English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
It's a gift that I haven't given yet so I don't know how long the lamp lasts. BUT... apparently, it's great!
Translated reviews
Customer reviews of Pictyourlamp.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 9 812 published reviews
Summary of reviews
Pictyourlamp.com consistently earns praise for fast delivery and reliable shipping, with many orders arriving the next day or within tight timeframes and items arriving as described. Customers highlight strong product quality and finish, noting accurate representation on the site, detailed craftsmanship, and displays that delight recipients. The store’s customer service and responsiveness are also repeatedly commended, supporting smooth ordering experiences and quick assistance when needed. Gift-worthy appeal is a common thread, with lamps and photo lamps described as beautiful, well-received, and suitable for various occasions.
Reviews 1, 2, 3 and 4 stars
Reset filtersG
Rating: 4 out of 5
To be honest, a bit disappointed, I took the wooden base because on the site it shows it with a cord and switch so I deduce that it works on 220v, well no it's a USB plug so I need to find a socket with an equivalent voltage. Otherwise, it looks great and the kid is super happy that's the main thing.
Translated reviews
B
Rating: 1 out of 5
I received a lamp that I did not order, no return slip and totally scratched. I wrote to the company and was blocked, I just want the lamp that I ordered and no one is responding to my emails. It is supposed to be a birthday gift and no one is answering, I call that super customer-friendly. Best regards, Beatrice Prüfe
Translated reviews
E
Rating: 1 out of 5
The cable to connect is broken.
Translated reviews
P
Rating: 3 out of 5
Product delivered with a remote control, a USB-C plug, a battery compartment... we don't know if there is an internal battery, if we can put rechargeable batteries in the case instead of normal LR6, and why the remote control has two columns of identical buttons... 2 emails via the contact form: 0 response. This product is not just a laser engraving! Only one type of stand offered for a Valentine's creation is a shame because I wanted a stand with Bluetooth and alarm.... So it could be better.
Translated reviews
R
Rating: 2 out of 5
I haven't received anything yet???
Translated reviews
E
Rating: 1 out of 5
Very dissatisfied with the product, does not meet my expectations at all. The subject has been cut. Finishes to be reviewed! Moreover, does not respond to the email request for information before ordering
Translated reviews
A
Rating: 4 out of 5
Lamp conforms to the order Very fast reception A small downside for the price with shipping costs
Translated reviews
C
Rating: 4 out of 5
Nickel
Translated reviews
S
Rating: 4 out of 5
Great gift
Translated reviews
B
Rating: 3 out of 5
I had asked a question after the order. No response! The placement of the "plastic" part in the notch is not clear. Fixed or mobile?
Translated reviews
J
Rating: 1 out of 5
Very disappointed, I sent a message about an error in my order and no response, deplorable after-sales service
Translated reviews
P
Rating: 1 out of 5
Great. And. 5. Stars
Translated reviews
O
Rating: 4 out of 5
Too bad the photo is not in color but otherwise impeccable
Translated reviews
R
Rating: 4 out of 5
It's a pity that the outline of the car was not blurred. Best regards
Translated reviews
J
Rating: 1 out of 5
Damaged lamp, Not compliant with the provided base, Questionable quality, Dirty trail, Chip in the glass edge, No customer service and after-sales. No refund or compensation
Translated reviews
M
Rating: 2 out of 5
Quality that turns out to be mediocre. Received a black base while I had ordered a cracked white one.
Translated reviews
C
Rating: 2 out of 5
We are disappointed that the photo is cropped, for a runner it is important to see the legs. More generally, we regret that we are not offered several framing options before making the personalized lamp because afterwards it is too late. Regarding a gift, we are disappointed. Furthermore, the batteries are not provided.
Translated reviews
S
Rating: 4 out of 5
Very happy
Translated reviews
M
Rating: 2 out of 5
The product itself is nice. But the customer service is non-existent! I sent 2 or 3 messages to request a refund for my shipping costs due to a 5-day delay on a 24-hour delivery and I still haven't heard back!
Translated reviews
M
Rating: 1 out of 5
Product not as it appears in the representation when you go to see it on the site. Failed
Translated reviews
M
Rating: 2 out of 5
Unfortunately, the wrong socket was delivered and upon inquiry, I have unfortunately not received any response so far.
Translated reviews
M
Rating: 1 out of 5
Even if I specifically bought the express delivery option, my package arrived days after the expected date (it was supposed to be a birthday gift), and the company didn't even refund me the delivery price.
Translated reviews
P
Rating: 2 out of 5
Received a smaller plate The size of the plate does not match the dimensions given on the site
Translated reviews
M
Rating: 3 out of 5
Actually, I am satisfied with the delivery, but I received the wrong car. I did write an email, but I still haven't received a response to this day.
Translated reviews
M
Rating: 3 out of 5
Great idea but sometimes the realization of the plates is not very satisfactory (scratches, streaks,...)]}]} assistant to=translations code to=translations {
Translated reviews
R
Rating: 3 out of 5
Beautiful lamp and very realistic engraved. The lighting colors are very bright. Unfortunately, you can't dim at this price, and the battery is very weak. It cannot operate wirelessly as a night light (it must remain with power supply). Very unfortunate.
S
Rating: 4 out of 5
Great selection and ideas
Translated reviews
N
Rating: 1 out of 5
Hello, the base I ordered is not the right one and there's no way to set the language to French and no one contacts me. Disappointed with this purchase and no service to contact.
Translated reviews
Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Please write directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
We apologize for this inconvenience.
Please write directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
A
Rating: 3 out of 5
I only give 3 stars because the lamp is nice in the dark with the LED lighting, but unfortunately there are small round spots like glue marks that spoil the aesthetics (I have removed the protective film well)
Translated reviews
E
Rating: 1 out of 5
I received my lamp, the photo is cut off, I contacted customer service by email, no response
Translated reviews
Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Please write directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
We apologize for this inconvenience.
Please write directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
N
Rating: 1 out of 5
I did not receive my package which was sent to the wrong pickup point (sent 170km from the requested pickup point!). No response from Lampephoto despite my follow-ups (email, website, facebook).
Translated reviews
Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Thank you for writing directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
We apologize for this inconvenience.
Thank you for writing directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
S
Rating: 1 out of 5
Money paid and no goods received.
Translated reviews
N
Rating: 2 out of 5
Sorry, you noted on your site delivery 24h, 48h I received it two weeks later, so I am disappointed.
Translated reviews
S
Rating: 1 out of 5
I am trying to return the order, but after sending a message to them, there was not much of a reply regarding how I can return the order.
J
Rating: 2 out of 5
Nothing to say about the beauty of the product as well as the shipping which is very fast. However, one light base out of the 3 products ordered (for Christmas gifts) was defective and I received no response from customer service after sending an email 2 weeks ago.
Translated reviews
Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
Thank you for writing directly to [email protected]
All requests are processed within 24 to 48 working hours by our customer service.
Best regards,
The LampePhoto team
We are sorry for this inconvenience.
Thank you for writing directly to [email protected]
All requests are processed within 24 to 48 working hours by our customer service.
Best regards,
The LampePhoto team
A
Rating: 1 out of 5
After sending an email forgetting the order number, I sent another email this time with the order number, and after 1 week of waiting regarding a base problem, I received no news. Having already purchased once without issue, then a second time with a problem without response, and since I cannot use this base, that is why I give 1 star.
Translated reviews
V
Rating: 1 out of 5
I contacted them but they never replied
Translated reviews
G
Rating: 4 out of 5
For a first order, it was
Translated reviews
N
Rating: 1 out of 5
I ordered on December 22, package received on December 27, while the site guaranteed delivery on 12/25, anyway let's move on. I ordered 3 lamps for my nephews, I wanted 2 with the singer JUL and 1 with the singer NINHO. I received the opposite, how to return it to get what I want? Thank you for your response as there is no way to contact you otherwise. Nadine DUTEMPLE. I ordered 3 lamps.
Translated reviews
Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of some messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team.
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of some messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team.