English 
V
Rating: 4 out of 5
Unfortunately, I find the round stickers too large.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
Ordering was completely hassle-free. Fast delivery. As it is a first order, I have no experience with washing. But the labels make a good impression.
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Response from Petit-Fernand
Hello, thank you for ordering from us. The labels should hold up when washed and dried. If you have any problem with the labels, please contact customer service directly.
S
Rating: 2 out of 5
Delay problem. Usually everything goes well, but I needed the labels within 48 hours and they didn't arrive. Coming back from vacation on Wednesday, I realized that I didn't have enough labels for the children's school outings. So I placed an order on Thursday morning. The kids went on a field trip the following Tuesday and the labels still weren't there. I'd have them in advance for this summer. But too bad. So they arrived between Tuesday lunchtime and Thursday. Next time I'll take a little more time.
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Response from Petit-Fernand
Hello Shirley, Thank you for your confidence :) Indeed, our labels are made in 48 hours, and then the delivery time will depend on the shipping method you choose. Have a nice day, Sandra - CMonEtiquette
V
Rating: 4 out of 5
Product quality great ,I have been sourcing from them for years. This year they sinned because my order was shipped to another customer,they quickly fixed it,but if they hadn't noticed maybe I would have never received my package
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I
Rating: 4 out of 5
Cute labels, unfortunately many labels came off after the 1st wash.
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Response from Petit-Fernand
Hello, thank you for ordering from us. The labels should hold up when washed and dried. We will contact you by email for further details and to offer you a replacement.
I
Rating: 4 out of 5
A clear response after placing an order and an interesting reactivity
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J
Rating: 4 out of 5
Unfortunately, the order took longer than stated. The labels contained foreign stickers, but these were resent after a complaint.
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Response from Petit-Fernand
Hello J., thank you for your review. We apologize again for the error during production. Thank you for contacting our customer service to find a solution.
J
Rating: 4 out of 5
The order arrives quickly and always compliant.
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S
Rating: 4 out of 5
Tags compliant, I'm glad
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C
Rating: 4 out of 5
I purchased the labels for pencils and school items, they are great! Durable and much better quality than others I have found. I highly recommend if you order them for the beginning of school to do so with plenty of notice because shipping times are not always fast.
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I
Rating: 4 out of 5
Order of labels to stick on clothes, labels conform, it's not my first order. The only downside is the delivery time, the post office is no longer fast enough...
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S
Rating: 4 out of 5
It was easy to compose the labels, useful the simulation showing the finished appearance of the composition. On-time delivery and appreciated the complimentary stickers. I used the "object-school" labels, and it would be nice if new designs were included. Also, on the page for selecting animals, there are no drawings of the ones received as gifts, which are very nice, but I cannot reorder them.
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S
Rating: 4 out of 5
This time I only give it 4 stars because the adhesive labels are difficult to remove from the booklet and the edges have already come loose after 1 wash. Some of the corners were bent a little when peeling them off and the last piece was slightly torn. This was not the case with my last order.
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Response from Petit-Fernand
Hello Saskia, thank you for your review. I would like to let you know that the labels should not come off the garment if the instructions have been followed correctly. Please let me know more details by replying to our email. We would like to identify the problem and find a suitable solution for you.
L
Rating: 4 out of 5
Always fast shipping
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I
Rating: 2 out of 5
Stickers for objects are great, adhesive labels for clothes have all come off again after wearing them once. I had ordered years ago, but apparently the quality has also deteriorated considerably in the meantime. Purchase no longer recommended
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Response from Petit-Fernand
Hello and thank you for your review! We are sorry to hear that the labels have come off. We would like to find out more details and offer you a solution via email. Sorry for the inconvenience
S
Rating: 4 out of 5
As a customer for several years, I regularly buy iron-on labels for clothes and self-adhesive labels for objects. The products are perfectly in line with what is offered on the site (colors, patterns, fonts). The designs don't change often, but are varied enough to satisfy everyone. The quality of the labels is variable. Some series come unstuck after a single wash, while others are still clearly visible from one year to the next. Satisfied overall, I remain loyal to this brand.
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S
Rating: 2 out of 5
My order arrived late after I had contacted them several times. In addition, the stickers hardly or not at all stick to the clothing, one of all the stickers is still in the clothing, but not where I put it, but rather creased and slipped a lot. The sticker for objects, on the other hand, holds very well (on the drinking bottle for kindergarten).
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Response from Petit-Fernand
Hello Sophie, thank you very much for your review. We are very sorry to hear that you had a bad experience. We would like to find out more about the issue with the labels and how you applied them to understand where the problem lies and find a solution for you. We don't see any contact, so please get in touch with our customer service team! We look forward to speaking with you!
A
Rating: 4 out of 5
Iron-on labels for clothing. Good quality. Fast delivery
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E
Rating: 4 out of 5
Lovely stickers, work great on clothes and school items! The design is beautiful and they are extremely easy to apply! Delivery time was a bit too long then expected - but still on time, and all due to Royal Mail strikes. Some of the stickers have peeled off at the tumble dryer, but this has been an exception instead of the norm - they usually stick on very well! I'll be buying more :-)
Response from Petit-Fernand
Thank you for this detailed feedback! We are glad to know that you like all about our labels. We also would like to mention that the labels should not peel off at all. We are offering you to resend the labels on our cost, please see more details over the email.
P
Rating: 4 out of 5
Quality: top quality and designs that appeal to children. Only small remark, for the camp pack, it would be more useful to have more labels for the linen rather than for the objects. (especially if you want to label socks! )
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Response from Petit-Fernand
Thanks for your suggestion Perrine :) Sandra - Cmonetiquette
G
Rating: 4 out of 5
The selection and prices are great. I was a bit impatient with the shipping, but the customer service was great. Direct, fast and friendly. Thank you very much!
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Response from Petit-Fernand
Hello Gertrud. Thank you very much for your review! We are pleased to know that you like our products! We also offer express delivery within 48 hours if standard delivery takes a little too long for you.
M
Rating: 4 out of 5
Always original and good quality labels, although I have noticed that the thermoadhesive ones for clothes have changed from the past and I find that the material from before sticks more easily than now. All in all, however, I recommend them!
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B
Rating: 4 out of 5
The stickers are great and can withstand the washing machine, dryer and dishwasher. I am very satisfied. Only the delivery time is worth a point. You should know that the package comes from France. I waited about two weeks.
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Response from Petit-Fernand
Thank you so much for taking the time to write this review! We are pleased to hear that you like our labels and we apologize for the long delivery time!!!
B
Rating: 4 out of 5
Excellent products... the box and the insulated gourd are of very good quality... The only drawback is that it's a little difficult for a 3-year-old to open the bottle... but otherwise I'm delighted ????
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A
Rating: 2 out of 5
Very slow and some labels peel off
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Response from Petit-Fernand
Good morning Ana, we have contacted you by email to help you to better understand why they have come unstuck. Have a nice day, Sandra - Petit Fernand
G
Rating: 2 out of 5
The printed name could hardly be seen
Response from Petit-Fernand
Hi Galina, thank you your review. We are sorry to hear that you are not satisfied with our labels. We will contact you over the email to find out more details.
S
Rating: 4 out of 5
Never received my order sadly :( customer service super quick in getting in touch and now sending more, looks like issue with postal service which is frustrating.
Response from Petit-Fernand
Hi Simmone. Thank you for letting us know. We are sorry to hear that the labels didn't arrive. Usually the delivery takes 2-6 working days. We assume that the letter got lost in the transit by the Royal Mail. Could you please check your emails and confirm us which option do you prefer in order to resolve this problem. Kind regards, Ana from Petit-Fernand
E
Rating: 4 out of 5
Bland colors, the proposed text was written in white, well contrasted on the site in preview, the printing is disappointing. The text is almost illegible, but the size of the labels and the stickiness is satisfactory. UPDATE post Customer service contacted me afterwards and refunded my order. I'm very happy with the customer service feedback.
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Response from Petit-Fernand
Hello Emilie, I'm sorry to read your message about our graphics. A message has been sent to you so that we can discuss it together and find a satisfactory solution for you. Have a nice day, Sandra - Cmonetiquette
N
Rating: 4 out of 5
Great quality product, perfect for labeling school drink containers, packed lunch boxes, and clothes, just takes over a week to get to you so order in advance.
Response from Petit-Fernand
Thank you for this feedback, Nicola. We are glad to hear that you like our products. And the delivery indeed could take between 2-8 working days!
C
Rating: 4 out of 5
Order labels to stick directly onto garments. Very efficient. But the price is still high.
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Y
Rating: 4 out of 5
It's the second time I order, very good, only this time I ordered two different names (one to give as a gift) and they came in the same block.
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Response from Petit-Fernand
Good morning Yessi, indeed, we send everything together for ecological reasons, and to facilitate the organization. We understand that if it is for a gift, you would have preferred to receive them separately. Have a nice day, Sandra - Petit Fernand
I
Rating: 2 out of 5
It doesn't wash well. However, ironing without steam, washing at 30°C...
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Response from Petit-Fernand
Hello Virginie, We are very surprised that our iron-on products are impossible to remove by hand once glued. I've just contacted you by email to discuss the matter with you and come up with a solution. Have a nice day, Sandra - Cmonetiquette
C
Rating: 2 out of 5
I bought a lunchbox. It is very nice but a clip has already broken when I opened it the first time. I have contacted customer service 3 times and have had no returns. As far as I'm concerned, the box was defective to begin with...
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Response from Petit-Fernand
Hello Caroline, We're sorry, but we don't have any emails regarding your request. I can assure you that we will contact you later today to send you a clip, as your purchase is very recent. Have a nice day, Sandra - Cmonetiquette
I
Rating: 4 out of 5
Great stickers, delivery time slightly longer than stated
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Response from Petit-Fernand
Thank you for your review. I am sorry if the delivery took a little longer. Normally they take 2-6 working days.
A
Rating: 2 out of 5
The order is correct but it took much longer than they say it will
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Response from Petit-Fernand
Hello Alicia, thank you for trusting us. We apologize for the delay in delivery of the carrier. Good day, Sandra - Petit Fernand
K
Rating: 4 out of 5
Fast delivery. Labels a bit big but we finally managed to place them on the clothes.
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G
Rating: 2 out of 5
I will preface this by saying that I followed the instructions (also because it doesn't take a genius). Thermoadhesive labels aesthetically beautiful and easy to apply. Too bad they last just 3/4 washes, then they start to peel off.
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Response from Petit-Fernand
Good morning Giulia, I am sorry you have encountered problems with our labels. It is abnormal for them to come off, I have sent you an email so that we can bring you a satisfactory solution. I wish you a good day. Margherita
G
Rating: 4 out of 5
The stickers look good and stick well, the only thing is that they could be a little bigger because the logo is not easy to recognize.
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Response from Petit-Fernand
Hello Ganime. Thank you for your review! We are pleased that you liked our products. You ordered the labels that can only be applied over the care label, that's why they are small . If you would like to have a larger illustration and the label, we offer iron-on labels :)
G
Rating: 4 out of 5
Fast delivery, beautiful and practical labels. Hold very well!!!
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B
Rating: 4 out of 5
I usually receive the order quickly and this took a long time. Impeccable quality as always.
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