Customer reviews of Pictyourlamp.com

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Patrick L.

Rating: 4 out of 5

Published on 20/07/2023 à 08h37 following a purchase from 09/07/2023

As described.

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Annie G.

Rating: 4 out of 5

Published on 16/07/2023 à 10h12 following a purchase from 04/07/2023

Bànjour Jai bien reçu l'article, il est joli.je le recommande pour un cadeau

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Emeline C.

Rating: 4 out of 5

Published on 15/07/2023 à 12h18 following a purchase from 05/07/2023

Received on time, just package a little damaged but the lamp was in good condition

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Joia L.

Rating: 1 out of 5

Published on 01/07/2023 à 06h08 following a purchase from 19/06/2023

I have not received my package. No way to contact customer service. Very disappointed

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr

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Sylvia G.

Rating: 2 out of 5

Published on 26/06/2023 à 18h54 following a purchase from 13/06/2023

Lamp arrived without film and full of scratches. Not cool...

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
following our email exchanges, we have agreed that another lamp will be sent to you. A small modification of your comment would be super nice.
Sorry again, have a nice day,
Lisa from Lampephoto.fr

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C M.

Rating: 4 out of 5

Published on 26/06/2023 à 14h45 following a purchase from 15/06/2023

Excellent, fast and superb service

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Maréchal S.

Rating: 3 out of 5

Published on 26/06/2023 à 14h08 following a purchase from 16/06/2023

I ordered 4 lamps and one of the bases doesn't work.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr

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Chloé J.

Rating: 4 out of 5

Published on 26/06/2023 à 14h01 following a purchase from 15/06/2023

Yes, very happy! The photo is beautiful, but there's only one negative: I couldn't find the text I asked for on the lamp...

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Martine C.

Rating: 3 out of 5

Published on 25/06/2023 à 13h45 following a purchase from 14/06/2023

Stand too small compared to photo

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We apologize for the inconvenience. It's sometimes possible for a production error to occur. Please contact us by e-mail, [email protected], so that we can solve your problem.
Have a nice day,
Lisa from Lampephoto.fr

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Vincent F.

Rating: 1 out of 5

Published on 23/06/2023 à 14h21 following a purchase from 12/06/2023

Missing half the delivery.

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Response from Pictyourlamp.com Published on 29/12/2023

Hello, thank you for sharing your feedback, we are glad to know that we were able to solve the problem for you. However, we recognize that this could have been avoided if your entire order had been delivered in the first place.
We hope we have satisfied you despite this rare error. Should you encounter any further problems, please do not hesitate to contact us again by e-mail at [email protected] . An update of your opinion will be greatly appreciated.
Best regards,
Céline from Lampephoto.fr

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Jeennifer D.

Rating: 4 out of 5

Published on 23/06/2023 à 11h31 following a purchase from 11/06/2023

Frankly I bought one for Father's Day and in the end everyone loved it so much that my daughter asked me for one for her birthday👌 the only downside is that the plate doesn't fit very well on the base. But in itself it's made to be put down and not to be touched every 5min ^^

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Laetitia H.

Rating: 4 out of 5

Published on 19/06/2023 à 10h46 following a purchase from 07/06/2023

I thought the lamp was bigger for the price but it's very pretty.

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Jessica C.

Rating: 1 out of 5

Published on 16/06/2023 à 11h15 following a purchase from 04/06/2023

I am quite disappointed because I never received my order, although I would have liked to order for another occasion.

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Response from Pictyourlamp.com Published on 29/12/2023

Hello, we're sorry to hear about this delay, which is unfortunately beyond our control. Carriers can have problems delivering your package. We have nevertheless been able to reship your lamp free of charge as a gesture of goodwill.
We hope you are satisfied with your lamp and would be grateful for any feedback you may have.
Please do not hesitate to contact us at [email protected].
Best regards,
Céline from Lampephoto.fr

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Aymeric B.

Rating: 2 out of 5

Published on 12/06/2023 à 14h03 following a purchase from 02/06/2023

Fast delivery, but average quality. My 2 children are engraved on the stand but only one of their 2 faces is illuminated because the arrangement of the LEDs does not allow the entire stand to be illuminated.

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
we have tried to contact you by e-mail in order to solve your problem, but have not received any answer from you. Please do not hesitate to contact us again at [email protected] , we will try to solve your problem.
Best regards,
Lisa from Lampephoto.fr

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Valerie D.

Rating: 2 out of 5

Published on 12/06/2023 à 08h27 following a purchase from 01/06/2023

Nice lamp but the casing and the springs are detained

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr

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Tiphanie R.

Rating: 4 out of 5

Published on 12/06/2023 à 07h44 following a purchase from 01/06/2023

Fast and pretty

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Matthieu C.

Rating: 4 out of 5

Published on 12/06/2023 à 06h30 following a purchase from 30/05/2023

Fast and accurate delivery. A little disappointed with the few scratches on the plexiglass. But very nice product, original, I'll order again.

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Gisèle E.

Rating: 4 out of 5

Published on 11/06/2023 à 14h17 following a purchase from 01/06/2023

Very nice item. Very happy with my purchase

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Guillaume S.

Rating: 4 out of 5

Published on 10/06/2023 à 16h35 following a purchase from 30/05/2023

sent very quickly nice rendering only small downside announced with battery but there was no pity fortunately I had anticipated the blow but otherwise very good thank you

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Denis M.

Rating: 1 out of 5

Published on 09/06/2023 à 16h57 following a purchase from 29/05/2023

Satisfied with the lamp itself but disappointed because I paid for the prestige box which was nowhere to be found in the parcel.

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
following our email exchanges, we have sent it to you as a second step.
have a nice day,
Lisa from Lampephoto.fr

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Quentin F.

Rating: 2 out of 5

Published on 07/06/2023 à 12h52 following a purchase from 25/05/2023

A little disappointed with the rendering ...

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr

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Stephane L.

Rating: 4 out of 5

Published on 06/06/2023 à 15h24 following a purchase from 26/05/2023

good product quality! thank you

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Mathieu S.

Rating: 4 out of 5

Published on 06/06/2023 à 14h12 following a purchase from 26/05/2023

Top

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Nicolas D.

Rating: 3 out of 5

Published on 05/06/2023 à 20h47 following a purchase from 23/05/2023

Fine

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Jonathan J.

Rating: 3 out of 5

Published on 05/06/2023 à 19h43 following a purchase from 22/05/2023

Really lovely. Too bad that for the price, the alarm clock effect is too plastic. It's also a shame that there are no instructions for all the functions: lamps, alarm clock, alarm, speaker.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We are very sorry that you are not satisfied with your order. Please refer to the back of the box in which the base was packed for any information regarding the base's functionality.
We hope to hear from you soon.
Best regards,
Alexandra from Lampephoto.fr

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Jeannine H.

Rating: 2 out of 5

Published on 05/06/2023 à 14h27 following a purchase from 25/05/2023

We have no idea what the lamp looks like once the photos have been selected, and the result is inconclusive: the photos don't show up without lighting, and they don't show up well with lighting.

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
We apologize for the inconvenience. You can adjust the intensity of the light with the remote control, which allows you to change the color.
have a nice day,
Lisa from Lampephoto.fr

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Alexandra B.

Rating: 4 out of 5

Published on 03/06/2023 à 14h07 following a purchase from 24/05/2023

On the other hand, I'm a little disappointed because I don't think it's very stable. We added some stock so that the glass would hold better.

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Sylvie /.

Rating: 4 out of 5

Published on 01/06/2023 à 14h27 following a purchase from 20/05/2023

C to make a gift

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Gaelle C.

Rating: 3 out of 5

Published on 18/05/2023 à 10h25 following a purchase from 26/04/2023

petite lamp and very limited design but satisfactory lamp

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We are very sorry that you are not completely satisfied with your order. We do our best to make this as clear as possible on our website. Our personalized nameplates come in A4 or A5 format, so please make sure when you place your order that the size you have selected corresponds to your expectations.
We hope to see you soon on our site for new orders.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr

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Antonio C.

Rating: 4 out of 5

Published on 18/05/2023 à 10h06 following a purchase from 28/01/2023

👍

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Lévi U.

Rating: 1 out of 5

Published on 17/05/2023 à 11h33 following a purchase from 29/01/2023

The lamp worked properly for 1 week and when I asked what I could do, they didn't offer to repair it or even change it

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr

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Gil W.

Rating: 1 out of 5

Published on 17/05/2023 à 11h03 following a purchase from 22/01/2023

The lamp I bought did not light up, too bad...

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr

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Pairoux A.

Rating: 3 out of 5

Published on 17/05/2023 à 07h24 following a purchase from 11/05/2023

Even if the picture is very nice I received it with a big scratch on it, it's not very professional to send an item in this state. Thank you very much.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
Following our e-mail exchanges, we have sent you another lamp.
A small change in your opinion would be nice.
have a nice day,
Lisa from lampephoto.fr

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Catherine D.

Rating: 1 out of 5

Published on 16/05/2023 à 22h24 following a purchase from 10/05/2023

Photos too small. The top photo is barely visible because the lighting is so weak.

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Mike Jessyka B.

Rating: 4 out of 5

Published on 16/05/2023 à 18h40 following a purchase from 08/05/2023

It was for a gift and the person was very pleased. Thanks to you 😊

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Erwan S.

Rating: 1 out of 5

Published on 16/05/2023 à 18h02 following a purchase from 04/02/2023

Works only on mains. On battery nothing happens :-(

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
following our email exchanges, it turned out that the problem was with the batteries. A small change in your opinion would be nice.
Thanks in advance.
Best regards,
Lisa from Lampephoto.fr

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Celine J.

Rating: 4 out of 5

Published on 16/05/2023 à 17h16 following a purchase from 16/04/2023

ok

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Christelle F.

Rating: 1 out of 5

Published on 16/05/2023 à 16h50 following a purchase from 04/02/2023

The lamp does not work since the beginning...waiting for a call back...

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
we're sorry for the inconvenience.
Our bases are guaranteed for 1 year. Simply contact us by e-mail at [email protected], and we will of course replace your base.
Have a nice day,
Best regards,
Lisa from Lampephoto.fr

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Thierry J.

Rating: 2 out of 5

Published on 16/05/2023 à 16h44 following a purchase from 09/05/2023

Minimalist packaging and not identifying the lamp. Impossible to offer this item in these conditions.

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
We apologize for the inconvenience. We changed our packaging not long ago.
have a nice day,
Lisa from Lampephoto.fr

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Bruno B.

Rating: 3 out of 5

Published on 16/05/2023 à 16h27 following a purchase from 20/04/2023

The plexiglass had multiple micro scratches, it's a pity the effect is less pretty. A label was glued on the plexiglass which was a pain to remove the glue without scratching the plastic. Otherwise it works well.

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Response from Pictyourlamp.com Published on 29/12/2023

We are sorry that your item is not to your complete satisfaction and we invite you to contact our customer service, who will do their best to help you.