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F
Rating: 4 out of 5
Very good product, although a little expensive in my opinion. Long time frame, in my opinion, to receive the product.
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Customer reviews of Petit-Fernand
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9,3
/10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2 and 4 stars
Reset filtersR
Rating: 4 out of 5
Lots of choice and good quality!
M
Rating: 4 out of 5
After an initial negative review for non-arrival of products ordered on September 6, I am now reviewing positively for the helpfulness of the staff and resolve the problem. The products were again shipped and arrived on time as stated. My children, who were impatiently waiting for them, are thrilled with them. Thank you for not giving up on us and solving the problem.
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Response from Petit-Fernand
Good morning, we are sorry for this late reply, we had not actually received your message. We have been in touch with you to find a solution to this inconvenience. Good day Alessio
M
Rating: 4 out of 5
Labels well made and arrived on time, some problems with the site when finalizing the order. For clothing labels, it would be nice if they could be ironed directly onto the fabric.
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C
Rating: 4 out of 5
Fast & easy order process & quick delivery, easy to apply and the kids love them theyre so cute but they are starting to peel off at the ends (probably my fault i wash the uniforms 2-3 times a week) other then that absolutely bang on xx
S
Rating: 4 out of 5
It took a while to arrive, otherwise great.
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C
Rating: 4 out of 5
Good service, unfortunately, shipping to Italy is a bit slow and, in the case of label orders, arrival is unpredictable due to non-tracking of the envelope.
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C
Rating: 4 out of 5
All ok but there is a few labels where the texts and the imagine seem a bit blurry in comparison with last year's order this would be the only small detail found that may be a production related issue at the time of the mold.
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D
Rating: 2 out of 5
I got the kindergarten packet, all very nice. But the adhesive ones for fabrics, to put on the labels, after 2 washes they came off ?? I will see if the thermoadhesive ones are better. The ones for objects look better to me. Let's see how long they will last
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution. Good day Alessio
C
Rating: 2 out of 5
I ordered the labels for the second time ! I must say that the first time I had a great time The second time though, very bad ! They took more than 20 days to arrive ! Very slow in shipping ! Absurd ! But the labels are of good quality, that yes !
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Response from Petit-Fernand
Good morning Caterina, we are sorry for this delay from the postal services, it is not normal. We thank you for your understanding and wish you a good day ?
S
Rating: 4 out of 5
Very nice and sturdy items. Maybe a little pricey but quality
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S
Rating: 2 out of 5
It took me a long time to receive my order. I have written to them explaining it and they have not even answered me. Very unhappy with the service I'm sorry
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Response from Petit-Fernand
Sonia, we have contacted you by email, to help you. Greetings
C
Rating: 4 out of 5
Petit-Fernand has excellent aesthetic taste, and the online booking service is easy to use, intuitive, and beautiful to look at. I ordered a number of labels for clothes and objects. I chose the background, colors, fonts, and designs. The labels that iron on fabrics hold up well, even to repeated washings. Only flaw to report: the printing graphics could be slightly improved, as they look a bit grainy.
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V
Rating: 4 out of 5
Valid adhesive and thermoadhesive labels for personalizing items. Very nice patterns and rendering of customized products. Competitive prices. On-time shipping.
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L
Rating: 4 out of 5
The stickers are very nice and hold well. However, this time the stickers are difficult to remove and get unsightly creases/cracks.
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M
Rating: 4 out of 5
Very beautiful and different kinds of labels useful for school
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V
Rating: 4 out of 5
Delivery was a little long, customer service efficient and quick to try to resolve. Thank you ??
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N
Rating: 4 out of 5
Everything great but I would like it to arrive sooner.
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A
Rating: 4 out of 5
I have been buying these labels for 3 years already and they are a good product, but not perfect because I have had them come off, especially the ones for clothes despite having followed the given procedure. The company is serious because once I exposed the problem, they promptly sent me back more labels free of charge, unfortunately, however, the problem recurred.
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F
Rating: 4 out of 5
Very cute labels ....long shipping times
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A
Rating: 4 out of 5
I would give 5 stars because the products are really original and quality, but one star was taken off because of the price, which seems a bit excessive.
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L
Rating: 2 out of 5
The labels look very nice but don't last two washes. It's a shame, because they don't last long when used to mark clothes and are unfortunately not worth the very reasonable price. However, they stick very well (so far and for the last 4 weeks) on flat items and items that are less exposed to wear and tear or do not need to be washed. They can therefore be recommended. I can recommend them less for clothing. Therefore only 2.5 out of 5 stars.
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Response from Petit-Fernand
We apologize for the problem with the labels. Can you please contact our customer service to find a solution?
M
Rating: 4 out of 5
excellent product
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S
Rating: 2 out of 5
Ordered iron on labels for daughters school uniform. Look amazing however started peeling after first wash.
Response from Petit-Fernand
Dear Stephanie, our sincere apologies! Please, see the offer over the email.
C
Rating: 4 out of 5
Always a little long delivery, not cheap, but durable.
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P
Rating: 2 out of 5
The quality of iron-on garment labels has declined dramatically.
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Response from Petit-Fernand
Patricia, contact us by email in private so we can contact you to better understand and help you. Greetings
A
Rating: 4 out of 5
Perfect in every way...except delivery.... Although I was already aware of the time it took to receive them (which was fine), it took even longer...thus delaying the delivery of the school supplies.
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L
Rating: 2 out of 5
This time I was very disappointed! I ordered the labels on September 2 I received them wrong (alas yes with another baby's name) and to this day I still haven't received the right ones!!!
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Response from Petit-Fernand
Good morning, we are sorry for this error. We have contacted you to find a solution. Have a nice day ? Alessio
G
Rating: 4 out of 5
Very nice thermoadhesive labels!!! I've already had some come off but it could be my fault too
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F
Rating: 4 out of 5
The labels are perfect, unfortunately, however, it took a long time for them to arrive, I was asked to provide proof of payment made by bank transfer, with only the date they could not find it.
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L
Rating: 2 out of 5
Last year I ordered them and phenomenal this time no, they come off in no time. They are like poorly made, it's not the same.
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Response from Petit-Fernand
Could you contact us by email to help you ?
A
Rating: 4 out of 5
Very good workmanship - delivery times slightly longer than stated
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C
Rating: 4 out of 5
Ottjmo product and speed in making and shipping
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K
Rating: 4 out of 5
Thank you, everything was fine so far. This is the 3rd time I've ordered. The sets, e.g. for school, can be used in a variety of ways. Too bad that you can only choose one motif within the labels in the set. However, the backgrounds could vary in color. There is still room for improvement with the delivery time. My nieces and nephews like the "Kleberle" and I will certainly order again. The quality is super!
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A
Rating: 4 out of 5
Beautiful and quality labels.
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M
Rating: 2 out of 5
We received the order later than expected, while we paid additional shipping costs.
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Response from Petit-Fernand
Hi Mehrdad, we sincerely apologize! We checked the express delivery time and it actually took 2 days longer than it should have! We have refunded you the delivery price and filed an official complaint with the delivery company. Thank you for letting us know!
A
Rating: 4 out of 5
The stickers look nice and are well printed. However, they are not particularly well pre-punched and therefore really difficult to remove from the backing film.
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F
Rating: 2 out of 5
Order never arrived
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Response from Petit-Fernand
Goodgioro Fausta, we are sorry for this delivery anomaly by postal services. We have proceeded to make the refund as you requested. Thank you for your understanding Have a good day ? Alessio
V
Rating: 4 out of 5
Simple, useful and quick!
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V
Rating: 2 out of 5
I recently placed 2 orders, mindful of the previous very positive experience. The labels ordered now are very shoddy and peel off quickly, especially compared to the ones from 2 years ago that are still all attached. To date, half of the new ones have already come off. Too bad
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Response from Petit-Fernand
Good morning, please feel free to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Have a good day ? Alessio