Pictyourlamp.com consistently earns praise for fast delivery and reliable shipping, with many orders arriving the next day or within tight timeframes and items arriving as described. Customers highlight strong product quality and finish, noting accurate representation on the site, detailed craftsmanship, and displays that delight recipients. The store’s customer service and responsiveness are also repeatedly commended, supporting smooth ordering experiences and quick assistance when needed. Gift-worthy appeal is a common thread, with lamps and photo lamps described as beautiful, well-received, and suitable for various occasions.
I received the package well nevertheless I have the usb plug which is damaged 😕
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Response from Pictyourlamp.com
Hello, I'm sorry but I don't see any exchange with customer service about this. If you have received a damaged part of your order, we are sorry. Just let us know and we'll send it back to you. Please contact us at [email protected].
Best regards,
Alexandra from Lampephoto.fr
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Maëlle M.
Rating: 4 out of 5
following a purchase from 08/11/2021
I'm very pleased with the quality of the product and the service. I'm sure I'll be able to get it again.
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Simone D.
Rating: 4 out of 5
following a purchase from 06/11/2021
Package arrived in good condition. A little disappointed with the goods
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Carole F.
Rating: 1 out of 5
following a purchase from 06/11/2021
Very disappointed, as it was a gift for my daughter and the base was too narrow to fit the frame. Impossible.
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Response from Pictyourlamp.com
Hello, after checking we couldn't find an e-mail from you. Please don't hesitate to contact us at [email protected] so that we can work together to solve this problem.
Best regards,
Alexandra from Lampephoto.fr
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Marie L.
Rating: 4 out of 5
following a purchase from 06/11/2021
The quality is ouff only negative point it is necessary to force enough to be able to put it in the base if not nothing to say. At the top
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Andrea M.
Rating: 4 out of 5
following a purchase from 31/10/2021
Very nice gift with fast secure delivery. Would be nice to have a look at the designed product before ordering.
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Hervé R.
Rating: 2 out of 5
following a purchase from 29/10/2021
I received the lamp without remote control but after mail they delivered it to me Misleading picture on the site the wooden bottom is not included in the remote control For the price it is average
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Response from Pictyourlamp.com
Hello,
we are sorry for the forgetfulness of the remote control that we sent you back in a second time. For the "wooden bottom" on the pictures, it is the decoration... :) We are sorry but indeed, the wooden board on which the lamps are placed for the product photos is not included with the product.
Have a nice day,
Sincerely, Thomas from Lampephoto.fr
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Bert D.
Rating: 4 out of 5
following a purchase from 12/10/2021
It was an excellent result
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Olivia K.
Rating: 4 out of 5
following a purchase from 23/10/2021
Very pretty 🥰
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Laurent A.
Rating: 4 out of 5
following a purchase from 19/10/2021
Quality product but the basic stand seems a bit fragile
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Julie V.
Rating: 3 out of 5
following a purchase from 15/10/2021
A little disappointed. I didn't get the gift wrap that I paid for (refunded) to give, not great and a very visible label.
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Response from Pictyourlamp.com
Hello, following our email exchanges, I don't know what more to tell you, except that we're sorry for this oversight. Our procedure is to refund our customers for any oversight on our part, which we have done... We also sent you back a lamp.
We would have appreciated a slightly nicer final notice. Too bad, thank you for your order and have a nice day.
Have a nice day,
Lisa from lampephoto.fr
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Karima R.
Rating: 4 out of 5
following a purchase from 05/10/2021
Good evening just the gift box on the corner it was well used
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Auriane R.
Rating: 3 out of 5
following a purchase from 06/10/2021
Very good product except regret that the image is not very clear otherwise nothing to say
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Response from Pictyourlamp.com
Hello,
If you have any questions or doubts, please contact us at [email protected]
Lisa from lampephoto.fr
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Floris D.
Rating: 4 out of 5
following a purchase from 27/09/2021
The quality of the lamp is good as expected
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Cindy D.
Rating: 4 out of 5
following a purchase from 26/09/2021
Very happy with my purchase received in 24 hours. It was a pleasure to work with.
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Didier D.
Rating: 1 out of 5
following a purchase from 20/09/2021
Very nice but does not work blinks forced to remove the batteries disgusted pfuff not recommended
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Response from Pictyourlamp.com
Hello,
after our email exchanges, it turned out that the problem came from the batteries. A small change in your opinion would be nice ;)
Thanks in advance.
Good day to you.
Best regards,
Thomas from Lampephoto.fr
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Laurence B.
Rating: 4 out of 5
following a purchase from 18/09/2021
Crushed gift box Delivery not respected Package left at a relay point and not at home
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Véronique D.
Rating: 4 out of 5
following a purchase from 13/09/2021
Super lamp. identical to the catalog. model chosen well reported on the lamp. received in very good condition and especially quickly
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Sandra P.
Rating: 4 out of 5
following a purchase from 09/09/2021
Everything top, shipping a little later than specified, but at the moment yes normal,
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Viatcheslav S.
Rating: 4 out of 5
following a purchase from 09/08/2021
The lamp is OK, but the remote control does not work.
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Jennifer B.
Rating: 4 out of 5
following a purchase from 19/08/2021
Very nice rendering
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Yanis A.
Rating: 1 out of 5
following a purchase from 15/08/2021
I received my package with the bluetooth cradle in it and I can't put it on charge because it's broken inside...
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Response from Pictyourlamp.com
Hello,
after replacing your base, a little feedback would be nice!
Thanks in advance,
Thanks in advance,
Thomas from Lampephoto.fr
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Marie Therese C.
Rating: 3 out of 5
following a purchase from 07/08/2021
The photo rendering is a bit distorted compared to the original
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Response from Pictyourlamp.com
Hello,
following our email exchanges, a new lamp has been sent to you. A small modification of your comment would be super nice.
have a nice day,
Lisa from lampephoto.fr
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Julien C.
Rating: 4 out of 5
following a purchase from 06/08/2021
Very good site and multiple choices. Ideal to offer or to please oneself. The delivery is very fast.
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Jeremy B.
Rating: 4 out of 5
following a purchase from 27/07/2021
Very nice product my wife was very happy
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Priscilia L.
Rating: 3 out of 5
following a purchase from 15/07/2021
Nothing to say about the item but for the shipping I got screwed paying 9€ more for delivery to have the item under 24h and it arrived a week later 😒
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Response from Pictyourlamp.com
Hello,
we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express as requested.
Have a nice day,
Lisa from lampephoto.fr
M
Muriel A.
Rating: 4 out of 5
following a purchase from 12/07/2021
perfectly
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Noelle L.
Rating: 2 out of 5
following a purchase from 04/07/2021
The lamp does not work with batteries, only on sector, I have reported it but I have no return
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Response from Pictyourlamp.com
Hello,
following our email exchanges, it turned out that the problem was with the batteries. A small change to your review would be nice 😉
Thanks in advance.
Have a nice day.
Best regards,
Lisa from Lampephoto.fr
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Andrénia M.
Rating: 4 out of 5
following a purchase from 05/07/2021
I have received the product and it is very well received. It is very good.
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Valérie Marie O.
Rating: 2 out of 5
following a purchase from 08/06/2021
Disappointed with the quality of the support
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Response from Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be nice!
Thanks in advance,
Best regards,
Lisa from Lampephoto.fr
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David G.
Rating: 3 out of 5
following a purchase from 11/06/2021
Lack of finish on the outside cutouts. It's a shame because the engraving is great !
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Sarah P.
Rating: 4 out of 5
following a purchase from 05/06/2021
Very nice product, too bad it doesn't light up much
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Emilie C.
Rating: 4 out of 5
following a purchase from 10/06/2021
I think it's a shame to pay so much for a delivery in 24 hours when it's received 3 days later. But the lamp is beautiful.
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Julien L.
Rating: 2 out of 5
following a purchase from 03/06/2021
I'm very pleased with this product, it works well, although it's a bit fragile, but I'm very disappointed with the photo printing, the frame is in the shape of a diamond but we can't adapt the photos ourselves and the company doesn't do it for us. I've been using it for a while now, but it's a good idea to keep it up to date with the times.
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Eulalie S.
Rating: 4 out of 5
following a purchase from 03/06/2021
A quality product, delivered on time. I recommend it.
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Valentina M.
Rating: 4 out of 5
following a purchase from 02/06/2021
fast and efficient shipping! well done!
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Ahmed L.
Rating: 1 out of 5
following a purchase from 28/05/2021
The product is of acceptable quality and the delivery time is very attractive but not respected, it arrived 2 days after the day of delivery.
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Response from Pictyourlamp.com
Hello, we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express delivery as requested.
We are sorry for this situation and count on your understanding, I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
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Christine J.
Rating: 3 out of 5
following a purchase from 28/05/2021
beautiful product
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Raphaël B.
Rating: 4 out of 5
following a purchase from 25/05/2021
Quality product satisfied and delivery time respected I recommend
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Sébastien G.
Rating: 4 out of 5
following a purchase from 26/05/2021
Thank you for your speedy delivery despite the covid 19 and it's super pretty. The package arrived in very good condition thank you
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