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I
Rating: 4 out of 5
Stickers very well. But yes, the order took quite a few days to arrive.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 809 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 2 and 4 stars
Reset filtersM
Rating: 2 out of 5
Unfortunately my order placed on 8/17/23 has not arrived, I talked to the Italian mail and you can't track it I talked to my neighbors maybe it was in their hole and nothing, I went to see in my old house and not even there.So Monday school starts and the labels are not there.
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Response from Petit-Fernand
Good morning, we are sorry to hear about this shipping anomaly by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
P
Rating: 4 out of 5
Although the first order never arrived. They immediately sent me another one free of charge.
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I
Rating: 2 out of 5
I placed the order, and it never arrived. I called, because they had only replied to the first few emails. They gave me the option to send it again free of charge, it arrived. But it was late.
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Response from Petit-Fernand
Good morning, We are sorry for this delay in delivery by the post office. However, we hope you will still like our products. Good morning, Camille Petit-Fernand
M
Rating: 2 out of 5
Not satisfied, I ordered labels with a flowery background but I end up with labels with an almost white background because the flowery background remains outside the cut contour... This constraint was not indicated anywhere when I placed my order... so this type of background should not be offered...
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Response from Petit-Fernand
Hello Maria, Please do not hesitate to contact us via contact@c-monetiquette or 05 19 88 01 72, so that we can find a solution to this incident together. Have a nice day, Ophélie C-MonEtiquette
R
Rating: 4 out of 5
Great product, lovely booklet that it comes in with explanations. Took a long time to arrive, longer than expected.
S
Rating: 4 out of 5
Took a bit time to be delivered but product is great
M
Rating: 2 out of 5
I chose fast order because I needed the product for the event, despite additional payment for express creation, the product arrived after 5 days (instead of 2).
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Response from Petit-Fernand
Hello, We are sorry that you received your order later than expected. After checking, I have to say that your order was sent on August 15 and delivered on August 18. The delivery took 3 days instead of 2. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day. Elise, EsIstMeins
M
Rating: 4 out of 5
Have used these labels for a few years now and love the convenience and longevity of them. Would have given 5 stars but for some reason the stickers for stationary etc aren't sticking so well to some items as they used to ??
K
Rating: 4 out of 5
After a long wait for the stickers they arrived with two other children's names in and not the amount I ordered. They did resend the news ones out really quick and I was happy with the overall product once it was corrected.
E
Rating: 2 out of 5
Self-adhesive labels peel off after machine washing...
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Response from Petit-Fernand
Hello Emeline, Thank you for your message. It is indeed abnormal for the labels to come off. We've contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
M
Rating: 4 out of 5
Fast delivery and easy-to-use labels
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I
Rating: 4 out of 5
I had a delivery problem. After contacting customer service, which is very responsive by the way, I was offered the option of returning my order or a refund. I preferred to send the order again because I absolutely wanted the labels and frankly, in less than 1 week I received my labels.
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A
Rating: 4 out of 5
Good experience. Nice label
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I
Rating: 4 out of 5
On-time delivery and packaging suitable for the type of contents.
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A
Rating: 2 out of 5
The labels are very nice the problem is that they do not stick on the pencil case products,markers,pens,etc.....
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Response from Petit-Fernand
Good morning, we are sorry to hear that our products do not meet your expectations. We have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
C
Rating: 2 out of 5
The pots are too small, I expected them to be bigger. They don't work for me :-( from 3 years old, which is when you are asked to bring snacks, with that size you can't even put a whole fruit in them.
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Response from Petit-Fernand
Good morning, We are sorry that our lunch boxes have not convinced you. We put on our website all the dimensions of our products so you can get an idea before you buy. We are sorry to hear that you were still expecting something different. Hello, Camille Petit-Fernand
M
Rating: 4 out of 5
Beautifully made labels. As ordered. Perhaps a slightly wider range of backgrounds and images for certain categories would be great. Otherwise a good product that I recommend.
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A
Rating: 4 out of 5
Received on time. Very nice labels
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A
Rating: 4 out of 5
The labels were delivered promptly and conformed to my order. Happy with the result.
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Y
Rating: 4 out of 5
Satisfied with my purchase. The thermo-heating labels hold after the 1st wash, to be seen over time.
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E
Rating: 4 out of 5
Purchase of clothing labels, object and gourd. Very good product, one star less for the price which I find high. Loyal customer for several years.
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S
Rating: 4 out of 5
Superb labels, pretty and of good quality. Delivery was just a bit long, with no real follow-up possible.
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I
Rating: 4 out of 5
Good products and received quickly as usual
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C
Rating: 4 out of 5
I am more than delighted with the labels I ordered for my daughters. They love them. On the other hand, I was a little disappointed with the delivery because I had ordered in 24h which didn't arrive. But the service quickly replied that they were reprinting them and so I finally received them.
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I
Rating: 2 out of 5
I haven't received anything yet. I placed the order on 22/08/2023
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
F
Rating: 4 out of 5
It is a normal service. It meets the deadlines and the result is of quality. I imagined the labels to be larger.
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A
Rating: 2 out of 5
Everything is fine except that I did not receive one of my orders, I am still waiting for it. I filed a claim and have not received a response.
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Response from Petit-Fernand
Good afternoon Andrea, we have sent you an email to help you as soon as possible. We will do everything necessary for you to receive it. Good day, Sandra Petit-Fernand
I
Rating: 4 out of 5
I'm really very happy, it's been 3 years now that I've ordered labels for the school, this year we've added the nursery for the new kid in the family and I'm really very satisfied. This year we had an error in our order I immediately called the sav who have sent us immediately our good labels in the week we received them really great speed. I highly recommend
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I
Rating: 4 out of 5
Nothing to say! Maybe I'll give some advice on labeling depending on the supplies!
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I
Rating: 4 out of 5
After sticking the labels on my child's markers, I realized the next day that they were all peeling off without exception. I had to put extra tape on the labels. No problem for the pencils. Customer service was very responsive and listened carefully to solve my problem by sending a replacement product.
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Response from Petit-Fernand
Hello. I'm sorry you're having trouble with your labels. It is quite abnormal for them to come unstuck. I'll contact you to discuss possible solutions. Have a nice day? Luce C-MonEtiquette
E
Rating: 4 out of 5
I would have liked the package to arrive sooner, the lead times are slow compared to today's lead times on other platforms or companies. Otherwise great
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I
Rating: 2 out of 5
Easy to use site, great choice in design, on time delivery. However, I'm disappointed that you can't choose smaller self-adhesive labels for clothes, they're too big to stick on clothing labels. And a big disappointment on the outfit, they almost all came off very quickly! I was with a competitor the time before, and they didn't hold up despite repeated washing. So I wouldn't recommend C-mon-etiquette.
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Response from Petit-Fernand
Hello, we're sorry you're having trouble with your labels. I see that you had ordered labels for objects, but these are not made to go on clothes, so they won't fit. I will contact you this morning to discuss possible solutions. Have a nice day? Luce C-MonEtiquette
A
Rating: 4 out of 5
Top, I would have just appreciated a few more small labels in the back to school pack (for pencils, pens etc) and a few less big ones, but the quality is great and the labels are really pretty!
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F
Rating: 4 out of 5
Product totally corresponds to my expectations and to what was proposed on the site.
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L
Rating: 2 out of 5
Beautiful m labels, but they don't stick properly.
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Response from Petit-Fernand
Hello, we're sorry you're having trouble with your labels. I will contact you this morning to discuss the solutions we can offer. Have a nice day? Luce C-MonEtiquette
S
Rating: 2 out of 5
I still haven't received my parcel without receiving any information.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I have just contacted you to discuss possible solutions. We remain available to help you. Luce C-MonEtiquette
A
Rating: 4 out of 5
The labels are super good, but they take a long time to arrive, but everything else is super good!
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S
Rating: 4 out of 5
They are very nice, and come in a format very convenient to use and store. I haven't used them much yet, but I expect them to be great.
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N
Rating: 4 out of 5
Satisfied with the label books I received. I've ordered from you for two years in a row and I won't order from anywhere else. For the time being, you remain the leaders for me, even for delivery costs and times. Thank you very much. Keep up the good work!
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