The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I have been using your online site to create adhesive labels for nursery clothing. Congratulations on the variety! Seen in person they are even more beautiful! Only note:faster shipping
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Gloria Maria Garcia Valverde
Rating: 2 out of 5
Labels do not stick to different materials/utensils properly
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Response from Petit-Fernand
Hi Gloria, we are sorry to hear that you are having difficulties with the labels. We will contact you during the day to help you. Hello, Sandra - Petit Fernand
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Laetitia Thouvenin
Rating: 4 out of 5
I ordered some Christmas mugs for my children and dogs, and I'm very happy with them. The only small problem is that one of the mugs is missing part of the design, but I have no regrets. A personalized mug was a hit and has been used every day since.
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Response from Petit-Fernand
Hello Laetitia, we are sorry to read that our product does not meet your expectations. We'll be in touch later today to help you. Have a nice day, Sandra - C-MonEtiquette
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la.
Rating: 4 out of 5
Good experience, nice labels, fast shipping. However, I sponsored a friend who placed an order and received it more than a week ago and the amount of 3, for sponsoring, is still pending. I don't understand why.
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Response from Petit-Fernand
Hello Adeline, we invite you to contact us by phone to help you, as sponsorship is automatic. Have a nice day, Sandra - C-MonEtiquette
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Valentin C.
Rating: 4 out of 5
Seriosity and quality
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DAMARIS
Rating: 4 out of 5
The product is very cool but it took me a long time to receive it.
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Response from Petit-Fernand
Good morning Damaris, thank you for sharing your opinion with us. I'm sorry it took a while to arrive. I hope that next time the delivery will be faster :) Have a nice day, Sandra - Petit Fernand
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Gimena Gómez Curti
Rating: 4 out of 5
Very good price and product quality
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Response from Petit-Fernand
Hi Gimena, thanks for sharing your opinion :) Good morning, Sandra - Petit Fernand
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Laura
Rating: 4 out of 5
Incomplete shipment, I contacted the SAV never had a return Finally following my comment I had the service SAV which offered me a refund which was made directly! Thank you so much!
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Response from Petit-Fernand
Hello Laura, we're sorry we haven't received a message from you regarding your order tracking. We have just contacted you by email in order to help you as soon as possible. Have a nice day, Sandra , Equipe C-monetiquette
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Nadège Bourdet
Rating: 4 out of 5
Very well done as usual!!!!!
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Anna P.
Rating: 4 out of 5
Very nice items. Cotton could be heavier.
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Cova
Rating: 4 out of 5
I love the labels and am super happy with the result. I would have liked each child's name to have come on its own cardboard, but otherwise great.
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Response from Petit-Fernand
Thank you very much for sharing your opinion Cova. For ecological reasons, we ship in a single package. If you need to separate next time, do not hesitate to contact us to separate it. Have a nice day and happy holidays. Sandra - Petit Fernand
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Turtle
Rating: 4 out of 5
Order arrived rather quickly, counting custom manufacturing. Really beautiful and eye catching products. I got the preschool label set and the wooden one to hang on my backpack....beautiful all of them! Plus nice giveaways!!!
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Monica Fernández
Rating: 4 out of 5
As always, the window stickers are unbeatable! They stick and peel off super well and have an unbeatable print. The only downside is that I thought they were transparent, so that you could see the drawing on both sides. But they look beautiful anyway.
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Response from Petit-Fernand
Thank you Monica :) Sandra- Petit Fernand
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Invité
Rating: 2 out of 5
The order never arrived at my home address, so I made a complaint. The second shipment never arrived either (despite checking my delivery address). I'll have to make another claim for the same order. Quite disappointed, although I'd had good reviews.
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Response from Petit-Fernand
Hello Angélique, an email has been sent to you to help you. It is abnormal that the order did not reach you. Standard delivery is made by La Poste. Have a nice day Sandra, C-monetiquette team
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Valentine
Rating: 4 out of 5
The items I ordered are really very pretty. Despite a clerical error at the outset, it was sorted out by return without a hitch.
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Mélissa B.
Rating: 4 out of 5
Always beautiful design. Received it so quickly. Second time I've ordered. A little disappointed with the colour of the writing I've chosen but my fault not theirs ;) Overall I would strongly recommend
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Giulia C.
Rating: 4 out of 5
Nice label customization, easy to use, fast shipping
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Leticia de Cendra
Rating: 4 out of 5
All good except that it takes a little while to arrive.
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Response from Petit-Fernand
Hi Leticia, thank you for trusting us :) Hopefully your next order will be delivered faster.
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Valeria R.
Rating: 4 out of 5
The water bottle has a wonderful thermal seal, both in summer and winter (also tested on another purchased in the summer), the cap on the other hand is weak, not so much because of the seal, but because it dents easily.
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Claudia
Rating: 4 out of 5
On-time delivery and quality products. Wonderful personalized Christmas bags.
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MAVI
Rating: 4 out of 5
Superb customer service
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Response from Petit-Fernand
Aiii that illusion. It has been a pleasure to help you Mavi. Greetings
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Desire Davila Hernandez
Rating: 4 out of 5
Fast delivery. Good quality.
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Response from Petit-Fernand
Good morning Desire, thank you for sharing your opinion with us :) We hope to earn one more star next time :) Good morning, Sandra - Petit Fernand
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Lise
Rating: 4 out of 5
Super happy with the order! Very good quality and multiple choice of models. Delivery took a little while, but it was worth it.
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Ana
Rating: 4 out of 5
I am happy with the stickers but they took a long time to arrive.
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Response from Petit-Fernand
Thanks for your message :)
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Ana
Rating: 4 out of 5
Good quality product, but it took forever to arrive. It was ordinary mail, but still...
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Response from Petit-Fernand
Thank you very much for your confidence Ana. We hope to improve our deliveries with the post office. Have a nice day, Sandra - Petit Fernand
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ST.
Rating: 2 out of 5
I've made 2 complaints by e-mail and I still haven't had a reply for 2 weeks! No communication and yet it's important to satisfy customers, my products don't conform and have manufacturing defects and it's total silence!
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Response from Petit-Fernand
Hello Sylvia, We have just contacted you by email in order to help you. Unfortunately, we don't have any requests from you. Have a nice day, Sandra , Team C-monetiquette
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I.LL
Rating: 4 out of 5
Everything perfect, arrived in a few days in the mailbox. The stickers are holding up very well despite washing.
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Response from Petit-Fernand
Thank you very much for your message :)
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Emanuela
Rating: 4 out of 5
We were able to choose from very nice backgrounds, fonts and designs. On-time delivery. All satisfied!!!
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Valérie henriot
Rating: 4 out of 5
I ordered the labels to stick on the windows. It's a shame there wasn't an explanation on paper, as it would have made assembly much easier.
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JOSE RAMON COCA HERNANDEZ
Rating: 2 out of 5
The quality of the labels has gone down. I have been using them for years and in this latest batch they have changed. They are no longer integrated with the fabric and are stiff, so that they are uncomfortable when in contact with the skin.
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Response from Petit-Fernand
Hi Jose Ramon, I am sorry to hear that you have had some difficulty with the labels. Please do not hesitate to contact us by email with a photo of the labels so we can help you. Good day :) Sandra , Petit Fernand Team
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Danielle
Rating: 4 out of 5
I purchased clothing stickers in 2018 from Petit-Fernand and returned to them because the quality and durability are superb.
Response from Petit-Fernand
Thank you for been our customer, Danielle!
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Samanta
Rating: 4 out of 5
It is already the third time that I order on this site ,everything beautiful but some label does not come off well and in the end I have to throw it away
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Invité
Rating: 4 out of 5
I ordered the crèche pack for my son's first day of school! The service was very fast and of high quality, although I would have put more labels on the clothes and a little less on the objects, as I don't think they're useful yet. The only small drawback was that I had to iron the iron-on labels several times, and after the first wash I had to iron them again to fix them properly, as some of the ends could come off. But otherwise I highly recommend them and I'll be ordering again in the future!
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Response from Petit-Fernand
Hello Alyssa, Thank you for your message. We invite you to contact us by email through our contact form on our website, in order to help you with the labels in question. Have a nice day Sandra, C-monetiquette Team
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Lia Faes
Rating: 4 out of 5
It was fast and efficient, both in terms of online ordering and delivery. The product is of good quality.
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Jayne
Rating: 4 out of 5
Very nice product. Good quality, reasonably priced.
Response from Petit-Fernand
Thank you for this review, Jayne! We really value your opinion. Team Petit-Fernand
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Invité
Rating: 4 out of 5
I gave it 4 stars because of the labels peeling off.
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Response from Petit-Fernand
Hello Sanaa, please contact us by email with one or two photos of the order in question. Have a nice day, Sandra , Equipe C-monetiquette
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maya
Rating: 4 out of 5
Nice label, reasonable price, to be seen after several washes.
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STEVEN
Rating: 4 out of 5
Great, I'm glad
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Response from Petit-Fernand
Thank you for your feedback :) Sandra , C-monetiquette Team
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Chaxiraxi Bacallado Rodríguez
Rating: 2 out of 5
I have not received my order yet.
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Response from Petit-Fernand
Good morning, we have contacted you by email to help you with the tracking of your order. We apologize for this delivery anomaly with the post office. Sandra , Petit Fernand Team
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Karolin M.
Rating: 2 out of 5
My order arrived incomplete. I then contacted them twice via the contact form with no result. Then I left a message on the machine, no response. Then I contacted them again by e-mail. And still tried my luck again by phone the next day. At the same time, I finally received an answer by e-mail. We then clarified the problem over the phone. 6 days later, the rest was finally in my letterbox. I wouldn't order from them again, it was just too much effort!
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Response from Petit-Fernand
Hello Karoline, thank you for your comment. We are sorry that you initially received your order incomplete. We replied to your emails on the same day you wrote them. However, in the first email when you selected the delivery of the order, you received general information about the delivery time. This email said to reply if you had any further questions and you never replied. Therefore, you could not get the answer you were looking for earlier. I hope you end up liking the labels and we will be happy to see you again. It's my team
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