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I
Rating: 4 out of 5
This time the stickers are not so easy to remove from the pad. Too bad
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2 and 4 stars
Reset filtersD
Rating: 4 out of 5
A good choice and delivered on time
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I
Rating: 2 out of 5
The labels didn't arrive on time. I had to find another solution (Amazon, ordered on Saturday and received on Sunday) to label my son's things before he left. This is due to an inconsistency in the display of delivery times on your site. When choosing the delivery method on the site, before paying for the order, the delivery time indicated by green letter is 2-4 days. Once the order has been paid for, the site indicates a delivery time of 3 to 10 days. I would have chosen chronopost if I'd known beforehand that it could take 10 days! I'm very disappointed.
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Response from Petit-Fernand
Hello Laura, sorry again for the misunderstanding about the delivery. Thank you for your availability by phone. Have a nice day, Sandra C-MonEtiquette
C
Rating: 4 out of 5
Very good but very long delivery. Usually I received the envelope within 2 days after my order. This time, 8 days after my order, I received a torn envelope. It would be wise to send in thicker boxes or envelopes.
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C
Rating: 4 out of 5
please bear in mind that lead times are 2 days after creation, so allow 4-5 days after payment. labels are impeccable and hold up very well to washing.
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L
Rating: 4 out of 5
The clothing and item stickers have been great, we ended up ordering a second lot when our daughter went up clothes size. The item stickers have lasted on dummies for a couple of months so far, going through being washed and sterilised. However, the iron on name tags came off really easily. We may have not read the instructions properly, but they only lasted a few washes.
Response from Petit-Fernand
Dear Lisa, thank you for being our customer:) Even if the instructions has not been followed correctly, you can still iron over the iron-on labels to make sure that the glue has melted and the labels will be permanent!
C
Rating: 4 out of 5
Easy, inexpensive and useful
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S
Rating: 2 out of 5
I am always satisfied with the labels. However, I was surprised not to automatically benefit from the offer that was advertised on the site for my spontaneous order.
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Response from Petit-Fernand
Hello Stéphanie, we're very surprised by your message. For a promo code to be applied, it must be entered manually in the space provided. Please contact us by phone or email if necessary. Have a nice day, Sandra C-MonEtiquette
E
Rating: 4 out of 5
I did not receive the order, but they have sent me another one free of charge. The problem was with the post office. I hope to receive it soon
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Response from Petit-Fernand
Good morning Elena, we apologize for this logistical incident with the post office. We have sent you an email to help you. Have a nice day. Sandra Petit-Fernand
F
Rating: 4 out of 5
Bonjour je viens donner mon avis car ça fait longtemps que je suis sur ce site et que je commande pas mal d'étiquettes pour mon premier fils maintenant que j'ai un deuxième fils j'ai commandé ils ont fait un nouveau système en fait de carnet qui est pratique mais malheureusement le carnet que j'ai reçu tout a été mélangé avec les deux prénoms de mes enfants voilà mais c'est quand même une très très bonne idée
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G
Rating: 4 out of 5
Order arrived very quickly and in notebook format, quite easy to use (easier if the sheets of the notebook detached more easily) because I had ordered very small labels to put on tubes of wedding bubbles.
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I
Rating: 4 out of 5
The labels are very pretty and seem (very recent purchase) to hold well. The printing is of very good quality, the presentation practical and the number right for the price.
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I
Rating: 4 out of 5
Choice, speed, quality
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M
Rating: 4 out of 5
Product as ordered! Always good quality
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J
Rating: 4 out of 5
It is super easy to iron on.
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A
Rating: 4 out of 5
Fast, very good quality it's not the first time I order but I seem to have had a problem with the advertised discount I thought I paid 29.80 and I finally paid 35.80 maybe the shipping costs at the last moment ...
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V
Rating: 4 out of 5
products as expected very fast delivery
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I
Rating: 4 out of 5
perfect label and delivered as agreed, in a small booklet.
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?
Rating: 4 out of 5
I'm always pleased with the results of the stickers and how long they last on objects or clothes.
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M
Rating: 4 out of 5
Quality silk-screen printing on just a paper base, I thought a coated fabric.
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I
Rating: 4 out of 5
good product quality and true to what I ordered. quick and easy to install.
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C
Rating: 4 out of 5
Nothing to say, fast delivery and neat products!
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I
Rating: 4 out of 5
Very happy with the nominettes, good quality
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N
Rating: 4 out of 5
fast shipping
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D
Rating: 2 out of 5
This isn't the first time I've ordered from them, but it's the second time it's taken more than 3 weeks to arrive. I'm up to 12 working days for a postal shipment. So I can't yet tell you if the work is well done, but I think it's too much, even if the post office isn't the fastest, they'll have to find another solution. 3 to 4 days seems reasonable to me, but no more.
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Response from Petit-Fernand
Hello Ingrid, we are sorry to read that your order was delivered late with the Post Office. We are surprised because our shipments are usually fast. We apologize for the delay. Very nice day to you, Sandra C-MonEtiquette
S
Rating: 4 out of 5
Very satisfied with the product
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C
Rating: 4 out of 5
the labels are perfect and easy to sew onto garments
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I
Rating: 4 out of 5
Labels received on time. I'm waiting for my son's return to see how well they hold up during the week.
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F
Rating: 4 out of 5
Good choice, quality seems ok. We ordered 8. Negative point was the packaging, box too big and bottles not well protected, so 2 bottles with scratches, it's a real shame. I was also surprised to have to pay customs duty, it's not clear that it didn't come from Switzerland. Or at least indicate as a reminder for those who put an address in Switzerland.
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J
Rating: 2 out of 5
Hello, There was a buzz after I paid for the order. Nothing appeared on my account about my orders, no confirmation email. I waited and refreshed the pages. There was nothing. So I started again and ended up with 2 identical orders and 60 labels. It really annoyed me.
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Response from Petit-Fernand
Hi Julie, we've just got off the phone with you to talk. Have a nice day, Sandra C-MonEtiquette
M
Rating: 4 out of 5
I'm on my 3rd or 4th order and I love the idea of doing it myself, and the choices are varied and very pretty. I've now had two orders where I've been disappointed because the labels are increasingly difficult to remove from the notebook, and I've damaged a few in the process, so I'm throwing them away. Fast delivery. It's also a shame that there isn't a loyalty program or discounts offered from time to time to build customer loyalty.
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I
Rating: 4 out of 5
So many beautiful options to customize the items. I live in Italy and it took 15 days to recieve the order but it was worth it. I liked
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C
Rating: 4 out of 5
I ordered labels and received them 2 weeks later. I needed to ask a question and I got the answer 48 hours later and my answer was clear.
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L
Rating: 2 out of 5
On my first orders, the greaseproof paper was included in the booklet with the labels. It's a pity that this is no longer the case...
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Response from Petit-Fernand
Hello Librada, we apologize for this oversight on our part. Please contact us by phone and we'll send you some free of charge. Have a nice day, Sandra C-MonEtiquette
S
Rating: 2 out of 5
Delivery was fast and efficient but most of the labels have started to peel off after only one wash
Response from Petit-Fernand
Dear Sharon, as agreed over the phone we are waiting for the results from your side in a few upcoming days. Kind regards, Ana
P
Rating: 4 out of 5
These labels are really perfect. The only downside is that the self-adhesive clothing labels come off much more easily in the wash than they used to.
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I
Rating: 4 out of 5
fast delivery, the envelope was torn on arrival, perhaps the packaging should be reviewed
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I
Rating: 2 out of 5
Hot-melt adhesive stickers are released
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Response from Petit-Fernand
Hi Ines, we have just contacted you by email so we can help you. It is not normal for them to come loose. Good morning, Sandra Petit-Fernand
G
Rating: 2 out of 5
It takes a long time to arrive. The stickers cost enough to separate them to take them one at a time. Difficult.
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Response from Petit-Fernand
Hello Gixane, we are sorry to hear that the delivery took so long with the post office. Have a good day, Sandra Petit-Fernand
F
Rating: 4 out of 5
is good quality of labels and then also the variety of designs to choose from.
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