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R
Rating: 4 out of 5
All good as expected labels. A little long delivery time.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 678 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 2 and 4 stars
Reset filtersF
Rating: 4 out of 5
Very nice labels. I got the thermo adhesive ones. Easy to stick on. The only downside I don't give 5 stars for is the price which is not that cheap.
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J
Rating: 4 out of 5
All correct
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C
Rating: 4 out of 5
It has been a very good experience, except that the stickers took two weeks to arrive home and I was expecting a shorter period of time. Otherwise, everything was very good.
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N
Rating: 4 out of 5
We had a problem with the delivery of an order but they solved it and sent it to me again by another way. They arrived today and they are beautiful
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N
Rating: 2 out of 5
I hope the company can still help me figure out what happened to my order
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
L
Rating: 2 out of 5
Very slow shipping.
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Response from Petit-Fernand
Good morning, we are sorry for this delay by postal services. We hope you are satisfied with our products. We thank you for your understanding and wish you a good day Alessio
C
Rating: 4 out of 5
All perfect ... only the delivery time a little long ...but I think it depends on the Post Office !!! Thank you !!! Definitely next year I will take them back
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F
Rating: 4 out of 5
At the moment after a couple of washes they are holding up well. Easy to use
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R
Rating: 2 out of 5
my order didn't arrive and they had to send me another one, what I didn't like is that they blame the post office and that the shipping address was a company when I always get everything right, I needed the order days ago and it still hasn't arrived, it's in process.
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Response from Petit-Fernand
We are sorry for this delivery anomaly. Your order has been manufactured again, and is about to arrive :)
I
Rating: 2 out of 5
Very late responses to e-mail inquiries, exceeding 72 hours. No telephone line to contact. Delivery times that exceed estimates. In particular, my order was incomplete. After your complaint, I had to wait the respective times until I got it. Since I placed my order on September 1st, it has not been completed until October 4th. Excessive time!
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Response from Petit-Fernand
We are sorry for the delay of your order, and we hope you will receive it very soon. Due to numerous messages, we had to close our phone, but we are available again by phone since several days ago :) greetings
A
Rating: 4 out of 5
The quality of the stickers is very good, partly because they are laminated and do not spoil. The shipping time is a bit long, though.
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N
Rating: 4 out of 5
Product as described, easy to apply. I thought faster arrival time: waited almost 10 days.
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M
Rating: 4 out of 5
The product arrived with one part missing in the name and one part missing in the design. After two days after the complaint, they apologized for the deficient quality and will send me the compliant product soon.
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A
Rating: 4 out of 5
Easy to glue
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S
Rating: 2 out of 5
Not what I expected. The ink smudges a lot and La Niña's name is not legible. I would have done it sooner by buying an indelible ink pen.
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Response from Petit-Fernand
Hi Sara, what ink do you mean? We do not sell any stamps or pens. We are waiting to better understand your request, so we can help you.
F
Rating: 4 out of 5
Excellent products, maybe a little long wait for delivery
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V
Rating: 2 out of 5
The labels are nice, however, unfortunately, the thermoadhesive ones despite following all the instructions do not stick well
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Response from Petit-Fernand
Dear Valeria, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day ? Alessio
S
Rating: 4 out of 5
To date, I have not yet received my order
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S
Rating: 2 out of 5
Very long wait time, quality not as described (they are plastic anyway).
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Response from Petit-Fernand
Good morning Sonia, we are sorry to hear that your order did not meet your expectations. We thank you for your understanding and wish you a good day. Alessio
D
Rating: 4 out of 5
The stickers are great and good quality. I keep buying these ones and not in other sites because you can make your own "package" with different sizes and small or big quantities depending on your needs. What I don't like is that there's not that many options in sizes or designs, specially for stickers for shoes. Another thing that I don't like is that there's not an option to get your stickers quicker and one can only hope they will arrive soon.
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A
Rating: 4 out of 5
I am satisfied.
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A
Rating: 4 out of 5
Excellent product , graphics and color combinations , designs and media superior to the average offering on other sites. Unfortunately, shipping is extremely slow.
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F
Rating: 4 out of 5
Beautiful and colorful thermo adhesive labels, there are patterns for all tastes. I haven't done the wash yet so I don't know how long they will last but they seem well made. Just a shame about the slightly long receiving time.
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M
Rating: 2 out of 5
Lousy customer service
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Response from Petit-Fernand
Hi Marta, we have contacted you again by email to give you a solution. Regards
C
Rating: 2 out of 5
I washed the labeled garments in the washing machine and some of the labels came off, I hoped it wouldn't happen. I don't think I will buy from this retailer again, at least no more labels for garments.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It's abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day ? Alessio
E
Rating: 4 out of 5
Slow shipping due to post office, but very kind and efficient in sending back the order thinking it was lost. Thank you
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S
Rating: 4 out of 5
Very pleased
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N
Rating: 4 out of 5
All correct
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Response from Petit-Fernand
Thousands of thanks Noemi
G
Rating: 2 out of 5
Arrived much too late, in addition much too small the font not clearly visible, the colors are also not intense enough I will not order again! It was definitely not worth the money!
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Response from Petit-Fernand
We are very sorry that you are not satisfied with the labels. Could you please email us some details so that we can find a solution?
B
Rating: 4 out of 5
Very nice labels, sticks well on items and clothes. Shipping a little slow and not much choice for personalization but all in all can go.
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S
Rating: 4 out of 5
I bought the labels and the truth is that they are very cool. The stick on objects is amazing, I stuck them on a glass of my baby and I have washed and not removed but on the contrary the heat adhesive stickers for clothes came off when I washed them, I contacted them and very kindly they will send me back to send the labels. Very happy and exceptional treatment. I will buy them again if the ones they send me do not peel off.
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Response from Petit-Fernand
Hi Sandra, we have sent you an email to help you with the thermo labels. Regards
M
Rating: 4 out of 5
I bought a nursery pack at Petit Fernand, I am very happy with the stickers because they have very good adhesion but the shipping took me a little longer than what the page says and there is no way to track it (they put it in the mailbox and that's it).
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J
Rating: 4 out of 5
The stickers are great as always, the only thing is that the shipping took a long time.
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E
Rating: 4 out of 5
I made 2 orders. The first time the envelope was wet because of the rain and the name tags were wavy. Now the 2nd time everything has arrived dry and I am satisfied!
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B
Rating: 4 out of 5
It is good but has arrived too late
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E
Rating: 4 out of 5
School labels of various sizes. Excellent choice of text fonts and colors and themes. On-time shipping. 4 stars only for a difficulty in the payment process and related communication, later resolved.
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N
Rating: 4 out of 5
Very pleased with the treatment I've had, as soon as I had a problem they have not been slow to solve it and answer me q is the important thing. I will use it again
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G
Rating: 4 out of 5
Great solution fast and fun!
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R
Rating: 4 out of 5
The product is good, the website is easy to use. The shipping for me took quite a long time, about 2 weeks.
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