The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Fast delivery, order conformed to my request. Practical and easy to use. Thank you
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Response from Petit-Fernand
Hello Aurélia, Thank you for choosing us for your order and for leaving us a review. ?? Have a nice day, Elise, C-MonEtiquette
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Virginie Erny-Simon
Rating: 4 out of 5
Happy with the results and the different label formats
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Response from Petit-Fernand
Hello Virginie, Thank you very much for your positive feedback! ?? We wish you a lovely day, Elise, C-MonEtiquette
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biendormir
Rating: 2 out of 5
The labels are superb and still of the highest quality! But delivery problem order made on the 11th received on the 22nd! Bcp too long .
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Response from Petit-Fernand
Hello, We're delighted that you like our labels. However, we're sorry that they only arrived on the 22/01. This is not our usual delivery time. Have a nice day, Camille C-MonEtiquette
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Edwina Kruk
Rating: 4 out of 5
The items ordered are beautiful, well finished and of high quality! I recommend them. If I had to say one small "negative" point, it would be that the delivery time is a bit long.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, it means a lot to us! We're sorry that delivery took longer than expected ???? Have a nice day, Elise, C-MonEtiquette
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Corine B
Rating: 4 out of 5
Easy to order, fast shipping, fair price, simple application. The quality will depend on use.
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Response from Petit-Fernand
Hello, We are delighted to read your positive review. See you soon for another order. ?? Have a nice day, Elise, C-MonEtiquette
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Izie
Rating: 4 out of 5
The labels are very pretty and perfectly match the visuals on the website. However, the iron-on labels are impossible to attach unless the iron is extremely hot (I have a steam iron, so I can't attach the iron-on labels). In this case, only self-adhesive labels are suitable. They hold up relatively well to machine washing.
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Response from Petit-Fernand
Hello Izie, Thank you very much for your positive comment. The iron-on labels do indeed hold up under a 200° iron, as indicated in the instructions. We're delighted to read that you like our products?!?? Good day, Elise, C-MonEtiquette
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Julie Durocher
Rating: 4 out of 5
I'm pleased with the quality of the labels.
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Response from Petit-Fernand
Hello, Thank you very much for your review, which makes us very happy! We're delighted to see that you like our products. ?? Have a nice day, Elise, C-MonEtiquette
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cliente
Rating: 2 out of 5
I needed to receive the adhesive labels in a tight time frame So I took advantage of the express delivery service at a premium cost I found myself waiting over ten days to receive what I ordered
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Response from Petit-Fernand
Good morning Lavinia, Thank you for your message. One of our operators will contact you in the day to be able to help you. Good day, Chiara Petit-Fernand
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ELODIE TATERMAN
Rating: 2 out of 5
I received my order late. Over two weeks for delivery. This is the second time this has happened!
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Response from Petit-Fernand
Hello Elodie, We're very sorry to read your message and apologize for the delay. We hope, however, that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Emilie Cohen
Rating: 2 out of 5
Delai non respecté 9 jours Oui tb mais j'en besoin vite car mon fils partait en classe de neige mais bon same servira tjr
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Response from Petit-Fernand
Hello Emilie, We are very sorry for the delay. We hope, however, that your order meets your expectations. Have a nice day, Camille C-MonEtiquette
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Dominique Zugmeyer
Rating: 4 out of 5
For my part, the labels stick better than my previous orders.
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Response from Petit-Fernand
Hello Dominique, Thank you very much for your feedback. We are delighted to see that you like your order! Have a nice day, ? Elise, C-MonEtiquette
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ASG
Rating: 4 out of 5
Very nice labels for objects and garments. Too bad you can't reduce the label length any further. Otherwise very good quality. Very happy with the customizable snack box. Just the little box inside that my 2.5 year old daughter can't open by herself, so we can't use it at the moment.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We're sorry to hear that the labels are too long, but we hope you'll be able to use them properly. Have a nice day, Elise, C-MonEtiquette
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Marlène LABEILLE
Rating: 4 out of 5
Manufacturing time announced as less than 48 hours when it was almost 1 week. Fortunately, delivery was quicker. The labels are of good quality.
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Response from Petit-Fernand
Hello, We're sorry to hear that delivery took longer than expected, but we hope you're completely satisfied with your order...? Good day, Elise, C-MonEtiquette
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Julie Zimmermann
Rating: 4 out of 5
Less convinced than usual. The joystick seems blurred and the labels cracked a lot when glued...I never had this problem with my previous controls.
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Response from Petit-Fernand
Hello, Thank you so much for your feedback, we really appreciate it! ?? Have a nice day, Elise, C-MonEtiquette
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Aurélie Rappez
Rating: 4 out of 5
Perfect except for the express delivery, which was not at all.
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Response from Petit-Fernand
Hello Aurélie, We're sorry to hear that the express delivery took longer than expected. Unfortunately, we have no influence over the Chronopost service. However, we have reimbursed you for the shipping costs. ?? Have a nice day, Elise, C-MonEtiquette
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Marion Letailleur
Rating: 4 out of 5
Ordered for our daughter's first day of school. The design is great and there's a wide choice of creations. The fusible web holds super well and is very easy to make.
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Response from Petit-Fernand
Hello Marion, Thank you for choosing us for your order and for leaving us a review. We are very happy to read that you liked your order. ?? Have a nice day, Elise, C-MonEtiquette
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Virginie MARCHISET
Rating: 4 out of 5
Fast delivery, usually I take the labels to stick on with the iron but here I just took to stick on the label of the garment we'll see if it holds!
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Response from Petit-Fernand
Hello Virginie, Thank you very much for your order and your opinion which means a lot to us. ?? Beautiful day to you, Elise, C-MonEtiquette
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Anabela Rodrigues
Rating: 4 out of 5
Very satisfied with the heat-sensitive labels. However, the ones that stick directly on the labels of the clothes do not stand up to washing.
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Response from Petit-Fernand
Hello Anabela, Thank you very much for ordering from us and for your review. We are very sorry to hear about the inconvenience concerning your order. We have contacted you to get more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Jennifer Daguenet
Rating: 2 out of 5
I had already ordered and was satisfied, but my clothing labels won't fit on swim caps, swimsuits or sports bags. Disappointed?
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Response from Petit-Fernand
Hello Jennifer, Thank you for your feedback. We are very sorry to hear that your labels are not holding. We have just contacted you in order to help you as best we can. Have a nice day, Camille C-MonEtiquette
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BODSON Daniele
Rating: 4 out of 5
Fast, but it's a pity that the material is not precise. For iron-on labels, it is not possible to sew a few stitches as requested in some homes.
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Response from Petit-Fernand
Hi Daniele, Thank you very much for your order and your feedback. We have taken good note of it and have passed on your suggestion to the team. ? Have a nice day, Elise, C-MonEtiquette
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Marie
Rating: 4 out of 5
First time on the site. I do not find the order tracking simple There is no notification on the progress / steps. 1x/2 on the site it was said that I had not made any order!!! In the end it happened and it corresponds to the description.
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Response from Petit-Fernand
Hello, Thank you very much for your order and your feedback. You are actually notified of the steps. As soon as you have finalized your order, you will receive an order confirmation by e-mail and you will also receive a shipping confirmation e-mail informing you that your order has been sent. In addition, your order does not appear in your customer account, as you placed it as a guest, without being logged in. However, we're delighted that you enjoyed your order. ?? Have a nice day, Elise, C-MonEtiquette
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Marie
Rating: 4 out of 5
The products are high quality and very durable. The design is attractive. After-sales service met my expectations following a delivery problem.
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Response from Petit-Fernand
Hello Marie, Thank you for your message. We apologize for the delay in delivery by Chronopost. Following our telephone conversation, I can confirm that you will be reimbursed for the express delivery costs. We invite you to reply to our automatic e-mail so that your future requests can reach our customer service department. We hope that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Laetitia M
Rating: 4 out of 5
Mon has several choices of background color and font. He had the choice for his little drawing. The labels stick very well. Delivery is quite fast. I've been ordering from you for 3 years now.
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Response from Petit-Fernand
Hello, Thank you very much for your review, which makes us very happy! We're delighted to see that you like our products. ?? Have a nice day, Elise, C-MonEtiquette
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Diana
Rating: 4 out of 5
Very customizable and well priced products. Quick delivery. Convenient that you can edit a previous order (so it keeps in memory the background and design already ordered and is quick to order). Great adhesive labels for items and clothes, they hold numerous washes and dryers (and still you can take them off if needed). The thermoadhesive labels have to be glued on for a long time with a hot iron for them to hold well, and it is very difficult to remove them afterwards. I would also add the possibility of making stamps
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Response from Petit-Fernand
Good morning Diana, Thank you for sharing your opinion. Your trust is important to us! We are happy to read your words and advice! Have a great day ?? Chiara Petit-Fernand
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M VUILLEMENOT
Rating: 4 out of 5
very satisfied with the speed of shipment and the quality of the product the only downside is the harassment of advertising emails from the site after an order.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We have left you a voicemail and sent you an email to get more information about email "harassment". We look forward to hearing from you. Good day, Elise, C-MonEtiquette
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Guigon
Rating: 4 out of 5
Order shipped very quickly as described
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Response from Petit-Fernand
Hello, We are delighted to read your positive review. See you soon for another order. ?? Have a nice day, Elise, C-MonEtiquette
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Melissa
Rating: 2 out of 5
Unfortunately I received the wrong order. I wanted to order labels to stick directly on objects and clothes. Unfortunately I got labels that require ironing. Not possible to use. So unfortunately I have to throw them away.
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Response from Petit-Fernand
Hello Melissa, Thank you for your message. However, it looks like the labels you ordered match the ones you received. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette
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Invité
Rating: 4 out of 5
The kit is very nice. My son likes it a lot?
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Response from Petit-Fernand
Hello, Thank you very much for your review, which makes us very happy! We're delighted to see that you like our products. ?? Have a nice day, Elise, C-MonEtiquette
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Blanca Morales
Rating: 2 out of 5
The labels come off even before the first wash :(
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Response from Petit-Fernand
Hello Blanca, Thank you for your feedback. It's not normal for your labels to come off. We've just contacted you to find a solution. Have a nice day, Camille C-MonEtiquette
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Caro Line
Rating: 2 out of 5
Despite scrupulous adherence to the rules, the self-adhesive labels don't hold up very well. Considering the price, I'm disappointed... ! What's more, I was surprised to find that they were sent by green post (without tracking). Maybe that's why I read so many comments about bad delivery. I wouldn't recommend this site, whose quality is frankly average. And I wouldn't buy from it again either.
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Response from Petit-Fernand
Hello, Thank you for writing to us. Our labels are indeed sent free of charge and without tracking. However, they should not come off when washed. We've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
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martina matray
Rating: 4 out of 5
I ordered some labels for my children's clothes, the delivery was a little delayed because it was just between the end of the year festivities. I liked the little additional papers so I could iron them on. The colors look better on the site, but I'm still satisfied.
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Response from Petit-Fernand
Hello, We are delighted to read your positive review. It's true that during the holiday season, delivery may take a little longer than expected. ?? Have a nice day, Elise, C-MonEtiquette
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Céline Guihot
Rating: 4 out of 5
Fast delivery
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Response from Petit-Fernand
Hello, Thank you very much for your opinion which makes us very happy! ?? Have a nice day, Elise, C-MonEtiquette
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Tricoli A.
Rating: 4 out of 5
great labels nice and functional
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Response from Petit-Fernand
Good morning Antonia, We are glad to hear that you are satisfied with your order and appreciate the quality! Your opinion is important to us, thank you for sharing it. Have a great day ?? Chiara Petit-Fernand
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Hanafi LAOUAR
Rating: 4 out of 5
A lot of waiting between preparation and dispatch, but the product conforms and we are satisfied.
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marie josèphe tronchet
Rating: 4 out of 5
Easy-to-access website for ordering. Well-made labels, no problem sticking them on a garment except on delicate fabrics.
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Solenne
Rating: 4 out of 5
I ordered the crib pack. It looks great and is easy to use. I haven't yet seen how the labels hold up over time, as they're washed. I would have liked to have more clothes labels in the crèche pack.
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Nadine M.
Rating: 2 out of 5
The labels are unfortunately coming off our son's soft toy, even though it is on the label. It is now the 3rd time
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Response from Petit-Fernand
Good morning, we are very sorry to hear this. One of our team will send you an email later today. Have a nice day, Chiara EsIstMeins
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Nathalie Pichon
Rating: 4 out of 5
Fast shipping. Easy to obtain spare parts. Good quality water bottle: isothermal and screen-printed.
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Invité
Rating: 4 out of 5
Order as described and received very quickly
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Cristina A.
Rating: 4 out of 5
I always like the company, correct in timing and quality of products. Only note this time are on the new water bottles with plastic straw. They are functional and hassle free, only that the graphic printed on it, loses quality. It looks double printed, there is no depth to the design. I think it is due to the lining material of the water bottle itself.
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Response from Petit-Fernand
Good morning Cristina, Thank you for sharing your opinion, it is important for us to know that you are satisfied with the timing and quality. Thank you for your advice, for any clarification do not hesitate to contact our customer service. Good day, Chiara Petit-Fernand
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