Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 52 907 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2 and 4 stars

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Invité
Rating: 2 out of 5
I still haven't received anything
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Stine
Rating: 4 out of 5
Fun, practical and fast site. Relatively fast delivery. Would have liked fewer iron-on labels in the pack.
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Anaïs
Rating: 4 out of 5
My children loved their labels and the little stickers they received as gifts. Thank you, we were not disappointed and now they are ready for the new school year.
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Invité
Rating: 4 out of 5
You have the option of selecting a pattern
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Response from Petit-Fernand
Thank you for your review :) Have a nice day, Elise, EsIstMeins
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Elsa
Rating: 4 out of 5
Great product!
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Marie-Catherine Deldicque
Rating: 4 out of 5
Ok everything is as ordered
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Hareng Melissa
Rating: 4 out of 5
Satisfied with my order, however it's a shame that on some label sizes there is no family name.
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Wendy Hoarau
Rating: 4 out of 5
Second order and still satisfied.
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Sophie Giordanengo
Rating: 4 out of 5
Great product, fast shipping but still a bit expensive
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faustine
Rating: 2 out of 5
I followed all the instructions so that the labels would stick, but in the end I washed a garment twice and the label came off. I wash at 40 degrees, so I'm really disappointed with my investment for my son's first day of school. I had to buy a pad to anticipate the others coming off.
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Response from Petit-Fernand
Hello. We are sorry that our labels do not give you complete satisfaction. It is indeed abnormal for them to come off if the instructions have been followed correctly. I will contact you in the morning to discuss the solutions I can offer you. Have a nice day, Luce C-MonEtiquette
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Mathe
Rating: 4 out of 5
I am satisfied, thank you. The labels are very strong, I recommend them.
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Valérie Gautier
Rating: 2 out of 5
I received the order quickly, but one of the bottles arrived broken at the top. I'm very disappointed because it's the one for my son who's starting kindergarten. The rest of the order was fine, but I wouldn't recommend it in view of the broken bottle.
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Response from Petit-Fernand
Hello. We are very sorry that your cork arrived broken. I will contact you in the morning to arrange for it to be sent back to you! Have a nice day? Luce C-MonEtiquette
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Thara Bouhebbal
Rating: 2 out of 5
Hello, Very disappointed this time the printing was not done correctly. Last time everything was fine and the delivery was very long. But this time it's the opposite
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Response from Petit-Fernand
Hello. We are very sorry that your labels have a printing defect. I will contact you in the morning to arrange for them to be sent back to you! Have a nice day? Luce C-MonEtiquette
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Rose Lehmann
Rating: 4 out of 5
Delivery a little long
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Jocelin P.
Rating: 2 out of 5
I'm disappointed by my daughter's name tags. On the visual, her name was clearly visible with the chosen colors. On the real labels, it's very hard to read, it's very small and the colors don't make it easy to distinguish.
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Response from Petit-Fernand
Hello. We're very sorry that you're not entirely satisfied with our labels. I will contact you in the morning to arrange for them to be sent back to you! Have a nice day? Luce C-MonEtiquette
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Lucie Ferrier
Rating: 4 out of 5
I've been buying labels for years and never get any discounts. On the day I ordered, the code zen23 didn't work even though it was the last day. But otherwise the labels are very beautiful and practical. The kids stick them themselves on their clothes and objects.
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Valerie Bondanelli
Rating: 4 out of 5
Quality, price, colors, choice, pattern all very good. Just a little long lead time
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Laurence GAMARD
Rating: 4 out of 5
clear and practical website, easy ordering, fast shipping RAS
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Pascaline Lebreton
Rating: 4 out of 5
Very good experience I recommend
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Adélie Lecerf
Rating: 4 out of 5
Product under test Fast delivery Iron-on labels more resistant than self-adhesive ones
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Johanna F
Rating: 4 out of 5
I'm pleasantly surprised, it's really great.
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A.
Rating: 2 out of 5
UPDATE: 14.8.23 Customer service has contacted me. I have asked for my delivery to be sent to me by express, as I can't wait another 14 for an order. Unfortunately, my request could not be granted! I now have my money back. But I am disappointed. I would have preferred the goods as they are really great. A real shame! And of course it's very easy to blame everything on the German postal service. Perhaps the French postal service also makes mistakes ;-) It's impossible to trace where the error lies, as the parcel is sent without tracking. I ordered on 31.7. According to the system, my order should arrive on 5.8. However, it also said that it could take up to 10 working days. I wonder how that can be? So I haven't received an order to date and have already contacted customer service after the 10 working days have expired. I received a standardized email. I contacted customer service again today. I will definitely use a different provider next time! School has been in session for a week and the teacher is causing me stress. You really don't need something like that.
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Response from Petit-Fernand
We are very sorry to hear that the order has not arrived due to the problem with the post office. We can certainly offer you a new shipment at our expense or other solutions. We are here for you and would appreciate you contacting us to find a solution for you. Unfortunately, there is no information about your name or order number and we have not been able to reach you. Ana from It's mine
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Jonathan C.
Rating: 2 out of 5
Delivery far too slow - not at all clear dispatch is outside of UK Actual stickers are good when they eventually arrive
Response from Petit-Fernand
Hello Jonathan, we are sorry to hear your delivery took a long time for your order! Your order was produced and dispatched within 48 hours and then, as stated on our website, delivery times can take between 3 to 10 business days. During that time we are completely dependant on Royal Mail ?? Kind regards, Jessica, Petit-Fernand
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Invité
Rating: 4 out of 5
Fast, secure ordering
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Imane Ghomich
Rating: 2 out of 5
I haven't received my order yet, so I'll give you my opinion.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Lidia Fdz
Rating: 4 out of 5
The labels are super useful because you can have the name of your child printed on the clothes without the need for permanent pens on clothes... Selecting the white name on navy blue or red background is a bit blurry, I recommend choosing other background colors and strong colors for the name of the small because, although you can read the name, the color has faded when I got the labels home.
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A. W.
Rating: 4 out of 5
It's great that you can design the stickers differently together with your child. The ones from two years ago still stick firmly to the drinking bottle and lunch box despite washing up and dishwashers. The labels on the clothes also hold and are still easy to read. Great school set. Just a note, more of the very small labels for pens would be good, we couldn't quite manage it for colored and felt-tip pens and a few as replacements would also be good ...
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Response from Petit-Fernand
Hello, thank you very much for your purchase and your review. We are glad that the labels are still sticking so well after two years, that's great. We will also pass on your comment to the team. Have a nice day. ?? Elise, EsIstMeins
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Alice
Rating: 2 out of 5
Not received order placed 26th July
Response from Petit-Fernand
Hello Alice, We are sorry to hear you did not receive your order on time. Following our email conversation, a new shipment at our costs was sent to you today. Hope you receive it soon ?? Kind regards, Jessica, Petit-Fernand
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FAUSTINE LEFORESTIER
Rating: 4 out of 5
Satisfied with the speed of shipment. The quality of the products. And the stickers offered in the parcel, the children were delighted.
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Sylvana K.
Rating: 4 out of 5
The adhesives are great. They hold extremely well and look cute. What I didn't like so much this time. I ordered for two different children and both were in the same booklet. This makes it difficult to give as a gift.
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Response from Petit-Fernand
Hello, thank you for your order and your comment. In fact, the labels are sent in a single booklet for environmental reasons. However, you can still indicate in your order that you would like to make a gift, and in this case we can exceptionally prepare two separate booklets, or you also have the option of making two different orders. However, we are very pleased that you like our labels. Have a nice day. ?? Elise, EsIstMeins
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Johanna
Rating: 4 out of 5
I often order from the site because there is a wide choice both in the ranges offered (self-adhesive labels, thermo., objects, water bottles...) and in styles (colors, sizes, shapes, designs...) The prices are interesting knowing that there are often promotional codes on interesting dates (back to school, Christmas, Easter...) Delivery is more or less rapid The quality is excellent
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Sophie
Rating: 4 out of 5
Delivery on time, cheaper than other sites. The last labels I ordered were a darker color than they actually were, but they do the job!
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N. H.
Rating: 4 out of 5
Very nice name stickers
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Response from Petit-Fernand
Thank you for this review. ? We wish you a nice day. Elise, ItIsMine
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Emilie A
Rating: 4 out of 5
Satisfied with purchase. Delivery time a little long. Can be inconvenient for people who have not anticipated their order sufficiently.
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Cinzia
Rating: 4 out of 5
Satisfied with the product received (custom labels) Only observation, is that it is not very clear that if you do not credit the site, you can not track the shipment. Otherwise very good experience
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Christelle ROS
Rating: 4 out of 5
Very good product but very long delivery
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Helen M.
Rating: 2 out of 5
Never received order
Response from Petit-Fernand
Hello Helen, We are really sorry there was an issue with the postal services and you never received your order! The order was correctly sent on our end, and I can see your order was subsequently fully refunded by us. Do not hesitate to contact us if we can help you in any other way! Kind regards, Jessica, Petit-Fernand.
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Laure
Rating: 4 out of 5
Practical, well-made.
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"Claire " "B"
Rating: 4 out of 5
Nice gourd, shame it can't be put in the dishwasher. In addition, the item labels are too small for pencils and felt-tip pens.
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Alessandra
Rating: 4 out of 5
Great product , convenient and easy to use . Shipping a little slow but I have been buying for a couple of years and I am always satisfied .
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