Customer reviews of Pictyourlamp.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 9 761 published reviews
5 8 028 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 1, 2, 3 and 4 stars

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I
Isabellle B.
Rating: 4 out of 5
following a purchase from 21/11/2023
I was happy with my order. Would recommend the site without any problem.
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A
Aurélie L.
Rating: 1 out of 5
following a purchase from 22/11/2023
I don't have a remote control with the order.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience. Please contact us at [email protected] so that we can deal with your problem as quickly as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
F
Françoise C.
Rating: 4 out of 5
following a purchase from 22/11/2023
Perfect.
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B
Bourhis E.
Rating: 1 out of 5
following a purchase from 20/11/2023
Misleading image on site disappointed at reception too expensive and not pretty
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Solène S.
Rating: 3 out of 5
following a purchase from 19/11/2023
Very nice product, but the quality isn't up to scratch.
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Eugenie K.
Rating: 4 out of 5
following a purchase from 18/11/2023
Order received but I was expecting a glass with a little more work. It looks cheap. Otherwise, the luminaire itself is quite nice.
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M
Monique B.
Rating: 3 out of 5
following a purchase from 18/11/2023
Too bad there are scratches.
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Thomas M.
Rating: 3 out of 5
following a purchase from 17/11/2023
Well received and quickly. But wrong charging cable, sav doesn't know it's a type c. Fortunately there's Amazon
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christophe P.
Rating: 2 out of 5
following a purchase from 16/11/2023
Rather dissatisfied with this purchase. Scratches visible everywhere. Disappointed
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Véronique M.
Rating: 4 out of 5
following a purchase from 17/11/2023
Super
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Annick N.
Rating: 4 out of 5
following a purchase from 16/11/2023
Happy with the purchase, except that GSL left the parcel on the doorstep, so someone could have stolen it.
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PATRICIA M.
Rating: 3 out of 5
following a purchase from 16/11/2023
To be seen when I make the Christmas present
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C
Corinne L.
Rating: 1 out of 5
following a purchase from 13/11/2023
Superb lamp
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Response from Pictyourlamp.com
Hello,
we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
M
Marie Claire M.
Rating: 4 out of 5
following a purchase from 14/11/2023
Satisfied
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karine M.
Rating: 1 out of 5
following a purchase from 15/11/2023
I'm still waiting for a return from the site for a refund of the shipping costs by chronopost, which delivered to another street, and so this kind neighbor came to bring me my parcel, but 5 days after the date....
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Response from Pictyourlamp.com
Hello,
Please check your spam, as after verification, we have indeed followed up on your message, and we apologize again for the inconvenience. We hope you will be satisfied with your lamp and would be grateful for any feedback on your review.
Please do not hesitate to contact us at [email protected].
Have a nice day,
Best regards,
Céline from Lampephoto.fr
L
Luis G.
Rating: 4 out of 5
following a purchase from 15/11/2023
Great gift idea, fast and very well protected. Would recommend. 👍
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Nathalie C.
Rating: 1 out of 5
following a purchase from 16/11/2023
My parcel arrived broken and I see that there is no recourse.
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Response from Pictyourlamp.com
Hello Nathalie,
We are sorry for the inconvenience, in case of broken or damaged product, it is quite possible to obtain a refund or a return by contacting us by email on [email protected], you will get a response within 24h/48h.

Best regards,
Céline from Lampephoto.fr
C
Carole Q.
Rating: 1 out of 5
following a purchase from 14/11/2023
I can not be satisfied because I have not received my package cordially Mrs. queret
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Response from Pictyourlamp.com
Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
M
Marie-aude G.
Rating: 4 out of 5
following a purchase from 13/11/2023
Fast shipping and very pretty lamp
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Catherine F.
Rating: 4 out of 5
following a purchase from 13/11/2023
I've only tried the Bluetooth cradle but not the whole lamp, but I'm totally satisfied. I recommend it.
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Thomas B.
Rating: 4 out of 5
following a purchase from 12/11/2023
Good item, very happy with the delivery and the product. Too bad the finish isn't perfect, but very happy to give it as a gift.
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S
Sergio R.
Rating: 1 out of 5
following a purchase from 12/11/2023
Remote control does not work, no response to customer service emails!
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
P
Patrice F.
Rating: 4 out of 5
following a purchase from 10/11/2023
Very serious, good quality, would do again.
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Beatrice P.
Rating: 2 out of 5
following a purchase from 13/11/2023
Very disappointed. I thought I'd get something else for this price, especially if I searched on the net on other sites for the same thing for 20€!!!!
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stéphane L.
Rating: 4 out of 5
following a purchase from 11/11/2023
attention on the 2 firefighter helmet models: the photo is identical on the 2 models, the one I received does not correspond to the photo I wanted, the one in the photo is beautiful, but the other one fits well, please change the photo of the one that is not up to date, thank you.
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C
Corinne A.
Rating: 3 out of 5
following a purchase from 13/11/2023
bonjour The product is nice but I thought the plate was made of glass and not plecxi.
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Philippe R.
Rating: 3 out of 5
following a purchase from 12/11/2023
Package received quickly, in very good condition. The order conforms to what is presented on the site. To recommend, serious company.👍🏻
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Stephanie B.
Rating: 4 out of 5
following a purchase from 10/11/2023
Thank you very much
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Martine V.
Rating: 4 out of 5
following a purchase from 12/11/2023
Super happy the lamps are very beautiful and especially resembling . thank you again.
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Annie O.
Rating: 4 out of 5
following a purchase from 09/11/2023
Fine
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Delphine V.
Rating: 4 out of 5
following a purchase from 09/11/2023
Perfect reproduction
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thibault B.
Rating: 2 out of 5
following a purchase from 10/11/2023
I ordered a lamp and the base is not big enough for the photo.
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DOMINIQUE G.
Rating: 4 out of 5
following a purchase from 10/11/2023
Super
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A
Audri S.
Rating: 4 out of 5
following a purchase from 05/11/2023
Package received promptly but there is a problem with the operation of the lamp. The remote control doesn't work (except for changing TV channels). So it can only be switched off by unplugging it.
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F
Frédéric B.
Rating: 3 out of 5
following a purchase from 07/11/2023
try it and see
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Michel G.
Rating: 4 out of 5
following a purchase from 06/11/2023
Superb lamps.
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Virginie L.
Rating: 4 out of 5
following a purchase from 06/11/2023
Hello my nephew will be super happy he loves one piece,, thank you
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Karine D.
Rating: 4 out of 5
following a purchase from 01/11/2023
I'm happy with my purchase, but of the 2 photo lamps I ordered, the first one I received was not intended for me, so I had to make a complaint to get the right one. Fortunately, I didn't do it on Christmas Eve ...
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Lindsay S.
Rating: 4 out of 5
following a purchase from 03/11/2023
Quick order
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Martine R.
Rating: 4 out of 5
following a purchase from 02/11/2023
Very fast delivery A small problem with the size ordered but I received the correct size very quickly. thank you 👍
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