The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
Very disappointed by this purchase.... Offered for Christmas, the light stand does not work. Impossible to turn it off either manually or with the remote control.... I will ask for a replacement, or a refund...
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
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Céline G.
Rating: 2 out of 5
following a purchase from 11/12/2023
Aesthetically matches expectations, but in no way provides sufficient lighting, even for reading. Purely decorative.
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Laura D.
Rating: 4 out of 5
following a purchase from 11/12/2023
Order received but waiting time longer than expected but a very nice lamp and well packaged.
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Nathalie L.
Rating: 3 out of 5
following a purchase from 13/12/2023
Not yet tried, Christmas gift, but the packaging is really limited, cardboard very light, arrived in poor condition, for the price of delivery it is limit, hoping not to be disappointed with the contents.
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Franck B.
Rating: 4 out of 5
following a purchase from 12/12/2023
Nickel
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Alexandre D.
Rating: 1 out of 5
following a purchase from 13/12/2023
I was never delivered and they won't even refund my money.
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Jérôme D.
Rating: 4 out of 5
following a purchase from 11/12/2023
Very pretty and I don't regret having done it.
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Lucie P.
Rating: 1 out of 5
following a purchase from 13/12/2023
i still haven't received anything for christmas
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Emilie D.
Rating: 4 out of 5
following a purchase from 11/12/2023
As on the photo super beautiful quality and top I highly recommend
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Florence R.
Rating: 2 out of 5
following a purchase from 11/12/2023
Hello, well received the article, a gift to offer for Christmas, I opened to see if it works. The lamp works, the lighting is good, but the finish of the diamond-shaped pvc frame berk. I naively thought there would be a very well finished product and not at all vulgar plastic cut without finish. Then the photo, identical to the order, but a lot of scratches, disappointed by the lack of finish on this product. I'd say very low-end, doesn't justify the price. I hope it's just me and that it's a production error. My personal feeling is that you don't care about the customer, considering what I received. I left to buy another gift, too ashamed to give this for Christmas. Please pay attention to the human being behind the click of the order thank you. Happy holidays to you and be well. One wish, improve
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Gaetan T.
Rating: 1 out of 5
following a purchase from 13/12/2023
The item was damaged
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Response from Pictyourlamp.com
Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for this inconvenience, this problem is often due to delivery, if you have any further questions please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
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Cyril D.
Rating: 3 out of 5
following a purchase from 11/12/2023
I'm a bit disappointed, I didn't see it that way for a supposedly 3d thing.
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Patrice M.
Rating: 4 out of 5
following a purchase from 10/12/2023
Deadline met.
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Adeline G.
Rating: 1 out of 5
following a purchase from 12/12/2023
I would no longer recommend
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David L.
Rating: 1 out of 5
following a purchase from 09/12/2023
The parcel has been lost by the relay point
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Colin L.
Rating: 1 out of 5
following a purchase from 07/12/2023
The engraving isn't perfect, some parts are missing, and the lamp doesn't sit properly on the base unless you force it really hard. I'm very disappointed.
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Stéphane T.
Rating: 1 out of 5
following a purchase from 10/12/2023
Poor-quality photo frame Dubious finish Nice catalog photo Disappointment with the item
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claude F.
Rating: 1 out of 5
following a purchase from 09/12/2023
Price 80€ for a lamp with speaker defect, the plate scratched, and bad cut and the customer service tells me to use acetone !!!! And for k speaker to send it back at my expense as if I hadn't already paid enough and moreover being limited by my handicap to move. No, frankly, we're disappointed and we'll spread the word. No consideration and mockery. Acetone is magic to the point of repairing missing splinters and removing claws!!!! No consideration, very disappointed!
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Balloi M.
Rating: 4 out of 5
following a purchase from 09/12/2023
The team is very professional
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Camille G.
Rating: 4 out of 5
following a purchase from 08/12/2023
Very nice product, maybe a little lacking in branding for the photo, but it's very cute.
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Christian C.
Rating: 1 out of 5
following a purchase from 09/12/2023
plexiglass scratch
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Philippe J.
Rating: 4 out of 5
following a purchase from 10/12/2023
None I haven't used it
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Claire B.
Rating: 1 out of 5
following a purchase from 09/12/2023
Delivery charge scam!
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Laurence F.
Rating: 4 out of 5
following a purchase from 10/12/2023
Very pretty and super nice
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Jean-Luc L.
Rating: 4 out of 5
following a purchase from 10/12/2023
The base does not work with batteries. Mains power only.
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Alison G.
Rating: 3 out of 5
following a purchase from 10/12/2023
It's pretty cool, but it's still expensive (13 euros extra for the base) and you need more for batteries and more for other things...
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Pascal G.
Rating: 4 out of 5
following a purchase from 08/12/2023
Great product. One small drawback: the side with the film removed looks fine, but the other side without the protective film has slight scratches. On the 4 photos, small scratches. But very happy with the product. I'll take another one next time. If this little problem could be solved, it would be the best of all.
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Patricia D.
Rating: 4 out of 5
following a purchase from 10/12/2023
Order quickly dispatched but not found at the relay point It's very annoying it's for Christmas It should be there for 16-12. I have contacted the delivery person to no avail I am very very annoyed Thank you for anything you can do for me Mrs Debarnot
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Laetitia B.
Rating: 1 out of 5
following a purchase from 09/12/2023
Lamp ordered for Christmas, the plates do not fit in the base.
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Alain C.
Rating: 4 out of 5
following a purchase from 10/12/2023
Very responsive at ➕️
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Ghislaine G.
Rating: 2 out of 5
following a purchase from 10/12/2023
Poorly cut and scratched above the base
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yves M.
Rating: 4 out of 5
following a purchase from 09/12/2023
Parcel arrived safely at the chosen address.
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Valerie L.
Rating: 4 out of 5
following a purchase from 10/12/2023
Very nice
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Sandrine L.
Rating: 1 out of 5
following a purchase from 07/12/2023
Very disappointed. I ordered the best model of the tree with 4 photos. Compared to the site I'm very disappointed I expected better, plus a piece of the tree is broken I had to glue it. I hope the person to whom I'm giving the gift won't notice too much. In any case very disappointed, for the price I expected much better!
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Françoise L.
Rating: 1 out of 5
following a purchase from 08/12/2023
Disappointed too expensive I was expecting a much larger lamp.
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Response from Pictyourlamp.com
Hello,
We're sorry that you're not satisfied with your order. Regarding the size of the lamp, we offer 2 different formats, A5 (the smallest) and A4 (the largest). If you have any further questions, please contact us by e-mail at [email protected]. Our customer service will get back to you within 24h/48h and will try to solve your problem as soon as possible.
Best regards,
Céline from Lampephoto.fr
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Laurence C.
Rating: 1 out of 5
following a purchase from 07/12/2023
Lamp very damaged when parcel arrived
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Response from Pictyourlamp.com
Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
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Madeline P.
Rating: 2 out of 5
following a purchase from 07/12/2023
GLS said they rang my doorbell, but I was at home and no one rang.
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sophie P.
Rating: 4 out of 5
following a purchase from 23/11/2023
Very pretty
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emma J.
Rating: 4 out of 5
following a purchase from 19/11/2023
I am happy with my purchase everything arrived in perfect condition I have nothing to say about it. I'm also satisfied with the customer service because I had a problem with the payment and they were able to react quickly and take the necessary action.
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François A.
Rating: 3 out of 5
following a purchase from 23/11/2023
the concept is great, but many details are missing
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