The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I'm still just as happy with the labels :-) However, the last two orders have taken longer than usual to arrive, even though we're not in a rush period (back-to-school or whatever...) But still within the announced deadlines.
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Response from Petit-Fernand
Hello Ana, We're sorry to hear that delivery took longer than expected. However, we are happy to see that you are happy with your order!?? We wish you a pleasant day, Elise, C-MonEtiquette
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juliette
Rating: 4 out of 5
Labels as ordered. I didn't realize I had selected 50! Quantity not visible enough for the customer. Could be a point for improvement
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Response from Petit-Fernand
Hello Juliette, Thank you very much for your feedback. We are taking your suggestion into account and will pass it on to the relevant team as soon as possible. ?? We wish you a pleasant day, Elise, C-MonEtiquette
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CELINE RELLIER
Rating: 4 out of 5
I ordered the labels for the shoes, the wooden label for the schoolbag and the isothermal water bottles with sports caps. The only downside is that the sport stoppers climb over time and become difficult for a child to open (limescale? Joint). One cap broke a little while ago (used a lot, no worries), but I discovered deposits/mould inside. Not being accessible under normal circumstances, it's difficult to clean/dry the seal inside the stopper. Maybe I'll go for another, more hygienic model.
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Response from Petit-Fernand
Hello Céline, Thank you very much for taking the time to detail your feedback on our products. We've just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Claire Chaineux
Rating: 4 out of 5
Well designed and clear site. Quality products. I've been using them for my children's labels for 6 years and have never had any complaints. Very good value for money
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Response from Petit-Fernand
Hello Claire, Thank you so much for your positive review, which touches us deeply. We're delighted to see that you've been placing your trust in us all this time! ?? We wish you a pleasant day, Elise, C-MonEtiquette
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Isabelle
Rating: 4 out of 5
Nice customizable products. On the other hand, the automated messages generate errors that create unnecessary worries - a problem confirmed by email exchanges with Camille from Customer Service before I received my order. What's more, delivery times are actually much longer than advertised.
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Response from Petit-Fernand
Hello Isabelle, Thank you very much for your feedback. I've just contacted you to find out more about this automation. ?? Have a nice day, Elise, C-MonEtiquette
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Andreia Da Rocha
Rating: 4 out of 5
Good product quality in general Lunch box very pretty and the labels too. The case is a little too small and the zip is not as good.
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Response from Petit-Fernand
Hello Andreia, Thank you very much for sharing your opinion which is very important to us. We have just contacted you to get more information about this inconvenience. Have a nice day, ? Elise, C-MonEtiquette
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Maria
Rating: 2 out of 5
Unfortunately the stickers didn't arrive in the specified time. A full refund was given. Have used previously and always been good so guess this time they just got lost.
Response from Petit-Fernand
Dear Maria, Thank you for your message. We are really sorry for this inconvenience. all our apologies, and thank you for your trust. Have a lovely day, Chiara Petit-Fernand
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son
Rating: 4 out of 5
Ordering was easy, delivery was fast. However, I have the impression that one of the lunch boxes comes loose after 2 trips through the dishwasher.
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Response from Petit-Fernand
Hello Sonja, Thank you very much for your feedback. We have just contacted you to find out more about the problem. We look forward to hearing from you. Have a nice day, ? Elise, C-MonEtiquette
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Laetitia Clément
Rating: 4 out of 5
I still love your labels. Too bad they don't always hold up in the wash.
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Response from Petit-Fernand
Hello Laetitia, Thank you very much for your feedback. We will get in touch with you so that we can provide you with a solution. Have a nice day, Elise, C-MonEtiquette
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Sabrina V.
Rating: 2 out of 5
We had to wait a very long time for our name tags and then they came with the wrong name. The correct product arrived relatively quickly. But I personally wouldn't order again. But the quality of the goods is quite good.
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Response from Petit-Fernand
Hello, We are very sorry that you have had such an experience with EsIstMeins. ?? However, we are pleased that you like your labels. ?? Have a nice day, Elise, EsIstMeins
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Mrs. S.
Rating: 4 out of 5
The quality and presentation of the stickers was very good. Unfortunately, I got sent someone else's so then had to wait for mine to be re-printed and posted again.
Response from Petit-Fernand
Hi Dianne, thank you very much for your feedback. We are delighted to hear that you liked our products and appreciate their quality. Thank you for your trust! Have a lovely day ?? Chiara Petit-Fernad
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Claire MAROTIN
Rating: 2 out of 5
Several orders already placed with no particular problems, but on the last order the prints were not of very good quality and the iron-on label paper was missing.... Too bad
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Response from Petit-Fernand
Hello Claire, Thank you very much for your feedback. We have just contacted you to get more details about this problem. We look forward to hearing from you ? Have a nice day, Elise, C-MonEtiquette
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Carole LESAGE
Rating: 4 out of 5
It's a wonderful discovery, recommended to me by childcare professionals working in crèches. The patterns are nice. The print quality is...
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Response from Petit-Fernand
Hello Carole, Thank you so much for your positive feedback, which goes straight to our hearts. ?? A lovely day to you, Elise, C-monEtiquette
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Marianne DURAND
Rating: 4 out of 5
Simple, fast and efficient - just what we like!
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Response from Petit-Fernand
Hello Marianne, Thank you very much for choosing us for your order and for leaving us a positive note. It encourages us even more to offer the best products. ?? Have a nice day, Elise, C-MonEtiquette
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Diana Ponce
Rating: 2 out of 5
It took much longer than expected
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Response from Petit-Fernand
Hi Diana, We sincerely regret this delay in delivery by Correos. However, we hope that as far as our products are concerned, everything is to your liking. Do not hesitate to share your opinion about your labels :) Good day, Camille Petit-Fernand
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Nathalie
Rating: 4 out of 5
The labels come in a small booklet, which is super practical. With the long labels for objects, I would have liked the motif to be better positioned as it is only very small at the edge. Otherwise, I can recommend the labels. Only time will tell how long and how well they will last
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Response from Petit-Fernand
Hello Nathalie, Thank you very much for your purchase and your great review. We will take your suggestion as to where the motif should be placed on the label into consideration. Have a nice day, ? Elise, EsIstMeins
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Delphine RICHARD
Rating: 4 out of 5
Very nice labels! Some hard to peel off, but that's on the margin. I recommend
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Response from Petit-Fernand
Hello Delphine, Thank you very much for your review. We are delighted to see that you like your labels. ?? We've contacted you about the difficulty you're having in removing them from their backing. Have a nice day, Elise, C-MonEtiquette
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Ursula
Rating: 2 out of 5
My shipment has not arrived. The money will be refunded but I still lost time and didn't get what I needed.
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Response from Petit-Fernand
Hello Ursula, Thank you for your review. We are sorry that you had a bad experience. However, we hope to see you again soon. Have a nice day, ? Elise, EsIstMeins
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Michel Collinge
Rating: 4 out of 5
Good, fast service. Good value for money
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Response from Petit-Fernand
Hello Michel, Thank you very much for your positive feedback, which goes straight to our hearts. ?? A lovely day to you, Elise, C-MonEtiquette
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Caroline genthner
Rating: 4 out of 5
The labels are great, but they're just wrapped in an envelope, so they arrived wet. They're usable, but the notebook is wrinkled.
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Response from Petit-Fernand
Hello Caroline, Thank you very much for your feedback. We are very sorry to hear about this inconvenience. We have called and e-mailed you to get more information. Have a nice day, Elise, C-MonEtiquette
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julien robac
Rating: 4 out of 5
We received them quickly, thank you very much, very easy to glue, good work.
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Response from Petit-Fernand
Hello Julie, Thank you for choosing us for your order and for trusting us. Your feedback really motivates us! Have a nice day, ? Elise, C-MonEtiquette
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LUCA
Rating: 4 out of 5
The labels are always perfect, I had problems with delivery as my order was lost. As soon as I reported it they proceeded to send me new ones without charging me.
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Response from Petit-Fernand
Good morning Luca, Thank you for your message and advice. We thank you for your trust. Have a nice day :) Chiara Petit-Fernand
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Valerie Meca
Rating: 4 out of 5
Everything went very smoothly, very responsive.
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Response from Petit-Fernand
Hello Valérie, Thank you so much for your feedback. We're delighted that everything went so well. ?? Beautiful day to you, Elise, C-MonEtiquette
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Mrs C.
Rating: 4 out of 5
The customer service team contacted me straight away and seems there might be a quality problem with the iron on stickers. I'm receiving a new order shortly so fingers crossed these are better!
Response from Petit-Fernand
Dear Sapna, A member of our team has contacted you to help! Have a lovely day, Chiara Petit-Fernand
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Virginie
Rating: 4 out of 5
Very nice labels Too bad that the colors are sometimes different from reality.
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Response from Petit-Fernand
Hello Virginie, Thank you very much for your feedback. ?? We've contacted you to find out more about the problem. Have a nice day, Elise, C-MonEtiquette
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Ali Gri
Rating: 4 out of 5
We received our parcel with 2 wooden labels and both were damaged. The after-sales service contacted us and sent us 2 labels at their expense.
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Response from Petit-Fernand
Hello Alinoë, I'm sorry to read your message, but we didn't receive one concerning the quality of your wooden labels. Following our telephone conversation, I can confirm that the products in question will be returned at our expense. Have a nice day and thank you for your confidence. See you soon, Sandra C-MonEtiquette
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Jochen B.
Rating: 2 out of 5
As the goods come from France, the delivery time is far too long. Labels are easy to work with.
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Response from Petit-Fernand
Hello Jochen, We are sorry that the delivery took longer than expected. However, we are pleased that you like the labels. ? Have a nice day, Elise, EsIstMeins
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Lynsey C.
Rating: 4 out of 5
Received wrong labels, but this was quickly rectified and new labels sent out. Thank you
Response from Petit-Fernand
Hi Lynsey, A member of our team has contacted you to help. Have a lovely day, Chiara Petit-Fernand
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Aline M
Rating: 4 out of 5
Pleasant experience, good quality of life that can be found cheaper elsewhere. But great little drawings. I'd recommend for service and quality.
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Response from Petit-Fernand
Hello Aline, Thank you so much for your comment which encourages us so much! ? A lovely day to you, Elise, C-MonEtiquette
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K. M.
Rating: 4 out of 5
Fast processing, nice selection
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Response from Petit-Fernand
Hello Katharina, Thank you for choosing us for your order and for leaving a positive note. ?? Have a nice day, Elise, EsIstMeins
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Caro
Rating: 4 out of 5
First order not received, I wrote an email, where I was directly proposed to be refunded or to send me back an order. I chose the 2nd option, and received it within 5 days :)
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Response from Petit-Fernand
Hello Caroline, Thank you very much for trusting us a second time despite this delivery problem with the post office. We hope you are satisfied with your order. Good day, Elise, C-MonEtiquette
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SME
Rating: 4 out of 5
The design of the labels as well as the packs already made on the site is very appreciable. I really appreciated the booklet containing all the labels and the explanations on how to use them. What's more, delivery was relatively quick for being in Switzerland. I look forward to seeing how they age over time :)
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Response from Petit-Fernand
Hello, Thank you for your detailed feedback, which means a lot to us. We are delighted to see that you are completely satisfied with your order. ?? Have a nice day, Elise, C-MonEtiquette
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CLAUDE TENNEGUIN
Rating: 4 out of 5
Speed and simplicity
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Response from Petit-Fernand
Hello Claude, Thank you for trusting us and leaving us a positive note. It means a lot to us! Have a nice day, Elise, C-MonEtiquette
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Heather S.
Rating: 4 out of 5
Name tags excellent, took a little longer to arrive than expected, sadly the lady died before the name tags arrived
Response from Petit-Fernand
Dear Heather, Thank you for sharing your opinion; Have a lovely day, Chiara Petit-Fernand
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DANIELA V.
Rating: 4 out of 5
GOOD-I HOPE THE LABELS LAST THROUGH THE WASHINGS
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Response from Petit-Fernand
Good morning Daniela, Thank you for choosing us and sharing your opinion. We also thank you for your trust! See you soon? Chiara Petit-Fernand
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RB
Rating: 2 out of 5
I received the incorrect order. I contacted customer service and they said they would send out my correct order and I would it in receive 7-10 days. 14 days later I still haven't received it!
Response from Petit-Fernand
Hello, Thank you for your message. A member of our team will contact you to help. Have a lovely day, Chiara Petit-Fernand
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Client
Rating: 4 out of 5
Easy to order, precise explanations
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Response from Petit-Fernand
Hello, Thank you very much for trusting us with your order. We hope to see you again soon! ?? Have a nice day, Elise, C-MonEtiquette
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Danielle Wegnez
Rating: 4 out of 5
The site is easy to use and the mail arrives quickly.
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Response from Petit-Fernand
Hello Danielle, Thank you very much for your confidence. We are delighted to see that your order is to your liking. ?? Have a nice day, Elise, C-MonEtiquette
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Laila Esposito
Rating: 4 out of 5
Error on the order but quickly rectified
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Response from Petit-Fernand
Hello, We are always here to help you and your satisfaction is our priority. We look forward to seeing you again soon. ?? Have a nice day, Elise, C-MonEtiquette
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Nadège
Rating: 4 out of 5
The labels arrived on time and after the 1st wash, they held!
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Response from Petit-Fernand
Hello Nadège, Thank you very much for trusting us and leaving us an encouraging note. We're delighted to see that your labels suit you. ?? Have a nice day, Elise, C-MonEtiquette
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