English 
S
Rating: 4 out of 5
I couldn't use them because I made a mistake on a letter of the last name! So we didn't even use them.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 658 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 2 and 4 stars
Reset filtersV
Rating: 4 out of 5
The first order never arrived, customer service offered a refund or a replacement of the order, I chose the replacement hoping to receive it soon but it took a while...almost 1 month of waiting from the first order to receipt, a bit too much for adhesive labels. Compared to the order made about 1.5 years ago, I am less satisfied with the design, the writing is too large and the choice of font colors is rather limited. The quality seems good, I hope it's the same as the old order (after 1.5 years with frequent washes and dryers, the labels are still well attached).
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Response from Petit-Fernand
Dear Yulia,
Thank you for sharing your experience with us. We are sorry to learn that your first order did not arrive and that the replacement took longer than expected. We apologize for the inconvenience and appreciate your patience.
We are glad that the quality of the labels was satisfactory and hope that it continues to be so. We take note of your comments regarding the design and variety of colors, as customer feedback is essential for improving our products.
Thank you again for your support and we hope to serve you better in the future.
Best regards,
The Petit-Fernand team
Thank you for sharing your experience with us. We are sorry to learn that your first order did not arrive and that the replacement took longer than expected. We apologize for the inconvenience and appreciate your patience.
We are glad that the quality of the labels was satisfactory and hope that it continues to be so. We take note of your comments regarding the design and variety of colors, as customer feedback is essential for improving our products.
Thank you again for your support and we hope to serve you better in the future.
Best regards,
The Petit-Fernand team
C
Rating: 4 out of 5
The labels are nice but I gave 2 series to different names as gifts and I received them in the same notebook!!! That's why I'm not happy.
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C
Rating: 4 out of 5
Very good and very happy
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N
Rating: 4 out of 5
Good quality LABEL. Bottle with a nice and lightweight design. However, the prices remain high for this.
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M
Rating: 4 out of 5
Simple, effective and fast
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P
Rating: 2 out of 5
Leila's first name is almost invisible on the label, what a shame.
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Response from Petit-Fernand
Hello Pascale,
Thank you for taking the time to share your feedback. We are sorry to hear that the visibility of the names on the label did not meet your expectations. Your feedback is valuable and we are constantly working to improve our products. Please feel free to contact us directly to discuss your concerns.
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your feedback. We are sorry to hear that the visibility of the names on the label did not meet your expectations. Your feedback is valuable and we are constantly working to improve our products. Please feel free to contact us directly to discuss your concerns.
Have a nice day,
Camille C-MonEtiquette
K
Rating: 4 out of 5
Top
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G
Rating: 4 out of 5
Good product but delivery a bit long
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S
Rating: 4 out of 5
Super easy to purchase and apply.
Response from Petit-Fernand
Dear Sarah,
Thank you for your positive feedback! We're delighted to hear that you found the purchasing and application process easy. Your satisfaction is our priority, and we look forward to serving you again soon.
Best regards,
The Petit-Fernand Team
Thank you for your positive feedback! We're delighted to hear that you found the purchasing and application process easy. Your satisfaction is our priority, and we look forward to serving you again soon.
Best regards,
The Petit-Fernand Team
J
Rating: 4 out of 5
Great stickers, great design options. I find shipping difficult in autumn/winter. My letter was quite soaked (of course, one can say: own problem if the mailbox is not tight, but we also want to give them a good product...). Fortunately, the stickers were not damaged.
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Response from Petit-Fernand
Dear Janette,
Thank you very much for your review and your positive feedback on our stickers and designs. We are sorry to hear that you had issues with the packaging during shipping, especially in this season. Your feedback is very valuable, and we will work on improving our packaging methods to ensure optimal protection.
We want every experience with our products to be excellent. Thank you once again for your understanding and support.
Best regards,
Your Es-Ist-Meins Team
Thank you very much for your review and your positive feedback on our stickers and designs. We are sorry to hear that you had issues with the packaging during shipping, especially in this season. Your feedback is very valuable, and we will work on improving our packaging methods to ensure optimal protection.
We want every experience with our products to be excellent. Thank you once again for your understanding and support.
Best regards,
Your Es-Ist-Meins Team
R
Rating: 4 out of 5
Simplicity of creating custom labels. The choice of designs is quite nice.
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M
Rating: 2 out of 5
Very disappointed, the labels come off after the first wash... at 30 degrees too..
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Response from Petit-Fernand
Hello,
Thank you for your feedback. We are sorry to hear that you encountered this problem with our labels. We hope that the solution proposed by our customer service meets your expectations.
Have a nice day,
Camille C-MonEtiquette
Thank you for your feedback. We are sorry to hear that you encountered this problem with our labels. We hope that the solution proposed by our customer service meets your expectations.
Have a nice day,
Camille C-MonEtiquette
N
Rating: 4 out of 5
I will see to the use.
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A
Rating: 2 out of 5
Unfortunately, a part was missing!
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Response from Petit-Fernand
Hello Azar,
Thank you for taking the time to share your feedback. We are sorry to learn that an item was missing from your order. Your satisfaction is very important to us, and we encourage you to contact our customer service so that we can resolve this issue as soon as possible.
We hope to have the opportunity to serve you again.
Best regards,
The Es-Ist-Meins team
Thank you for taking the time to share your feedback. We are sorry to learn that an item was missing from your order. Your satisfaction is very important to us, and we encourage you to contact our customer service so that we can resolve this issue as soon as possible.
We hope to have the opportunity to serve you again.
Best regards,
The Es-Ist-Meins team
R
Rating: 4 out of 5
I am very happy with the labels ordered for my children, as I have been for years. The only small downside this time is that my daughter chose the floral patterns and unfortunately they are cut off by the format of different models. You only see it upon receipt, what a shame.
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L
Rating: 4 out of 5
Beautiful labels and customizable as desired. Small suggestion: being able to create your own kit. Because the existing ones sometimes include labels that we do not need. Super quality, very interesting price and fast service.
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F
Rating: 4 out of 5
Delivery method was not clear at first, but then okay.
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Response from Petit-Fernand
Thank you very much for your feedback, Friedrich. We are pleased to hear that the delivery ultimately met your expectations. However, we will take your concern regarding the clarity of the delivery method into account to further improve our service.
J
Rating: 4 out of 5
I am very satisfied but the result of the heat transfer labels is a bit coarse, but I imagine it is the way of the label that gives this result! If not, very beautiful labels, I recommend!
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Response from Petit-Fernand
Hello Julie,
Thank you very much for your feedback and your recommendation! We are delighted that you are satisfied with your iron-on labels. We take note of your comment regarding their appearance and we will continue to work to improve our products. Your feedback is valuable and helps us to improve.
Looking forward to seeing you again on C-MonEtiquette!
Have a nice day,
Camille C-MonEtiquette
Thank you very much for your feedback and your recommendation! We are delighted that you are satisfied with your iron-on labels. We take note of your comment regarding their appearance and we will continue to work to improve our products. Your feedback is valuable and helps us to improve.
Looking forward to seeing you again on C-MonEtiquette!
Have a nice day,
Camille C-MonEtiquette
C
Rating: 4 out of 5
A
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A
Rating: 2 out of 5
These stickers keep coming off the clothes when they are in the washing machine. I feel like this definitely defeats the point of buying the stickers! I feel like ive wasted money sadly.
Response from Petit-Fernand
Hello Amy,
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your experience with our stickers and understand how disappointing it can be when products do not meet expectations. Your comments are valuable, and we will certainly take them into consideration to improve our offerings. If you would like assistance or further support, please do not hesitate to reach out to our customer service team.
Best regards,
The Petit-Fernand Team
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your experience with our stickers and understand how disappointing it can be when products do not meet expectations. Your comments are valuable, and we will certainly take them into consideration to improve our offerings. If you would like assistance or further support, please do not hesitate to reach out to our customer service team.
Best regards,
The Petit-Fernand Team
R
Rating: 4 out of 5
Good product, let's see over time.
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M
Rating: 2 out of 5
The labels are pretty, but half of them didn't hold up after the first wash, despite following the usage instructions.
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Response from Petit-Fernand
Hello Marie,
Thank you for taking the time to share your experience. We are glad that you appreciated the design of the labels. Regarding the washing durability issue, we are sorry to hear that. We have just contacted you to assist you :)
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your experience. We are glad that you appreciated the design of the labels. Regarding the washing durability issue, we are sorry to hear that. We have just contacted you to assist you :)
Have a nice day,
Camille C-MonEtiquette
A
Rating: 2 out of 5
Material not well described. Quality not satisfactory.
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Response from Petit-Fernand
Hello Annette,
Thank you very much for taking the time to share your opinion. We are sorry to hear that the quality of our products did not meet your expectations and that the material description was unsatisfactory. Your feedback is valuable and will help us improve our communication and services. Please do not hesitate to contact us directly to discuss your experience.
Best regards
The Es-Ist-Meins Team
Thank you very much for taking the time to share your opinion. We are sorry to hear that the quality of our products did not meet your expectations and that the material description was unsatisfactory. Your feedback is valuable and will help us improve our communication and services. Please do not hesitate to contact us directly to discuss your experience.
Best regards
The Es-Ist-Meins Team
K
Rating: 4 out of 5
It would be nice to have some new features in terms of drawings and backgrounds..
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S
Rating: 4 out of 5
Partially received a wrong order But usually very satisfied!
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M
Rating: 4 out of 5
Just a problem with a color not respected
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F
Rating: 4 out of 5
A practical and pretty tasting box. I just regret that the small box is too small to fit apple wedges, for example.
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S
Rating: 4 out of 5
Very good
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S
Rating: 4 out of 5
Great product. It takes a while to arrive from France.
Response from Petit-Fernand
Dear Susan, thank you for your positive feedback about our product! We appreciate your understanding regarding the delivery time from France and are glad to hear that you are satisfied with your purchase. If you have any further questions or need assistance, please feel free to reach out.
A
Rating: 4 out of 5
Very cute.
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M
Rating: 4 out of 5
Excellent website and customer service. Just to mention that a plastic covering inside the delivery envelope would help as due to rain during delivery package inside was wet . If it had plastic inside the envelope would protect the delivery inside. Apart from that delighted with service and quick delivery
Response from Petit-Fernand
Dear Mary,
Thank you for your kind words about our website and customer service. We appreciate your valuable feedback regarding the packaging, and we will certainly consider your suggestion to improve the protection during delivery. We're delighted to hear that you were satisfied with our service and the quick delivery!
Best regards,
The Petit-Fernand Team
Thank you for your kind words about our website and customer service. We appreciate your valuable feedback regarding the packaging, and we will certainly consider your suggestion to improve the protection during delivery. We're delighted to hear that you were satisfied with our service and the quick delivery!
Best regards,
The Petit-Fernand Team
L
Rating: 4 out of 5
Quirky and good quality products but not that easy to iron on. Like them very much though.
Response from Petit-Fernand
Dear Laura,
Thank you for your thoughtful review! We're glad to hear you enjoy our quirky and high-quality products. We appreciate your feedback regarding the ironing process and will take it into consideration for future improvements. If you have any tips or suggestions, we’d love to hear them!
Best regards,
The Petit-Fernand Team
Thank you for your thoughtful review! We're glad to hear you enjoy our quirky and high-quality products. We appreciate your feedback regarding the ironing process and will take it into consideration for future improvements. If you have any tips or suggestions, we’d love to hear them!
Best regards,
The Petit-Fernand Team
K
Rating: 4 out of 5
Brilliant stick, the labels are perfect and easy to use. Only downside is that the text is bigger than the preview so the design doesn't look as nice.
Response from Petit-Fernand
Dear Kelly,
Thank you for your thoughtful feedback and for rating us 4 out of 5! We're delighted to hear that you appreciate the labels and find them easy to use. We understand your concern regarding the text size and will certainly take it into consideration for future improvements. Your input is invaluable to us!
Best regards,
The Petit-Fernand Team
Thank you for your thoughtful feedback and for rating us 4 out of 5! We're delighted to hear that you appreciate the labels and find them easy to use. We understand your concern regarding the text size and will certainly take it into consideration for future improvements. Your input is invaluable to us!
Best regards,
The Petit-Fernand Team
I
Rating: 2 out of 5
Having ordered for my three grandchildren, the different names are mixed up in two stapled notebooks. Very convenient to offer them!!
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Response from Petit-Fernand
Hello Isabelle,
Thank you for taking the time to share your experience. We are sorry to hear that your grandchildren's names were mixed up. Please know that we take your feedback very seriously and we will work to improve our service.
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your experience. We are sorry to hear that your grandchildren's names were mixed up. Please know that we take your feedback very seriously and we will work to improve our service.
Have a nice day,
Camille C-MonEtiquette
E
Rating: 2 out of 5
Ordered goods not received
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Response from Petit-Fernand
Good day Elfa,
thank you very much for your feedback. We are sorry to hear that you have not received your order. Your satisfaction is our highest priority, and we would like to resolve this issue as quickly as possible. Please do not hesitate to contact us directly so that we can assist you in the best possible way.
Best regards
Your Es-Ist-Meins Team
thank you very much for your feedback. We are sorry to hear that you have not received your order. Your satisfaction is our highest priority, and we would like to resolve this issue as quickly as possible. Please do not hesitate to contact us directly so that we can assist you in the best possible way.
Best regards
Your Es-Ist-Meins Team
K
Rating: 2 out of 5
Hold until the first wash. After that, you are loose or even lying in the washing machine
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Response from Petit-Fernand
Good day Katrin,
thank you very much for your feedback. We are sorry to hear that you had problems with our products. Your satisfaction is our highest priority, and we take your comments very seriously. Please do not hesitate to contact our customer service so that we can offer you a suitable solution. Your trust is very important to us, and we want to provide you with a positive experience.
Best regards
Your Es-Ist-Meins Team
thank you very much for your feedback. We are sorry to hear that you had problems with our products. Your satisfaction is our highest priority, and we take your comments very seriously. Please do not hesitate to contact our customer service so that we can offer you a suitable solution. Your trust is very important to us, and we want to provide you with a positive experience.
Best regards
Your Es-Ist-Meins Team
P
Rating: 2 out of 5
I ordered for the 3rd time! The 1st time the delivery came after 10 days, the 2nd time last year I already had to complain, it came after about 3 weeks and this time it didn't arrive at all! I got my money back immediately! I also conducted a user survey, it seems it didn't arrive!?? The quality of the labels is very good, but the delivery is not okay, that's why I'm not ordering anymore!
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Response from Petit-Fernand
Good day Petra,
thank you very much for taking the time to share your opinion with us. We are very pleased to hear that you are satisfied with the quality of our labels. At the same time, we deeply regret the problems you experienced with the delivery of your orders. Your feedback is extremely valuable to us and helps us to further improve our service.
We hope to serve you again under better conditions in the future.
Best regards
Your Es-Ist-Meins Team
thank you very much for taking the time to share your opinion with us. We are very pleased to hear that you are satisfied with the quality of our labels. At the same time, we deeply regret the problems you experienced with the delivery of your orders. Your feedback is extremely valuable to us and helps us to further improve our service.
We hope to serve you again under better conditions in the future.
Best regards
Your Es-Ist-Meins Team
J
Rating: 2 out of 5
Unfortunately very poor durability. The adhesives come off very quickly
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Response from Petit-Fernand
Hello Jessica,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the durability of our products. Your comments are important to us, and we will review your concerns internally to ensure improvement. Please do not hesitate to contact us directly if you need further assistance.
Best regards,
Your Es-Ist-Meins team
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the durability of our products. Your comments are important to us, and we will review your concerns internally to ensure improvement. Please do not hesitate to contact us directly if you need further assistance.
Best regards,
Your Es-Ist-Meins team
G
Rating: 2 out of 5
I am disappointed with the iron-on labels, they peel off and do not stick, I end up with clothes without labels since there are not enough adhesive labels in the nursery pack. Unfortunately, I do not recommend it.
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Response from Petit-Fernand
Hello Gabrielle,
Thank you for taking the time to share your experience. We are sorry to hear that our iron-on labels did not meet your expectations. Please know that customer satisfaction is our priority, and we will closely examine this issue. We would be happy to help you find a solution that works for you. To this end, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your experience. We are sorry to hear that our iron-on labels did not meet your expectations. Please know that customer satisfaction is our priority, and we will closely examine this issue. We would be happy to help you find a solution that works for you. To this end, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette