Customer reviews of Pictyourlamp.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews
5 8 026 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 1, 2, 3 and 4 stars

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N
Nadia Z.
Rating: 1 out of 5
following a purchase from 21/12/2025
Item received scratched and not good as a gift. Contacted them multiple times, they do not respond.
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R
Rebecca F.
Rating: 3 out of 5
following a purchase from 21/12/2025
I ordered and paid for a USB adapter for the lamp, but none was included in the delivery. I immediately complained about it but received no feedback.
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M
Michèle L.
Rating: 1 out of 5
following a purchase from 20/12/2025
Meets my expectations
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K
Karine F.
Rating: 3 out of 5
following a purchase from 21/12/2025
The image is perfect, but the alarm light is too bright, and the spoken language not being French makes it difficult, disappointed with the purchase
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M
Marie-Odile S.
Rating: 4 out of 5
following a purchase from 19/12/2025
Christmas gift for my brother-in-law who loved it very much. Thank you
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M
Michael M.
Rating: 2 out of 5
following a purchase from 15/12/2025
Beautiful lamp delivered quickly, however the ordered USB adapter is missing from the order. Despite 2 requests sent through the site, I have received no responses, hence the 2 stars.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We have indeed encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain requests.
For a quick and effective handling, please write directly to [email protected]
(and not via the form).
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
V
Valeria G.
Rating: 2 out of 5
following a purchase from 19/12/2025
The lamp arrived after 17 days and with the printed part damaged! Too bad because it would have been really beautiful and impressive!
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S
Samir A.
Rating: 4 out of 5
following a purchase from 19/12/2025
Good
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V
Valérie F.
Rating: 4 out of 5
following a purchase from 19/12/2025
Fast delivery
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F
frederic D.
Rating: 3 out of 5
following a purchase from 18/12/2025
DELIVERY TIME 48 HOURS, NOT RESPECTED
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L
Laura P.
Rating: 4 out of 5
following a purchase from 19/12/2025
Appreciated by those who received it
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M
Marie-claude, V.
Rating: 3 out of 5
following a purchase from 17/12/2025
Hello, the lamp is very well made, but I sent two emails for a request that remains unanswered, hence the 3 stars which would be more for customer service.
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Response from Pictyourlamp.com
Hello,
Thank you for your feedback regarding the quality of the lamp.
We apologize for the lack of response: we encountered an exceptional technical problem with the contact form on the site.
To ensure that your request is properly handled, please write directly to [email protected]
(and not via the form).
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
C
Cécile C.
Rating: 4 out of 5
following a purchase from 18/12/2025
I am satisfied but a little disappointed because there is a scratch on the design.
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C
Christiane G.
Rating: 4 out of 5
following a purchase from 18/12/2025
I am waiting for feedback on the use of the product.
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Y
Yvette M.
Rating: 4 out of 5
following a purchase from 17/12/2025
Nice rendering, it's a shame that the background of the photo has been removed.
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E
Eckhard K.
Rating: 2 out of 5
following a purchase from 16/12/2025
Unfortunately, the goods arrived in defective condition. (A part of the plexiglass is broken.) This probably happened during transport. Therefore, the fault does not lie with "Pictyourlamp". Nevertheless, I need to reorder this part.
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S
Stéphane D.
Rating: 3 out of 5
following a purchase from 17/12/2025
Impossible to put the image in the holder. Had to retouch it so that both parts fit. Drawing conforms to the photo. Effect successful.
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A
Anne G.
Rating: 4 out of 5
following a purchase from 17/12/2025
Meets expectations
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K
Karine A.
Rating: 2 out of 5
following a purchase from 17/12/2025
The image is blurry... And it's my fault but in the photos I thought it was a laser... actually it's plastic...
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S
Sandrine S.
Rating: 2 out of 5
following a purchase from 08/12/2025
A user manual is missing. Quite unfortunate.
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J
josé M.
Rating: 4 out of 5
following a purchase from 17/12/2025
A
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B
BERNADETTE R.
Rating: 2 out of 5
following a purchase from 16/12/2025
I made a complaint because there was a format error but I received no response from them.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Due to an exceptional technical problem with the contact form on the site, some complaints unfortunately were not received.
To ensure that your request regarding the format error is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
P
Pascal J.
Rating: 4 out of 5
following a purchase from 16/12/2025
The product meets my expectations
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D
Davy M.
Rating: 1 out of 5
following a purchase from 16/12/2025
Package not compliant with the order, and no one is responding to messages
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
R
Roxane T.
Rating: 1 out of 5
following a purchase from 13/12/2025
I am ordering the base alone because my sister ordered it 3 years ago! Unfortunately, the base is no longer suitable! No way to reach customer service, which I contacted by email twice and remains unanswered... too easy not to provide after-sales service. For sure, I do not recommend this brand and I will not recommend it again.
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
C
Claire D.
Rating: 1 out of 5
following a purchase from 15/12/2025
In accordance with the photo
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A
André J.
Rating: 2 out of 5
following a purchase from 16/12/2025
No response to my emails on the contact page
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Response from Pictyourlamp.com
Hello,
Thank you for contacting us directly at [email protected]
.
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal.

Best regards,
The LampePhoto team
P
Patricia D.
Rating: 4 out of 5
following a purchase from 16/12/2025
Satisfied original gift
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F
Fabrice S.
Rating: 4 out of 5
following a purchase from 16/12/2025
Hello, as soon as I received my package, I wrote you an email that remains unanswered regarding the lamp base
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C
Cyril R.
Rating: 1 out of 5
following a purchase from 16/12/2025
I would like to return the item because there are scratches on the plate. I sent you an email and I am without a response from you.
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
J
Jean-marc M.
Rating: 3 out of 5
following a purchase from 14/12/2025
Very nice products except for an address error for delivery
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D
Daniel S.
Rating: 3 out of 5
following a purchase from 08/12/2025
Snelle en vlotte levering. Lamp voldoet aan de vereisten.
M
Marissa D.
Rating: 2 out of 5
following a purchase from 14/12/2025
Lamp was ok, afstandsbediening voor de kleuren functioneert niet
S
Sophie D.
Rating: 1 out of 5
following a purchase from 13/12/2025
I made a mistake on this order. Since then I have been trying to reach your services and have received no response. I had to place another order. I would like to return order LP 1762798. Can you please send me a return label. Best regards
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Response from Pictyourlamp.com
Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.

Best regards,
The LampePhoto team
P
picot F.
Rating: 1 out of 5
following a purchase from 14/12/2025
Good product
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E
Emmanuel D.
Rating: 4 out of 5
following a purchase from 13/12/2025
Very good quality
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C
Claude D.
Rating: 1 out of 5
following a purchase from 27/11/2025
Since November 27, 2025, the date of my order, I am still waiting to be delivered. UPS announces delayed, return.... This is really not serious. I will report this scam to the DGCCRF. Moreover, no one is responding to my requests. December 24, 2025
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Response from Pictyourlamp.com
Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.

Best regards,
The LampePhoto team
C
Christelle G.
Rating: 4 out of 5
following a purchase from 12/12/2025
Package received quickly but it is defective, we cannot put batteries in the base. There are two springs on each side
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D
Delphine D.
Rating: 3 out of 5
following a purchase from 11/12/2025
I received my package on time, no problem, but the plexiglass is of very poor quality, it was scratched, it's for a Christmas gift I hope it won't be noticeable once lit :( !
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P
Pierre N.
Rating: 2 out of 5
following a purchase from 11/12/2025
The delivery location was not the one defined at the purchase
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