Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 898 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2 and 4 stars

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R
Ruberto D.
Rating: 4 out of 5
following a purchase from 27/08/2025
Great service
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Vydaravann C.
Rating: 4 out of 5
following a purchase from 06/09/2025
I am satisfied
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Maureen C.
Rating: 2 out of 5
following a purchase from 05/09/2025
The ordered labels are not of super good quality for the price paid... those for shoes hold well, however those on clothes peel off despite the usage recommendations being followed..
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Response from Petit-Fernand
Hello Maureen,

I just contacted you by email with a solution. :)
Have a nice day,
Sandra C-MonEtiquette
J
Jen A.
Rating: 4 out of 5
following a purchase from 27/08/2025
Overall good value for money a few of the iron on ones have come off in the wash though
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Ioana Daniela C.
Rating: 4 out of 5
following a purchase from 25/08/2025
Gut
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Response from Petit-Fernand
Good day, Ioana,
we are very pleased that everything went smoothly and that you are satisfied.
Have a nice day,
Customer Service EsIstMeins
F
Franco M.
Rating: 4 out of 5
following a purchase from 26/08/2025
good quality product a bit expensive. since there are extra stickers maybe I would have put them in another type (e.g. iron-on) in order to try other products and more in line with the style I chose (I received monster stickers that we will never use)
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Mandy L.
Rating: 2 out of 5
following a purchase from 02/09/2025
I already ordered for my son when he was in kindergarten and had no issues, but this year I regret ordering for my daughter, all the labels are peeling off one after the other, I don't understand why? Disappointed with the quality but the design is still nice.
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Response from Petit-Fernand
Mandy, thank you very much for your loyalty.
We will resend the labels for your daughter.
I just sent you an email to confirm all of this.

See you soon,
Sandra C-MonEtiquette
N
Nicoleta B.
Rating: 2 out of 5
following a purchase from 26/08/2025
I paid for the product and another 7 euros upon pickup, which means I paid 15 euros for a few labels.
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Response from Petit-Fernand
Good day, Nicoletta,
Unfortunately, I do not quite understand your review. Your order has a total value of 9 € and you opted for free shipping via mailbox. Please do not hesitate to contact us so that we can learn more details about this issue.
I wish you a nice day,
Customer Service EsIstM
C
Copina G.
Rating: 2 out of 5
following a purchase from 26/08/2025
I ordered for 2 children... the labels for the items are great, nothing to say, beautiful... but the labels for the fabrics are a total disappointment, they detach after washing..30 euros wasted....I have to buy others elsewhere
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Response from Petit-Fernand
Good morning Giovanna,

Thank you for sharing your experience with us. We are glad that you appreciated the labels for the items, but we are sorry to hear that the labels for the fabrics did not meet your expectations. We are constantly working to improve our products and your feedback is very valuable. We invite you to contact us directly to discuss your situation.

Best regards,
Giulia from Petit-Fernand
T
Talya E.
Rating: 2 out of 5
following a purchase from 26/08/2025
I moved from iron on to stick on labels - and they’re absolutely useless, I was saying to my husband earlier how they are already washing off!!!
Response from Petit-Fernand
Hello Talya,

Thank you for your feedback. We're sorry to hear about your experience and would love to assist you in resolving this issue. Please reach out to our customer service team, and we'll do our best to help you.

Best regards,
Giulia Petit-Fernand Team
F
fatiha A.
Rating: 2 out of 5
following a purchase from 05/09/2025
Choosing labels is complicated and not intuitive. I made a mistake on the size of the labels. The delivery time is not clear either. It can take up to 10 days. What stress. Your customer service has remained very evasive in its response.
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Response from Petit-Fernand
Hello Fatiha,

Thank you for taking the time to share your experience. We are sorry to hear that navigating our site and the delivery time did not meet your satisfaction. Your feedback is valuable and we will work to make our label selection more intuitive.

We hope to keep you among our customers and provide you with a better experience in the future.

Best regards,
Sandra C-MonEtiquette
C
Catherine C.
Rating: 4 out of 5
following a purchase from 19/07/2025
I received the open ink so it disappoints me a bit. The ink tends to fade when washed (is it related?)
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Francesca M.
Rating: 4 out of 5
following a purchase from 25/08/2025
Almost complete satisfaction except for the endless delivery times
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Marsano F.
Rating: 4 out of 5
following a purchase from 25/08/2025
I was unfortunate because the order did not arrive on time but with a 3-week delay and the labels were a bit bent because the envelope got wet. However, they refunded me immediately as soon as I contacted them via email to notify them of the delay and my son had already started school. Mistakes can happen but they behaved very correctly. Thank you! I will definitely order other things.
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Response from Petit-Fernand
Dear Francesca,

Thank you for sharing your experience with us. We sincerely apologize for the delay in delivery and for the damaged labels. We are glad to know that our customer service resolved the situation satisfactorily. We look forward to your future orders and will do our best to ensure you impeccable service.

Best regards,
Giulia from Petit-Fernand
S
Sandra V.
Rating: 2 out of 5
following a purchase from 25/08/2025
Too big.
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Response from Petit-Fernand
Hello Sandra,

Thank you for your comment. We are sorry that the sizes were not to your liking. Your opinion is important to us and we will work to improve. If you need help with an exchange, please feel free to contact us.

Have a good day,
Camille Petit-Fernand
R
R B.
Rating: 2 out of 5
following a purchase from 25/08/2025
Fast delivery and nicely organised but stickers did come off a few days after washing.
Response from Petit-Fernand
Hello R.,

Thank you for your feedback! We’re glad to hear you appreciated the fast delivery and organization. We’re sorry to learn about the issue with the stickers. Your experience is important to us, and we will investigate this matter to ensure better quality in the future. If you have further concerns, please feel free to reach out.

Best regards,
Giulia Petit-Fernand Team
D
De Angelis F.
Rating: 4 out of 5
following a purchase from 24/08/2025
Good product arrived on time
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Salomé B.
Rating: 2 out of 5
following a purchase from 03/09/2025
Delivery delay too long, I am still waiting even though I ordered on September 3 and it said 5-6 days delivery time
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Response from Petit-Fernand
Hello Salomé,

We are sorry, we have followed up on your order, you can check your email, I have renewed your order.

Best regards,
Loriane from C-MonEtiquette
M
M. Dolors C.
Rating: 4 out of 5
following a purchase from 23/08/2025
Good quality-price relationship. P.S.: This year I missed the self-adhesive labels for clothing. Measurements 2 x 2cm, 2 lines
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Lucie B.
Rating: 4 out of 5
following a purchase from 03/09/2025
I was missing the sulfur paper, yet it was indicated as provided.
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Response from Petit-Fernand
Hello Lucie,

Thank you very much for your feedback and for your rating of 4/5. We are sorry to learn that there was a mistake regarding the parchment paper. Your comment is valuable and we will make sure to correct this. Please feel free to contact us if you have any other questions or suggestions.

Best regards,
Loriane C-Monetiquette
C
Cernov T.
Rating: 4 out of 5
following a purchase from 24/08/2025
Happy with the product!
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Beatrice B.
Rating: 4 out of 5
following a purchase from 03/09/2025
The labels are good, however the sulfur paper was missing. Too bad for a first order.
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Magali S.
Rating: 4 out of 5
following a purchase from 01/09/2025
The order arrived very quickly. The labels are of good quality and hold up very well over time. A bit disappointed with this order, I ordered red labels and unfortunately they are more orange than red.
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Anne-Christin B.
Rating: 4 out of 5
following a purchase from 24/08/2025
I have been using you for several years and have always been very satisfied. But the new labels are no longer as fine and delicate in the writing.
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Response from Petit-Fernand
Good day, Anne-Christin,
thank you very much for your review, which we are happy to acknowledge. Please do not hesitate to send us photos to illustrate your impressions.
We wish you a nice day,
Customer Service EsIstMeins
É
Élise F.
Rating: 4 out of 5
following a purchase from 01/09/2025
Great
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Louise E.
Rating: 4 out of 5
following a purchase from 24/08/2025
Good items but a bit expensive for what they are.
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Brigitte P.
Rating: 4 out of 5
following a purchase from 03/09/2025
Great labels except that in low temperature washing they come off
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Mazza A.
Rating: 4 out of 5
following a purchase from 24/08/2025
Satisfied, cute.
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Maffezzoni P.
Rating: 4 out of 5
following a purchase from 23/08/2025
The purchased products are as always excellent, smart, very easy to use and fun. The home delivery was expensive, in previous years it was free with a minimum purchase.
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Danielle M.
Rating: 4 out of 5
following a purchase from 02/09/2025
A bit disappointed upon receipt as the envelope was very damaged and the notebook too, but customer service reacted very quickly to my complaint by sending me the products again, so ultimately very satisfied with the follow-up!
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Response from Petit-Fernand
Hello Danielle,

Thank you for your feedback and we are pleased to hear that our after-sales service was able to respond quickly to your concerns. We take note of your comments regarding the condition of the envelope and the products upon their arrival, and we will ensure to improve this experience in the future. Please do not hesitate to contact customer service if you encounter another problem.
We look forward to serving you again!

Best regards,
Loriane from C-MonEtiquette

Best regards,
Loriane C-MonEtiquette
K
Kadiatou W.
Rating: 4 out of 5
following a purchase from 31/08/2025
Very practical for children to find their clothing, holds up in the wash.
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Ana Bela G.
Rating: 4 out of 5
following a purchase from 02/09/2025
The labels are very nice, my son is delighted
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Claudia L.
Rating: 2 out of 5
following a purchase from 23/08/2025
Too few stickers, not great quality.
Response from Petit-Fernand
Hi, I'm sorry for the inconvenience and I understand your frustration. We’ll contact you via email to find a solution :) Have a great day!
C
Cecilia B.
Rating: 4 out of 5
following a purchase from 01/09/2025
Super fast, but limited in terms of choice. My 7-year-old son has a hard time choosing between logos that are more for younger kids (other than sports).
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Amandine B.
Rating: 4 out of 5
following a purchase from 02/09/2025
They are nice but I expected them to be smaller. The ink is not very clear but it's okay
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Response from Petit-Fernand
Hello Amandine,

Thank you for your feedback, we are sorry to hear that the anchor is not working very well.
You can still contact our customer service if you encounter a problem again.

Loriane c-MonEtiquette
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Lucile B.
Rating: 4 out of 5
following a purchase from 31/08/2025
The labels are a bit small but of good quality. The notebook format is very practical!
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Response from Petit-Fernand
Hello Lucile,

Thank you for your positive feedback, we are delighted to see that everything went well.
Do not hesitate to contact our customer service if you encounter a problem.

Looking forward to seeing you again.

Best regards,
Loriane C-MonEtiquette
F
FLORENCE G.
Rating: 4 out of 5
following a purchase from 02/09/2025
Very good! Matches the description!
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Response from Petit-Fernand
Dear Florence,

We sincerely thank you for your positive review and for taking the time to share your experience on our C-Monetiquette site. We are delighted to learn that our products met your expectations and matched the description. Your satisfaction is our priority, and we hope to see you again soon for new discoveries.

Best regards,
Loriane from C-Monetiquette
M
Mizuki B.
Rating: 2 out of 5
following a purchase from 01/09/2025
The iron-on labels come off easily after washing.
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Response from Petit-Fernand
Hello Mizuki,

Thank you for your feedback and we are sorry to hear that you have encountered problems with our iron-on labels. At C-Monetiquette, our priority is customer satisfaction, and we take your comments very seriously.

I just sent you an email with a solution. :)

Best regards,
Sandra
The C-Monetiquette team
A
Ana M.
Rating: 4 out of 5
following a purchase from 11/08/2025
Correct.
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Yolène B.
Rating: 4 out of 5
following a purchase from 01/09/2025
meets my expectations and final visual as on the site during the design so very good
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Response from Petit-Fernand
Hello Yolène,

Thank you very much for your positive feedback and your rating of 4/5! We are delighted to hear that our site and the final visual met your expectations. Your satisfaction is our priority. Please feel free to reach out to us for your future projects!

Best regards,
Loriane C-Monetiquette
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