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V
Rating: 4 out of 5
I ordered the labels to stick on the windows. It's a shame there wasn't an explanation on paper, as it would have made assembly much easier.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 686 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 2 and 4 stars
Reset filtersJ
Rating: 2 out of 5
The quality of the labels has gone down. I have been using them for years and in this latest batch they have changed. They are no longer integrated with the fabric and are stiff, so that they are uncomfortable when in contact with the skin.
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Response from Petit-Fernand
Hi Jose Ramon, I am sorry to hear that you have had some difficulty with the labels. Please do not hesitate to contact us by email with a photo of the labels so we can help you. Good day :) Sandra , Petit Fernand Team
D
Rating: 4 out of 5
I purchased clothing stickers in 2018 from Petit-Fernand and returned to them because the quality and durability are superb.
Response from Petit-Fernand
Thank you for been our customer, Danielle!
S
Rating: 4 out of 5
It is already the third time that I order on this site ,everything beautiful but some label does not come off well and in the end I have to throw it away
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I
Rating: 4 out of 5
I ordered the crèche pack for my son's first day of school! The service was very fast and of high quality, although I would have put more labels on the clothes and a little less on the objects, as I don't think they're useful yet. The only small drawback was that I had to iron the iron-on labels several times, and after the first wash I had to iron them again to fix them properly, as some of the ends could come off. But otherwise I highly recommend them and I'll be ordering again in the future!
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Response from Petit-Fernand
Hello Alyssa, Thank you for your message. We invite you to contact us by email through our contact form on our website, in order to help you with the labels in question. Have a nice day Sandra, C-monetiquette Team
L
Rating: 4 out of 5
It was fast and efficient, both in terms of online ordering and delivery. The product is of good quality.
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J
Rating: 4 out of 5
Very nice product. Good quality, reasonably priced.
Response from Petit-Fernand
Thank you for this review, Jayne! We really value your opinion. Team Petit-Fernand
I
Rating: 4 out of 5
I gave it 4 stars because of the labels peeling off.
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Response from Petit-Fernand
Hello Sanaa, please contact us by email with one or two photos of the order in question. Have a nice day, Sandra , Equipe C-monetiquette
M
Rating: 4 out of 5
Nice label, reasonable price, to be seen after several washes.
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S
Rating: 4 out of 5
Great, I'm glad
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Response from Petit-Fernand
Thank you for your feedback :) Sandra , C-monetiquette Team
C
Rating: 2 out of 5
I have not received my order yet.
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Response from Petit-Fernand
Good morning, we have contacted you by email to help you with the tracking of your order. We apologize for this delivery anomaly with the post office. Sandra , Petit Fernand Team
K
Rating: 2 out of 5
My order arrived incomplete. I then contacted them twice via the contact form with no result. Then I left a message on the machine, no response. Then I contacted them again by e-mail. And still tried my luck again by phone the next day. At the same time, I finally received an answer by e-mail. We then clarified the problem over the phone. 6 days later, the rest was finally in my letterbox. I wouldn't order from them again, it was just too much effort!
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Response from Petit-Fernand
Hello Karoline, thank you for your comment. We are sorry that you initially received your order incomplete. We replied to your emails on the same day you wrote them. However, in the first email when you selected the delivery of the order, you received general information about the delivery time. This email said to reply if you had any further questions and you never replied. Therefore, you could not get the answer you were looking for earlier. I hope you end up liking the labels and we will be happy to see you again. It's my team
R
Rating: 4 out of 5
The shipment was very well made and met our expectations. We were aware in advance that the post from France would take a little longer. We will definitely recommend the store to others.
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Response from Petit-Fernand
Hello Ralf, thank you very much for your order. We are sorry for the long delivery time. Normally the delivery time is 2-6 working days. We hope that you like our products. It's my team
K
Rating: 4 out of 5
Round stickers were bigger than expected and too big for most labels. Great quality and service
Response from Petit-Fernand
Thank you for taking your time to write a review! We are glad that you liked our labels. They are mostly designed for the notebooks, books, cylindrical containers. If you wish to label any smaller objects, we offer other sizes and advice about the dimensions and usage.
S
Rating: 4 out of 5
Promptness and good communication with the supplier
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Response from Petit-Fernand
Thank you very much for trusting us Susana. Regards
B
Rating: 4 out of 5
easy to use, fast service, would definitely recommend
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W
Rating: 4 out of 5
I received my order in a very short time and everything was perfect! no surprises! Thank you very much
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I
Rating: 4 out of 5
The pressure sensitive labels are great and good quality. This is the third time I have purchased. I am happy with my purchase, but this time the colors are darker than I thought.
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Response from Petit-Fernand
Thanks for sharing your opinion llaria :) Have a nice day, Sandra - Petit Fernand
K
Rating: 4 out of 5
Ordered on October 24 and never arrived. After trying to contact customer service for two weeks, they managed to find a solution I've just received the labels, they're beautiful, exactly as I wanted them. I hope they'll be as strong as the ones I ordered 2 years ago?
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Response from Petit-Fernand
We're sorry you didn't receive your order? Have you contacted our Customer Service? I've just sent you an e-mail to solve the problem.
T
Rating: 4 out of 5
Beautiful and varied products and fast delivery service.
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S
Rating: 4 out of 5
I bought personalized clothing labels that arrived in a quick time. They are very cute. My babies also really liked the personalized water bottles. The caps on the water bottles broke after a short time and I had to replace them twice already. Otherwise great products
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N
Rating: 2 out of 5
The iron-on labels came off after a few washes. I did follow the instructions... The self-adhesive clothing labels also came off. I'm very disappointed and have to start all over again labelling clothes for school. Only the labels for objects are valid.
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Response from Petit-Fernand
Hello, have you contacted our Customer Service? We can help you. Sandra , C-monetiquette Team
A
Rating: 4 out of 5
Super glue, beautiful designs ?? fast processing, everything worked great, keep it up! One point less because I haven't fully tested them yet and they haven't been through the washing machine yet!
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Response from Petit-Fernand
Hello Alexandra. Thank you for your order. Our labels are machine washable up to 60°C and suitable for tumble drying. If you have any problems, please contact customer service. It's my team
D
Rating: 4 out of 5
The stickers adhere well and the selection is very large. I have ordered twice for my daughter. One star less for the fact that they advertise that the stickers will arrive within 48 hours, we waited at least a week each time.
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Response from Petit-Fernand
Hello Denisa, Thank you for your review! We are glad that you liked our products. We offer production within 48 hours and delivery is 2-6 business days, so you cale order as promised! Team Esistmeins
M
Rating: 4 out of 5
Long delivery. Nevertheless, I am satisfied
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Response from Petit-Fernand
Dear Maryna, thank you very much for your review! We hope that the delivery will be faster next time! EsIstMeins Team
K
Rating: 2 out of 5
Labels not arrived, good on the customer care who made me send them back but I still remain in trouble having to wait again. Basically two months to get labels that I need every day for the nest. You should make standard shipments faster, 10 days not even riding a horse and carriage.
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Response from Petit-Fernand
Good morning Katia, we apologize for this delay on the part of the postal service. I can confirm that the postponed order should be in the home stretch. We remain at your disposal and wish you a good day Alessio
E
Rating: 4 out of 5
Beautiful labels that you design to your liking (background color, typography and name color, drawing). It facilitates the recognition of the label faster. I still need to check how it holds up to machine washing.
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Response from Petit-Fernand
Hi Elena, thanks for sharing your opinion :) Have a nice day, Sandra - Petit Fernand
I
Rating: 4 out of 5
I am satisfied, and would recommend it to others, I have not only ordered once, and continue to order
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Response from Petit-Fernand
Thank you for your order and thank you for your trust! Team Esistmeins
A
Rating: 4 out of 5
Good service.
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Response from Petit-Fernand
Hi Anika, Thank you very much for your trust :) Good morning, Sandra - Petit Fernand
D
Rating: 4 out of 5
This is not the first time I have ordered, everything is fine.
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Response from Petit-Fernand
Thank you very much for sharing your opinion with us :) Aii , we hope to reach the fifth star next time :) Have a nice day, Sandra - Petit Fernand
E
Rating: 2 out of 5
The labels are beautiful but they come off alas!
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day Alessio
C
Rating: 4 out of 5
Very high performing labels, they stick very well and do not come off easily. I find the clothing labels very useful and well made. The personalization makes little ones happy and makes their things even more recognizable. Only downside, very long shipping....
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J
Rating: 2 out of 5
The booklet was in an envelope. It arrived totally curled and creased! As a result, all the pages I bought had a defect or blemish. The letter also looked like it had been wet once. What a pity. Not worth the money in this condition!
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Response from Petit-Fernand
It probably rained on the way! I have just sent you an email so that we can solve the problem.
S
Rating: 2 out of 5
After a few washes, the labels come off. I have problems with this new material, the ones from before were rough and stayed on without any problems. These are shiny and the hold is scarce.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. We have not changed the type of materials, so we can only assume it is a defect. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a nice day ? Alessio
S
Rating: 4 out of 5
The labels have arrived very well in terms of time, but they are not as effective as I thought because after two washes they are already peeling off, I have followed the instructions as it says, but I think the quality is not very good.
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Response from Petit-Fernand
Hello, you can contact us by email at [email protected] We will help you :) Hello, Sandra - Petit Fernand
E
Rating: 4 out of 5
Good quality labels, nice choice of fonts and images. Too bad you can't choose different label sizes (I took self-adhesive clothing labels), or I didn't see how to do it.
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G
Rating: 4 out of 5
I'm doing very well
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I
Rating: 4 out of 5
Delayed delivery on a flood of orders, but labels as ordered. However, iron-on labels are more or less durable, depending on the fabric.
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E
Rating: 4 out of 5
Labels as described. Delivery arrived in the specified time window
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C
Rating: 2 out of 5
It has taken a long time, almost a month since I ordered them.
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Response from Petit-Fernand
Good morning Cristina, we have sent you an email to help you with the tracking of your order. We are sorry for the delivery delay with the post office. Good morning Sandra , Petit Fernand Team