The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
The lamp isn't too bad, but I'm disappointed by the fact that the model's hair is practically invisible and the eyebrows have been thickened. It would be nice to be able to see and validate the proposal before paying for a personalized photo.
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Jean Louis L.
Rating: 1 out of 5
following a purchase from 29/10/2023
Broken goods
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Response from Pictyourlamp.com
Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
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Jean-laurent C.
Rating: 2 out of 5
following a purchase from 28/10/2023
I'm disappointed with this product, it's not the quality I expected.
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francis D.
Rating: 1 out of 5
following a purchase from 28/10/2023
No protective film Remote control not up to scratch Image not very sharp Disappointed with purchase
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Rémy B.
Rating: 2 out of 5
following a purchase from 27/10/2023
Nice lamp, but the light bugs a little, goes off and on when it wants to
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Serge S.
Rating: 4 out of 5
following a purchase from 29/10/2023
Serious and fast
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Sylvie C.
Rating: 4 out of 5
following a purchase from 27/10/2023
Nice product
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Françoise V.
Rating: 4 out of 5
following a purchase from 25/10/2023
I hope you like it, and I think it's great!
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josiane G.
Rating: 4 out of 5
following a purchase from 21/10/2023
package received on time very satisfied with my order Cordially
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Jean-Michel D.
Rating: 4 out of 5
following a purchase from 19/10/2023
impeccable good working order
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alexandra A.
Rating: 2 out of 5
following a purchase from 19/10/2023
The plexiglass is full of scratches I'm disappointed no protective film
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Anne laure B.
Rating: 3 out of 5
following a purchase from 19/10/2023
Photo lamp ok nothing to say. On the other hand I paid 9.90 euros for delivery in 24h00 because it was a gift so it took 4 days to arrive disappointed.
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Patricia Q.
Rating: 2 out of 5
following a purchase from 16/10/2023
Article arrived without film of protection results the lamp is all scratched I am really furious I will recommend more this site
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Hervé H.
Rating: 4 out of 5
following a purchase from 14/10/2023
conforms to the photo seen on the site magnifique lampe marche très bien
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Freddy S.
Rating: 2 out of 5
following a purchase from 14/10/2023
Too simple and doesn't give the desired effect
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Maxhel G.
Rating: 1 out of 5
following a purchase from 12/10/2023
I had ordered the lamp for my sister's wedding which took place on Saturday 21st October, unfortunately I couldn't give it to her as the lamp didn't work. It wasn't tested before shipment and I'm really disappointed.
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Response from Pictyourlamp.com
Hello,
We are sorry for the inconvenience and that the problem could not be solved in time, for your information our bases and remote controls are all functional in case of problems those are guaranteed 1 year, please contact us on [email protected] to be able to treat as soon as possible your problem and proceed to the return of your base.
Best regards,
Céline from Lampephoto.fr
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Nathaly L.
Rating: 4 out of 5
following a purchase from 10/10/2023
It was a gift and I saw that he was very happy with it.
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BRIGITTE A.
Rating: 4 out of 5
following a purchase from 06/10/2023
EVERYTHING WENT SMOOTHLY
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Didier E.
Rating: 4 out of 5
following a purchase from 04/10/2023
Original, high-quality item. Fair price. Made in France and especially in Auvergne!
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Hervé G.
Rating: 1 out of 5
following a purchase from 02/10/2023
I'm still waiting for my parcel, which never arrived.
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Nanaba B.
Rating: 2 out of 5
following a purchase from 20/09/2023
deliveryman not competent
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Corinne H.
Rating: 4 out of 5
following a purchase from 27/09/2023
The service and delivery times are perfect, but even though it's visible, I would have liked a photo with a little more support.
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Morgane P.
Rating: 3 out of 5
following a purchase from 25/09/2023
Not super satisfied because I thought the lamp would be made of glass. So the quality is less clear
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Jennifer L.
Rating: 4 out of 5
following a purchase from 18/09/2023
When I opened the package a piece of the tree was broken and I didn't have time to send it back as it was for a birthday. Otherwise, the product is as described, but it's a shame it's so expensive, pretty and works well.
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CAROLINE H.
Rating: 4 out of 5
following a purchase from 06/09/2023
Everything went well, but I find the lamp rather expensive for what it is.
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Florian M.
Rating: 3 out of 5
following a purchase from 05/09/2023
Missing gift box for a birthday
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Response from Pictyourlamp.com
Hello,
following our email exchanges, I don't know what more to tell you, except that we're sorry for this oversight on our part. We sent it to you later.
Sorry again,
Lisa from lampephoto.fr
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Tony B.
Rating: 4 out of 5
following a purchase from 24/08/2023
Fast delivery, excellent customer service
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Jordan P.
Rating: 1 out of 5
following a purchase from 04/08/2023
I did not receive my parcel
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Response from Pictyourlamp.com
Hello,
following our email exchanges, we hope to have been able to reassure you and are sorry for the inconvenience caused by the abnormally long delay in your delivery. Your parcel has been located and delivered to the address indicated. We thank you for your confidence and hope to have the opportunity to serve you again in the future.
If you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
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Irène B.
Rating: 4 out of 5
following a purchase from 26/07/2023
Satisfied with the rendering, but disappointed by the fact that there's no switch on the base, so I had to unplug it to turn it off.
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Vincent B.
Rating: 1 out of 5
following a purchase from 17/07/2023
Quick to send, easy to pay, lots of choices and it works very well.
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Response from Pictyourlamp.com
Hello, we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
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Chrystel G.
Rating: 4 out of 5
following a purchase from 13/07/2023
I thought that when it was switched off, the photo would show a little more. Otherwise fast and well packaged
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David F.
Rating: 2 out of 5
following a purchase from 02/07/2023
Delays too long.
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Response from Pictyourlamp.com
Hello,
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
have a nice day,
Lisa from Lampephoto.fr
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Patrick L.
Rating: 4 out of 5
following a purchase from 09/07/2023
As described.
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Annie G.
Rating: 4 out of 5
following a purchase from 04/07/2023
Bànjour Jai bien reçu l'article, il est joli.je le recommande pour un cadeau
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Emeline C.
Rating: 4 out of 5
following a purchase from 05/07/2023
Received on time, just package a little damaged but the lamp was in good condition
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Joia L.
Rating: 1 out of 5
following a purchase from 19/06/2023
I have not received my package. No way to contact customer service. Very disappointed
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Response from Pictyourlamp.com
Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
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sylvia G.
Rating: 2 out of 5
following a purchase from 13/06/2023
Lamp arrived without film and full of scratches. Not cool...
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Response from Pictyourlamp.com
Hello,
following our email exchanges, we have agreed that another lamp will be sent to you. A small modification of your comment would be super nice.
Sorry again, have a nice day,
Lisa from Lampephoto.fr
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C M.
Rating: 4 out of 5
following a purchase from 15/06/2023
Excellent, fast and superb service
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maréchal S.
Rating: 3 out of 5
following a purchase from 16/06/2023
I ordered 4 lamps and one of the bases doesn't work.
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Response from Pictyourlamp.com
Hello,
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr
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Chloé J.
Rating: 4 out of 5
following a purchase from 15/06/2023
Yes, very happy! The photo is beautiful, but there's only one negative: I couldn't find the text I asked for on the lamp...
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