The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I placed an order on 28/08 and after 7 days it was still in preparation, so I was the one who contacted customer service which still did not solve my problem, I was given a refund and on 6/9 I placed a new order which I hope will be processed and shipped within 48 hours as you had said and written on the website. But as of today it is still being processed. On top of that sure I selected expedited delivery as I would need them by Monday, strangely it turns out to be standard delivery! I hope things can improve
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Response from Petit-Fernand
Dear Elis, We are sorry for this reatard. I ask you to contact us at [email protected] indicating the order number in question we will be ready to provide you with a solution. Good day Alessio, Petit-Fernand.co.uk
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customer
Rating: 2 out of 5
Delivery is awful. Ordered on the 29th aug still not received my labels. Grandson has gone back school. Need to sort out deliveries asap
Response from Petit-Fernand
Hello, Sorry to hear there is an issue with the postal services and your order has been delayed. Do not hesitate to contact our customer service for further assistance. Kind regards, Jessica Petit-Fernand.
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Yaila
Rating: 2 out of 5
The product has still not arrived. I called and was told they were making a new envío which still waiting.
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Response from Petit-Fernand
Good morning, I confirm that we have resubmitted. We apologize again for this delay and remain available at [email protected]
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Silvia K.
Rating: 2 out of 5
The letter took >14 days to reach Germany.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Invité
Rating: 2 out of 5
The stickers come off, do not stick properly to the pens. Very long delivery time.
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Response from Petit-Fernand
Hello, We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins team
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Invité
Rating: 4 out of 5
The long shipping time was unsatisfactory. Otherwise I was satisfied.
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Response from Petit-Fernand
Thank you for your purchase and your review. We are sorry that the delivery took longer than expected. Our products are made in France and shipped from France, so delivery may take a little longer. However, we hope you enjoy our products. Have a nice day, ? Elise, EsIstMeins
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Sorriaux cousin
Rating: 2 out of 5
Very disappointed, the labels come off after the first wash, even though I followed the advice to the letter? Mrs sorriaux Cousin Sandra
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Response from Petit-Fernand
Hello Sandra, we're sorry to read your message because it's a quality anomaly or a problem with the labels. We have just contacted you by email in order to help you. See you soon, Sandra C-MonEtiquette
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Invité
Rating: 4 out of 5
The website is great, the products are of very good quality. Unfortunately the order disappeared the first time it was sent but I reported it and was rewarded with service. Great site, great service. Gladly again!
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Response from Petit-Fernand
Thank you for your order and your review. We are always here to help our customers in the best possible way! We are very pleased that you like our products. ? Have a nice day, Elise, EsIstMeins
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Sarah
Rating: 2 out of 5
Delivery time far too long - product was almost no longer needed
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Anita
Rating: 2 out of 5
I never recieved my order, I contacted amd was refunded.
Response from Petit-Fernand
Hello Anita, We are sorry to hear there was some issue witht he postal services and your order never reached you! Kind regards, Jessica, Petit-Fernand.
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Invité
Rating: 4 out of 5
Stickers very well. But yes, the order took quite a few days to arrive.
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Marta N.
Rating: 2 out of 5
Unfortunately my order placed on 8/17/23 has not arrived, I talked to the Italian mail and you can't track it I talked to my neighbors maybe it was in their hole and nothing, I went to see in my old house and not even there.So Monday school starts and the labels are not there.
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Response from Petit-Fernand
Good morning, we are sorry to hear about this shipping anomaly by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
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Paula
Rating: 4 out of 5
Although the first order never arrived. They immediately sent me another one free of charge.
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Invité
Rating: 2 out of 5
I placed the order, and it never arrived. I called, because they had only replied to the first few emails. They gave me the option to send it again free of charge, it arrived. But it was late.
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Response from Petit-Fernand
Good morning, We are sorry for this delay in delivery by the post office. However, we hope you will still like our products. Good morning, Camille Petit-Fernand
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María NAVARRO
Rating: 2 out of 5
Not satisfied, I ordered labels with a flowery background but I end up with labels with an almost white background because the flowery background remains outside the cut contour... This constraint was not indicated anywhere when I placed my order... so this type of background should not be offered...
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Response from Petit-Fernand
Hello Maria, Please do not hesitate to contact us via contact@c-monetiquette or 05 19 88 01 72, so that we can find a solution to this incident together. Have a nice day, Ophélie C-MonEtiquette
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Rowanne P.
Rating: 4 out of 5
Great product, lovely booklet that it comes in with explanations. Took a long time to arrive, longer than expected.
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Stephanie M.
Rating: 4 out of 5
Took a bit time to be delivered but product is great
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Matilda
Rating: 2 out of 5
I chose fast order because I needed the product for the event, despite additional payment for express creation, the product arrived after 5 days (instead of 2).
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Response from Petit-Fernand
Hello, We are sorry that you received your order later than expected. After checking, I have to say that your order was sent on August 15 and delivered on August 18. The delivery took 3 days instead of 2. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day. Elise, EsIstMeins
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Mandy J.
Rating: 4 out of 5
Have used these labels for a few years now and love the convenience and longevity of them. Would have given 5 stars but for some reason the stickers for stationary etc aren't sticking so well to some items as they used to ??
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Kerri
Rating: 4 out of 5
After a long wait for the stickers they arrived with two other children's names in and not the amount I ordered. They did resend the news ones out really quick and I was happy with the overall product once it was corrected.
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Emeline Prodhomme
Rating: 2 out of 5
Self-adhesive labels peel off after machine washing...
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Response from Petit-Fernand
Hello Emeline, Thank you for your message. It is indeed abnormal for the labels to come off. We've contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
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Marion
Rating: 4 out of 5
Fast delivery and easy-to-use labels
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Invité
Rating: 4 out of 5
I had a delivery problem. After contacting customer service, which is very responsive by the way, I was offered the option of returning my order or a refund. I preferred to send the order again because I absolutely wanted the labels and frankly, in less than 1 week I received my labels.
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Aurelie
Rating: 4 out of 5
Good experience. Nice label
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Invité
Rating: 4 out of 5
On-time delivery and packaging suitable for the type of contents.
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Ale
Rating: 2 out of 5
The labels are very nice the problem is that they do not stick on the pencil case products,markers,pens,etc.....
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Response from Petit-Fernand
Good morning, we are sorry to hear that our products do not meet your expectations. We have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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carolina dandrea
Rating: 2 out of 5
The pots are too small, I expected them to be bigger. They don't work for me :-( from 3 years old, which is when you are asked to bring snacks, with that size you can't even put a whole fruit in them.
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Response from Petit-Fernand
Good morning, We are sorry that our lunch boxes have not convinced you. We put on our website all the dimensions of our products so you can get an idea before you buy. We are sorry to hear that you were still expecting something different. Hello, Camille Petit-Fernand
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Mme D
Rating: 4 out of 5
Beautifully made labels. As ordered. Perhaps a slightly wider range of backgrounds and images for certain categories would be great. Otherwise a good product that I recommend.
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Anais B.
Rating: 4 out of 5
Received on time. Very nice labels
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Amélie Darodes
Rating: 4 out of 5
The labels were delivered promptly and conformed to my order. Happy with the result.
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Yasmine
Rating: 4 out of 5
Satisfied with my purchase. The thermo-heating labels hold after the 1st wash, to be seen over time.
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Elodie gourhand
Rating: 4 out of 5
Purchase of clothing labels, object and gourd. Very good product, one star less for the price which I find high. Loyal customer for several years.
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Sandrine
Rating: 4 out of 5
Superb labels, pretty and of good quality. Delivery was just a bit long, with no real follow-up possible.
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Invité
Rating: 4 out of 5
Good products and received quickly as usual
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Corentin Moreau
Rating: 4 out of 5
I am more than delighted with the labels I ordered for my daughters. They love them. On the other hand, I was a little disappointed with the delivery because I had ordered in 24h which didn't arrive. But the service quickly replied that they were reprinting them and so I finally received them.
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Invité
Rating: 2 out of 5
I haven't received anything yet. I placed the order on 22/08/2023
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Fernanda Espinosa Ilabaca
Rating: 4 out of 5
It is a normal service. It meets the deadlines and the result is of quality. I imagined the labels to be larger.
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Andrea Z.
Rating: 2 out of 5
Everything is fine except that I did not receive one of my orders, I am still waiting for it. I filed a claim and have not received a response.
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Response from Petit-Fernand
Good afternoon Andrea, we have sent you an email to help you as soon as possible. We will do everything necessary for you to receive it. Good day, Sandra Petit-Fernand
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Invité
Rating: 4 out of 5
I'm really very happy, it's been 3 years now that I've ordered labels for the school, this year we've added the nursery for the new kid in the family and I'm really very satisfied. This year we had an error in our order I immediately called the sav who have sent us immediately our good labels in the week we received them really great speed. I highly recommend
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Invité
Rating: 4 out of 5
Nothing to say! Maybe I'll give some advice on labeling depending on the supplies!
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