback, and we apologize for the confusion regarding the type of labels. Please know that our adhesive labels are designed to withstand multiple machine washes, but we understand your concerns. Don't hesitate to contact us if you have any other questions or if you would like more details about our products.

Have a nice day,
Camille C-MonEtiquette
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Aurore V.
Rating: 4 out of 5
following a purchase from 01/12/2025
The designs are very beautiful and the quality is there. A small downside on the water bottles where the designs did not last a year, but it seems to me that the "gluing" technique is different on the last ones purchased.
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Mireille O.
Rating: 4 out of 5
following a purchase from 01/12/2025
Great as usual !!!
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Sarah S.
Rating: 4 out of 5
following a purchase from 30/11/2025
Could be a little bigger for the labels that are not iron-on
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Alex S.
Rating: 2 out of 5
following a purchase from 16/11/2025
First wash and the sticker has come out. Good for pencil cases or shoes
Response from Petit-Fernand
Hello Alex,

Thank you for your feedback. We're sorry to hear that your sticker didn't meet your expectations. We appreciate your comments and will take them into consideration to improve our products. If you have any further concerns, please feel free to reach out to us.

Best regards,
Giulia Petit-Fernand
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Nelly B.
Rating: 4 out of 5
following a purchase from 26/11/2025
In accordance with my request. Delivered quickly. The best review will be from my little girls to whom I am giving the kits for Christmas....
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Christelle M.
Rating: 2 out of 5
following a purchase from 25/11/2025
The labels do not hold enough......
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Response from Petit-Fernand
Hello Christelle,

Thank you for taking the time to share your feedback. We are sorry to hear that the labels did not meet your expectations. Your feedback is valuable and helps us improve our products. Our customer service has just contacted you to assist you.

Have a nice day,
Camille C-MonEtiquette
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Cathy S.
Rating: 4 out of 5
following a purchase from 23/11/2025
Package received quickly and in good condition
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Laura L.
Rating: 2 out of 5
following a purchase from 31/10/2025
The labels came off after washing
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Response from Petit-Fernand
Hello Laura,

Thank you for your feedback. We are sorry to hear that you have encountered problems with our labels. Your satisfaction is our priority, and we are constantly working to improve the quality of our products. To assist you, we have just contacted you by email.

Have a nice day,
Camille C-MonEtiquette
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Philippe C.
Rating: 4 out of 5
following a purchase from 21/11/2025
Labels always conforming to our design choice made on the brand's website. Delivery is very fast and the ease of use of the labels is also great. I highly recommend!
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Sophie G.
Rating: 2 out of 5
following a purchase from 18/11/2025
My package never arrived but the customer service is very responsive and the refund is made instantly
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Response from Petit-Fernand
Hello Sophie,

Thank you for your feedback. We are pleased to hear that our customer service was able to respond quickly to your request. We sincerely regret that your package was not delivered as expected. Please feel free to reach out to us for any other questions.

Have a nice day,
Camille C-MonEtiquette
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Nicole L.
Rating: 4 out of 5
following a purchase from 15/11/2025
Very happy with the result Label seen at my granddaughter's I highly recommend these labels
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Sabine A.
Rating: 4 out of 5
following a purchase from 03/11/2025
Fast delivery, too bad that you can no longer choose white text on a light blue background, it used to be possible, a better selection of characters would be nice
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YAHIAOUI N.
Rating: 4 out of 5
following a purchase from 13/11/2025
Fast service, nice label, for now I don't know if it holds up in the wash.
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Nadine G.
Rating: 2 out of 5
following a purchase from 12/11/2025
Not much exact product description... which is not suitable for my specific needs
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Response from Petit-Fernand
Hello Nadine,

Thank you for taking the time to share your feedback. We are sorry to hear that the product did not meet your expectations. Your comments are valuable and we will work on improving the descriptions to better help our customers find what they need.

Have a nice day,
Camille C-MonEtiquette
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Aline A.
Rating: 4 out of 5
following a purchase from 11/11/2025
Colorful and functional
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Maurice Albert A.
Rating: 4 out of 5
following a purchase from 09/11/2025
good product
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Anais M.
Rating: 4 out of 5
following a purchase from 04/11/2025
labels conforming to the order, I haven't had the time to add them to the clothes yet but the format is ideal
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Delphine B.
Rating: 4 out of 5
following a purchase from 09/11/2025
Never a problem
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Nimaman M.
Rating: 4 out of 5
following a purchase from 08/11/2025
Super
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Emilie B.
Rating: 2 out of 5
following a purchase from 07/11/2025
The labels are perfect as usual, but I am very disappointed with the water bottle I got for my daughter which is not waterproof at all! Water leaks from the cap screw as soon as the bottle is not upright, and in a child's bag, this is not practical at all!
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Response from Petit-Fernand
Hello Emilie,

Thank you for taking the time to share your feedback. We are glad that you are satisfied with our labels. Regarding the water bottle, we are sorry to hear that you are experiencing issues with its waterproofing. Your feedback is valuable and helps us improve our products. To assist you, we have just contacted you by email :)

Have a nice day,
Camille C-MonEtiquette
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