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A
Rating: 4 out of 5
Perfect and fast delivery but I didn't receive the greaseproof paper with my notebook ....
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 923 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2 and 4 stars
Reset filtersI
Rating: 4 out of 5
Good experience but average website
Response from Petit-Fernand
Hi, thank you very much for your feedback that is very important for us. Have a lovely day ?? Chiara Petit-Fernad
A
Rating: 2 out of 5
I chose the expensive Express 48h shipping! Unfortunately, the nice customer service only contacted me after 3 days that the product is no longer available in the color! You don't get a refund or anything - what's the point of choosing? I needed it for my birthday and wrote to customer services. Unfortunately no response to me as a customer! Had to take an alternative. I find it sad and will no longer order here and will continue to do so. A real shame!
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Response from Petit-Fernand
Good morning, We are very sorry to hear this. We informed you about the lack of the chosen color as soon as we knew it was ready. Our customer service team has returned the water bottle to you in the replacement color you selected. We apologize if this has caused you any inconvenience and wish you a good day, Chiara EsIstMeins
C
Rating: 4 out of 5
Following a defect on some labels, the after-sales service was reactive and competent.
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C
Rating: 4 out of 5
I love these customizable labels, they're perfect and really stand up to washing and drying.
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C
Rating: 4 out of 5
Great stickers. Good designs. Delivery ime isn't great but maybe because it's Christmas time
Response from Petit-Fernand
Hello Carina, Your opinion is important to us, thank you for sharing it. We are glad you liked the stickers and the designs. Thank you for your trust. Have a nice day ?? Chiara Petit-Fernand
M
Rating: 2 out of 5
I have bought Petit Fernand labels more than once and have always been happy with them. Unfortunately, the last purchase I made was not successful because the merchandise was never delivered. Customer service was immediately diligent in supporting me and I am waiting to receive my refund. I trust I will receive it given the seriousness shown by the company.
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Response from Petit-Fernand
Dear Marcella, Thank you for sharing your opinion, we are sorry for this anomaly. The refund for your order has been made and you will receive it soon. Thank you for your trust. Good day, Chiara Petit-Fernand
A
Rating: 2 out of 5
The order arrived very late. And they mixed up the names of the orders.
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Response from Petit-Fernand
Hi Aina, Thank you for writing to us. Sorry for this error. However, we hope that the quality of our products is to your liking. Good day, Camille Petit-Fernand
F
Rating: 4 out of 5
Great price! Fast shipping and the stickers stick great. However, the printing could be a bit sharper and there could be more design options. Nevertheless, I would buy some there again next time!
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Response from Petit-Fernand
Good morning, thank you very much for your comment and your opinion and advice. They are very important to us. Have a nice day ?? Chiara EsIstMeins
A
Rating: 4 out of 5
The products are really great to personalize. Unfortunately, I was sent the wrong drinking bottle. Otherwise, my child loves the products.
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Response from Petit-Fernand
Good morning Angela, Thank you for your comment, your opinion is important to us. We are glad that you are satisfied with our products. Have a nice day ?? Chiara EsIstMeins
B
Rating: 4 out of 5
the order arrived on time and the product seems very good to me, very good quality price. Benedetta
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Response from Petit-Fernand
Good morning Benedetta, Thank you for your comment. We are glad you are satisfied with the product and its quality. Have a good day ?? Chiara Petit-Fernand
F
Rating: 4 out of 5
Very good quality! Take a while to deliver to England but there's no problem!
Response from Petit-Fernand
Hi Fabrine, That is great. Thank you for sharing your opinion. We are glad that you are satisfied with the quality of our sitcker. Have a nice day ?? Chiara Petit-Fernand
T
Rating: 4 out of 5
The product is beautiful and of good quality
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Response from Petit-Fernand
Hello Teresa, Thank you very much ? Good morning, Camille Petit-Fernand
N
Rating: 4 out of 5
I like the ease with which the label adheres, it's very practical and easy to use.
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J
Rating: 4 out of 5
Perfect as always. Just a downside this time on the shipment, I had taken a simple shipment, the letter arrived after more than a week after being notified of its shipment and torn on all part of the side I was lucky. Perhaps you should reinforce your envelopes? Not sure it's your fault though.
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H
Rating: 4 out of 5
Quality labels and fast delivery
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N
Rating: 4 out of 5
I'm very happy with the gourd, it's top quality and the motifs are well flocked. On the other hand, the plastic on top of the snack box is not quality, and the sticker is clearly visible.
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H
Rating: 4 out of 5
Very nice labels,which so far grandfather found in Italy.
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Response from Petit-Fernand
Good morning, Thank you very much for this positive note, which makes us very happy! ?? We wish you all the best for the holiday season. ?????? Elise, Petit-Fernand
M
Rating: 4 out of 5
Beautiful products, fast delivery.
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H
Rating: 4 out of 5
Good product
Response from Petit-Fernand
Hi Hannah, Many thanks for your words and your trust. We are glad you are satisfied with our products and their quality ?? Have a lovely day! Chiara Petit-Fernand
S
Rating: 4 out of 5
Everything is exactly as described
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M
Rating: 4 out of 5
Top-notch, well-made label
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M
Rating: 4 out of 5
Fast and beautiful product
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C
Rating: 4 out of 5
Simple and efficient
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M
Rating: 4 out of 5
This is the second time I order because the first one went very well, I hope this one goes very well. I want them for my mother who is in a nursing home and they are like the first day and are very washed.I will not hesitate to order again,I advise it.
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Response from Petit-Fernand
Hello Maria Angeles, Thank you very much for your confidence ? Hello, Camille Petit-Fernand
K
Rating: 4 out of 5
Despite an initial incorrect delivery, the replacement delivery reached the recipient as requested.
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Response from Petit-Fernand
Hello Michael, We are pleased to read that your order has arrived safely. We hope you like it very much! Have a great holiday season, ?????? Elise, EsIstMeins
S
Rating: 4 out of 5
Really nice product in graphics and materials, customizable in many ways, live true to the render. Order processed quickly. It would be nice to be able to customize the front face of the ball as well (e.g. Phrase in Italian) and be able to choose from different ribbons.
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Response from Petit-Fernand
Hi, Thank you very much for choosing Petit-Fernand for your order. We are very happy to read your positive feedback and will take note of your suggestion. ?? We will pass it on to the rest of the team. We wish you a happy holiday season. ?????? Elise, Petit-Fernand
A
Rating: 4 out of 5
Fast delivery. Easy to use website. However, I find the clothing labels too big.
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E
Rating: 4 out of 5
The product ordered corresponds to the one received. Delivery times were respected.
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J
Rating: 2 out of 5
Unfortunately, my 1st order did not arrive. Big praise to the customer service, new ones were sent immediately without any problems! Many thanks for that! Unfortunately, this time they don't live up to their promise. They don't last through the wash even though I follow the instructions exactly and even let them "dry" for 24 hours before wearing them for the first time. Too bad
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Response from Petit-Fernand
Hello Jessi, We are sorry to read that your labels are peeling off. ?? Can you please send us an email and share a picture so that we can offer you a solution? We look forward to your feedback. Have a nice day, ?????? Elise, EsIstMeins
J
Rating: 4 out of 5
Labels as expected and fast delivery
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E
Rating: 4 out of 5
Fast delivery, but the labels come off easily after washing. It would be great if you could make some with characters that children love, patrol, princess, Disney...
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M
Rating: 4 out of 5
Products as described, value for money absolutely consistent super efficient customer service.
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Response from Petit-Fernand
Good morning Ilaria, thank you for sharing your experience. We are glad you are satisfied with our labels and customer service! See you soon for a new order ?? Chiara Petit-Fernand
B
Rating: 4 out of 5
They handled the order super fast. the adhesive labels for objects do not peel off with use, they give very good results and the ones for clothes are easy to put on and do not peel off with washing.
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L
Rating: 2 out of 5
Everything arrived correctly, Pere took too long to send, it is an aspect that should be improved.
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Response from Petit-Fernand
Hi Lucia, Thank you for your message. We are delighted to hear that you like our products. Regarding the delivery, we are sorry for this delay. We are looking for alternatives so that this does not happen again. Good day, Camille Petit-Fernand
R
Rating: 4 out of 5
Beautiful label, practical and fast delivery. I recommend
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O
Rating: 2 out of 5
I'm disappointed with the quality of the stoppers on the children's bottles. The stoppers are far too fragile for this age group. I bought two bottles at the end of 2022. The caps broke in March and July, then I bought a new cap which broke in December. After three broken stoppers, I asked customer service if there wasn't another stopper that would fit, since new gourd models exist and replace the old ones! As luck would have it! The answer is no, so I'm left with my broken stoppers on my "old" leaky bottles.
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Response from Petit-Fernand
Hello Ophélie, Thank you for your feedback. We're sorry your plugs broke. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
C
Rating: 4 out of 5
The personalization of the labels is really top-notch, I find them very pretty and easy to read. However, they don't last long (1 quarter for some), especially when they're stuck on a fabric that's not quite smooth and a little elastic, like the looped cotton on the inside of a jogging suit. It's a shame, because this type of garment is very comfortable and practical for a baby learning to walk.
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L
Rating: 4 out of 5
Everything is great - stickers have lasted - quality is great. They're still bright as the day I got them and I wash clothes a lot! The only thing I would ask for is quicker delivery please!! Have recommended to other parents also :)
Response from Petit-Fernand
Hi Lorelle, Thank you very much for sharing your opinion. We are glad that you are satisfied with our product and their quality! Have a lovely day?? Chiara Petit-Fernand
E
Rating: 4 out of 5
All good except that the stickers are stuck on too firmly (in the booklet). They come off very badly.
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Response from Petit-Fernand
Hello Evgenia, We have contacted you today to offer you a solution. Have a great holiday season, ?????? Elise, ItIsMine