The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Order not received said 3-10 days for delivery by royal mail Ordered 8 April and still nothing received
Response from Petit-Fernand
Hi Laura, We are really sorry for that. Please contact our customer service, as we do not have enough information to reach. We would like to help you. Have nice day, Chiara Petit-Fernand
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gerlando
Rating: 4 out of 5
Great customer service, I hadn't had my shipment delivered (with regular post) and they offered to reship it for free or refund me. I chose the new shipment and now have the product I ordered!
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Response from Petit-Fernand
Good morning, Thank you so much for ordering from us and leaving us a positive note. It means a lot to us. I wish you a good day, ??? Chiara, Petit-Fernand
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Bertocco M.
Rating: 4 out of 5
The first shipment I believe was lost. I contacted customer service and a no-cost shipment was made immediately. Good service
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Response from Petit-Fernand
Good morning, We are pleased to read your comment and to know that you are satisfied with your experience with Petit-Fernand? I wish you a good day, Chiara Petit-Fernand
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Emilie MOUQUE
Rating: 4 out of 5
Very pleased with the iron-on labels we received. They are solid and nice. My son is also happy with the result. If I could make one remark, it would be to extend the range of images offered because my children are 9 and 12, and for their age, it's a bit lacking.
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Response from Petit-Fernand
Hello Émilie, Thank you very much for taking the time to leave us a positive note, we are delighted to see that you like your order. We take note of your suggestion. ?? Have a nice day, Elise, C-MonEtiquette
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nathalie Reneaud
Rating: 4 out of 5
Hello I haven't used it yet. I will come back to give my opinion.
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Response from Petit-Fernand
Hello Nathalie, Thank you so much for your positive review, which means a lot to us. ?? A lovely day to you, Elise, C-MonEtiquette
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Sarah LEGO
Rating: 4 out of 5
Very happy with the result and received very quickly
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Response from Petit-Fernand
Hello Sarah, Thank you for choosing us for your order and for leaving us such a positive note. Have a nice day, ? Elise, C-MonEtiquette
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Arianna M.
Rating: 4 out of 5
Aside from some delivery delays I have to say that the customer service has been great and the product is fantastic! Super quality and functionality! I am satisfied with ?
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Response from Petit-Fernand
Good morning, Thank you so much for entrusting us with your order, we are happy to have you as part of our Petit-Fernand family! ????? Good day, Chiara, Petit-Fernand
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Helena Pita Torrente
Rating: 4 out of 5
I am not giving 5 stars because this time they took a little longer than usual (I have ordered at least 10 labels, and they always take less time, except in September, when they tend to have more demand due to the back to school) and because the lettering on the clothing labels was a little shaky.
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Response from Petit-Fernand
Hello Helena, Thank you for always trusting us? Hello, Camille Petit-Fernand
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Blume
Rating: 4 out of 5
The ordering process is simple and self-explanatory. The selection of the label type, shape, color and font is quick and you can also change it if you don't like the composition after all. There are pretty symbols to choose from for almost every purpose. The only thing I didn't find was the option without a symbol. When you order on the site, you get the impression that you are getting a German product. However, the actual production takes place in France and is fast. Accordingly, the postal service takes a long time to deliver.
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Response from Petit-Fernand
Hello, Thank you for shopping at EsIstMeins and your super nice review, which we are very happy about! ????? Effectively, we suggest the option of not including illustrations. However, we are sorry that the delivery took longer than expected. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 4 out of 5
Good overview of products and fast delivery
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Response from Petit-Fernand
Hello, thank you very much for choosing us for your order, we are deeply touched. We are very pleased that you like your order! ???? Have a nice one! Elise, EsIstMeins
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Alessandra
Rating: 4 out of 5
Very cute and customizable sticker labels for items. Shipping time a little long. Poor package tracking, but otherwise satisfied!
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Response from Petit-Fernand
Good morning Alessandra, We are happy to read your positive comment. Thank you for sharing your experience and for choosing us! I wish you a good day ? Chiara Petit-Fernand
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Palthey Vanessa
Rating: 4 out of 5
Very pretty labels, just what I was looking for.
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Response from Petit-Fernand
Hello Vanessa, Thank you so much for your heartfelt feedback. ?? A lovely day to you, Elise, C-MonEtiquette
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Cindy
Rating: 4 out of 5
Good quality labels and colors as expected
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Response from Petit-Fernand
Hello Cindy, Thank you very much for choosing C-MonEtiquette for your order. We're delighted to have you as part of our little family. ?? Beautiful day to you, Elise, C-MonEtiquette
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MC
Rating: 4 out of 5
Nice, compliant item. We'll see if it lasts. Some stickers as a gift :)
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Response from Petit-Fernand
Hello Mélanie, Thank you so much for your heartfelt feedback. ?? A lovely day to you, Elise, C-MonEtiquette
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Lise Denayer
Rating: 4 out of 5
The toiletry bag we ordered is exactly what we had in mind. Our little boy is a fan!
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Response from Petit-Fernand
Hello Lise, Thank you so much for leaving us a positive note. It means a lot to us to know that the whole family likes the toiletry kit. ???? Beautiful day to you, Elise, C-MonEtiquette
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Charlène Goalabre
Rating: 4 out of 5
Products well received. Good quality and fast delivery. I am satisfied with the products, all personalized. I would like to withdraw one star because the color of my daughter's first name on one of the kits ordered does not match the colour I thought I had chosen when I bought it. Her first name is barely visible. It's a shame.
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Response from Petit-Fernand
Hello Charlène, We're sorry to hear that you're having problems with the font color. We've tried to contact you by phone, but to no avail. We've sent you an e-mail to get more details. ?? Have a nice day, Elise, C-MonEtiquette
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Jean-Baptiste Selle
Rating: 4 out of 5
Order well received and waiting for my use
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Response from Petit-Fernand
Hello Jean-Baptiste, Thank you very much for taking the time to leave us a positive note, we're delighted to see that you like your order. ?? Have a nice day, Elise, C-MonEtiquette
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customer
Rating: 4 out of 5
Easy to order and quick delivery. The stickers themselves are great and will last a long time! Would buy again
Response from Petit-Fernand
Dear Cheryl, That is fantastic. Thank you for sharing your opinion and for your positive words. Have a nice day ?? Chiara Petit-Fernand
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Floriane
Rating: 4 out of 5
The only drawback is that the iron-on labels tend to come off easily after a few washes. It would be interesting to have other self-adhesive formats, not just square ones.
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Response from Petit-Fernand
Hello Floriane, We're sorry to hear about the inconvenience concerning your order. We tried to reach you by phone, but were unsuccessful. We have contacted you by e-mail to get more details. Have a nice day, Elise, C-MonEtiquette
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Ute G.
Rating: 4 out of 5
Good quality but very long time to delivery!!!
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Response from Petit-Fernand
Hello Ute, Thank you very much for your review. We are sorry that the delivery took longer than expected, but we are indeed in France. However, we hope you enjoy your order. ? Have a nice day, Elise, EsIstMeins
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Eva
Rating: 4 out of 5
At first the order was not quite complete, but after feedback it was taken care of immediately and sent on free of charge! Very friendly and helpful.
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Response from Petit-Fernand
Hello Eva, Thank you for your comment. We are sorry that it happened like this. But we are always here for you to offer the best solution. Have a nice day, ? Elise, EsIstMeins
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GUEZENEC
Rating: 4 out of 5
FINE, THANK YOU
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Response from Petit-Fernand
Hello Patricia, Thank you so much for your positive review, which means a lot to us. ?? A lovely day to you, Elise, C-MonEtiquette
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William Larock
Rating: 2 out of 5
We placed an order on March 30 but still haven't received anything. I've tried several times to get in touch via the form, but there's always an error message which doesn't allow the form to be sent. The telephone number is also unreachable. We're always hoping to receive a reply, but unfortunately we have our doubts. And yet the reviews were mostly positive.
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Response from Petit-Fernand
Hello William, We've rectified the problem with the contact form. However, we have no record of your call. Please note that you can leave us a voicemail so that we can call you back. We've just e-mailed you for more information. We wish you a pleasant day. Elise, C-MonEtiquette
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miriam
Rating: 2 out of 5
I havent received my order yet. But in the past I have ordered similar stickers and was very happy to order again. I hope to receive this order too even if it is delayed.
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Response from Petit-Fernand
Hello Miriam, Sorry for the delay in delivery of your order. I can confirm that we have contacted you by email in order to help you. Have a nice day, ? Sandra C-MonEtiquette
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ManonCp
Rating: 2 out of 5
The gourd has already lost its color and there are already scratches after only 1 wash. I think it's a shame
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Response from Petit-Fernand
Hello Manon, As agreed by phone, we are waiting for the pictures of your gourd, so that we can give you a solution as soon as possible. Sorry for the inconvenience. Have a nice day, ? Sandra C-MonEtiquette
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Annick Samoey
Rating: 4 out of 5
Corresponds well to my request
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Response from Petit-Fernand
Hello Annick, Thank you for choosing us for your order and for leaving us such a positive note. Have a nice day, ? Elise, C-MonEtiquette
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Ingrid
Rating: 4 out of 5
Very practical, good-quality labels.
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Response from Petit-Fernand
Hello Ingrid, Thank you very much for your feedback. ???? A lovely day to you, Elise, C-MonEtiquette
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Luisa
Rating: 4 out of 5
UX site up to the mark: well designed and easy to use. Poor product adherence (by ironing).
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you encountered problems with the labels. It is abnormal for them to come off if the instructions were followed correctly.We have contacted you for more information. Good day, Elise, Petit-Fernand
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Client
Rating: 4 out of 5
Large choice of labels Fast delivery Self-adhesive labels wash well
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Response from Petit-Fernand
Hello, Thank you very much for your positive review, which makes us very happy. ???? Have a nice day, Elise, C-MonEtiquette
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Sara
Rating: 4 out of 5
We are very satisfied :-)
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Response from Petit-Fernand
Hello Sara, Thank you very much for your very nice review! Have a nice day, ????? Elise, ItIsMine
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DOSDA sandra
Rating: 4 out of 5
Speed and efficiency?
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Response from Petit-Fernand
Hello Sandra, Thank you so much! ????? A lovely day to you, Chiara, C-MonEtiquette
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Lanie H.
Rating: 4 out of 5
The stickers make a very good impression. The names are clear and legible, the colors are bright and the motif is as described. However, it was supposed to be a gift for 2 children and the stickers were not sorted by name but as sticker type in 2 booklets. Therefore one star deduction.
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Response from Petit-Fernand
Hello Lanie, Thank you very much for your order at EsIstMeins and your very positive review. ????? Have a nice day, Chiara, EsIstMeins
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Chiara D.
Rating: 4 out of 5
the product is very good and durable, only flaw is the shipping time, biblical!
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Response from Petit-Fernand
Good morning Chiara, What a pleasure to read your comment. We are happy to know that our labels meet your expectations? Good day, Chiara Petit-Fernand
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Monica Azcona
Rating: 2 out of 5
You have changed the silkscreen printing and quality. From one year to the next it has gone down a lot, and the price has not. It looks bad printed and the silkscreen is not well defined.
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Response from Petit-Fernand
Hi Monica, Thank you for taking the time to write to us. We are sorry to hear about this printing problem with your labels. We have just contacted you to help you as soon as possible. Good day, Camille Petit-Fernand
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Lorina Avril
Rating: 4 out of 5
Fast ordering. Labels are easy to use
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Response from Petit-Fernand
Hello Lorina, Thank you for your feedback! We're delighted you like our products? Have a nice day, Camille C-MonEtiquette
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Anna
Rating: 4 out of 5
The print turned out very well, I really like it. lots of different design options. Even a little Grati sticker sheet was included, very sweet, thank you very much. I was a bit sad about the shipping, I didn't know that it comes from abroad and therefore takes a long time.
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Response from Petit-Fernand
Hello Anna, Thank you very much for your great review, which we are very pleased about. We wish you a nice day. ?? Chiara, EsIstMeins
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Audrey
Rating: 4 out of 5
Product conforms to order, fast delivery.
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Response from Petit-Fernand
Hello Audrey, Thank you so much for choosing us for your order, we are delighted to see that you like it. ???? Beautiful day to you, Elise, C-MonEtiquette
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ludivine THomas
Rating: 4 out of 5
The shipping is super fast!! and the labels are super pretty!! there's a lot of choice and that's great!! The only downside is that the clothing labels are a little difficult to remove from the backing, but apart from that it's very well explained and very fast! bravo!
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Response from Petit-Fernand
Hello Ludivine, Thank you very much for placing your order with us and for leaving us a positive note. We take note of your comment. Have a nice day, ???? Elise, C-MonEtiquette
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Aurore Limpas
Rating: 4 out of 5
Fast and accurate delivery. Choice of motifs but poor quality labels.
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Response from Petit-Fernand
Hello Aurore, We are sorry that your order did not meet your expectations. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Marina ARTERO
Rating: 2 out of 5
The delivery time was exceeded and did not arrive in time for my children's departure.
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Response from Petit-Fernand
Hello Marina, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. Have a nice day, Elise, C-MonEtiquette
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