The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
After the labels with the wrong names were delivered after almost 1.5 months, we unfortunately had to realize that they were of poor quality and that fewer were delivered than we had ordered.
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Response from Petit-Fernand
Hello, We are sorry that you had a bad experience with us. We are also sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. We have contacted you to get pictures of the problem. Have a nice day, Elise, EsIstMeins
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Chiara M.
Rating: 4 out of 5
Unfortunately, some labels are too expensive. I bought the mini labels for marking pencils and markers and three euros is too much for 10 labels, considering that there are 36 colors in a case. If they cost a little less over the years I would have bought your product many more times. Your material is beautiful and of good quality, I like it very much
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Response from Petit-Fernand
Good morning Chiara, Thank you very much for sharing your experience, your opinion is important to us. We are glad you enjoyed our labels and the service in general. I wish you a good day ? Chiara Petit-Fernand
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Tatiana
Rating: 4 out of 5
Product arrived on time but still to be tested
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Response from Petit-Fernand
Good morning Tatiana, Thank you for sharing your opinion, your feedback is important to us. We are happy that you are satisfied with the shipment! See you soon ?? Chiara Petit-Fernand
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Laetitia Marin
Rating: 2 out of 5
First time we've had a lot of trouble peeling the labels off the boards, some of which have even torn.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a problem with our labels. We tried to reach you by phone. We will contact you by e-mail. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Ana B.
Rating: 2 out of 5
I've buying from this brand for so many years but this last lot I bought of stickers for clothes came really disappointing, it came out of the clothes at first wash none of the clothes has stickers anymore and yes I did follow all the instructions
Response from Petit-Fernand
Hello, I am very sorry to hear that you are having problems with your labels. It is not normal for them to peel off if the instructions have been followed correctly. We have contacted you to find out more. Have a nice day, Elise, Petit-Fernand
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elisa
Rating: 4 out of 5
very good rendering quality labels
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Response from Petit-Fernand
Hello, Thank you so much for your feedback, we really appreciate it! ?? Have a nice day, Elise, C-MonEtiquette
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Reyes Andres Blasco
Rating: 2 out of 5
I ordered the labels a month ago today and still have not received them. On the web it said that it took 48 hours to manufacture them, after 6 days they sent me an email saying that my order had been shipped but they did not arrive. I complained and they told me that they were going to send me others but they have not arrived either. The shipments are sent by ordinary mail without any tracking. On February 12, customer service contacted me and processed the return. The labels arrived on February 16.
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Response from Petit-Fernand
Reyes, we are in contact to know when your order arrives. Let us know as soon as you have it so that we can rest assured. Have a nice day, Sandra de Petit-Fernand
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customer
Rating: 4 out of 5
Fast service. Labels look exactly what i askrd for
Response from Petit-Fernand
Hello, Your opinion is important for us, thank you for sharing. We are really happy that you are satisfied with our products. Have a nice day ?? Chiara Petit-Fernand
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Síle Ann Maria Walsh
Rating: 4 out of 5
It took a long time to arrive but otherwise fine.
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Response from Petit-Fernand
Good morning, Thank you for writing to us. According to the tracking of Correos, your order is in delivery. It will be in your mailbox today :) We hope everything is to your liking ! Hello, Camille Petit-Fernand
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Bénédite VAN AERDEN
Rating: 4 out of 5
Delivery on time It takes some skill to break the label (some labels are lost when not applied correctly) Writing too small. You can't see it on the screen. Perhaps a warning message to alert the customer, or larger labels.
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Response from Petit-Fernand
Hello, thank you very much for your message. However, you can see what your labels will look like, thanks to the customizer preview. We wish you a nice day. Elise, C-MonEtiquette
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severine helmstetter
Rating: 2 out of 5
The colors of the labels I received do not match the ones I received previously, even though I made a recommendation. So it must have been identical.
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Response from Petit-Fernand
Hello Séverine, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more details. Good day, Elise, C-MonEtiquette
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Natyboo
Rating: 4 out of 5
After an initial order with some hiccups, the customer service has been exceptional and they have resolved it very quickly. We are very happy with the new stickers. Thank you.
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Response from Petit-Fernand
Hi Natalia, Thank you for writing to us and for your loyalty. After our conversation, I confirm that we will resend you your stickers because they do not have to be peeled off like this. Will you also have the gift stickers as usual? Hello, Camille Petit-Fernand
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Sarah Corny
Rating: 4 out of 5
Despite not receiving my order, the after-sales service was very reactive and I received a new order at their expense. Thank you very much for your responsiveness and exemplary order handling.
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Response from Petit-Fernand
Hello Sarah, We are always here to help you in any way we can. We hope you enjoy your order! ?? Good day, Elise C-MonEtiquette
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Elizabeth Escuela Leon
Rating: 4 out of 5
The decals Excellent as always, now shipping takes a little longer than they anticipate.
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Laetitia
Rating: 4 out of 5
Being a loyal customer I am a little disappointed with my order this time because it arrived after the allotted time and moreover it was an urgent order for that I put just one star less but I am delighted and I will always order from you.
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Response from Petit-Fernand
Hello Laetitia, Thank you very much for your feedback. We're sorry to hear that the delivery took longer than expected. After checking, you had opted for standard delivery, but please note that we also offer express delivery for urgent shipments. Have a nice day, ???? Elise, C-MonEtiquette
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Friend of Ted
Rating: 4 out of 5
Highlight the quality of the product The only criticism is that the time it takes to receive the order is excessively long.
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Invité
Rating: 4 out of 5
My daughter was pleased with the label on her bag.
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Response from Petit-Fernand
Hello, Thank you very much for choosing us for your order. That's great! We're delighted that she likes our product. ?? Good day to you, Elise C-MonEtiquette
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Chiara G.
Rating: 4 out of 5
Customer service punctual and thorough in resolving shipping-related mishaps.
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Response from Petit-Fernand
Good morning Chiara, Customer service would like to thank you for your kind thought! Have a great day!!! Chiara Petit-Fernand
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Nadine M.
Rating: 4 out of 5
I had a complaint because the labels had come off. I was then refunded the money without any problems. The customer service is great. I have now attached the labels differently and they hold well. Even in the dryer.
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Response from Petit-Fernand
Hello Nadine, Thank you for your review. We are always here to help you in the best possible way. ? Have a nice day, Elise, EsIstMeins
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Ilona G.
Rating: 4 out of 5
I have been ordering from you for a long time and am always satisfied and will continue to order from you. I have already told others
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Response from Petit-Fernand
Hello Ilona, thank you for choosing us for your order, we are delighted! ?? Have a nice day, Elise, EsIstMeins
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Laurence
Rating: 4 out of 5
the design and backing are good. wash-resistant labels.
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Response from Petit-Fernand
Hello, Thank you very much for choosing us for your order. We hope to see you again soon! ?? Have a nice day, Elise, C-MonEtiquette
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Emilie MARTINEZ
Rating: 4 out of 5
Good value and after-sales service
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Response from Petit-Fernand
Hello, We are delighted to read your positive review. See you soon for another order. ?? Have a nice day, Elise, C-MonEtiquette
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Laure
Rating: 4 out of 5
I'm always satisfied with my labels, which I've been ordering for a few years now.
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Response from Petit-Fernand
Hello, Thank you very much for your review, which makes us very happy! We're delighted to see that you like our products. ?? Have a nice day, Elise, C-MonEtiquette
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Rahel Thalmann
Rating: 4 out of 5
Very nice choice but the stickers don't stick well. The ones on the back are gone after the first wash. Too bad if not satisfied
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Response from Petit-Fernand
Hello Rahel, We're very sorry to hear about this problem with your order. We have contacted you to find out more about the problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Charlotte Bedoret
Rating: 4 out of 5
It should be possible to keep old label templates, so you don't have to start from scratch every time (previous orders and the same colors and patterns from one kind of label to another).
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. It's quite possible, as long as you have a customer account with us ? Have a nice day, Elise, C-MonEtiquette
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freddy
Rating: 2 out of 5
Very disappointed by the quality of the labels as they are coming off even though they have been on for 8 days and the garment has not been washed. In reply, you said that you had contacted me for more details, but how did you do this as I have nothing at all?
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Response from Petit-Fernand
Hello, We're sorry to hear that your labels are coming off. We have contacted you for further details. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Laurent Beguin
Rating: 4 out of 5
A small delay but otherwise no problem! :-)
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Response from Petit-Fernand
Hello laurent, We are sorry to hear that the delivery took longer than expected. However, we hope you enjoy your order. ?? Have a nice day, Elise, C-MonEtiquette
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Jennifer
Rating: 4 out of 5
Easy, customizable ordering, fast shipping, quality products. Too bad there's no sticker sheet left as a gift!
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Response from Petit-Fernand
Hi Jennifer, Thank you very much for your feedback. We are sorry for this oversight, as normally the gift label sheet is always delivered with the order. However, we hope that this will not affect your trust and loyalty. Have a nice day, ? Elise, C-MonEtiquette
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Joy
Rating: 4 out of 5
Quite practical and sticks well
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Response from Petit-Fernand
Hello Joy, Thank you for ordering from us and leaving us a review. It means a lot to us. ?? Have a nice day, Elise, C-MonEtiquette
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Safya
Rating: 4 out of 5
Beautiful labels! Very practical!
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Response from Petit-Fernand
Hello, Thank you so much for your positive feedback, it means a lot to us! ???? Beautiful day to you, Elise, C-MonEtiquette
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cristina M.
Rating: 2 out of 5
It is with much amazement that I must state that half of the self-adhesive labels affixed to my babies' clothes came off at the first washing in the washing machine :( Frankly, I was surprised because my friends' experience had been different. I haven't tried the thermoadhesive ones yet, so mine is a partial review. I had bought the mixed pack offered for kindergarten.
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Response from Petit-Fernand
Dear Cristina, Thank you for your Feedback. One of our operators will contact you later today to learn more and be able to help you. Chiara Petit6Fernand
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Emily
Rating: 2 out of 5
Won't be ordering again! I ordered on 15th January and still no labels arrived!!! Nearly 3 weeks!!!!!
Response from Petit-Fernand
Hi Emily, We are really sorry to hear that. Unfortunately we do not have enough information to contact you. Please contact our costumer service so that we can help you and provide you a solution. Have a lovely day, Chiara Petit-Fernand
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Magali
Rating: 4 out of 5
The labels are great!
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Response from Petit-Fernand
Hello Magali, Thank you for choosing us for your order and for leaving us a review. ?? Have a nice day, Elise, C-MonEtiquette
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Invité
Rating: 4 out of 5
Fast service and good quality. Small bug in the account connection, no access to the ...
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Response from Petit-Fernand
Hello Delphine, We're delighted to hear that your order has met your expectations. You can contact us regarding your customer account problem so that we can help you. ?? We wish you a pleasant day, Elise, C-MonEtiquette
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Amandine BOUDONNET
Rating: 2 out of 5
Application bug: 2 commands instead of one due to application malfunction. Last time, the drawing was cancelled and now I have two orders.
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Response from Petit-Fernand
Hello Amandine, Thank you for your feedback. We have contacted you to help with this duplicate order. Our Customer Service is available by phone and email for any problems you may encounter with your orders. Have a nice day, Camille C-MonEtiquette
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Ingrid Laloy
Rating: 2 out of 5
The labels are pretty and practical but I had ordered them 2 weeks before my son's departure for snow class. I received them when he had already left. So I didn't use them. Too bad
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Response from Petit-Fernand
Hi ingrid, Thank you for your message. We are delighted that you like our products. However, we're sorry to hear that your order arrived late. Have a nice day, Camille C-MonEtiquette
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Emanuela
Rating: 4 out of 5
On-time delivery!
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Response from Petit-Fernand
Good morning Emanuela, Thank you for sharing your opinion, We are happy that you are satisfied with the shipment. Your opinion is important. Have a good day, ? Chiara Petit-Fernand
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LAPLAGNE
Rating: 4 out of 5
Quality labels
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Response from Petit-Fernand
Hello, Thank you very much for your review, which makes us very happy! We're delighted to see that you like our products. ?? Have a nice day, Elise, C-MonEtiquette
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Nico P
Rating: 2 out of 5
Delivery in a few days with no problem, but I found half the labels stuck in my son's clothes (about thirty) either in the washing machine or in the dryer. I should point out that all the labels were stuck on the washing label of the clothes. Apart from the fact that they don't stick so well, the biggest problem is the possibility of clogging his washing machine filters. I wouldn't recommend these labels
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Response from Petit-Fernand
Hello, Thank you for writing to us. We are very sorry to read that your labels are coming off. In fact, once applied, they should not come off like that. Please contact our customer service department with your order number so that they can help you. Have a nice day, Camille C-MonEtiquette
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ANJA
Rating: 4 out of 5
I have ordered the labels again for my boys because they are easy to wash and the design is simply beautiful
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Response from Petit-Fernand
Hello Anja, Thank you very much for your order and your kind review. It's just perfect that you like our products. ?? Have a nice day, Elise, EsIstMeins
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