The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Error on the initial order, but top-notch after-sales service
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Response from Petit-Fernand
Thank you for your feedback, we are delighted to have been able to help you! Have a nice day? Luce C-MonEtiquette
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Hanane Bourass
Rating: 4 out of 5
Very nice label ??
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Stephanie
Rating: 4 out of 5
Very practical and pretty
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Alizée
Rating: 4 out of 5
I'm always delighted with the practical labels! I've ordered them for the second year running and the fasteners break after two uses.
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Sofía Ventura Genís
Rating: 4 out of 5
Easy to design your labels. Free shipping since very little, although this last time it took the maximum number of days to arrive (10 days) normally it arrives quite fast.
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Response from Petit-Fernand
Good morning, Thank you for your message ! We hope you like our products :) Hello, Camille Petit-Fernand
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Corinne V.
Rating: 4 out of 5
Really nice sticker designs. Unfortunately the first set didn't arrive but a second set was sent straight away and they were definitely worth waiting for.
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Clémence DUBREUIL
Rating: 2 out of 5
I ordered a gourd, a snack box and 30 iron-on labels, and while the gourd and the box are great quality, I'm very, very disappointed with the labels because, despite following the instructions to the letter, I've already got 4 of them peeling off my clothes. I wouldn't recommend them at all.
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Response from Petit-Fernand
Hello, we are sorry to read that you are not entirely satisfied with our products. I'll be in touch in the morning to discuss the situation directly with you and the solutions that might suit you. Have a nice day? Luce C-MonEtiquette
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Natacha
Rating: 4 out of 5
Fast delivery, I haven't tested the product yet, but it looks good.
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Valérie DIEPENDAEL
Rating: 4 out of 5
Very nice labels, pretty colors and perfect patterns. Bad choice on my part as the labels are too big for basic school supplies.
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Line Léger
Rating: 4 out of 5
The only problem is that you have to take your time to label them, and if you iron them on too quickly or position them wrongly, they end up coming unstuck.
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Invité
Rating: 2 out of 5
Thermo-adhesive labels don't stick
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Response from Petit-Fernand
Hello, we are sorry to read that you are not entirely satisfied with our products. I'll be in touch in the morning to discuss the situation directly with you and the solutions that might suit you. Have a nice day? Luce C-MonEtiquette
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Audrey
Rating: 4 out of 5
Very good labels, no worries about quality, just the paper to iron on the iron-on labels is missing. I'll buy some greaseproof paper I think will do the trick.
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Response from Petit-Fernand
Hello! I've just written you an email to let you know that I'm going to send you some greaseproof paper sheets! And a little bonus ;) Have a nice day? Luce C-MonEtiquette
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olivier
Rating: 4 out of 5
Good product, unfortunately one of the two bottles ordered has a defect in the marking (visible only after unpacking).
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Invité
Rating: 4 out of 5
Attractive labels with good packaging, but disappointed with the color of one label chosen (ordered red and received orange).
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A.L.
Rating: 2 out of 5
The delivery took a disproportionately long time and did not arrive within the specified period, which meant it was too late for the school enrollment gift.
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Response from Petit-Fernand
Hello, We have checked everything and the latest date of receipt for your order was August 10, 2023. You received it on August 09. However, we hope you like our products. Have a nice day ? Elise, EsIstMeins
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Madame lucile Remita
Rating: 4 out of 5
Hello, very good, just that I thought I would see labels for larger garments, so I'm a little disappointed.
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Mme Tiffany
Rating: 4 out of 5
Good value for money, fast, I like it a lot. The items are too beautiful. The only drawback is that I don't get discounts for every purchase I make (e.g. cumulative points, -5% on the 10th order) like many other sites do. And I don't understand why I can't log in with my password after each order, as if my account was deleted after each purchase, but otherwise I really like this site.
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Invité
Rating: 4 out of 5
Very pretty, a little small for my taste, I would have liked it to be a little more visible.
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Invité
Rating: 2 out of 5
The envelope took on water in the letterbox, delivered during my vacations... so the labels warped... Maybe rethink the packaging: one of your competitors, from whom I also ordered labels, uses envelopes with bubble wrap. No problems.
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Response from Petit-Fernand
Hello and thank you for your suggestion. We are indeed trying to limit the use of plastic in our labels. I'll contact you in the morning to discuss a solution for your curled labels! Have a nice day? Luce C-MonEtiquette
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Karine Canouel
Rating: 4 out of 5
I like the articles.
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Invité
Rating: 4 out of 5
Good, useful, long-lasting
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MeMu
Rating: 4 out of 5
everything is great.
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Response from Petit-Fernand
Thank you for your review :) Elise, ItIsMine
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Invité
Rating: 4 out of 5
Nice, easy to make labels, efficient
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Invité
Rating: 2 out of 5
I ordered labels as I do every year and did not receive my order. But I called customer service and they issued a refund, which I received.
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Response from Petit-Fernand
Hello. We are very sorry that you have not received your order. We thank you for your understanding of this situation and we are delighted to have been able to find a solution for you! Have a nice day? Luce C-MonEtiquette
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D.
Rating: 2 out of 5
Poor customer service.
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Response from Petit-Fernand
Hello, We contacted you this morning to help you. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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Miss S.
Rating: 4 out of 5
Amazing labels went back fir more as they lasted so well last time. They have been in the dishwasher and washing machine and still stayed on. Brilliant product.
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Elisabeth LAUX
Rating: 4 out of 5
Very good quality label and super cute. One star less as I ordered 50 and only got 40.
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Sam
Rating: 2 out of 5
I have not reveived my order.
Response from Petit-Fernand
Hello Samantha, we have contacted you by email regarding your order! Kind regards, Jessica, Petit-Fernand
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Maxi
Rating: 4 out of 5
The adhesives are great, the shipping just took a long time! But I would always buy there again. Price - performance is super ?
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Response from Petit-Fernand
We are sorry that the delivery has taken a little longer. Everything is made in France and shipped from France, so it may take a little longer than expected. However, we look forward to your next order! ?? Have a nice day, Elise, EsIstMeins
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Invité
Rating: 4 out of 5
It takes 2 weeks from the order date to arrive, everything arrived correctly.
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Gwladys Vil
Rating: 4 out of 5
Pretty well designed site, easy to use, affordable prices and very cute creations. Just one thing, the object labels are a bit big I think.
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Debora Barbeito
Rating: 4 out of 5
Positive: The labels are very nice and sturdy, I always buy them for the quality and design. Negative: When I ordered a bag the delivery was very delayed, and finally it did not arrive and had to be sent again.
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S. G.
Rating: 4 out of 5
Great stickers and the selection is also great. The only drawback was that I ordered stickers for 2 different children and both were in the same booklet.
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Response from Petit-Fernand
Thank you for your order and your review. Indeed, for ecological reasons the labels are together in one booklet. Have a nice day, ? Elise, ItIsMine
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Isabel Alonso
Rating: 4 out of 5
The first shipment did not arrive and they were kind enough to send me another one. The product is just as I expected.
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celine ollivier
Rating: 4 out of 5
The ability to build your own label
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Tahira Henriette
Rating: 4 out of 5
Purchase of personalized water bottles which arrived very quickly. The designs and personalization were very well done and much appreciated by the children. However, opening is a bit difficult even for 5 and 7 year olds and as soon as the cap is removed, it often comes off, which is a shame. Also, the design on one of the bottles has already faded a little after just 1 week's use, so I'm really disappointed on that score.
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Lindsey
Rating: 4 out of 5
really good washed once 24hrs after applying them and they stayed on.. although I like placing one on the back under the collar (on white shirts) but unfortunately they came off in the wash so think it's best placed on the size label
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Gina M.
Rating: 2 out of 5
Ridiculously long time between order and delivery.
Response from Petit-Fernand
Hello. We are very sorry that you have yet to receive your order. We will be in touch this morning to help you with this issue. We are here to help! Have a nice day ? Luce Petit-Fernand
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Invité
Rating: 4 out of 5
We received them today. We love them, they're so beautiful, just put them on!
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Mariam Soumbounou
Rating: 2 out of 5
The labels come off in the wash. I waited more than 24 hours with the wash.
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Response from Petit-Fernand
Hello Mariam, We are very sorry about this incident. We've contacted you by e-mail in order to provide you with the solution best suited to your needs. See you soon, Ophélie C-MonEtiquette
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