The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
I am not happy, I received the picture but it does not fit in the base I sent you a message asking if there were several models of base but I have no news???
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Response from Pictyourlamp.com
Hello, we have sent you the base corresponding to your order, but we haven't heard from you since. We hope it will arrive without a hitch. We apologize again for this fortuitous error and hope you enjoy your lamp.
Sincerely
Ophélie from Lampephoto.fr
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Kevin T.
Rating: 4 out of 5
following a purchase from 29/08/2022
Unfortunately, I got the wrong one first. Have contacted the same and received a quick response and my correct article.
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Alice B.
Rating: 3 out of 5
following a purchase from 31/08/2022
Great gift, shipping very fast but too expensive for the price, the plexiglass was not cut fine and it looks a little dusty in the slices. Cheap material but the person super awesome
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David C.
Rating: 4 out of 5
following a purchase from 29/08/2022
Product received within the expected time, well packaged and protected. Conforms to our expectations even if I was expecting glass (for the price) But I am very satisfied with my purchase! Do not hesitate to contact me
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Déborah C.
Rating: 3 out of 5
following a purchase from 30/08/2022
Very good product, good quality and very fast reception!
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Response from Pictyourlamp.com
Hello, delighted to hear that you were satisfied with our services. An update on your review would give us great pleasure and support.
Sincerely
Ophélie from Lampephoto.fr
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Anka S.
Rating: 1 out of 5
following a purchase from 27/08/2022
Package has not arrived
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ERIC D.
Rating: 4 out of 5
following a purchase from 25/08/2022
very good product, it's a pity that the delivery was more than long; expected in 48 hours, received 7 days later!
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Dawn B.
Rating: 1 out of 5
following a purchase from 06/08/2022
Terrible service, have got the last 2 orders wrong and will not answer my emails to rectify the problem..very poor.
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Vivian S.
Rating: 4 out of 5
following a purchase from 16/08/2022
Order processed quickly. Item arrived on time and is in order. Beautiful work. Must be reprimanded the supplier. The package arrived in a very desolate condition. Goods fortunately but well packed. Nothing broken.
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Emma M.
Rating: 3 out of 5
following a purchase from 17/08/2022
Not very happy because one of the two is broken
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Response from Pictyourlamp.com
Hello, thank you for contacting us by e-mail, we hope that your return has arrived safely and that our commercial gesture will satisfy you. Once again, we apologize for any inconvenience you may have caused us.
Sincerely
Ophélie from Lampephoto.fr
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Tanja K.
Rating: 1 out of 5
following a purchase from 09/08/2022
Until now, the delivery has not arrived. Supposedly dpd has delivered, but never arrived with me. The seller has unfortunately not responded to my request so far. I have requested money back, but nothing more frhört...🤷♀️ Currently I am dissatisfied. Hope I get feedback and my money soon.
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Thi-Thu M.
Rating: 4 out of 5
following a purchase from 05/08/2022
It's nice and original
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Mandy P.
Rating: 4 out of 5
following a purchase from 19/07/2022
Beautiful lamp, only a little rough pixelated
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CHRISTINE B.
Rating: 4 out of 5
following a purchase from 17/07/2022
Very happy with my purchase, original lamp arrived quickly despite a problem with the carrier Chronopost who changed the place and date of delivery and I had to manage to recover it in a relay much further from my home than the one chosen. It's a pity that your site uses this carrier who decides for the customers without their opinion.
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Shiromani B.
Rating: 1 out of 5
following a purchase from 14/07/2022
Please reply on my email!!
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Ophelie L.
Rating: 4 out of 5
following a purchase from 17/07/2022
Very nice and well detailed lamp!!!
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Daria C.
Rating: 4 out of 5
following a purchase from 16/07/2022
the order arrived well but I paid 7€ for it to arrive in 48-72 h and it arrived within a week.
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MALIKA M.
Rating: 4 out of 5
following a purchase from 09/07/2022
the whole is beautiful, the base is impeccable, the transfer of the photo is very good except that the finish of the frame leaves something to be desired because poorly finished, asperities even cutting it's a shame!
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Franziska L.
Rating: 3 out of 5
following a purchase from 08/07/2022
The website lacks information on delivery costs, but in itself is reasonably clear and the tips are good. It would be cool if you could get a rough preview of how the personalized lamp will look.
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Alexandre S.
Rating: 3 out of 5
following a purchase from 09/07/2022
The foot of lamps and pretty but the figurine of the top I find that it is badly cut it is not pretty at all
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Response from Pictyourlamp.com
Hello,
following our email exchanges, we have sent you a new lamp. A small change to your review would be very nice.
have a nice day,
Lisa from lampephoto.fr
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Jelle D.
Rating: 4 out of 5
following a purchase from 05/07/2022
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ERIC L.
Rating: 4 out of 5
following a purchase from 05/07/2022
hello very fast super work thank you cordially
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Stefanie P.
Rating: 3 out of 5
following a purchase from 06/07/2022
The lamp unfortunately has a small loose contact. Have ordered because this should be a birthday gift extra with express shipping for 8 € when did the shipment arrived. 1 day later. Have also already written ne mail but unfortunately came back until now nix. Too bad.
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Ruddy D.
Rating: 3 out of 5
following a purchase from 05/07/2022
I put 3 that could have been more or less.Delivery times not respected visibly due to the deliveryman.I had typed on the engine support photo crystal ... the support is in plexi I think.I take responsibility or perhaps the material was not mentioned anywhere ... That the work performed is excellent, very beautiful ... so I accept the small inconveniences.
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Response from Pictyourlamp.com
Hello, we apologize for any inconvenience you may have experienced. We do mention the fact that our lamps are made of Plexiglas, but we take your opinion into account and are constantly trying to improve our services to be as clear and transparent as possible with you. We are nonetheless delighted to know that you like the look of your photo lamp.
Sincerely
Ophélie from Lampephoto.fr
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Laïla K.
Rating: 4 out of 5
following a purchase from 05/07/2022
Very satisfied with the rendering of your precision work. Fast delivery, for a 1st order on your site no disappointment moreover the person has which was intended the gift very delighted with the surprise. Quality level correct price. Excellent work 👍.
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JULIE B.
Rating: 1 out of 5
following a purchase from 29/06/2022
Problem on the article, a manufacturing defect No return from them following my contacts Not serious and very disappointed
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Anne K.
Rating: 4 out of 5
following a purchase from 27/06/2022
Mooi product, wel prijzig
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Frédéric B.
Rating: 4 out of 5
following a purchase from 25/06/2022
I am satisfied. The small drawback is that you can't adjust the photo and you can't see the final result. It's a shame but I'm very happy with the result. 👍
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Sandra H.
Rating: 4 out of 5
following a purchase from 24/06/2022
eA little too expensive for the quality, but otherwise everything fits
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Gaby K.
Rating: 1 out of 5
following a purchase from 25/06/2022
Shipping much too expensive and takes longer than described.is thus no flash shipping.
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Michael G.
Rating: 1 out of 5
following a purchase from 22/06/2022
No lamp received ... Each time they said I was supposedly not at home ...
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Patrick B.
Rating: 4 out of 5
following a purchase from 21/06/2022
Surprising and pleasant result. We were missing an inscription that we reported and that was corrected very quickly. Thank you for your responsiveness.
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Laëtitia Palazzone S.
Rating: 4 out of 5
following a purchase from 19/06/2022
Thank you very much
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Sonia B.
Rating: 4 out of 5
following a purchase from 23/05/2022
Package arrived in perfect condition! Happy with my purchase
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Elisa K.
Rating: 3 out of 5
following a purchase from 14/06/2022
Very nice but the light only works halfway and the remote control
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Response from Pictyourlamp.com
Hello,
if you have any problems with your base, please contact us at [email protected] and we'll replace it for you.
have a nice day,
Lisa from lampephoto.fr
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Laurence L.
Rating: 2 out of 5
following a purchase from 14/06/2022
The principle is great. I ordered a Harley Davidson lamp. In the package, there is unfortunately a small piece of broken plastic representing the rear view mirror. It was a gift I gave to a Harley fan friend who told me it was no big deal and that she would put a glue dot. But it was still embarrassing for me.
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Response from Pictyourlamp.com
Hello, sorry to hear about this, unfortunately this problem occurs during delivery and despite protection packages can be damaged. We can be reached at [email protected] if we can help we will gladly do so.
Sincerely
Ophélie from Lampephoto.fr
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Sam B.
Rating: 3 out of 5
following a purchase from 13/06/2022
The lamp 💡 is great, only the remote control is broken and no response back from the company
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Caroline D.
Rating: 3 out of 5
following a purchase from 11/06/2022
Lamp Conforms to what is presented.
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Giuliano V.
Rating: 3 out of 5
following a purchase from 02/05/2022
I expected more
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Sjoukje Z.
Rating: 4 out of 5
following a purchase from 12/06/2022
Nice present for my son and daughter in law birthday and 1 year weddingday.
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