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L
Rating: 3 out of 5
Great products, responsive customer service, but transportation of fresh products needs improvement.
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Customer reviews of Petit Veganne
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 350 published reviews
Summary of reviews
The reviews highlight consistently excellent product quality, with many noting super texture, fabulous taste, and cheeses that taste like traditional dairy varieties. Delivery is repeatedly described as fast, smooth, and well packaged, with on-time arrivals and careful packaging that preserves freshness. Customer service emerges as a strong strength, described as responsive, efficient, friendly, attentive, and supportive, enhancing the overall experience. The shopping experience is portrayed as reliable and easy to navigate, featuring unique, delicious products and easy promotions that keep customers returning and recommending Petit Végane.
Reviews 1, 2 and 3 stars
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Rating: 3 out of 5
I appreciate the seriousness of Petit Vegane following some delivery problems. On the other hand, I am a little disappointed by the "bonne foi" which could be a good pâté if it was not sweetened, but which has nothing to do with a foie gras... It is not this "bonne foi" that will turn consumers away from foie gras... Too bad I haven't tasted the faux mage yet...
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P
Rating: 3 out of 5
Hello, a little disappointed because delivery announced for December 16, arrived on the 4th in Banon, 10km from my home, picked up on the 5th, melted ice cream and 20 days to wait for Christmas! I'm not sure if I'm going to be able to get it delivered to my house. I think not to renew the experience which returned to me to 64€88! Happy birthday to you and replace the black friday by a personal proposal at the dates of your choice! Ecology and ethics are a good synergy. Sincerely Pascaline Virot
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Response from Petit Veganne
Good morning, Mrs VIROT,
We are sorry to hear that you had a bad experience with the transport. Unfortunately this is beyond our control. We do our best to ensure that our customers receive quality products. If you have any problems with the delivery of your parcel, we will contact the carrier to find out why. In this case, we will contact Chronopost and get back to you by e-mail. To conclude, would you be so kind as to enlighten us about the delivery announced for December 16th?
The Petit Veganne team
We are sorry to hear that you had a bad experience with the transport. Unfortunately this is beyond our control. We do our best to ensure that our customers receive quality products. If you have any problems with the delivery of your parcel, we will contact the carrier to find out why. In this case, we will contact Chronopost and get back to you by e-mail. To conclude, would you be so kind as to enlighten us about the delivery announced for December 16th?
The Petit Veganne team