Customer reviews of Pictyourlamp.com

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Melissa D.

Rating: 4 out of 5

Published on 29/12/2023 à 09h27 following a purchase from 17/12/2023

Slightly dented box. Otherwise nothing to say, perfect.

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yan W.

Rating: 2 out of 5

Published on 28/12/2023 à 18h59 following a purchase from 16/12/2023

It's a particular shame that the packaging, despite a chrono post, isn't more discreet, as this type of purchase is inevitably a gift.

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Chantal D.

Rating: 4 out of 5

Published on 28/12/2023 à 17h49 following a purchase from 16/12/2023

It's amazing what it does. They're even better in real life and made 2 people happy for Christmas. I'm going to get one for myself and now that I've got the bases I can order other plates. In any case, I'm really delighted. Both for the rigorous follow-up of the order and the delivery. Very professional. Thank you

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Didier J.

Rating: 4 out of 5

Published on 28/12/2023 à 16h20 following a purchase from 12/12/2023

the result is very nice and it's an original gift. it's just that the response time for sending the order seemed long.

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Anthony T.

Rating: 1 out of 5

Published on 28/12/2023 à 15h34 following a purchase from 17/12/2023

I do not recommend this site

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
we're sorry you're not satisfied, we tried to contact you by e-mail to find out the reason for your dissatisfaction but didn't hear back from you.
Please do not hesitate to contact us again at [email protected]. We'll get back to you within 24/48 hours, and we'll do our best to solve your problem.
Have a nice day,
Best regards,
Céline from Lampephoto.fr

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Jocelyne J.

Rating: 3 out of 5

Published on 28/12/2023 à 15h29 following a purchase from 16/12/2023

I was expecting glass... Otherwise very good

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Myriam L.

Rating: 3 out of 5

Published on 27/12/2023 à 21h39 following a purchase from 14/12/2023

Package conforms to specifications but the plate does not fit properly in its housing.

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Laetitia B.

Rating: 1 out of 5

Published on 27/12/2023 à 21h27 following a purchase from 12/12/2023

Very disappointed there are white stains in certain places on the faces so it spoils everything and it was a Christmas gift for my daughter, I expected better.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello Laetitia,
we apologize for the inconvenience. As the e-mail shows, the stains you mention are due to laser engraving. Normally, all plates are cleaned after production. Your plate was indeed badly cleaned. You can clean it with acetone or make-up remover and a soft cloth.
After the solution and our last email exchanges, a small change in your opinion would be welcome.
Have a nice day.
Best regards.
Céline from Lampephoto.fr

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Mathilde B.

Rating: 4 out of 5

Published on 27/12/2023 à 19h52 following a purchase from 10/12/2023

CORRESPONDS TO MY ORDER JUST NEEDS CHARGER PLUG TO COMPLETE THE ORDER

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Éric M.

Rating: 4 out of 5

Published on 27/12/2023 à 18h16 following a purchase from 13/12/2023

Very satisfied

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jose G.

Rating: 2 out of 5

Published on 27/12/2023 à 17h46 following a purchase from 16/12/2023

Disappointed with my purchase

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Melissa C.

Rating: 3 out of 5

Published on 27/12/2023 à 17h20 following a purchase from 12/12/2023

Photo a little scratched despite the protective film

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Fougère L.

Rating: 1 out of 5

Published on 27/12/2023 à 16h00 following a purchase from 18/11/2023

Very ugly A lamp will not be offered

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Coraline B.

Rating: 4 out of 5

Published on 27/12/2023 à 15h52 following a purchase from 12/12/2023

Very good

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Catherine P.

Rating: 4 out of 5

Published on 27/12/2023 à 15h42 following a purchase from 08/12/2023

Very pretty but not at all sturdy, looks like a children's toy for the price. A bit disappointed

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Blandine B.

Rating: 4 out of 5

Published on 27/12/2023 à 11h50 following a purchase from 15/12/2023

Very happy

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Marie Pierre S.

Rating: 1 out of 5

Published on 27/12/2023 à 09h26 following a purchase from 12/12/2023

Hello, I received my lamp. I am very disappointed the glass is scratched and the delivery was not made express as indicated.

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Thierry M.

Rating: 4 out of 5

Published on 27/12/2023 à 07h42 following a purchase from 14/12/2023

Original

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Aurore C.

Rating: 4 out of 5

Published on 26/12/2023 à 20h23 following a purchase from 12/12/2023

Hello, I ordered 3 to give as a gift, very satisfied, very well packaged and received very quickly.

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Sandrine L.

Rating: 4 out of 5

Published on 26/12/2023 à 20h01 following a purchase from 13/12/2023

Satisfied with my purchase Package received very quickly

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Marie L.

Rating: 4 out of 5

Published on 26/12/2023 à 18h01 following a purchase from 11/12/2023

Very satisfied with the lamp

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Karine F.

Rating: 1 out of 5

Published on 26/12/2023 à 17h51 following a purchase from 14/12/2023

Not received and package not delivered to the right address

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr

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Chantal C.

Rating: 4 out of 5

Published on 26/12/2023 à 16h24 following a purchase from 15/12/2023

The packaging was a little damaged but the contents intact.

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Patrick H.

Rating: 4 out of 5

Published on 26/12/2023 à 15h51 following a purchase from 15/12/2023

I liked my gift! Very good.

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Dominique P.

Rating: 4 out of 5

Published on 26/12/2023 à 12h17 following a purchase from 15/12/2023

Perfect

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Christopher P.

Rating: 2 out of 5

Published on 26/12/2023 à 12h12 following a purchase from 12/12/2023

The quality is good, but there is a problem with the photo and I'm told that it's normal without finding a solution, knowing that it was for Christmas. I don't think that's very nice of the service.

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Dominique H.

Rating: 4 out of 5

Published on 26/12/2023 à 10h00 following a purchase from 14/12/2023

CLEAR

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MURIELLE B.

Rating: 4 out of 5

Published on 26/12/2023 à 09h59 following a purchase from 12/12/2023

satisfied

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Benedicte G.

Rating: 3 out of 5

Published on 26/12/2023 à 06h49 following a purchase from 13/12/2023

A little disappointed with the quality...

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RACHEL C.

Rating: 4 out of 5

Published on 26/12/2023 à 06h37 following a purchase from 09/12/2023

very nice rendering; gift much appreciated

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VALERIE B.

Rating: 4 out of 5

Published on 25/12/2023 à 20h19 following a purchase from 14/12/2023

Conform to my order. Delivery time respected I recommend.

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Béatrice N.

Rating: 4 out of 5

Published on 25/12/2023 à 19h31 following a purchase from 13/12/2023

Very pretty. Too bad they're a bit small

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Carole L.

Rating: 2 out of 5

Published on 25/12/2023 à 18h13 following a purchase from 14/12/2023

Scratches on the Kiura plate, probably due to the packaging in which the plate was not attached! Too bad

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Sylvie B.

Rating: 2 out of 5

Published on 25/12/2023 à 17h28 following a purchase from 14/12/2023

I'm very disappointed because one of the lamps doesn't have a remote control for changing color.

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Patricia B.

Rating: 4 out of 5

Published on 25/12/2023 à 16h41 following a purchase from 14/12/2023

Very nice, made an impact.

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Audrey M.

Rating: 3 out of 5

Published on 25/12/2023 à 15h27 following a purchase from 14/12/2023

I'm happy with my purchase, and bravo for the care taken with the packaging. However, paying almost ten euros for delivery within 24 hours and only being delivered 4 days later upset me.

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René Claude W.

Rating: 1 out of 5

Published on 25/12/2023 à 14h45 following a purchase from 11/12/2023

Hello, I haven't received the AC adapter I ordered with the lamp. I already reported this more than a week ago. No answer from you and zens refund

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Nathalie M.

Rating: 1 out of 5

Published on 25/12/2023 à 10h27 following a purchase from 13/12/2023

Very disappointed with the quality. The lamp arrived a little scratched and the cut of the plate leaves a lot to be desired, the cut is not clean in one place. It doesn't look good.

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Charlene C.

Rating: 1 out of 5

Published on 25/12/2023 à 09h39 following a purchase from 11/12/2023

The remote control for changing the light does not work even when the battery is changed.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr

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Yvan M.

Rating: 4 out of 5

Published on 25/12/2023 à 08h34 following a purchase from 12/12/2023

Thank you very much

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